1. Resume of Micaela Musante; Page 1 of 3
Micaela Musante
•115 Camellia Ave. Redwood City, Ca. •650.315.1008• mgmusante@aol.com•
http://micaelamusante.wix.com/micaela-musante. • linkedin.com/in/micaelamusante/
» Summary
Senior Marketing Project Manager brilliant at nurturing strategic and collaborative
relationships at all levels in B2B and B2C, creating and executing marketing initiatives and
delivering superior client account management. Experience with SaaS and start-ups. 14
years of success in Social Media Marketing, traditional marketing, CEM, training and
development, team leadership and end-to-end Project Management. Exceptional verbal and
written communication skills, focused under pressure, Agile experience, and driven to meet
deadlines.
“Micaela is an excellent social media strategist, client and community manager who delivers outstanding
customer service for both internal and external clients. She has the broad-range vision to help define a
winning marketing plan, and the managerial skills to inspire a team to carry out its implementation.”
Mark Williams
Creative Director, Social Strategy and Content Programming
"Agile leader" "team player," "motivational force", "strategic thinker" - Micaela Musante brings this jargon
to life wrapped in calm concerted professionalism.
Sonia Alexander Hill
Senior Manager, Social Media Services
Skills Summary
End-to-end Project Management
Marketing, Corporate and Customer
Communications
Customer Success/Retention
Team Leadership and Mentoring
Marketing Strategy
Social Media Marketing, Engagement
Strategy
Training development
Platforms
CRM – SalesForce, ZenDesk, community help desks
Social Media Management – Sprinklr, Radian6, ServiceCloud, HooteSuite, Jive, Buffer,
WordPress and custom platforms
Project Management – Quickbase, Harvest, Trello, Basecamp
MS Office Suite
Email marketing – Constant Contact, iContact
Experience
LiveWorld, San Jose, CA
Social Media Management & Strategy for Fortune 500 Companies (SaaS)
Senior Client Engagement and Project Manager 2012-2014
Develop social engagement strategies and client relationships for Fortune 100 clients
including Walmart, American Express, Pfizer, United Airlines, Intel, Bank of America,
among others.
o 95% renewal rate
2. Resume of Micaela Musante; Page 2 of 3
o Overall management of and accountability for 26 concurrent client projects
ranging from $100K to $1.5M in scope
Maximize opportunities for client growth and upselling by engaging with clients and
delivering outstanding service
o Established audit program to ensure SOW compliance
o Delivered 70% average upsell rate
Social Media Strategy
o Design social marketing strategies based on analytics including sentiment,
trends, engagement
o Create editorial calendars mixing promotional, social, incentive, informational
and humor content to maximize engagement
o Source/author engagement content
Team Leadership – Directed Account Management Team and 150 indirect reports
o Created team structure and accountability measures
o Developed measurable goals and objectives; increasing job satisfaction and
career growth for team members; hired new managers
o Voted “Best Senior Manager Ever” by team
Project Management initiatives
o Developed client cross-training program
o Created liaison position between creative and engineering groups which
maximized product development goals
o Implemented crisis protocols to protect brand/client reputation
o Introduced new process for 24/7/365 client coverage; increasing client
satisfaction
Sgrouples, Sunnyvale, CA ~A Private Social Networking Platform
Internet Privacy (SaaS)
Director, Marketing 2012
Marketing Consultant, 2013
Build and direct marketing team of 14; create blog, newsletters, vertical market use
cases, marketing initiatives, surveys, campaigns, identify key market differentiators,
delegate team initiatives
Oversee all client accounts; enterprise and 1:1, create client support procedures
Grew customer base from 0 to 20K in 8 months without paid advertising
Develop lead generation initiatives- direct mail, referrals, partnerships, influencers
Develop training programs for users; oversee user implementation
Create & execute social media marketing and engagement strategies; increasing
user adoption rate 10-30% monthly
Leigh & Associates, Redwood City, CA
Marketing Collateral Development; Wireless Enterprise Industry
Director, Project Management, Marketing Communications – Telecommute, 2009 –
2012
Create, execute Agile project work plans to meet changing needs and requirements;
identify resources, assign responsibilities and monitor accountability
Analyze and report detailed project status to internal and external stakeholders
Facilitate optimal collaborative efforts across departments and vendors including
Engineering, Product Development, Marketing, C-level execs and creative agencies
Manage day-to-day project operational aspects and scope; manage timeline
Review and approve deliverables before delivering to client 100% on time
3. Resume of Micaela Musante; Page 3 of 3
YanniWake Entertainment, West Palm Beach, FL
Director, Customer Relations and Social Media 2000 – 2012
Lead, educate and mentor client engagement team; increased fan base from 250K to
1M
Leverage existing online partnerships to strengthen alliances; increased program
participation by over 85%
Cultivate new strategic partnerships by identifying and engaging in related social
networks
Author social media content, website content, press releases, news articles
Design missions to support grassroots advertising campaigns resulting in 100%
increase in word of mouth advertising
Analyze metrics to determine success of initiatives; create project plans for areas
needing improvement
Leverage customer feedback opportunities; analyze and use feedback data to
improve customer satisfaction and retention rates
Personnel/Team Management – Hire, mentor and direct 18 international support
teams; direct internal support team
Mystic Ranch, Los Altos, CA & White City, OR
Venture Capital Investments
Company Administrator/Project Manager, 1996 – 2008
Manage communications between investors, contractors and vendors to support
strategic market positioning and funding
Facilitate resource allocation and collaboration between internal and external teams
to meet project deadlines, consistently under budget
Website Administrator: user experience, create and update website content
Oversee budget, asset management, create inventory controls and prepare pre-tax
reports; proactive in keeping start-up business environment documented for audits
Lockheed Martin, Sunnyvale, CA
Aerospace
Business Systems Manager, 1991 – 1994
New Business Analyst, 1989 – 1994
Auditor, 1987 – 1989
» Education
California State University – Hayward, Hayward, CA
B.S., Marketing Management
Independent Coursework
Project Management Fundamentals – Lower Columbia College
Project Management Applications – Lower Columbia College
Monetizing Social Media – Webinar Series
Optimizing SEO – Webinar Series
Digital Marketing Success – Webinar Series