1. Mary E. Hoefer
3534 Emerald St.
Torrance, CA 90503
(310) 561-6817
Summary of Qualifications: Extensive experience in Collections and Customer Service with
knowledge in skip tracing and legal matters and FDCPA practices. Problem solving ability, team
player, able to multi-task. Proven leadership capability and able to complete assignments in a
timely manner.
2008-Present GNM Financial Services, Culver City, CA
Senior Collector/Credit Analyst
• Collecting on past due and delinquent accounts
• Analyzing credit reports
• Skip tracing
• Sending out collection letters to customers
• Handling disputes and discrepancies
2003.2007 Performance Nursery, Redondo Beach, CA
Office Manager
• Overseeing day to day operations, processed construction liens
• Processed preliminary notices
• Customer service to our clients
• Handled some collections, and working with the attorney on lawsuits
2000.2003 Culver City Hyundai, Culver City, CA
Collections Manager
• Overseeing collection department
• Processed small claims paperwork and attending court for small claims cases
• Collected on past due accounts
• Processed paperwork for attorney’s
1997.2000 First National Collection Bureau, Reno, NV
Senior Collector
• Collected on past due accounts
• Processed paperwork for attorney to obtain a judgment
• Credit analysis, skip tracing, customer service, following up on lawsuits and enforcing
judgments if needed
Education: EL Camino College

2. AA Degree, Business