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Welcome
2012 Mid Market Corporate
     Mid-Market
     Benefits Summit

       John G. L d
       J h G Lyday
      Bunzl Distribution
      January 23, 2012      1
Leadership and Employee
Communications (during an
uncertain and ever-changing
     business climate)

       John G. Lyday
      Bunzl Distribution
      January 23, 2012        2
Harvard Business Review
                  August 2009


Leadership in a (Permanent)
 Crisis
• Wh th economy recovers, thi
  When the                       things won’t
                                           ’t
  return to normal – and a different mode of
  leadership ill be
  l d hi will b requiredi d


                                                3
• When will we get back to
  Normal?


                             4
What We Face Externally
                             The “Perfect Storm”
                                                                    Economic slowdown
          Political
        environment
                                                                         Sales and Profit
                                                                           challenges
 Healthcare reform

                                                                            Maturing workforce
Increasing Regulatory
    requirements
                                                                         Morale erosion


             Obesity
                                                                   Unemployment




             The business environment is increasingly unpredictable, and complex
                                                                                            5
                                                                                            5
Mercer, What’s Working
            June 2011




• 1 in 2 US employees
  looking to leave or checked
  out

                                6
How We ve Responded Internally
               We’ve

        Employee engagement     Cut operating costs
             programs


        Wage freezes
        W    f                         Wellness Programs


Benefit/Compensation                    Chronic Condition
     statements                           management


       Surveys
                                     Plan design changes,
                                         cost sharing
        Communications
                                   Layoffs




                                                            7
                                                            7
Some Good News
• December 2011
  – 200,000 new jobs
  – Unemployment 8.5%
         p y


• Head hunters are swamped
                       p

• Consultants are busy

• Election year economics
                             8
The New Normal
• Uncertainty

• E
  Ever-changing b i
        h   i business climate
                        li t

• Get on board the train or….




                                 9
1.)
     1 ) Take care of yourself

• Get comfortable with the new normal

• Enhance your business acumen

• Become a Change Leader


                                        10
Lewin s
      Lewin’s Change Model
• Unfreeze

• Ch
  Change

• Refreeze




                             11
2.)
 2 ) Help your leaders help you
• Benefits business case

• L d
  Leaders: W ll
           Wellness E
                    Evangelists and
                          li t    d
  Champions

• Data, Data, Data
      ,     ,


                                      12
3.)
  3 ) Keep employees engaged
• Walking off a cliff
        g

• Comp/benefits statements work
     p

• Healthcare “Reform”

• Employee stories, Social Media

• Be candid, share more data

                                   13
Summary
• New Normal

• T k Care of Yourself
  Take C    fY      lf

• Help your leaders help you

• Keep employees engaged

                               14
• Thank You

• Enjoy the conference




                         15

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Leadership and Employee Communications During an Uncertain and Ever-Changing Business Climate - John G. Lyday, Bunzl Distribution

  • 1. Welcome 2012 Mid Market Corporate Mid-Market Benefits Summit John G. L d J h G Lyday Bunzl Distribution January 23, 2012 1
  • 2. Leadership and Employee Communications (during an uncertain and ever-changing business climate) John G. Lyday Bunzl Distribution January 23, 2012 2
  • 3. Harvard Business Review August 2009 Leadership in a (Permanent) Crisis • Wh th economy recovers, thi When the things won’t ’t return to normal – and a different mode of leadership ill be l d hi will b requiredi d 3
  • 4. • When will we get back to Normal? 4
  • 5. What We Face Externally The “Perfect Storm” Economic slowdown Political environment Sales and Profit challenges Healthcare reform Maturing workforce Increasing Regulatory requirements Morale erosion Obesity Unemployment The business environment is increasingly unpredictable, and complex 5 5
  • 6. Mercer, What’s Working June 2011 • 1 in 2 US employees looking to leave or checked out 6
  • 7. How We ve Responded Internally We’ve Employee engagement Cut operating costs programs Wage freezes W f Wellness Programs Benefit/Compensation Chronic Condition statements management Surveys Plan design changes, cost sharing Communications Layoffs 7 7
  • 8. Some Good News • December 2011 – 200,000 new jobs – Unemployment 8.5% p y • Head hunters are swamped p • Consultants are busy • Election year economics 8
  • 9. The New Normal • Uncertainty • E Ever-changing b i h i business climate li t • Get on board the train or…. 9
  • 10. 1.) 1 ) Take care of yourself • Get comfortable with the new normal • Enhance your business acumen • Become a Change Leader 10
  • 11. Lewin s Lewin’s Change Model • Unfreeze • Ch Change • Refreeze 11
  • 12. 2.) 2 ) Help your leaders help you • Benefits business case • L d Leaders: W ll Wellness E Evangelists and li t d Champions • Data, Data, Data , , 12
  • 13. 3.) 3 ) Keep employees engaged • Walking off a cliff g • Comp/benefits statements work p • Healthcare “Reform” • Employee stories, Social Media • Be candid, share more data 13
  • 14. Summary • New Normal • T k Care of Yourself Take C fY lf • Help your leaders help you • Keep employees engaged 14
  • 15. • Thank You • Enjoy the conference 15