What we can learn about Product Design from the best restaurants in the world.

1. THREE
STAR
PRODUCT
EXPERIENCESMelissa Perri @lissijean #UXLondon

2. @lissijean

3. @lissijean

4. How do
we go
from good
to great?
@lissijean

5. @lissijean

6. @lissijean

7. @lissijean
Food

8. @lissijean
Atmosphere

9. @lissijean
Service

10. @lissijean

11. @lissijean
The best restaurants, like products,
rely on rich user experience and
service to enhance their core product.

12. @lissijean
LESSON ONE
If you’re
core
product
isn’t great,
nothing else
matters.
photo: Francesco Guillamet
El Bulli

13. @lissijean

14. The best chefs no longer follow recipes.
Kevin Sickles, Chef Aquavit @lissijean

15. El Bulli
@lissijean

16. “To create is
not to copy.”
Jacques Maximim
photo credit: moondogs.fr
@lissijean

17. @lissijean

18. Make your product your own.
El Bulli @lissijean

19. Leave time for research
and experimentation.
El Bulli Test Kitchen @lissijean

20. @lissijean
Test before committing.
Acquavit @lissijean

21. @lissijean
G I V E V I S I O N
@lissijean

22. @lissijean
G I V E V I S I O N
@lissijean

23. @lissijean@lissijean

24. Listen,
reflect,
plan,
iterate.
Eleven Madison Park @lissijean

26. “It's about
matching the
food with a
level of service
that is
unparalleled.”
Michel Muser, GM of Grace
Grace @lissijean

27. @lissijean
Atmosphere + ServiceUser Experience + Service

28. @lissijean@lissijean

29. Frantzen Dining Room
@lissijean

30. Break
down
barriers.
Frantzen @lissijean

31. @lissijean

32. @lissijean

33. Delight by
anticipating
needs.
Jennifer Perri, AGM Blue Grotto
@lissijean

34. Good service is the
technical delivery
of a product.
“Enlightened
Hospitality” is how
the delivery of that
product makes your
customer feel.
Danny Meyer, Restauranteur

35. @lissijean

36. @lissijean

37. Don’t make the customer think.
Alinea @lissijean

38. @lissijean

39. @lissijean

40. @lissijean

41. El Bulli
It
takes
the
whole
team.
@lissijean

42. The French Laundry @lissijean

43. @lissijean

44. @lissijean

45. “There's no way that I can
touch everything at every
moment. I think it's just
smart to realize the talent
that we have and
empower them to make
decisions, to be creative.”
Grant Achatz
Chef Alinea, NEXT, The Aviary @lissijean

46. @lissijean

47. “There's no way that I can
touch everything at every
moment. I think it's just
smart to realize the talent
that we have and
empower them to make
decisions, to be creative.”
Grant Achatz
Chef Alinea, NEXT, The Aviary @lissijean

48. Make it your own.
@lissijean

49. Create.
Test.
Iterate.
Understand.
Anticipate.
Work Together.
Grace getting Three Stars @lissijean

50. Melissa Perri
melissa@produxlabs.com
produxlabs.com
melissaperri.com
@lissijean
Melissa Perri
melissa@produxlabs.com
produxlabs.com
melissaperri.com
@lissijean
Product Management School
produxschool.com
Book
TheBuildTrap.com