nextdoor government engagement community engagement community crime prevention fire prevention customer service neighbors community outreach emergency preparedness engagement plan neighborhoods civic engagement civic technology community policing community strategy ma jamaica plain 02130 public engagement public education pio life safety customer services customer experience social media strategy social media communication 3cma nc3c durham transportation community risk reduction law enforcement social network digital communication citizen engagement county city emergency preparednes trust communications technology #gsmcon2016 empowerment organizing insights case studies community management national night out boston 2013 govdelivery open source gov2 stakeholder citizen action framework evaluation network result boston police arrests
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