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Humanising search:
Au Naturale
Jimisha Thakrar
@JimishaL
Brighton SEO
September 2016
About me
I tried to Google my toddler’s
behaviour.
According to my research,
she’s a honey badger.
Because she doesn’t give a s**t.
@JimshaL Resolution - Manning Gottlieb - OMD
1.0
Evolution
@JimshaL Resolution - Manning Gottlieb - OMD
Weather searches over time
Source: Microsoft IAB presentation
What Google wanted search to achieve in 2011
https://youtu.be/mTBShTwCnD4?t=9 embed the video for those seconds
@JimshaL Resolution - Manning Gottlieb - OMD
We are changing
Google’s changing
The SERPS are changing
@JimshaL Resolution - Manning Gottlieb - OMD
Humans have evolved too
Desktop Mobile Voice Predictive
The evolution of search
@JimshaL Resolution - Manning Gottlieb - OMD
Google discovers Intent
Jimi probably doesn’t
just want results filled
with images of flowers
or information about
flowers
@JimshaL Resolution - Manning Gottlieb - OMD
3 ways to humanise search and
address these changes
1. Fluidity between channels
2. Linguistic analysis to get to the intent &
variations in intent
3. Personalisation through what we do on site
@JimshaL Resolution - Manning Gottlieb - OMD
2.0
SEO/PPC Results
@JimshaL Resolution - Manning Gottlieb - OMD
A more cost-efficient approach
P
P
C
S
E
O
Clicks
Search mapping
Landing page
creation
CPC target
Onsite
optimisation
Link building
Socialisation
Time
WHAT WE DO:
● Minimize PPC CPC
● Improve overall
CPA/ROI
@JimshaL Resolution - Manning Gottlieb - OMD
23 KEYWORDS
@JimshaL Resolution - Manning Gottlieb - OMD
PPC bids can set based on organic positions to maximise
efficiency across both channels – all fully automated through
technology integration
@JimshaL Resolution - Manning Gottlieb - OMD
ORGANIC POSITIONS:
1–4
AUTOMATIC BIDS IN EFFECT
ORGANIC POSITIONS:
5+
PPC ACTIVITY UNAFFECTED
@JimshaL Resolution - Manning Gottlieb - OMD
2 Scenarios
DOMINATE
● SEO RANK=1-4
● IMPLEMENT BID RULES TO
ENSURE PPC RANK = 1
Example Keyword
High speed
broadband
REMOVE
● SEO RANK=1-4
● IMPLEMENT BID RULES TO
ENSURE PPC KEYWORDS
ARE PAUSED
Example Keyword
fibre optic broadband
@JimshaL Resolution - Manning Gottlieb - OMD
Strong results
163% increase
in conversions
28% decrease
cost/acquisitions
@JimshaL Resolution - Manning Gottlieb - OMD
3.0
Linguistic Analysis
@JimshaL Resolution - Manning Gottlieb - OMD
Classic SEO
Old vs New SEO
● Single keyword targeting
● Focus on rankings
● Clicks and page views
● Optimising for mobile
New SEO
● Focus on user intent and needs
● More focus on long tail
● Bounce rate/dwell time - CRO
● Creating for mobile
@JimshaL Resolution - Manning Gottlieb - OMD
@JimshaL Resolution - Manning Gottlieb - OMD
@JimshaL Resolution - Manning Gottlieb - OMD
Voice search queries are longer
than text queries
@JimshaL Resolution - Manning Gottlieb - OMD
“People communicate with each other by
conversation, not by typing keywords –
and we’ve been hard at work…to
understand and answer your questions
more like people do”
Google’s Senior Vice President; Amit Singhal
@JimshaL Resolution - Manning Gottlieb - OMD
It’s not surprising voice searches
are longer given;
We type at ~40 WPM
But we speak at ~140 WPM!
@JimshaL Resolution - Manning Gottlieb - OMD
What can you start doing here?
Keyword game: Triathlon training
@JimshaL Resolution - Manning Gottlieb - OMD
Voice: What is the best practice for doing a triathlon?
@JimshaL Resolution - Manning Gottlieb - OMD
4.0
Personalisation
@JimshaL Resolution - Manning Gottlieb - OMD
The future holds more
personalisation
@JimshaL Resolution - Manning Gottlieb - OMD
@JimshaL Resolution - Manning Gottlieb - OMD
Intent + Voice search
@JimshaL Resolution - Manning Gottlieb - OMD
Final thoughts
@JimshaL Resolution - Manning Gottlieb - OMD
Be Personal – Reach people in a more meaningful
and relevant way
Be Actionable – Create an experience which will
leave people wanting to come back
Be Measurable – On and offline
Thank You
Jimisha Thakrar
@JimishaL
Brighton SEO
September 2016

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Humanising Search - Jimisha Thakrar

  • 1. Humanising search: Au Naturale Jimisha Thakrar @JimishaL Brighton SEO September 2016
  • 3. I tried to Google my toddler’s behaviour. According to my research, she’s a honey badger. Because she doesn’t give a s**t.
  • 4. @JimshaL Resolution - Manning Gottlieb - OMD 1.0 Evolution
  • 5. @JimshaL Resolution - Manning Gottlieb - OMD Weather searches over time Source: Microsoft IAB presentation
  • 6. What Google wanted search to achieve in 2011 https://youtu.be/mTBShTwCnD4?t=9 embed the video for those seconds
  • 7. @JimshaL Resolution - Manning Gottlieb - OMD We are changing Google’s changing The SERPS are changing
  • 8. @JimshaL Resolution - Manning Gottlieb - OMD Humans have evolved too Desktop Mobile Voice Predictive The evolution of search
  • 9. @JimshaL Resolution - Manning Gottlieb - OMD Google discovers Intent Jimi probably doesn’t just want results filled with images of flowers or information about flowers
  • 10. @JimshaL Resolution - Manning Gottlieb - OMD 3 ways to humanise search and address these changes 1. Fluidity between channels 2. Linguistic analysis to get to the intent & variations in intent 3. Personalisation through what we do on site
  • 11. @JimshaL Resolution - Manning Gottlieb - OMD 2.0 SEO/PPC Results
  • 12. @JimshaL Resolution - Manning Gottlieb - OMD A more cost-efficient approach P P C S E O Clicks Search mapping Landing page creation CPC target Onsite optimisation Link building Socialisation Time WHAT WE DO: ● Minimize PPC CPC ● Improve overall CPA/ROI
  • 13. @JimshaL Resolution - Manning Gottlieb - OMD 23 KEYWORDS
  • 14. @JimshaL Resolution - Manning Gottlieb - OMD PPC bids can set based on organic positions to maximise efficiency across both channels – all fully automated through technology integration
  • 15. @JimshaL Resolution - Manning Gottlieb - OMD ORGANIC POSITIONS: 1–4 AUTOMATIC BIDS IN EFFECT ORGANIC POSITIONS: 5+ PPC ACTIVITY UNAFFECTED
  • 16. @JimshaL Resolution - Manning Gottlieb - OMD 2 Scenarios DOMINATE ● SEO RANK=1-4 ● IMPLEMENT BID RULES TO ENSURE PPC RANK = 1 Example Keyword High speed broadband REMOVE ● SEO RANK=1-4 ● IMPLEMENT BID RULES TO ENSURE PPC KEYWORDS ARE PAUSED Example Keyword fibre optic broadband
  • 17. @JimshaL Resolution - Manning Gottlieb - OMD Strong results 163% increase in conversions 28% decrease cost/acquisitions
  • 18. @JimshaL Resolution - Manning Gottlieb - OMD 3.0 Linguistic Analysis
  • 19. @JimshaL Resolution - Manning Gottlieb - OMD Classic SEO Old vs New SEO ● Single keyword targeting ● Focus on rankings ● Clicks and page views ● Optimising for mobile New SEO ● Focus on user intent and needs ● More focus on long tail ● Bounce rate/dwell time - CRO ● Creating for mobile
  • 20. @JimshaL Resolution - Manning Gottlieb - OMD
  • 21. @JimshaL Resolution - Manning Gottlieb - OMD
  • 22. @JimshaL Resolution - Manning Gottlieb - OMD Voice search queries are longer than text queries
  • 23. @JimshaL Resolution - Manning Gottlieb - OMD “People communicate with each other by conversation, not by typing keywords – and we’ve been hard at work…to understand and answer your questions more like people do” Google’s Senior Vice President; Amit Singhal
  • 24. @JimshaL Resolution - Manning Gottlieb - OMD It’s not surprising voice searches are longer given; We type at ~40 WPM But we speak at ~140 WPM!
  • 25. @JimshaL Resolution - Manning Gottlieb - OMD What can you start doing here? Keyword game: Triathlon training
  • 26. @JimshaL Resolution - Manning Gottlieb - OMD Voice: What is the best practice for doing a triathlon?
  • 27. @JimshaL Resolution - Manning Gottlieb - OMD 4.0 Personalisation
  • 28. @JimshaL Resolution - Manning Gottlieb - OMD The future holds more personalisation
  • 29. @JimshaL Resolution - Manning Gottlieb - OMD
  • 30. @JimshaL Resolution - Manning Gottlieb - OMD Intent + Voice search
  • 31. @JimshaL Resolution - Manning Gottlieb - OMD Final thoughts
  • 32. @JimshaL Resolution - Manning Gottlieb - OMD Be Personal – Reach people in a more meaningful and relevant way Be Actionable – Create an experience which will leave people wanting to come back Be Measurable – On and offline