Presentation from NRF 2022: Retail’s Big Show Rob Grimes, IFBTA

1. Rob Grimes
CEO
International Food and Beverage
Technology Association
State of the food tech industry

2. • Introductions
• Issues, Challenges, Impact & Change
• Technology Enablement
• Delivering Tech Success
• Q&A
Menu

3. • Non-Profit Industry Trade Association
• Food and Beverage Technology
• Promotion, Networking, and Education
• Membership
• Open to All - Operators & Suppliers
• “Equal Seat at the Table”
• Global Reach
• Regional & Local Chapters
• Industry Events
• CFTP Certification Program
• Certified Foodservice Technology Professional
• Industry Partnerships & Support
The IFBTA

4. Issues, Challenges,
Impact & Change

5. Issues
Labor Regulations
Generating
Revenue
Expense
Reduction
Change to
Business Models
Technology
Acceleration

6. Impact
Challenges
• Labor
• Traditional Concepts
Dine-in
Events
Catering
• Service
• Connectivity
• Integration
• Security
Change
• Data Availability
• Guest Connections
• New Concepts
• Virtual Operations
Ghost Kitchens
Dark Kitchens
Cloud Kitchens
• Eco-System Alliances
Retail
Lodging
Travel
Healthcare

7. Technology
Enablement

8. Key Focus Areas
Engagement Convenience
Digital Safety

9. Operations
Menu Staff Ordering
Drive-Thru Delivery

10. The Guest
Sustainability
Food Safety
Contactless
Self-Service
BYOD
Virtual Reality
Pickup & Delivery

11. Infrastructure
Data
Security
Geo Fencing 5G
IoT Blockchain Artificial
Intelligence

12. Delivering Tech
Success
Applying Bottom Line Thinking

13. • Foodservice Operators Have More Access to Guest Data
Then Ever Before – Take Advantage of It!
• Be Prepared for Accelerated Guest Expectations
• Leverage Technologies from Related Industries such as
Retail, Travel and Healthcare to find Innovation
Actionable Takeaways From This Session: