This CX investment priorities Report for the telecoms industry >> http://bit.ly/2jOONmZ << has been created as a definitive guide featuring the top challenges, REAL projects and the biggest CX solutions and services investments shaping the 2017 strategies of Customer Experience, Services, Digital and Operation Leaders from across Europe. You can discover the full industry and geographic responsibility breakdown of the senior CX executives who participated in this research in this exclusive Investment Priorities Report >> http://bit.ly/2jOONmZ << MUST READ!

1. What Are CX Leaders Within
The Telecom Sector Investing In To
Enhance Their Customer Strategy?

2. 2016 was a big year for the Telecoms industry.
M&A’s, fierce competition and hefty lines have
paved the way for CX professionals to shake up
their strategies and make sure customers truly
are the backbone of the business in 2017. It’s
becoming increasingly clear that failing to
provide a fantastic customer experience in this
industry can be detrimental to your business as
a whole.

3. Ahead of the Customer Experience Exchange for
Telecoms, we asked attendees what their top
investment priorities were for 2017 and beyond.
These attendees told us that they are actively
looking for tools and technology to help them
with these challenges, and recognise that these
are the areas that need attention to ensure a
competitive edge in their business.

4. PARTICIPANTS GEOGRAPHICAL
RESPONSIBILITY
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5. PARTICIPANTS ANNUAL BUDGET
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6. RESPONDENT BREAKDOWN
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7. Here are some REAL challenges facing the senior
executives attending the CX Exchange for Telecoms
in 2017!
Our organisation is not yet in a position to be able to deliver the
standard of customer experience we want to achieve. We need to
reorganise our operations as a whole and look to work in a new way.
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Automation – This is about reducing the number of human intervention
when dealing with customer enquiries and digital most of our customers
interaction channels. We are also looking to enable more self service
capabilities for our customers.
Two key areas I’m focusing on for churn reduction is looking at managing
expectations and improving communications. We have built our internal
systems around this already but we need to look at automating the
process for our employees…We need to build on our system to improve
our processes and the overall customer experience.

8. HERE SOME OF THE INDUSTRY LRADERS
AT THE CUSTOMER EXPERIENCE
EXCHANGE FOR TELECOMS
Email to access the full event agenda