5. Major Benefits
Easier, Faster communication
Better information currency and quality
Customised presentation of information for each user
group
Fewer Cancellations and Delays
Improved Patient satisfaction
More Procedures completed with less effort
18. Actual Customer - Risk Assessment
Increased cost: Additional staff will be required to ensure patient location and safety is maintained.
Patient safety: Patients could be admitted through reception to find they have nowhere to go as chairs and trolleys are taken by other
patients
Reduced Income: Fewer patients will be seen, to enable staff to manually monitor the Lab area
Patient safety: Emergency patients may be delayed having their procedure as the Cath Lab is in use treating elective or ward patients
Patient dissatisfaction: Ward patients may be delayed having their procedure as the Cath Lab is in use treating elective patients
Patient dissatisfaction: Poor communication to patients on when their procedure will take place will increase patient dissatisfaction
and lead to an increase in complaints
Reduced Income: Patient through put will be reduced and therefore income will not be maximised.
This is estimated at £300K per annum
CIP target missed: Impact on a key CIP scheme which could lead to non-delivery
18 week performance target missed:?
Patient safety: Without an effective system the risk of a never event through operating on the wrong patient is increased