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WWCMD - What Would the Community Manager Do?

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Micki Krimmel
Micki Krimmel

The document is a slideshow presentation about the role and responsibilities of a community manager. It discusses how a community manager acts as an advocate for customers by listening to feedback and addressing issues, promotes the brand through events and maintaining the company vision, and helps increase sales and reduce support costs by building a happy user base. The presentation provides examples of community management best practices and pitfalls to avoid.

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What Would the Community Manager Do? Do It With Drupal Dec 10, 2009 Micki Krimmel NeighborGoods.net @mickipedia #WWCMD Friday, December 11, 2009
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Daniel H Pink. A Whole New Mind. New York: Penguin, 2005. 49. Friday, December 11, 2009
“We are moving from an economy and a society built on the logical linear computer like capabilities of the “Information Age” to an economy and a society built on the inventive, empathetic, big picture capabilities of what’s rising in its place, the Conceptual Age” - Daniel Pink Daniel H Pink. A Whole New Mind. New York: Penguin, 2005. 49. Friday, December 11, 2009
Photo courtesy of World Bank Photo Collections http://www.flickr.com/photos/10816734@N03/2766433018/ Friday, December 11, 2009
Photo by James Jyu http://www.flickr.com/photos/32593095@N00/13042995/ Friday, December 11, 2009
Photo by Nathan Gibbs http://www.flickr.com/photos/57954193@N00/301565217/ Friday, December 11, 2009
Photo by Nathan Gibbs http://www.flickr.com/photos/57954193@N00/301564796/ Friday, December 11, 2009
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What Would the Community Manager Do? Do It With Drupal Dec 10, 2009 Micki Krimmel NeighborGoods.net @mickipedia #WWCMD Friday, December 11, 2009

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WWCMD - What Would the Community Manager Do?