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Retail store closure
summary
09-22-2017
JLL Retail Research
What’s new in closures?
• Toys R Us has filed for bankruptcy protection.
Toys R Us filed for Chapter 11 this week, and plans
to use its bankruptcy filing as a way to reemerge
on the cutting edge of the retail world, closing
underperforming stores and transforming others
into "interactive spaces“.
• Perfumania files for bankruptcy protection.
Mall-based retailer chain Perfumania has sought
chapter 11 protection with plans to reorganize
around its better-performing stores. The company
plans to close 64 of its 226 stores during the
bankruptcy process.
TBD closures
+64 closures
Retailers to watch for closures
Source: Credit Intell
Retailer
Credit Intell
Rating
Retailer
Credit Intell
Rating
Academy Sports + Outdoors D1 Bon-Ton Stores E2
Boot Barn D1 Claire's Stores E2
J.C. Penney Company D1 Toys R Us E2
Jo-Ann Stores D1 99 Centers Only Stores F1
Tailored Brands D1 bebe stores F1
Staples D1 hhgregg F1
Christopher & Banks D2 Sears Holdings F2
Conn’s D2 Le Chateau F2
Destination Maternity D2 Gordmans Stores DIP
Lands' End D2 Sports Authority DIP
Stage Stores D2 Gander Mountain DIP
Rent-a-Center E1 Gymboree Corp DIP
Hudson's Bay Company E1 rue21, inc DIP
Stein Mart E1 Aeropostale DIP
Fred's E1 American Apparel DIP
J. Crew Group E1 Michigan Sporting Goods DIP
Neiman Marcus Group E1 Wet Seal DIP
Rite Aid Corp E1
Credit Intell Rating Definitions
CI rating
Equivalent
S&P rating
Credit quality
D1 B Below satisfactory
D2 B- Below satisfactory
E1 CCC+/CCC Poor
E2 CC Poor
F1 C Critical
F2 D Critical
DIP - Filed for bankruptcy
• These retailers all have credit ratings below satisfactory. Future closures may be
imminent.
What’s new in openings?
• Lidl is expanding. By the end of September, the
grocer will have opened 37 locations in five states on
the Eastern seaboard: North Carolina (13), South
Carolina (8), Virginia (14), Delaware (1) and Georgia
(1). Lidl plans to open as many as 100 stores in the
next year.
• Aldi targets 2,500 stores by 2022. The grocer
recently announced a $3.4 billion investment to
boost its U.S. presence by nearly 50% to 2,500
stores by the end of 2022. This puts the company on
a pace to become America’s third-biggest grocery
retailer by locations behind Wal-Mart and Kroger.
Source: PNC
+100 new stores
+800 new stores
(by 2022)
More than 5300 locations will close by end of 2017
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 5
0
500
1000
1500
2000
2500
2017Q1 2017Q2 2017Q3 2017Q4 2018Q1 2018Q2 2018Q4
Effective closure date
# of stores to be closed
Source: Credit Intell,JLL
Retailers wait to identify specific locations to be closed
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 6
Source: Credit Intell,JLL
*JLL-tracked closures announced in the last 12 months
7425
2364
1376 997 379 370
5856
1784
854 700 351 41
0
1000
2000
3000
4000
5000
6000
7000
8000
Total Apparel Electronics Stores Shoe stores Specialty food &
beverage
Office supply
Planned closures Named locations
In the last 12 months, retailers announced plans to close approximately 6,885 stores. However, only 5,756
specific locations have been identified.
California has highest planned closures
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 7
Source: Credit Intell, JLL
*JLL-tracked closures
9.5%
7.0%
5.9%
5.0% 4.8% 4.6%
3.7% 3.3% 3.3%
California Texas Florida Illinois Ohio New York Pennsylvania Michigan Indiana
% of closures announced in 2017
The below 10 states make up just over half of announced closures in 2017
Apparel and electronics will make up almost half of 2017
closures
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 8
Source: Credit Intell,JLL
*JLL-tracked closures effective in 2017
33%
16%
13%
9%
6%
5%
18%
Closures announced
for 2017
Apparel
Electronics
Shoe stores
Department store
Discount department store
Grocery
Other
• Changing demographics, shifting
consumer tastes in favor of
discounters and fast fashion and some
sales loss to online sellers have all
helped to close some apparel stores.
• Bankrupt retailers like The Limited,
Wet Seal, BCBG Max Azria and
American Apparel are leading the
store closure count.
• Electronics stores like hhgregg and
Radioshack are also shuttering
hundreds of locations due to
bankruptcy.
Apparel and electronics closing the most stores
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 9
3
6
8
50
70
79
96
99
100
113
235
241
283
361
370
379
997
928
2336
Wholesale clubs
Jewelry stores
Thrift stores
Auto centers
Drug stores
Dollar stores
Home Furnishings
Specialty stores
Accessories
Grocery stores
Sporting goods
Books & Music
Discount dept. stores
Department stores
Office supply
Specialty food & beverage
Shoe stores
Electronics Stores
Apparel
Announced closures
Source: PNC, Creditntell, JLL
Retailers closing 100 or more stores
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 10
100
100
106
110
120
135
140
141
150
160
171
175
180
220
240
250
268
300
350
379
400
700
1000
Foot Locker/Lady Foot Locker
Michael Kors
Gordman's Stores
American Apparel
BCBG Max Azria
Sears
Vanity Shop
JC Penney
GameStop
Crocs
Wet Seal
Kmart
Bebe
hhgregg
Family Christian
The Limited
Ascena Retail Group
Office Depot
Gymboree
Teavana
rue21
Payless Shoe Source
RadioShack
Announced closures
Source: PNC,JLL
More than half of announced closures* due to
bankruptcy
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 11
Source: PNC,JLL
*JLL-tracked closures
55%
45%
Announced closures
Filing for bankruptcy Not filing
Retailers who recently announced bankruptcies
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 12
Source: PNC,JLL
1000
700
400 350
250 240 220 171 140 120 110
106
68 64 63 59 36 32 27 27 21 18 12
Announced closures
Apparel and sporting goods are seeing the most
bankruptcies
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 13
Source: JLL
Apparel
8
Sporting goods
5Shoe stores
3
Specialty
stores
2
Electronics
Stores
2
Specialty
1
Discount
dept.
stores
1
Books & Music
1
Toys/Games
1
Grocery stores
1
# of retailers filing for bankruptcy
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 14
Source: PNC, JLL
1568
1220
712
240 207
106 99 64 18
Apparel Electronics
Stores
Shoe stores Books &
Music
Sporting
goods
Discount
dept. stores
Specialty
stores
Specialty Grocery
stores
Announced closures
Apparel and electronics stores closing the most
locations because of bankruptcy
Department and discount department stores will close
over 650 locations
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 15
Source: PNC, JLL
• Discount department stores
like JC Penney, Kmart and
Gordman’s are closing the
most locations.
JC
Penney
141
Kmart
188
Gordman's
106
Macy's
76
Sears
135
Other
11
Announced closures
Midwest states have the most department store closures
Source: Credit Intel, JLL
31
14
18
1416
15
12
11
11
22
Top 10 announced
department store closures
#
Number of announced
department store
closures
Purchases of office supplies move online
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 17
Office
Depot
300
Staples
70
Announced closures
• Office supplies are highly
commoditized products, making it
easy for consumers to purchase
online.
• As a result, office supply retailers
are shrinking their store count.
• Office Depot’s acquisition of Office
Max means the retailer must also
close redundant locations.
Source: PNC, JLL
Sporting goods retailers are closing 235 stores
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 18
MC
Sports
68
Golfsmith
59
Gander
Mountain
32
Eastern
Mountain
Sports
27
Hibbett
Sports
25
Bob's Stores
21
Big 5
Sporting
Goods
3
Announced closures
Source: PNC, JLL
• There are five major bankruptcies
happening among sporting goods
retailers, resulting in nearly 207
• store closures.
• In comparison, Dick’s Sporting
Goods is a strong performer and is
steadily expanding its footprint,
planning 43 new stores in the next
fiscal year.
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 19
Yes, some retailers
are expanding!
More stores are opening than are closing
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 20
-3133
-400
82
153
345
674
728
1700
1905
2026
Specialty softgoods
Department stores
Superstores/Wholesale clubs
Specialty hardgoods
Drug stores
Supermarkets
Bars/Restaurants
Convenience stores
Mass merchandisers
Fast food
Net store growth
Source: IHL,JLL
+4,080
Net
Stores
Opening
Despite headlines, retail openings still trounce closures
MOVE-OUTS
MOVE-INS
25.0 MILLION S.F.
Mall square footage opened or closed over the last 12 months
15.4 MILLION S.F.
Source: CoStar, JLL Research
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
2008 Q1 2009 Q1 2010 Q1 2011 Q1 2012 Q1 2013 Q1 2014 Q1 2015 Q1 2016 Q1 2017 Q1
Millions
Mall SF vacated Mall SF absorbed
Mall space absorbed outweighs space vacated
Source: CoStar, JLL Research
Wireless stores plan aggressive expansion
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 23
1820
1750
436
386
326
265
230
160
158
125
110
77
50
29
25
25
11
9
8
Wireless
Dollar stores
Specialty stores
Restaurants
Apparel
Auto parts
Discount department…
Shoe stores
Sporting goods
Beauty & cosmetics
Home furnishings
Grocery stores
Health & beauty
Wholesale clubs
Home improvement
Pet supply
Jewelry stores
Department stores
Electronics Announced openings
Source: PNC,JLL
Retailers openings 50 or more stores
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 24
1500
1000
650
320
300
190
105
100
100
100
90
80
79
75
73
70
70
65
60
56
50
50
50
T-Mobile
Dollar General
Dollar Tree
Sprint
Taco Bell Cantina
O'Reilly Automotive
Sprint
Tractor Supply
Ulta
Five Below
Foot Locker/Lady Foot Locker
HomeGoods
Sprint
Advance Auto Parts
Carter's/Oshkosh
Ross stores
F21
TJ Maxx/Marshalls
Hobby Lobby
Hibbett Sports
Aerie
Hammer & Nails Grooming
Skechers
Announced openings
Source: PNC,JLL
Why so many closures?
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 25
• Consumers tastes are
changing, especially as
millennials increase their
prominence and buying power.
• E-commerce penetration is a
reality and it’s growing
(although not as much as some
people fear).
• Consumers want experiences,
convenience and value. Stores
that fulfill those functions well
stay open. Those that don’t will
close.
Does e-commerce tell the whole story?
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 26
Nope. Here’s why:
• While e-commerce is growing at a
steady pace, the fact is most
purchases still take place within a
store.
• What's more, 1.7 percent of sales
occur on bricks-and-mortar
retailers’ websites, and some online
orders even take place inside a
store.
• Even more important: online
retailers are opening physical
locations, proving the importance of
bricks-and-mortar.
ICSC Research Analysis of U.S. Census
Bureau’s Quarterly E-Commerce Report
Pure-Play E-Commerce
3.3%
In-Store E-Commerce
0.9%
Non-Merchandise
Receipts
0.6%
Omni-Channel E-
Commerce
1.7%
In-Store sales
93.5%
What can we expect in the future?
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 27
The store function is shifting from
simple transactions to full-on
experiences. Here is what stores will
increasingly look like:
• Fluid transactions – no waiting at
cash register.
• Showroom/museum feel with
curated products.
• Emphasis on connecting with
consumers over selling.
• Experiential and interactive
environments that entertain
consumers.
© 2017 Jones Lang LaSalle IP, Inc. All rights reserved. The information contained in this document is proprietary to JLL and shall be used solely for the purposes of evaluating this proposal. All such documentation and information remains the property of JLL and shall be kept
confidential. Reproduction of any part of this document is authorized only to the extent necessary for its evaluation. It is not to be shown to any third party without the prior written authorization of JLL. All information contained herein is from sources deemed reliable; however,
no representation or warranty is made as to the accuracy thereof.
Jllretail.com
Contacts
James D. Cook
Americas Director of Research, Retail
+1 317 810 7191
+1 602 363 6691
JamesD.Cook@am.jll.com
Keisha Virtue
Senior Research Analyst, Retail
+954 990 0844
+954 449 3182
Keisha.Virtue@am.jll.com

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Retail store closure summary highlights Lidl, Aldi expansion plans

  • 2. What’s new in closures? • Toys R Us has filed for bankruptcy protection. Toys R Us filed for Chapter 11 this week, and plans to use its bankruptcy filing as a way to reemerge on the cutting edge of the retail world, closing underperforming stores and transforming others into "interactive spaces“. • Perfumania files for bankruptcy protection. Mall-based retailer chain Perfumania has sought chapter 11 protection with plans to reorganize around its better-performing stores. The company plans to close 64 of its 226 stores during the bankruptcy process. TBD closures +64 closures
  • 3. Retailers to watch for closures Source: Credit Intell Retailer Credit Intell Rating Retailer Credit Intell Rating Academy Sports + Outdoors D1 Bon-Ton Stores E2 Boot Barn D1 Claire's Stores E2 J.C. Penney Company D1 Toys R Us E2 Jo-Ann Stores D1 99 Centers Only Stores F1 Tailored Brands D1 bebe stores F1 Staples D1 hhgregg F1 Christopher & Banks D2 Sears Holdings F2 Conn’s D2 Le Chateau F2 Destination Maternity D2 Gordmans Stores DIP Lands' End D2 Sports Authority DIP Stage Stores D2 Gander Mountain DIP Rent-a-Center E1 Gymboree Corp DIP Hudson's Bay Company E1 rue21, inc DIP Stein Mart E1 Aeropostale DIP Fred's E1 American Apparel DIP J. Crew Group E1 Michigan Sporting Goods DIP Neiman Marcus Group E1 Wet Seal DIP Rite Aid Corp E1 Credit Intell Rating Definitions CI rating Equivalent S&P rating Credit quality D1 B Below satisfactory D2 B- Below satisfactory E1 CCC+/CCC Poor E2 CC Poor F1 C Critical F2 D Critical DIP - Filed for bankruptcy • These retailers all have credit ratings below satisfactory. Future closures may be imminent.
  • 4. What’s new in openings? • Lidl is expanding. By the end of September, the grocer will have opened 37 locations in five states on the Eastern seaboard: North Carolina (13), South Carolina (8), Virginia (14), Delaware (1) and Georgia (1). Lidl plans to open as many as 100 stores in the next year. • Aldi targets 2,500 stores by 2022. The grocer recently announced a $3.4 billion investment to boost its U.S. presence by nearly 50% to 2,500 stores by the end of 2022. This puts the company on a pace to become America’s third-biggest grocery retailer by locations behind Wal-Mart and Kroger. Source: PNC +100 new stores +800 new stores (by 2022)
  • 5. More than 5300 locations will close by end of 2017 © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 5 0 500 1000 1500 2000 2500 2017Q1 2017Q2 2017Q3 2017Q4 2018Q1 2018Q2 2018Q4 Effective closure date # of stores to be closed Source: Credit Intell,JLL
  • 6. Retailers wait to identify specific locations to be closed © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 6 Source: Credit Intell,JLL *JLL-tracked closures announced in the last 12 months 7425 2364 1376 997 379 370 5856 1784 854 700 351 41 0 1000 2000 3000 4000 5000 6000 7000 8000 Total Apparel Electronics Stores Shoe stores Specialty food & beverage Office supply Planned closures Named locations In the last 12 months, retailers announced plans to close approximately 6,885 stores. However, only 5,756 specific locations have been identified.
  • 7. California has highest planned closures © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 7 Source: Credit Intell, JLL *JLL-tracked closures 9.5% 7.0% 5.9% 5.0% 4.8% 4.6% 3.7% 3.3% 3.3% California Texas Florida Illinois Ohio New York Pennsylvania Michigan Indiana % of closures announced in 2017 The below 10 states make up just over half of announced closures in 2017
  • 8. Apparel and electronics will make up almost half of 2017 closures © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 8 Source: Credit Intell,JLL *JLL-tracked closures effective in 2017 33% 16% 13% 9% 6% 5% 18% Closures announced for 2017 Apparel Electronics Shoe stores Department store Discount department store Grocery Other • Changing demographics, shifting consumer tastes in favor of discounters and fast fashion and some sales loss to online sellers have all helped to close some apparel stores. • Bankrupt retailers like The Limited, Wet Seal, BCBG Max Azria and American Apparel are leading the store closure count. • Electronics stores like hhgregg and Radioshack are also shuttering hundreds of locations due to bankruptcy.
  • 9. Apparel and electronics closing the most stores © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 9 3 6 8 50 70 79 96 99 100 113 235 241 283 361 370 379 997 928 2336 Wholesale clubs Jewelry stores Thrift stores Auto centers Drug stores Dollar stores Home Furnishings Specialty stores Accessories Grocery stores Sporting goods Books & Music Discount dept. stores Department stores Office supply Specialty food & beverage Shoe stores Electronics Stores Apparel Announced closures Source: PNC, Creditntell, JLL
  • 10. Retailers closing 100 or more stores © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 10 100 100 106 110 120 135 140 141 150 160 171 175 180 220 240 250 268 300 350 379 400 700 1000 Foot Locker/Lady Foot Locker Michael Kors Gordman's Stores American Apparel BCBG Max Azria Sears Vanity Shop JC Penney GameStop Crocs Wet Seal Kmart Bebe hhgregg Family Christian The Limited Ascena Retail Group Office Depot Gymboree Teavana rue21 Payless Shoe Source RadioShack Announced closures Source: PNC,JLL
  • 11. More than half of announced closures* due to bankruptcy © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 11 Source: PNC,JLL *JLL-tracked closures 55% 45% Announced closures Filing for bankruptcy Not filing
  • 12. Retailers who recently announced bankruptcies © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 12 Source: PNC,JLL 1000 700 400 350 250 240 220 171 140 120 110 106 68 64 63 59 36 32 27 27 21 18 12 Announced closures
  • 13. Apparel and sporting goods are seeing the most bankruptcies © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 13 Source: JLL Apparel 8 Sporting goods 5Shoe stores 3 Specialty stores 2 Electronics Stores 2 Specialty 1 Discount dept. stores 1 Books & Music 1 Toys/Games 1 Grocery stores 1 # of retailers filing for bankruptcy
  • 14. © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 14 Source: PNC, JLL 1568 1220 712 240 207 106 99 64 18 Apparel Electronics Stores Shoe stores Books & Music Sporting goods Discount dept. stores Specialty stores Specialty Grocery stores Announced closures Apparel and electronics stores closing the most locations because of bankruptcy
  • 15. Department and discount department stores will close over 650 locations © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 15 Source: PNC, JLL • Discount department stores like JC Penney, Kmart and Gordman’s are closing the most locations. JC Penney 141 Kmart 188 Gordman's 106 Macy's 76 Sears 135 Other 11 Announced closures
  • 16. Midwest states have the most department store closures Source: Credit Intel, JLL 31 14 18 1416 15 12 11 11 22 Top 10 announced department store closures # Number of announced department store closures
  • 17. Purchases of office supplies move online © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 17 Office Depot 300 Staples 70 Announced closures • Office supplies are highly commoditized products, making it easy for consumers to purchase online. • As a result, office supply retailers are shrinking their store count. • Office Depot’s acquisition of Office Max means the retailer must also close redundant locations. Source: PNC, JLL
  • 18. Sporting goods retailers are closing 235 stores © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 18 MC Sports 68 Golfsmith 59 Gander Mountain 32 Eastern Mountain Sports 27 Hibbett Sports 25 Bob's Stores 21 Big 5 Sporting Goods 3 Announced closures Source: PNC, JLL • There are five major bankruptcies happening among sporting goods retailers, resulting in nearly 207 • store closures. • In comparison, Dick’s Sporting Goods is a strong performer and is steadily expanding its footprint, planning 43 new stores in the next fiscal year.
  • 19. © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 19 Yes, some retailers are expanding!
  • 20. More stores are opening than are closing © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 20 -3133 -400 82 153 345 674 728 1700 1905 2026 Specialty softgoods Department stores Superstores/Wholesale clubs Specialty hardgoods Drug stores Supermarkets Bars/Restaurants Convenience stores Mass merchandisers Fast food Net store growth Source: IHL,JLL +4,080 Net Stores Opening
  • 21. Despite headlines, retail openings still trounce closures MOVE-OUTS MOVE-INS 25.0 MILLION S.F. Mall square footage opened or closed over the last 12 months 15.4 MILLION S.F. Source: CoStar, JLL Research
  • 22. 0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 2008 Q1 2009 Q1 2010 Q1 2011 Q1 2012 Q1 2013 Q1 2014 Q1 2015 Q1 2016 Q1 2017 Q1 Millions Mall SF vacated Mall SF absorbed Mall space absorbed outweighs space vacated Source: CoStar, JLL Research
  • 23. Wireless stores plan aggressive expansion © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 23 1820 1750 436 386 326 265 230 160 158 125 110 77 50 29 25 25 11 9 8 Wireless Dollar stores Specialty stores Restaurants Apparel Auto parts Discount department… Shoe stores Sporting goods Beauty & cosmetics Home furnishings Grocery stores Health & beauty Wholesale clubs Home improvement Pet supply Jewelry stores Department stores Electronics Announced openings Source: PNC,JLL
  • 24. Retailers openings 50 or more stores © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 24 1500 1000 650 320 300 190 105 100 100 100 90 80 79 75 73 70 70 65 60 56 50 50 50 T-Mobile Dollar General Dollar Tree Sprint Taco Bell Cantina O'Reilly Automotive Sprint Tractor Supply Ulta Five Below Foot Locker/Lady Foot Locker HomeGoods Sprint Advance Auto Parts Carter's/Oshkosh Ross stores F21 TJ Maxx/Marshalls Hobby Lobby Hibbett Sports Aerie Hammer & Nails Grooming Skechers Announced openings Source: PNC,JLL
  • 25. Why so many closures? © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 25 • Consumers tastes are changing, especially as millennials increase their prominence and buying power. • E-commerce penetration is a reality and it’s growing (although not as much as some people fear). • Consumers want experiences, convenience and value. Stores that fulfill those functions well stay open. Those that don’t will close.
  • 26. Does e-commerce tell the whole story? © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 26 Nope. Here’s why: • While e-commerce is growing at a steady pace, the fact is most purchases still take place within a store. • What's more, 1.7 percent of sales occur on bricks-and-mortar retailers’ websites, and some online orders even take place inside a store. • Even more important: online retailers are opening physical locations, proving the importance of bricks-and-mortar. ICSC Research Analysis of U.S. Census Bureau’s Quarterly E-Commerce Report Pure-Play E-Commerce 3.3% In-Store E-Commerce 0.9% Non-Merchandise Receipts 0.6% Omni-Channel E- Commerce 1.7% In-Store sales 93.5%
  • 27. What can we expect in the future? © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. 27 The store function is shifting from simple transactions to full-on experiences. Here is what stores will increasingly look like: • Fluid transactions – no waiting at cash register. • Showroom/museum feel with curated products. • Emphasis on connecting with consumers over selling. • Experiential and interactive environments that entertain consumers.
  • 28. © 2017 Jones Lang LaSalle IP, Inc. All rights reserved. The information contained in this document is proprietary to JLL and shall be used solely for the purposes of evaluating this proposal. All such documentation and information remains the property of JLL and shall be kept confidential. Reproduction of any part of this document is authorized only to the extent necessary for its evaluation. It is not to be shown to any third party without the prior written authorization of JLL. All information contained herein is from sources deemed reliable; however, no representation or warranty is made as to the accuracy thereof. Jllretail.com Contacts James D. Cook Americas Director of Research, Retail +1 317 810 7191 +1 602 363 6691 JamesD.Cook@am.jll.com Keisha Virtue Senior Research Analyst, Retail +954 990 0844 +954 449 3182 Keisha.Virtue@am.jll.com