MuleSoft Online Meetup Group - B2B Crash Course: Release SparkNotes
Security is Just the Start with Intelligent Video - March Networks
1. Security is Just the Start with Intelligent Video
Net Payne
Chief Sales & Marketing Officer
2. March Networks is a global leader in video surveillance and
business intelligence applications for the financial, retail and
commercial markets
Founded in 2000. Headquartered in Ottawa, Canada with offices worldwide.
Profitable with approximately $100 million in revenue.
3. Significant Presence and Industry Experience
*Source: IHS, Video Surveillance Intelligence Service
hardware NVR
supplier in the
Americas, and top
10 globally*
supplier of video
surveillance
equipment to
banks in the
Americas
Supplier
to the
WORLD’S
LARGEST
RETAIL video
installation
More
than
200,000
video
surveillance
systems
installed
4. New Hampshire, USA
Sydney, Australia
Atlanta, USA New Jersey, USA
Bogotá, Colombia
Milan, Italy
Ottawa, Canada
Shenzhen, ChinaTexas, USA
Dubai, UAE
Mexico City, Mexico
Singapore
Hong Kong
Global Headquarters
Sales Offices
Sales & Operations Offices
R&D Centers of Excellence
Manufacturing & Logistics
Global Capability with Customers in
70+ Countries
5. End-to-End Solutions and Leading Integrations
COMMAND
ENTERPRISE
VIDEO
INTELLIGENCE
SOFTWARE
IP CAMERAS
& ENCODERS
POWERFUL
VMS
MOBILE CLOUD
APPLICATION
THIRD-PARTY
INTEGRATIONS
HYBRID
NVRs
6. Marco and March Networks
• Relationship began in 2006
• Marco leads with the March Networks video solution
• Marco extremely knowledgeable on the
March Networks solutions
• Marco supported by a local March Networks
sales representative and sale engineer
• Jim Pralle has serving the territory for the
past 6 years
7. 64 M
2016
Cameras are everywhere
32 M
2012
$254 M
2016
$190 M
2015
That’s one camera for every 5 people! That’s almost one camera for every person!
8. Big, big, big data:
higher and higher resolution video surveillance
9. We’ve seen a rapid change in
Video Quality
Analog IP
Video quality
Resolution
13. Usefulness of Video Extends Beyond LP
and Security Teams
Loss
Prevention
/ Security
Store
Operations
Category
Mgmt
Customer
service
TrainingMarketing
14. Centralized Management System is key
to extending the video platform internally
• User management & access rights
• LDAP (Microsoft Active Directory) integration
• Centralized device management
• Centralized firmware management
• Mass management of IP edge devices
• Centralized health monitoring
• Scalable, unified user interface
15. US Grocery Store Chain
Customer Challenge:
Find a way to secure funding to deploy video surveillance in
all locations, across every square foot
The Solution:
Demonstrate the value of extending access to the video system
to additional functional groups to gain support
The Result:
Reduced shrink while improving operational efficiency through
insight on merchandising, store presentation, claims & safety,
and compliance
16. Kenosha Unified School District provides
video access to Police
Customer Challenge:
KUSD needed a unified system, they were making do with a
hodgepodge of video recorders and surveillance cameras in
less than half of its 43 school and support buildings.
The Solution:
Demonstrate the value of a centralized video solution providing
visibility to the district and law enforcement.
The Result:
Today, KUSD has deployed a March Networks video surveillance solution with approximately 1,500
cameras covering all of its 43 buildings. The entire system is networked, allowing the security team to
set recording parameters, manage access and review video from a central location. Additionally, law
enforcement has access to the cameras using their laptops or tablets using March Networks Cloud
service.
17. How video can be used to improve
Operations in multiple locations
Video image Audits at regular intervals to Spot Check Remote Sites
Operations
Manager
Remote Offices
Cam 1
8:00AM
Cam 1
8:30AM
Cam 1
9:00AM
Cam 1
5:00PM
Cam 25
8:00AM
Cam 25
8:30AM
Cam 25
9:00AM
Cam 25
5:00PM
18. Visual Operations Audit Benefits Many
Internal Groups
View a summary of what’s happening in a remote location
Is the store clean?
Are employees properly dressed?
Is there product on display?
Is the backdoor open?
Are employees following policies?
Did we open on time?
Do I really need to go there?
19. Extending Video Beyond Its Traditional Use
VIDEO
Extend Video
Throughout Your
Organization
BUSINESS
ANALYTICS
Optimize Service,
Operations &
Marketing
TRANSACTION
DATA
Advanced Loss
Detection &
Investigation
20. Improve profitability with integrated
transactions and video
• Which are my best and worst
performing stores and employees?
• Is an employee stealing?
• Filter transaction data (e.g. Voids) to
create and save reports for one or
multiple sites
• Show transaction line items
• View video associated with each
transaction by line item
21. Multi-Billion QSR with Over 10,000 locations
Customer Challenge:
Implement an advanced video surveillance solution that could
be consistently implemented while reducing shrink and
boosting profits for franchisees
The Solution:
Video & POS investigation service & process to search for
suspicious transactions and report on incidents to employees.
The Result:
Reduced shrink by identifying and rectifying fraudulent
employee behavior –and improving training/operations -
amounts to ~$45K per store
“We estimate our savings to be ~4% of net sales”
22. “We’re saving hours a day, and the
frustration factor is gone”
Customer Challenge:
Gain faster, more robust LP capabilities and limit high dollar
losses with higher quality video evidence
The Solution:
A centralized video management solution with advanced
exception reporting tools to conduct video searches with
transaction integration
The Result:
Investigative work that previously took an hour now takes less
than 2 minutes – and transaction data and visual evidence can
be easily exported together
About Tommy Bahama
Island-inspired clothing and home furnishing retailer with
160 stores worldwide.
23. Extending Video Beyond Its Traditional Use
VIDEO
Extend Video
Throughout Your
Organization
TRANSACTION
DATA
Advanced Loss
Detection &
Investigation
BUSINESS
ANALYTICS
Optimize Service,
Operations &
Marketing
24. Video Has Been Out of the
Big Data Revolution…
Source: eMarketer 2014
25. MEASURE
Video Analytics Can Create Actionable Business
Intelligence Data
CONFIGURE REPORTCOLLECT
Occupancy
and
Conversion
Rates
People
Counting
and
Transactions
Speed
of
Service
Queue
Length
Monitoring
Customer
Interest
Dwell
Time
26.
27. Internal Theft
Customer
Not Present
1,200 Location Loan
Check Cashing Company
Customer Challenge:
High loan losses and staff turnover driving down profitability –
and never recovered
The Solution:
A centralized video management solution integrated with POS
transactions and video analytics to determine suspect transactions
and provide operational metrics
The Result:
Improved profit through decreased fraudulent loans by
employees & faster time to investigate.
28. Customer Challenge:
Needed to affordably upgrade the company’s security system
The Solution:
“Instead of installing three cameras to cover one of our showrooms,
we could install one 360-degree IP camera and get equal or better
coverage,” said Corporate Security Manager
The Result:
They deployed the March Networks MegaPX Indoor Analytics Dome camera, which works with
March Networks Searchlight software to provide performance data using people counting and
dwell time analytics. In addition to improved security video and analytic insight, the system is
also used for operational oversight. For example, during last winter’s big snowstorms, they were
able to access video to ensure that there was no damage from the storms.
Global Climate Control Solutions
30. Required
documentation
Metrics and KPIs
defined
Enterprise Plan
Solution design and
data hosting
POS data collection
Hosting location
developed
Data Install
package for
integration
Site surveys
Site install
testing begins
Equipment install
and configuration
completed at pilot
sites
Custom reports
developed in
Searchlight
Hardware and
applications
functionality
verified
Four-week Proof
of Concept
Audits, training
and feedback
Best practices
developed to
drive results in
customer
environment
Refinements
ROI documented
Findings presented
Scope of rollout
determined
Contract and rollout
finalized
Rollout and training
Proof of Concept Process to Demonstrate Impact
Planning
Weeks 1-3
Integration Weeks
4-6
Deployment
Weeks 6-7
Evaluation Weeks
8-11
Declaration Week
12
31.
32.
33. 3:00 – 3:45 PM Breakout Session
KONICA MINOLTA
Breakout Room: Guest Locker Room
“What is your Print Transformation
Strategy?”
Emil Enstrom, Vice President of Enterprise
Accounts
BARRACUDA
Breakout Room: Delta 360 Club
“Protecting Data Everywhere”
Rod Mathews, Senior Vice President and
General Manager
Marco
Breakout Room: Main Field
“Uncovering the Cloud: Is it Right for You?”
Steve Knutson, Chief Technology Officer
and Vice President of Service
MITEL
Breakout Room: Interview Room
“Deliver a Flexible, Engaging Customer
Contact Center Experience”
Brian Spencer, General Manager – Contact
Center
Notes de l'éditeur
In 2013 IHS Inc. (NYSE: IHS) announced the rise of HD video surveillance was leading to an astonishing 413 petabytes of data a day produced by newly installed video surveillance cameras. Now, the proliferation of higher and higher resolution cameras means that the data deluge continues to increase.
566 petabytes – was the amount of data produced in just one day by all the new video surveillance cameras installed worldwide in 2015.
But just how much data is 566 petabytes:
11.3 million standard double-layer Blu-ray movie discs!
All Netflix’s current* users streaming 1.2 hours of ultra-high definition content simultaneously!
Approaching twice the amount of all user data stored by Facebook!* *as of December 2015
Compression also
Point 1 - Go beyond loss prevention
Point 2 –
Point 3 -
Point 1 - Go beyond loss prevention
Point 2 –
Point 3 -
Store presentation, Customer traffic, staff behavior, procurement, merchandising
Compliance – alarms & alerts – food prep, storage, tied in with alarms.
District management – save the drive, overall store – mobile access
Marketing – signage, display at promo periods, key flow (without heat mapping)
Workforce Management & training – own investigation into internal and external claims, service counter training examples, upscale stores with Millenial moves – two story destinations now
Claims and Safety – proactive investigation into internal/external claims
Legal – self service tool for limited number
Operations –All of the above… Cash counting, till management with Balance Innovations, Alarms for freezer, frig, temperatures, displaced random shoppers, counting
Thin margin to start with….
Interesting 360 degree rollout – with alarm flag – people counting decline in high loss/risk locations
Got IT bought in as all groups aligned
Started with getting to know what others need – people would just ask occasionally and they would turn it into something more.
Tell Command and Control Room Story..
Paradigm as a Franchise Service
Single location with multiple times OR All locations at same time
Thumbnail view of cameras every 30 minutes to 4 hours displayed on a horizontal timeline
Easily select month and day using convenient calendar
Point 1 - Go beyond loss prevention
Point 2 –
Point 3 -
Insert SL4 trans integration summary slide- why do it, what it does, how it works…..Net to talk to how all transaction will have video associated over timeinstant video verification
Dunkin Example: - not named. 6,500 location QSR – very high cash transactions, little LP/investigation – these are franchise owners not LP people.
LP too hard and too long before – so not getting done
Deployed a centralized management system for all thousands of locations – managed service, corporate program to adopt. Did a Pilot with them.
Everyone gets ‘senior discount’, many voided coffee pound sales, number of items rung up vs delivered (especially at the drive-thru)
Firing ‘Family’
First thing in the morning – part of the process
Training to all to optimize the system
AND got all the benefits of the video – donut case, marketing displays, drink attach rate, district managers saving time…
Display case reviewed for stock, promotional signage, district managers. Corp program to fund franchise adoptionOperations Audit example – snapshot of critical times/locations
Protect their premium brand while dealing with high dollar losses. Returns over $150 were specific problem area – internal or external – both?
Cant tell you how many other retailers have similar results. Value to LP and profit is more investigations, lower thresholds
Specialty retail – key here is that the UI must be easy – these are LP people.
Point 1 - Go beyond loss prevention
Point 2 –
Point 3 -
E-commerce – less than $2 trillion by end of 2018. Bricks & mortar will still dominate the market.
Facial rec, detection, fight and crowd detection, demographic info, etc…
1,200 locations, high volume of cash/payday loans, title pawn, back-office and approvals are playing catch up and can be manipulated. Loans are sizeable by themselves, but typical employee theft is in the hundreds of thousands by the time they are caught.
5-phase process over 12 weeks to prove ROI of March Networks solution
Customer presented with report and ROI analysis using their KPIs
Best-practices, hand-off at conclusion