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WAYSWe love our clients.
40 A peek into the culture and work at Netfor.
We’re thrilled to give you a peek into our culture
and work at Netfor by sharing our 40 Ways We Love our Clients
guide. These statements ring true on our service desk, in our
culture, in our conversations, through our knowledge base and
in our hearts.
We invite you to experience the Netfor ways with us through
our service desk, our security service, our field services or any
other work we can do for you to support your customer
experience and team.
Raquel Richardson, President
We love our
customers by not
only answering
their questions
but anticipating
what’s next, too!
We love our
customers by
valuing every
conversation we
have with them.
We love our
customers by
empowering them
with data about
their business.
We love our
customers by
asking if there
is anything
else we can do
for them
before wishing
them a good
day and saying
goodbye.
We love our
customers by
providing 24-hour
support, for any
and every issue.
We love our
customers by
getting personal.
We love our
customers by
making sure all
the Jabroni’s*
are good and
ready.
* Jarboni’s are the loving name given to new
Netlander employees.
We love our customers by
sharing our best practices and
helping them put them in
place at their company.
We love our clients by
participating in a
continuous improvement
process to regularly grow
our knowledge base, so
the next time a problem
is presented, it can be
resolved more quickly.
We love our
customers by
taking care of our
employees.
We love our
customers by
sending our
employees to their
locations.
We love our customers by
helping each other succeed.
We love our
customers by
interacting with
them outside of
work.
We love our
customers by
quickly and
accurately resolving
their problems.
We love our
customers by
helping them get
the full value of
our services.
We love our
customers by
reducing tech talk
into things they
can understand.
We love our
customers by
providing surveys
and listening to
their feedback.
We love our
customers by
keeping them
updated on
new and
exciting things
going on in our
industry.
We love our
customers by
empathizing.
We love our
customers by
engaging them in
social media.
We love our customers
because we thrive on
puzzles and problem
solving.
We love our
customers by
providing as much
information as
possible when
escalating problems.
We love our
customers by
having open
and engaging
conversations
.
We love our
customers by
being positive.
We love our customers
by ending the call with
“Have an awesome
day!”
We love our
customers by
owning up to our
mistakes.
We love our
customers by making
a connection with
them.
We love our
customers by
being patient and
listening to them.
We love our
customers by doing
more than what’s
expected.
We love our
customers by
continually
updating our
knowledge base.
We love our
customers by
making an effort
to understand.
We love our
customers by
building strong
relationships.
We love our
customers
because they are
the backbone of
our business.
We love our customers
by offering multiple
avenues to reach us.
We love our
customers by paying
for employee
certifications so that
we can better serve
client needs.
We love our
customers by not
assuming.
We love our
customers by
assigning
champions to their
accounts.
We love our
customers by letting
them have a sip of
our ITIL Kool Aid.
We love our
customers by
providing the best
customer service
possible!
+
The NETFOR Portfolio
NOC/Tier One Help Desk
Service Desk – Customer Service
Security Managed Services
Monitoring
After Hours an Weekend Support
Dedicated Support Desk
Knowledge as a Service
Field Services
Depot Services
Secure Warehousing
Inventory Management
Asset Management
Erasure and Disposal
Fulfillment

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40 Ways We Love Our Clients