28. @lissijean
If you are uncertain
about the customer
problem…
Use Market Research
&/or Data to inform
your direction and
then talk to your
customers.
@lissijean
29. @lissijean
If you are uncertain
about how to solve the
problem…
Experiment to
validate that you
understand and can
solve the problem.
@lissijean
30. @lissijean
If you are uncertain
about what the best
solution is…
Test a few options
and then decide.
@lissijean
31. @lissijean
If you are uncertain
about adoption in the
market…
Build the first
version and get it
out to customers.
@lissijean
34. @lissijean
“The price is too high,
we should lower it.”
“The photos are not enticing.”
“We need to rebrand the sign
up funnel to the new design.”
“We should be offering
sign up gifts.”
“They cannot try it for free!”
37. @lissijean
Learned:
The top reasons people are leaving.
0%
10%
20%
30%
40%
Reason
Can't Find Menu What's in the box? The price is too high I want more plan options I am vegan
47. @lissijean
STRATEGY
“Strategy is a deployable decision making framework, enabling
action to achieve desired outcomes, constrained by current
capabilities, coherently aligned to the existing context”
- Stephen Bungay
@lissijean
58. @lissijean
PERSONALIZATION
We want to make discovering and ordering an
appealing DVD easier and faster for users through
personalization. We know that we retain users at a
higher rate the faster they order their next DVD and
enjoy it. At the moment, we have no way of
knowing what content users have enjoyed or not,
so we cannot recommend the right movies to them.
59. @lissijean
PERSONALIZATION
We want to make discovering and ordering an
appealing DVD easier and faster for users through
personalization. We know that we retain users at a
higher rate the faster they order their next DVD and
enjoy it. At the moment, we have no way of
knowing what content users have enjoyed or not,
so we cannot recommend the right movies to them.
60. @lissijean
PERSONALIZATION
We want to make discovering and ordering an
appealing DVD easier and faster for users through
personalization. We know that we retain users at a
higher rate the faster they order their next DVD
and enjoy it. At the moment, we have no way of
knowing what content users have enjoyed or not,
so we cannot recommend the right movies to them.
61. @lissijean
PERSONALIZATION
We want to make discovering and ordering an
appealing DVD easier and faster for users through
personalization. We know that we retain users at a
higher rate the faster they order their next DVD and
enjoy it. At the moment, we have no way of
knowing what content users have enjoyed or not,
so we cannot recommend the right things to them.