Personal Information
Entreprise/Lieu de travail
Helsinki Area, Finland Finland
Profession
Trainer, Service Designer and Storyteller for better customer experiences
Secteur d’activité
Advertising / Marketing / PR
Site Web
fi.linkedin.com/in/mervirauhala
À propos
I'm a consultant specialized in service design and storytelling with healthy enthusiasm for all things social and digital. I believe great customer experiences require great communications and that customer-centricity should be taken to a deeper level, right to the core of organizational culture.
I have a broad skill set from training and organizational development to service design. As an experienced trainer and public speaker I have great presentation and facilitation skills.
I am passionate about learning and business storytelling. I have co-authored a book "Storytelling työkaluna - vaikuta tarinoilla bisneksessä."
Mots-clés
storytelling
tarinankerronta
service design
viestintä
ux
markkinointi
design thinking
customer experience
immersive experiences
storytelling; tarinankerronta; yrityskulttuuri; jo
storytelling; empathy; narrative; transmedia; futu
brändi
yrityskulttuuri
palvelumuotoilu
asiakaskokemus
yrittäjyys
customer experience map
customer journey
stakeholdermap
content marketing
movies
Tout plus
Présentations
(10)J’aime
(7)Markkinoinnin vuosikello
Prepsikka Oy
•
il y a 9 ans
Design Thinking - Bootcamp
Jan Schmiedgen
•
il y a 10 ans
Future Visioning
Valentijn Destoop
•
il y a 7 ans
User Research
Vladimir Melnikov
•
il y a 9 ans
designing branded enterprise experiences
Erik Roscam Abbing
•
il y a 10 ans
15 vinkkiä bisnesbloggaamiseen
Katleena Kortesuo
•
il y a 10 ans
IACE-T Presentation
ext504
•
il y a 15 ans
Personal Information
Entreprise/Lieu de travail
Helsinki Area, Finland Finland
Profession
Trainer, Service Designer and Storyteller for better customer experiences
Secteur d’activité
Advertising / Marketing / PR
Site Web
fi.linkedin.com/in/mervirauhala
À propos
I'm a consultant specialized in service design and storytelling with healthy enthusiasm for all things social and digital. I believe great customer experiences require great communications and that customer-centricity should be taken to a deeper level, right to the core of organizational culture.
I have a broad skill set from training and organizational development to service design. As an experienced trainer and public speaker I have great presentation and facilitation skills.
I am passionate about learning and business storytelling. I have co-authored a book "Storytelling työkaluna - vaikuta tarinoilla bisneksessä."
Mots-clés
storytelling
tarinankerronta
service design
viestintä
ux
markkinointi
design thinking
customer experience
immersive experiences
storytelling; tarinankerronta; yrityskulttuuri; jo
storytelling; empathy; narrative; transmedia; futu
brändi
yrityskulttuuri
palvelumuotoilu
asiakaskokemus
yrittäjyys
customer experience map
customer journey
stakeholdermap
content marketing
movies
Tout plus