Marius FAILLOT DEVARRE

management business communication business communication harcourt hill skills office skills business management thinking relationship balance change leadership office project management trinity college nic decimal customer service success conflict workplace personal development governance security iso 17799 cobit information security culture information security components information security governance framework trinity college cambridge iso lans osi network tcp/ip work employability life productivity challenges organization behavioral family energy opportunity stress colleague anger man customer employee small business information systems security systems compliance management operational management information security management information security information security governance business information risk it audit corporate governance risk management information security behavior cambridge it it professionals internet intranet transport physical media presentation application encapsulation extranet session networking devices and topologies wan project hexadecimal computer binary behaviour positive obstacles improve human resources pessimism learning negativity development overcoming strategies manager people management resource allocation estimating percentages proportion averages math ratios career women business leader complaints handling customer internal customer hr professional life perfectionism personal life stress management negative thinking equilibrium values high-stress level procrastinating time management assertiveness carreer behavior organizational change change cycle goals rethinking thinking growth continuum training business skills time management strategic management selling professional marketing advanced skills human resource management collaboration methods communications model communication strategies porter’s model value chain competitive advantages and product differentiation environmental analysis and needs assessment corporate objectives organisational goals and initiatives shared vision mission statements and vision statements and values vision organisation’s mission aligning it enterprise architecture business and it aligning it and business strategies speculating lightweight framework scrum promote exploring envisioning daily stand-up daily scrum and closing adapting phases agile project management model ability desire awareness transitioning adopt agile agile approach adapt step point of contact customer service representative customer service environment self-assurance interacting observing speaking listening nonverbal cues verbal cues customer interactions call-flow process rac protocol buffers prometheus kontena json mechanism inter process communication ipc http-based rest http api encapsulated microservices code-to-code communication cli tools api layer apache kafka docker devops granularity monolith microservices it security for end-users cryptographic key entropy one-time pad block ciphers hash functions steganography asymmetric-key algorithms cryptography theory of anomie sabsa information security behaviour cism isaca ciso isc cissp certified information systems security professiona policy compliance behaviours security end-user security behaviors behavioral aspects information information technology governance virtual applications virtual machines virtual servers virtualization vm hyper-v vms server virtualization hypervisor virtual machine cloud vmware ict etiquette and the authority to lead two company decision-making processes the etiquette of offering opinions business etiquette the correct etiquette for handling conflicts appropriate behavior the new rules for business chivalry the etiquette of business attire business introductions and handshakes the etiquette of office romances the three c's of good communication rules of work space etiquette project development project quality project plan project management tools it project information technology it project manager project phases it project managers ict project management project management body of knowledge managing it projects leader pmbok the osi model stack types of networks data-link tcp/ip stack types of networks the osi model team planning people empowerment performance high-performance developing coach project manager creativity team roles team members team diversity visionary excellence computer system interconnecting networking ip switching sip wans routing osi reference model network devices voip cisco system osi reference model wireless wireless technologies technical professionals it and business managers o bstacles pos itive be haviour project parameters pest analysis project execution project planning project closing project initiation project charter project controlling personal pers onal dirty diggers weaknesses perfectionists ethic difficult person ; communication decorum finger- pointers aggressive hostile hostility bleaters personality knowledge warden strengths people management knowledge leadership skills business needs business analysis business analyst process concepts people skills office services undamentals principles fundamental fundamentals services service interaction measuring customer satisfaction satisfaction managers corporate knowledge management team leaders supervisors executives prosper knowledge experts change strategies taking control of your time time change strategies virtual team leading managing team leader teambuilding management; teamwork working time efficient energy use advanced skills for administrative professionals anger management at work assertive communication business etiquette and professionalism customer relationship management effective administrative support professional effective business meetings effective business writing basic principles and practices of marketing strategic management is defined as the set of deci achieving balance in professional and personal lif assertive flight take-off airplane flying aviation ppl strategic planning writing international baccalaureate business school hrm