2. NU Solution
Project Holly Business Case
Confidential 9/29/20142
Min J. Jung, Debra McCormack, Bianca Mcarver
Table of Contents
Executive Summary…………………………….……… 3
Project Goals………………………………………….... 4
Desired Areas of Impact……………………………… 4-5
Comparison of the Alternative………….……………… 5
❖ Total Cost of Ownership……………….…….. 6-7
❖ Total Benefit of Ownership……………………. 7
Analyze Alternatives ………………………………….. 8
Feasibility and Risks……………………………….…. 8-9
Recommendation……………………………………... 9
Resources …………………………………………….. 10
3. NU Solution
Project Holly Business Case
Confidential 9/29/20143
Executive Summary
Husky Air is a fixed based operator (FBO) that accommodates a variety of aviation services in
Atlanta, Georgia. Husky air provides:
❖ Business jet, propjet, helicopter, and propeller aircraft charter
❖ Refueling
❖ Airframe, engine, propeller, and avionics maintenance
❖ Flight Instruction
❖ Pilot Supplies
Husky air also coordinates a non-profit aviation service known as Pilot Angels. By working with
hospitals, healthcare organizations and organ banks, and pilot volunteers, they are able to provide
a transport service for patients and travel companions, medical personnel, donor organs, and
supplies to where ever they need to go.
Currently, the system that Pilot Angel’s use to coordinate pilots and their customer’s information
is a paper filing system done manually. Pilot Angels does not currently have the necessary
equipment or technology to efficiently provide this service. The process to complete a successful
delivery is very time consuming for the pilots and is proven to be ineffective. When a customer
requests their services, a staff member of Pilot Angels has to manually locate a pilot volunteer
who matches the customer’s request based on destination, availability, weight restrictions due to
the aircraft, dates and times. This creates a time consuming process and inhibits Pilot Angels to
be a reliable transport service.
Project Holly will evaluate and offer alternatives for the existing system. The main goal is to
replace the current system with the best alternative so that Pilot Angels will be able to efficiently
track pilot information, aircrafts, customer information, and their requests so that they will be
able to provide a service that surpasses all of their competitors.
4. NU Solution
Project Holly Business Case
Confidential 9/29/20144
Project Goals
The goal of Project Holly is to devise an organized computer information system that adequately
keeps track of pilot, plane, organ, and patient transfer information in a structured format. We
plan to achieve this goal by creating software that will transfer their paper system into an
electronic system and setup a website for patients to set appointments, explain patient’s medical
conditions, and to inform the company about what medical attention is needed for their patients.
The website along with creating software for Pilot Angels will create a more efficient flight route
which will save the company time and money.
Based on our total cost and benefits of ownership analysis, developing a customized system
designed to plan and track flights more efficiently is recommended. This will create a valuable
resource for the organization that will enable them to attain their goals.
Desired Areas of Impact
The table below states goals and time frame it will take until completion. It also summarizes the
measurable organizational value.
Area of Impact Value of IT Project Metric Time Frame
Strategic Become the leading
aviation medical
volunteer service
Increase market
share by 35%
14 months
Customer Transaction processes
are more efficient and
effective
Develop website
that increases
patient and pilot
activity by 40%
8 months
Financial Become cost effective
by reducing
scheduling time
Increase scheduling
efficiency by 80%
8 months
Operational Implement electronic
software system
Increase clientele
and volunteers by
17 months
5. NU Solution
Project Holly Business Case
Confidential 9/29/20145
Recognize pilots for
their contribution
35%
Increase accuracy of
program by 90%
17 months
Social Safety
Health
Education
Decrease incident/
accidents by 20%
Increase health
safety by 70%
Increase amount of
pilots with over
2000 educational
hours by 70%
8-14 months
12 months
36 months
With the current system in place, Pilot Angels caters to approximately 150 patients annually.
Pilot Angels would like to be the number one charitable aviation transport services in their
region. Through their new customized system, they will be able to reduce scheduling conflicts by
80%, provide more qualified volunteer pilots by implementing an aviation software that will
reduce inaccuracies, and improve access to the organization through developing a website which
will allow Pilot Angels to increase their clientele by 35%.
Comparison of Alternatives:
Based on research done by NU Solutions team expertise we have three possible solutions:
1. In order to solve Husky air’s efficiency issues, the first solution is to purchase Ascend
software. Ascend software will aid in invoicing, crew scheduling, technical support,
passenger data, aircraft data, mobile applications, and will host the program so it will be
easily accessible.
2. Secondly NU Solutions can implement Ascend software 2014 using non-hosted software
system. Since Ascend will not host the second alternative, it is necessary to find a less
expensive option for hosting the software
3. Lastly Nu solutions can build a customized system that provides optimal operation and
strategic solutions for Pilot Angels.
This Table depicts total cost of ownership
6. NU Solution
Project Holly Business Case
Confidential 9/29/20146
Total Cost of
Ownership
Resource Description Alt 1 Alt2 Alt 3
Training
$20 per hr 3 days of onsite training 480 480 480
Software Atl1: Hosted service
Atl2: Non hosted service
Atl3: Building software using a cloud
service completion in 8 months
(6,000 per month)
26,980 17,056 48,396
Implementation Implementation cost to moving paper
records into the system
1000 1000 1000
Hardware 2 computer’s, router, and combo
printer scanner fax
2427.95 2427.95 2427.95
Website 60 hours $30 per hour 1800 1800 1800
Software Maintenance Cost is estimated per year 2000 3500 5000
Website Maintenance Cost is estimated per year 350 350 350
Marketing Marketing through Facebook,
Twitter, Instagram, local hospitals
1500 1500 1500
Total 36,537.95 28,113.95 60,953.95
This table depicts total cost over 5 years
Year 1 Year 2 Year 3 Year 4 Year 5 Total Cost over 5
years
Alternate 1 36,537.95 57,810 84,790 111,770 138,750 429,657.95
Alternate 2 28,113.95 39,462 56,518 73,574 90,630 288,297.95
7. NU Solution
Project Holly Business Case
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Alternate 3 59,953,95 54,746 59,746 54,746 54,746 283,937.95
Total benefits of Ownership (TBO):
Using Electronic Data Interchange
By incorporating ascend software, Husky Air enables to manage its reports, documents, images,
and business processes to optimize workflow automation with smooth transition. By providing
this ownership of software, it will lower operational costs by providing improved accuracy and
efficiency of the data, increase visibility and controls by providing easy to use and respected
software, and improve daily tasks from decision-making therefore increasing high-value work.
Other benefit of ownership is using electronic data interchange (EDI) application.
Benefits of using EDI:
1. Cost savings → Using EDL lowers transaction costs
because the expenses associated with printing,
reproduction, storage, filing, and document
retrieval are reduced or eliminated into
electronics.
→ Saves time by eliminating illegible faxes
and lost data entries.
2. Accuracy → EDI speeds up business cycles by
reduction in transaction through electronic
data.
→ Eliminates illegible handwriting and re-
keying errors.
→ Improves business transitions and
relationships because EDI can reduce the
order-to-cash cycle time.
3. Efficiency → EDI can quickly process business
documents, which leads to less re-working of
orders and fewer cancelled orders.
→ Using EDI can shorten the order
processing and deliver inventory levels.
Analyze Alternatives
❖ The first alternative for Husky air is to purchase Ascend software that has already been
created. This pre-packaged system includes technical support with a yearly subscription
8. NU Solution
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as well as a mobile application. The mobile application would provide pilots the ability to
check schedules and input information while out of the office which would help the
company gather pertinent information in real time. Ascend will host the software for no
additional cost, therefore; provide additional server space as the company grows.
❖ The second alternative provides a less expensive option for Husky Air, because the
company does not have to pay to build the software. The option of buying the Ascend
software not hosted gives the company the ability to find a cloud system that will host the
software, which is a 45% savings over alternative 1. This would be the best option if the
company wants to purchase software. As listed above in the total cost of ownership over
5 years, subscription to the software is yearly and as the company grows the cost will
increase as well. However, the price listed on the total cost of ownership table over 5
years includes pilot growth.
❖ The third alternative is to build Husky Air a software system that will keep track of
scheduling, patient, plane, and pilot information. This option gives Husky Air the ability
to truly customize the software to everything that they want and need. NU Solutions will
build a software system for Husky Air; therefore, they will not have to pay a yearly
subscription or be concerned about incurring additional costs as more pilots volunteer.
Unfortunately this is the most expensive alternative initially, however; based on the table
that provides the total cost of ownership over 5 years, maintaining the software will be
the only incurring costs the company will endure as the business grows.
Define Feasibility and Risk:
Focusing on the risk and knowing what to expect of any alternatives are worth noting because it
can impact the success of the project. The table below depicts the risks and feasibility of Project
Holly.
Feasibility Pilot Angels is a not for profit organization, therefore funding for the project may
be difficult. However implementing software that will help reduce pilot logging,
patient information, and more accurate scheduling will cut down operation time
by 60%. The initial funds provided by pilot angels is $55,000 only $5,953.95
short. Therefore it is essential for Pilot Angels to get sponsorship from local
hospitals, the salvation army, and other fellow airline companies to help fund the
rest of the project. Completing and fully implementing the software will be a
35% return of investment over the current system they are using.
Maintaining planes focuses on technical infrastructure needed to support the IT
solution. Technical IT will need to set up an automated system schedule to update
the database with the amount of time it takes to block out the flight schedule and
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inform how many days needed to delay the flight if double booking took place.
When Pilot Angels implement an effective technical feasibility by creating an
effective technology and systems, the customers are able to schedule a flight and
the system will automatically update the database and schedule an appropriate
time in the date given by the customer and Pilot Angels will not having to worry
about double booking.
Risk An example would be an airplane flying without correct fuel calculation. Flight
planning is one of the crucial aspects of safety. It is critical because not
calculating the correct fuel consumption for a flight may be detrimental. Pilot
Angels organization must therefore develop a flight planning system from the
given software, such as using flight software, that can calculate any destination
based on the weight of an aircraft that would include it’s zero fuel weight,
alternate holding, alternate fuel, and alternate reserve.
Recommendation:
Based on our analysis of the total cost and benefits of ownership, NU Solutions
recommends alternate 3. Building your own system is costly initially, however over time it is
more cost effective. At first glance, alternate 2 is the most cost effective initially, yet subscribing
to the ascend software yearly makes alternate 2 the most costly solution. It is also more
expensive over time because the cost provided in year one is based off of only 10 users. As the
company grows and has more volunteer pilots the cost increases. Therefore, choosing Alternate 3
gives customization features that a pre-made software product cannot offer and saves the
company money over time.
Resources
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10. NU Solution
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Confidential 9/29/201410
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