1. Melanie D. Zarco
1909 S. Lark Ellen Ave West Covina, CA 91792 (E) cutiezoe03@Gmail.com (C) 626-315-8080
I am currently seeking a full time position in an environment that offers a greater challenge with availability
in company growth. I am dependable, efficient and have a self-motivated professional desire to support
executives and build a loyal client base. My goal is to become an associate with a company where I can
utilize my office management skills, administrative support and gain further experience while enhancing the
company’s productivity and reputation.
• Strong data entry skills with proven speed and accuracy
• Great written and oral communication skills
• Proficient in managing business correspondence
• Ability to organize personal work priorities
• Knowledge of filing and updating records
• Ability to work independently and as part of a team
• Expert in handling office equipment
• Internet savvy with expertise in Microsoft Office and various company applications
• Excellent customer service orientation
• Ability to research and analyze data effectively
• Exceptional attention to detail and interpersonal skills
Collection Technology Incorporated – Monterey Park, CA
Administrative Wage Garnishment Specialist, November 2011 – Current
• Follow a number of specific procedures in completing several repetitive clerical steps performed in a
prescribed or slightly varied sequence
• Coding and filing documents in an extensive alphabetical file
• Initiate proceedings to collect debt through deductions from the debtor’s pay until debt and all
accumulated interest and other late payment charges are paid in full
• Calculating and posting charges to departmental accounts
• Monitoring collections under the Administrative Wage Garnishment Order to ensure employer
compliance
• Forwarding any request for a hearing by a debtor to the California State Treasury’s office.
Hubka Chiropractic Corporation – Pasadena, CA
Office Manager, September 2010 – September 2011
• Responsible for sterilizing, organizing all patient rooms, maintaining office supplies and the office
machinery
• Gather daily mail, sort, organize and distribute to the appropriate personnel
• Assisted daily with legal claims, collections, memberships, medical records and billing for both the
Chiropractor and Acupuncturist as well as Workers Compensation
• Create and maintain various filing systems in an accurate and organized manner
• Answered a high volume of calls, message taking and appointment setting for patients and doctors
• Locate and attach appropriate files to incoming correspondence requiring replies
• Arranged conferences, meetings, or travel reservations for management
Stratus Building Solutions – Upland, CA

2. Office Manager and Sales Associate, October 2009- September 2010
• General office management duties; opening/closing office, maintaining office supplies, organizing all
conference rooms and main office
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, pay
records, invoices, balance sheets, or other documents
• Identify potential clients, using advertising campaigns, mailing lists, or personal contacts
• Developed financial plans based on analysis of clients' financial status, and discuss financial options
with clients
• Prepared closing documents that are needed to implement plans selected by clients with receiving
payment and record receipts for individual and company records
• Dispersed badges, passes, and identification cards, and perform other security-related duties
• Assisted the District Manager with administrative projects such as; scheduling daily task to each
department and creating forms and records
• Completed all monthly billing in a timely manner to avoid loss of revenue
Air Cleaning Systems – Pomona, CA
Receptionist, Human Resources and Safety Manager, November 2007- October 2009
• Maintained general receptionist duties; operate office equipment such as fax machines, copiers, phone
systems, and use computers for spreadsheet, word processing, database management, and other
applications
• Provided assistance with various City and County Sales bids for vehicle exhaust systems contracts
• Assisted Accounting with Accounts Payable/Receivable invoices, data entry and filing accordingly
• Process, verify, and maintain personnel related documentation, including staffing, recruitment,
training, grievances, performance evaluations, classifications, and employee leaves of absence
• Mediate between benefits providers and employees, such as by assisting in handling employees'
benefits-related questions or taking suggestions
• Conducted employment/exit interviews and new hire orientations
• Maintain and apply knowledge of current policies, regulations, industrial processes and updating the
MSDS manual as needed
• Conduct or direct testing with each employee for compliance with health and safety regulations and
distributed passing certificates
University of Phoenix – Ontario, CA
• Bachelors of Business Administration- 2014
Val Verde High School – Perris, CA
• High School Diploma- 2004
References upon Request