3. Successful Brand-BasedSuccessful Brand-Based
CommunicationsCommunications
• Use all communication strategies to help
achieve your corporate strategy and brand
vision.
• Let your brand positioning largely determine
the right communications strategy to execute.
• Use an integrated marketing communications
strategy to get maximum return from all dollar
investments.
4. Some Metrics to Measure Return on BrandSome Metrics to Measure Return on Brand
Investment:Investment:
• Brand name knowledge, awareness,Brand name knowledge, awareness,
recognition, recallrecognition, recall: measures strength of the
brand as reflected by customer's ability to
identify the brand under varying conditions
• Contract fulfillmentContract fulfillment: measures the degree to
which your brand is upholding its Brand
Contract
5. Some Metrics to Measure Return on BrandSome Metrics to Measure Return on Brand
Investment:Investment:
• Acquired customersAcquired customers: counts customers
claiming they have come to your company based
on the strength of the brand
• Customer loyaltyCustomer loyalty: measures the degree to
which customers continue to purchase your
brand and how long that loyalty has lasted
6. • Financial valueFinancial value: reports the financial value of
your brand in the marketplace
• Price premiumPrice premium: finds the percentage of price
premium your brand is able to command over
private-label brands, as well as key competitor
brands
Some Metrics to Measure Return on BrandSome Metrics to Measure Return on Brand
Investment:Investment: