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Employee Engagement
What is “Employee Engagement”?

Exploit opportunities

Employee

Provide opportunities

Better performance

Employer

Measure & Improve

Create value

Commitment, discretionary, stay
2
Motivation – Engagement vs. Disengagement
Extrinsic

Intrinsic

Positive

Do this I will get
bonus

I want to do this job

Negative

Do this or I’ll be fired

I must do this, I have
no choice

Engaged employees must have positive mind & motivation
3
Drivers
Management & leadership

Others

Work life balance

Compensation & benefit

Engagement
drivers

Learning & career
development

Organizational culture

4
Continuous improvement

leadership

Check
NOKIA

Act

Do

Training &
development

Plan

There is no perfect Employee Engagement, only improved Employee Engagement
Commitment and its outcome
Discretionary

Rational Commitment

•Execute
•Edge
•Reaching out

•Quality of development/learning
•Security of job, finance, etc.,
•Professional working environment
•Etc.,

1.
2.
3.
4.

Day to day work
Team
Direct manager
Organization

Intent to stay
Emotional Commitment
•Energy
•Energize

•Structure
•Systems
•Skills
•Staff
•Others

6
7

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Employee engagement - Nguyen Trong Quy

  • 2. What is “Employee Engagement”? Exploit opportunities Employee Provide opportunities Better performance Employer Measure & Improve Create value Commitment, discretionary, stay 2
  • 3. Motivation – Engagement vs. Disengagement Extrinsic Intrinsic Positive Do this I will get bonus I want to do this job Negative Do this or I’ll be fired I must do this, I have no choice Engaged employees must have positive mind & motivation 3
  • 4. Drivers Management & leadership Others Work life balance Compensation & benefit Engagement drivers Learning & career development Organizational culture 4
  • 5. Continuous improvement leadership Check NOKIA Act Do Training & development Plan There is no perfect Employee Engagement, only improved Employee Engagement
  • 6. Commitment and its outcome Discretionary Rational Commitment •Execute •Edge •Reaching out •Quality of development/learning •Security of job, finance, etc., •Professional working environment •Etc., 1. 2. 3. 4. Day to day work Team Direct manager Organization Intent to stay Emotional Commitment •Energy •Energize •Structure •Systems •Skills •Staff •Others 6
  • 7. 7