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welcome to
       …
the art of
capturing ideas:

internal crowdsourcing
      in libraries
introductions:
      carol: chair
 ben: token male
   who are you?
crowdsourcing
     example
threadless.com
what is
       crowdsourcing?
Trend of leveraging the intelligence of the
crowd.
                                  not new
                    doesn’t have to be
                           tech-based
what is
crowdsourcing?

  See our booklist for more!
what is
 crowdsourcing?
you might already be doing it!
how do you currently leverage
 the wisdom of your “crowd?”
How is wcpl using
                                   the
 crowdsourcing
apturing ideas that might’ve been lost
        opportunity for staff feedback
 concept?        manageme
                  staff nt
of puzzles & elephants
crowdsourcing
    wcplideas
where it all began…
crowdsourcing
    examples
my starbucks idea
crowdsourcing
       wcplideas
Project development - June 2010 to September
                                        2010

      One year anniversary on September 25!
crowdsourcing
    wcplideas
 Select technology and customize design
Define process to act on recommendation.

    Market tool to management and staff.
                           Manage tool.
crowdsourcing
    wcplideas
crowdsourcing
    wcplideas
                        In
                     Progres
                         s
   Hot
              In
                               COMPLET
 20 Votes                         E
            Review
 30 days
                     CLOSED
crowdsourcing
    wcplideas

       voting activity
crowdsourcing
    wcplideas
       191 out of 250 staff
                 members
               about 76%
crowdsourcing
    wcplideas
crowdsourcing
    wcplideas
crowdsourcing
    wcplideas
      ideascale
crowdsourcing
     in action
idea voting statistics
   187 Ideas, 615 Comments, 3670
   Votes
crowdsourcing
     in action
         Complete
Closed    21
 100     In Progress   10
         In Review     31
         Recent        25
crowdsourcing
     in action
crowdsourcing
w to measure success
                           traffic
      percentage of participants
     survey results/perception of
                    effectiveness
crowdsourcing
our experience
        live and learn
if we had it to do over…
crowdsourcing
our experience
   clear guidelines
         What’s appropriate/language
crowdsourcing
our experience
 control vs openness
 engaging managers
crowdsourcing
our experience
    communication
   of idea progress
crowdsourcing
our experience
   going forward…
      what’s next?
crowdsourcing
our experience
   direct response
      of managers
crowdsourcing
our experience
       rebranding:
 new push for users
crowdsourcing
     and you
  things to consider
        regular newsletter
 celebrate your successes
crowdsourcing
     and you
  things to consider
        staff buy-in
crowdsourcing
     and you
  things to consider
   limits of software
crowdsourcing
     and you
  things to consider
  anonymity issues
crowdsourcing
     and you
  things to consider
energetic committee
crowdsourcing
       and you
     things to consider
ups and downs: normal
crowdsourcing
     and you
  things to consider
   go with the flow!
crowdsourcing
Questions & Answers

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Wake County Crowdsourcing Presentation

Notes de l'éditeur

  1. Carol does into and selfBen into. Self and checks in with audience
  2. Ben
  3. Carol – Example of OED. Early example. Open call made to community for contributions by volunteers to index all the works in the English language and example quotations for each and everyone of their usages. 70 yr project, 6 million submissions.Surgeon of Crowthorne by WinchesterBulletin board in the break room. Staff suggestion box.
  4. Carol
  5. Carol
  6. Carol
  7. Ben
  8. Carol
  9. Ben
  10. Carol
  11. Carol
  12. Ben
  13. Ben
  14. Ben with Todd
  15. Carol
  16. Carol
  17. Carol
  18. Ben
  19. Ben
  20. Carol
  21. Ben
  22. Carol
  23. Carol
  24. Ben
  25. Carol
  26. BenUnrealisticexpectationsNot a wish listRealistic timelineDirect response from managers
  27. Carol
  28. Ben
  29. Ben
  30. CarolHaveaudience share ways to celebrate idea successes.
  31. CarolCommunication of what is happening with ideas helps to gain staff buy inSeeing results – seeing managers respond to their ideas/engaged with toolSquirrely, not all staff ideas are viable or fit into the direction of administration.
  32. BenRelies on staff initiative – cannot highlight comments from managers as opposed to general staff comments
  33. Ben
  34. Carol
  35. Carol
  36. Ben
  37. Carol and Ben