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Security is Just the Start with Intelligent Video
Net Payne
Chief Sales & Marketing Officer
March Networks is a global leader in video surveillance and
business intelligence applications for the financial, retail and
commercial markets
Founded in 2000. Headquartered in Ottawa, Canada with offices worldwide.
Profitable with approximately $100 million in revenue.
Significant Presence and Industry Experience
*Source: IHS, Video Surveillance Intelligence Service
hardware NVR
supplier in the
Americas, and top
10 globally*
supplier of video
surveillance
equipment to
banks in the
Americas
Supplier
to the
WORLD’S
LARGEST
RETAIL video
installation
More
than
200,000
video
surveillance
systems
installed
New Hampshire, USA
Sydney, Australia
Atlanta, USA New Jersey, USA
Bogotá, Colombia
Milan, Italy
Ottawa, Canada
Shenzhen, ChinaTexas, USA
Dubai, UAE
Mexico City, Mexico
Singapore
Hong Kong
Global Headquarters
Sales Offices
Sales & Operations Offices
R&D Centers of Excellence
Manufacturing & Logistics
Global Capability with Customers in
70+ Countries
End-to-End Solutions and Leading Integrations
COMMAND
ENTERPRISE
VIDEO
INTELLIGENCE
SOFTWARE
IP CAMERAS
& ENCODERS
POWERFUL
VMS
MOBILE CLOUD
APPLICATION
THIRD-PARTY
INTEGRATIONS
HYBRID
NVRs
Marco and March Networks
• Relationship began in 2006
• Marco leads with the March Networks video solution
• Marco extremely knowledgeable on the
March Networks solutions
• Marco supported by a local March Networks
sales representative and sale engineer
• Jim Pralle has serving the territory for the
past 6 years
64 M
2016
Cameras are everywhere
32 M
2012
$254 M
2016
$190 M
2015
That’s one camera for every 5 people! That’s almost one camera for every person!
Big, big, big data:
higher and higher resolution video surveillance
We’ve seen a rapid change in
Video Quality
Analog IP
Video quality
Resolution
Hard Drive Prices
Price/GB $193,000
$207
$0.70
$0.043
1980
1996
2005
2013
Source: http://www.statisticbrain.com/average-cost-of-hard-drive-storage/
VIDEO
Extend Video
Throughout Your
Organization
TRANSACTION
DATA
Advanced Loss
Detection &
Investigation
BUSINESS
ANALYTICS
Optimize Service,
Operations &
Marketing
Extending Video Beyond Its Traditional Use
TRANSACTION
DATA
Advanced Loss
Detection &
Investigation
BUSINESS
ANALYTICS
Optimize Service,
Operations &
Marketing
VIDEO
Extend Video
Throughout Your
Organization
Extending Video Beyond Its Traditional Use
Usefulness of Video Extends Beyond LP
and Security Teams
Loss
Prevention
/ Security
Store
Operations
Category
Mgmt
Customer
service
TrainingMarketing
Centralized Management System is key
to extending the video platform internally
• User management & access rights
• LDAP (Microsoft Active Directory) integration
• Centralized device management
• Centralized firmware management
• Mass management of IP edge devices
• Centralized health monitoring
• Scalable, unified user interface
US Grocery Store Chain
Customer Challenge:
Find a way to secure funding to deploy video surveillance in
all locations, across every square foot
The Solution:
Demonstrate the value of extending access to the video system
to additional functional groups to gain support
The Result:
Reduced shrink while improving operational efficiency through
insight on merchandising, store presentation, claims & safety,
and compliance
Kenosha Unified School District provides
video access to Police
Customer Challenge:
KUSD needed a unified system, they were making do with a
hodgepodge of video recorders and surveillance cameras in
less than half of its 43 school and support buildings.
The Solution:
Demonstrate the value of a centralized video solution providing
visibility to the district and law enforcement.
The Result:
Today, KUSD has deployed a March Networks video surveillance solution with approximately 1,500
cameras covering all of its 43 buildings. The entire system is networked, allowing the security team to
set recording parameters, manage access and review video from a central location. Additionally, law
enforcement has access to the cameras using their laptops or tablets using March Networks Cloud
service.
How video can be used to improve
Operations in multiple locations
Video image Audits at regular intervals to Spot Check Remote Sites
Operations
Manager
Remote Offices
Cam 1
8:00AM
Cam 1
8:30AM
Cam 1
9:00AM
Cam 1
5:00PM
Cam 25
8:00AM
Cam 25
8:30AM
Cam 25
9:00AM
Cam 25
5:00PM
Visual Operations Audit Benefits Many
Internal Groups
View a summary of what’s happening in a remote location
Is the store clean?
Are employees properly dressed?
Is there product on display?
Is the backdoor open?
Are employees following policies?
Did we open on time?
Do I really need to go there?
Extending Video Beyond Its Traditional Use
VIDEO
Extend Video
Throughout Your
Organization
BUSINESS
ANALYTICS
Optimize Service,
Operations &
Marketing
TRANSACTION
DATA
Advanced Loss
Detection &
Investigation
Improve profitability with integrated
transactions and video
• Which are my best and worst
performing stores and employees?
• Is an employee stealing?
• Filter transaction data (e.g. Voids) to
create and save reports for one or
multiple sites
• Show transaction line items
• View video associated with each
transaction by line item
Multi-Billion QSR with Over 10,000 locations
Customer Challenge:
Implement an advanced video surveillance solution that could
be consistently implemented while reducing shrink and
boosting profits for franchisees
The Solution:
Video & POS investigation service & process to search for
suspicious transactions and report on incidents to employees.
The Result:
Reduced shrink by identifying and rectifying fraudulent
employee behavior –and improving training/operations -
amounts to ~$45K per store
“We estimate our savings to be ~4% of net sales”
“We’re saving hours a day, and the
frustration factor is gone”
Customer Challenge:
Gain faster, more robust LP capabilities and limit high dollar
losses with higher quality video evidence
The Solution:
A centralized video management solution with advanced
exception reporting tools to conduct video searches with
transaction integration
The Result:
Investigative work that previously took an hour now takes less
than 2 minutes – and transaction data and visual evidence can
be easily exported together
About Tommy Bahama
Island-inspired clothing and home furnishing retailer with
160 stores worldwide.
Extending Video Beyond Its Traditional Use
VIDEO
Extend Video
Throughout Your
Organization
TRANSACTION
DATA
Advanced Loss
Detection &
Investigation
BUSINESS
ANALYTICS
Optimize Service,
Operations &
Marketing
Video Has Been Out of the
Big Data Revolution…
Source: eMarketer 2014
MEASURE
Video Analytics Can Create Actionable Business
Intelligence Data
CONFIGURE REPORTCOLLECT
Occupancy
and
Conversion
Rates
People
Counting
and
Transactions
Speed
of
Service
Queue
Length
Monitoring
Customer
Interest
Dwell
Time
Internal Theft
Customer
Not Present
1,200 Location Loan
Check Cashing Company
Customer Challenge:
High loan losses and staff turnover driving down profitability –
and never recovered
The Solution:
A centralized video management solution integrated with POS
transactions and video analytics to determine suspect transactions
and provide operational metrics
The Result:
Improved profit through decreased fraudulent loans by
employees & faster time to investigate.
Customer Challenge:
Needed to affordably upgrade the company’s security system
The Solution:
“Instead of installing three cameras to cover one of our showrooms,
we could install one 360-degree IP camera and get equal or better
coverage,” said Corporate Security Manager
The Result:
They deployed the March Networks MegaPX Indoor Analytics Dome camera, which works with
March Networks Searchlight software to provide performance data using people counting and
dwell time analytics. In addition to improved security video and analytic insight, the system is
also used for operational oversight. For example, during last winter’s big snowstorms, they were
able to access video to ensure that there was no damage from the storms.
Global Climate Control Solutions
$$$$
$$$
$
Leveraging Budgets Cross-Functionally Maximizes
Potential
$$
Marketing
Customer Service
IT / Cyber Security
Ops / Training
LP / Security
Required
documentation
Metrics and KPIs
defined
Enterprise Plan
Solution design and
data hosting
POS data collection
Hosting location
developed
Data Install
package for
integration
Site surveys
Site install
testing begins
Equipment install
and configuration
completed at pilot
sites
Custom reports
developed in
Searchlight
Hardware and
applications
functionality
verified
Four-week Proof
of Concept
Audits, training
and feedback
Best practices
developed to
drive results in
customer
environment
Refinements
ROI documented
Findings presented
Scope of rollout
determined
Contract and rollout
finalized
Rollout and training
Proof of Concept Process to Demonstrate Impact
Planning
Weeks 1-3
Integration Weeks
4-6
Deployment
Weeks 6-7
Evaluation Weeks
8-11
Declaration Week
12
3:00 – 3:45 PM Breakout Session
KONICA MINOLTA
Breakout Room: Guest Locker Room
“What is your Print Transformation
Strategy?”
Emil Enstrom, Vice President of Enterprise
Accounts
BARRACUDA
Breakout Room: Delta 360 Club
“Protecting Data Everywhere”
Rod Mathews, Senior Vice President and
General Manager
Marco
Breakout Room: Main Field
“Uncovering the Cloud: Is it Right for You?”
Steve Knutson, Chief Technology Officer
and Vice President of Service
MITEL
Breakout Room: Interview Room
“Deliver a Flexible, Engaging Customer
Contact Center Experience”
Brian Spencer, General Manager – Contact
Center
Security is Just the Start with Intelligent Video - March Networks

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Security is Just the Start with Intelligent Video - March Networks

  • 1. Security is Just the Start with Intelligent Video Net Payne Chief Sales & Marketing Officer
  • 2. March Networks is a global leader in video surveillance and business intelligence applications for the financial, retail and commercial markets Founded in 2000. Headquartered in Ottawa, Canada with offices worldwide. Profitable with approximately $100 million in revenue.
  • 3. Significant Presence and Industry Experience *Source: IHS, Video Surveillance Intelligence Service hardware NVR supplier in the Americas, and top 10 globally* supplier of video surveillance equipment to banks in the Americas Supplier to the WORLD’S LARGEST RETAIL video installation More than 200,000 video surveillance systems installed
  • 4. New Hampshire, USA Sydney, Australia Atlanta, USA New Jersey, USA Bogotá, Colombia Milan, Italy Ottawa, Canada Shenzhen, ChinaTexas, USA Dubai, UAE Mexico City, Mexico Singapore Hong Kong Global Headquarters Sales Offices Sales & Operations Offices R&D Centers of Excellence Manufacturing & Logistics Global Capability with Customers in 70+ Countries
  • 5. End-to-End Solutions and Leading Integrations COMMAND ENTERPRISE VIDEO INTELLIGENCE SOFTWARE IP CAMERAS & ENCODERS POWERFUL VMS MOBILE CLOUD APPLICATION THIRD-PARTY INTEGRATIONS HYBRID NVRs
  • 6. Marco and March Networks • Relationship began in 2006 • Marco leads with the March Networks video solution • Marco extremely knowledgeable on the March Networks solutions • Marco supported by a local March Networks sales representative and sale engineer • Jim Pralle has serving the territory for the past 6 years
  • 7. 64 M 2016 Cameras are everywhere 32 M 2012 $254 M 2016 $190 M 2015 That’s one camera for every 5 people! That’s almost one camera for every person!
  • 8. Big, big, big data: higher and higher resolution video surveillance
  • 9. We’ve seen a rapid change in Video Quality Analog IP Video quality Resolution
  • 10. Hard Drive Prices Price/GB $193,000 $207 $0.70 $0.043 1980 1996 2005 2013 Source: http://www.statisticbrain.com/average-cost-of-hard-drive-storage/
  • 11. VIDEO Extend Video Throughout Your Organization TRANSACTION DATA Advanced Loss Detection & Investigation BUSINESS ANALYTICS Optimize Service, Operations & Marketing Extending Video Beyond Its Traditional Use
  • 12. TRANSACTION DATA Advanced Loss Detection & Investigation BUSINESS ANALYTICS Optimize Service, Operations & Marketing VIDEO Extend Video Throughout Your Organization Extending Video Beyond Its Traditional Use
  • 13. Usefulness of Video Extends Beyond LP and Security Teams Loss Prevention / Security Store Operations Category Mgmt Customer service TrainingMarketing
  • 14. Centralized Management System is key to extending the video platform internally • User management & access rights • LDAP (Microsoft Active Directory) integration • Centralized device management • Centralized firmware management • Mass management of IP edge devices • Centralized health monitoring • Scalable, unified user interface
  • 15. US Grocery Store Chain Customer Challenge: Find a way to secure funding to deploy video surveillance in all locations, across every square foot The Solution: Demonstrate the value of extending access to the video system to additional functional groups to gain support The Result: Reduced shrink while improving operational efficiency through insight on merchandising, store presentation, claims & safety, and compliance
  • 16. Kenosha Unified School District provides video access to Police Customer Challenge: KUSD needed a unified system, they were making do with a hodgepodge of video recorders and surveillance cameras in less than half of its 43 school and support buildings. The Solution: Demonstrate the value of a centralized video solution providing visibility to the district and law enforcement. The Result: Today, KUSD has deployed a March Networks video surveillance solution with approximately 1,500 cameras covering all of its 43 buildings. The entire system is networked, allowing the security team to set recording parameters, manage access and review video from a central location. Additionally, law enforcement has access to the cameras using their laptops or tablets using March Networks Cloud service.
  • 17. How video can be used to improve Operations in multiple locations Video image Audits at regular intervals to Spot Check Remote Sites Operations Manager Remote Offices Cam 1 8:00AM Cam 1 8:30AM Cam 1 9:00AM Cam 1 5:00PM Cam 25 8:00AM Cam 25 8:30AM Cam 25 9:00AM Cam 25 5:00PM
  • 18. Visual Operations Audit Benefits Many Internal Groups View a summary of what’s happening in a remote location Is the store clean? Are employees properly dressed? Is there product on display? Is the backdoor open? Are employees following policies? Did we open on time? Do I really need to go there?
  • 19. Extending Video Beyond Its Traditional Use VIDEO Extend Video Throughout Your Organization BUSINESS ANALYTICS Optimize Service, Operations & Marketing TRANSACTION DATA Advanced Loss Detection & Investigation
  • 20. Improve profitability with integrated transactions and video • Which are my best and worst performing stores and employees? • Is an employee stealing? • Filter transaction data (e.g. Voids) to create and save reports for one or multiple sites • Show transaction line items • View video associated with each transaction by line item
  • 21. Multi-Billion QSR with Over 10,000 locations Customer Challenge: Implement an advanced video surveillance solution that could be consistently implemented while reducing shrink and boosting profits for franchisees The Solution: Video & POS investigation service & process to search for suspicious transactions and report on incidents to employees. The Result: Reduced shrink by identifying and rectifying fraudulent employee behavior –and improving training/operations - amounts to ~$45K per store “We estimate our savings to be ~4% of net sales”
  • 22. “We’re saving hours a day, and the frustration factor is gone” Customer Challenge: Gain faster, more robust LP capabilities and limit high dollar losses with higher quality video evidence The Solution: A centralized video management solution with advanced exception reporting tools to conduct video searches with transaction integration The Result: Investigative work that previously took an hour now takes less than 2 minutes – and transaction data and visual evidence can be easily exported together About Tommy Bahama Island-inspired clothing and home furnishing retailer with 160 stores worldwide.
  • 23. Extending Video Beyond Its Traditional Use VIDEO Extend Video Throughout Your Organization TRANSACTION DATA Advanced Loss Detection & Investigation BUSINESS ANALYTICS Optimize Service, Operations & Marketing
  • 24. Video Has Been Out of the Big Data Revolution… Source: eMarketer 2014
  • 25. MEASURE Video Analytics Can Create Actionable Business Intelligence Data CONFIGURE REPORTCOLLECT Occupancy and Conversion Rates People Counting and Transactions Speed of Service Queue Length Monitoring Customer Interest Dwell Time
  • 26.
  • 27. Internal Theft Customer Not Present 1,200 Location Loan Check Cashing Company Customer Challenge: High loan losses and staff turnover driving down profitability – and never recovered The Solution: A centralized video management solution integrated with POS transactions and video analytics to determine suspect transactions and provide operational metrics The Result: Improved profit through decreased fraudulent loans by employees & faster time to investigate.
  • 28. Customer Challenge: Needed to affordably upgrade the company’s security system The Solution: “Instead of installing three cameras to cover one of our showrooms, we could install one 360-degree IP camera and get equal or better coverage,” said Corporate Security Manager The Result: They deployed the March Networks MegaPX Indoor Analytics Dome camera, which works with March Networks Searchlight software to provide performance data using people counting and dwell time analytics. In addition to improved security video and analytic insight, the system is also used for operational oversight. For example, during last winter’s big snowstorms, they were able to access video to ensure that there was no damage from the storms. Global Climate Control Solutions
  • 29. $$$$ $$$ $ Leveraging Budgets Cross-Functionally Maximizes Potential $$ Marketing Customer Service IT / Cyber Security Ops / Training LP / Security
  • 30. Required documentation Metrics and KPIs defined Enterprise Plan Solution design and data hosting POS data collection Hosting location developed Data Install package for integration Site surveys Site install testing begins Equipment install and configuration completed at pilot sites Custom reports developed in Searchlight Hardware and applications functionality verified Four-week Proof of Concept Audits, training and feedback Best practices developed to drive results in customer environment Refinements ROI documented Findings presented Scope of rollout determined Contract and rollout finalized Rollout and training Proof of Concept Process to Demonstrate Impact Planning Weeks 1-3 Integration Weeks 4-6 Deployment Weeks 6-7 Evaluation Weeks 8-11 Declaration Week 12
  • 31.
  • 32.
  • 33. 3:00 – 3:45 PM Breakout Session KONICA MINOLTA Breakout Room: Guest Locker Room “What is your Print Transformation Strategy?” Emil Enstrom, Vice President of Enterprise Accounts BARRACUDA Breakout Room: Delta 360 Club “Protecting Data Everywhere” Rod Mathews, Senior Vice President and General Manager Marco Breakout Room: Main Field “Uncovering the Cloud: Is it Right for You?” Steve Knutson, Chief Technology Officer and Vice President of Service MITEL Breakout Room: Interview Room “Deliver a Flexible, Engaging Customer Contact Center Experience” Brian Spencer, General Manager – Contact Center

Notes de l'éditeur

  1. In 2013 IHS Inc. (NYSE: IHS) announced the rise of HD video surveillance was leading to an astonishing 413 petabytes of data a day produced by newly installed video surveillance cameras. Now, the proliferation of higher and higher resolution cameras means that the data deluge continues to increase. 566 petabytes – was the amount of data produced in just one day by all the new video surveillance cameras installed worldwide in 2015. But just how much data is 566 petabytes: 11.3 million standard double-layer Blu-ray movie discs! All Netflix’s current* users streaming 1.2 hours of ultra-high definition content simultaneously! Approaching twice the amount of all user data stored by Facebook!*     *as of December 2015
  2. Compression also
  3. Point 1 - Go beyond loss prevention Point 2 – Point 3 -
  4. Point 1 - Go beyond loss prevention Point 2 – Point 3 -
  5. Store presentation, Customer traffic, staff behavior, procurement, merchandising
  6. Compliance – alarms & alerts – food prep, storage, tied in with alarms. District management – save the drive, overall store – mobile access Marketing – signage, display at promo periods, key flow (without heat mapping) Workforce Management & training – own investigation into internal and external claims, service counter training examples, upscale stores with Millenial moves – two story destinations now Claims and Safety – proactive investigation into internal/external claims Legal – self service tool for limited number Operations –All of the above… Cash counting, till management with Balance Innovations, Alarms for freezer, frig, temperatures, displaced random shoppers, counting Thin margin to start with…. Interesting 360 degree rollout – with alarm flag – people counting decline in high loss/risk locations Got IT bought in as all groups aligned Started with getting to know what others need – people would just ask occasionally and they would turn it into something more.
  7. Tell Command and Control Room Story.. Paradigm as a Franchise Service
  8. Single location with multiple times OR All locations at same time Thumbnail view of cameras every 30 minutes to 4 hours displayed on a horizontal timeline Easily select month and day using convenient calendar
  9. Point 1 - Go beyond loss prevention Point 2 – Point 3 -
  10. Insert SL4 trans integration summary slide - why do it, what it does, how it works….. Net to talk to how all transaction will have video associated over time instant video verification
  11. Dunkin Example: - not named. 6,500 location QSR – very high cash transactions, little LP/investigation – these are franchise owners not LP people. LP too hard and too long before – so not getting done Deployed a centralized management system for all thousands of locations – managed service, corporate program to adopt. Did a Pilot with them. Everyone gets ‘senior discount’, many voided coffee pound sales, number of items rung up vs delivered (especially at the drive-thru) Firing ‘Family’ First thing in the morning – part of the process Training to all to optimize the system AND got all the benefits of the video – donut case, marketing displays, drink attach rate, district managers saving time… Display case reviewed for stock, promotional signage, district managers. Corp program to fund franchise adoption Operations Audit example – snapshot of critical times/locations
  12. Protect their premium brand while dealing with high dollar losses. Returns over $150 were specific problem area – internal or external – both? Cant tell you how many other retailers have similar results. Value to LP and profit is more investigations, lower thresholds Specialty retail – key here is that the UI must be easy – these are LP people.
  13. Point 1 - Go beyond loss prevention Point 2 – Point 3 -
  14. E-commerce – less than $2 trillion by end of 2018. Bricks & mortar will still dominate the market.
  15. Facial rec, detection, fight and crowd detection, demographic info, etc…
  16. 1,200 locations, high volume of cash/payday loans, title pawn, back-office and approvals are playing catch up and can be manipulated. Loans are sizeable by themselves, but typical employee theft is in the hundreds of thousands by the time they are caught.
  17. 5-phase process over 12 weeks to prove ROI of March Networks solution Customer presented with report and ROI analysis using their KPIs Best-practices, hand-off at conclusion