Nikhil M. Sondhi is applying for a position and provides his resume. He has over 5 years of experience working in front office and reservations roles for Savoy Group of Hotels in Dubai, including his current role as Front Office/Reservations Supervisor. He is pursuing an MBA in Hospitality and holds a B.Com degree. He provides details of his work experience, computer skills, education, and personal information to support his application.

1. Nikhil M.Sondhi
FlatNo 114 Lootha
RollaStreet,BurDubai
Dubai,UAE
Mob No. +971 552658118
nikhil_sondhi2002@yahoo.com
Summary:
To be an assetforthe organization Iworkandcontribute towardsitsguestforexcellence.In
additiontobe growingfromthe current level throughcourtesyandcompetence withwarm,
caring andteam basedculture. Provide unique experience to guests, whichultimatelycreate
the maximumrevenue tothe concerned organization.Dedicatedtothe dynamicsof a team
environmentwiththe abilitytocontribute expertise andleadership directives.
EDUCATION
 PursuingMBA (Distance Learning) in Hospitality fromWelingkarCollege India
 Graduate in B.COM fromMumbai University with74% in2010.
EMPLOYMENT
 Savoy Group of HotelsDubai
PromotedasFront Office /ReservationsSupervisor:September2013 Till Date.
 Effectivelymanage dailyfront desk,cashierdesk,andconcierge.
 Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.
 Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof our
newhotel.
 MaintainingMonthlyandweeklyreportsof FrontOffice/ReservationforMeetings.
 Monitoronline channelsratesforpeakperiods.
 Verifyall cashierclosuresof FrontDeskAgentsonshiftendforbillingandattachment
accuracy
 Maintaingoodworkingrelationshipwithall FrontOfficeemployeeswithparticular
emphasisonFrontDeskAgentsandGuestServices
 Maintainan awarenessof rate levelstobe soldona dailybasisandthe occupancylevels
 Ensure all guestregistrationsare completedandcorrespondwithOperaPMSguest
information
 HandlingReservationsand onlinebookings.
 OversawreservationsandgroupreservationsintoPMS,andensure all formsandreports

2. are completed.
 Correspondingto the Emails andadheringtocall standards.
 Openand close the availabilityasandwhenrequiredof hotelinall the GDS channels,IDS
channels and on the hotel website.
 Configuring rates on the hotels property management system.
 Tracks future room availabilities on the basis of reservations.
 Helps develop room revenue and occupancy forecasts.
 Savoy Group of HotelsDubai
GuestService AgentFrontDesk/Reservations:September2011 to September2013
 Handling Check In & Check Out.
 Co-ordinate with group leaders & conference coordinators for allotment of rooms.
 Assisted customers with check-ins and checkouts and dealt with the complaints of our
new hotel. .
 Room orientation and property round for guest arriving for the first time
 Monitor adherence to safety, hygiene and cleanliness standards.
 To ensure all complaints and requests are promptly and efficiently dealt by way of
communication and delegation.
 A complete understanding of the Savoy policies and procedures and service standards
and detail knowledge of the hotel facilities.
 VITS MUMBAI KAMAT HOTEL LIMITED (198 rooms)
GuestService Supervisor:May 2010 August2011
 HandlingCheckIn& CheckOut.
 Co-ordinate withgroupleaders&conference coordinatorsforallotmentof
rooms.
 Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe
complaintsof ournew hotel. .
 Roomorientationandpropertyroundforguestarrivingforthe firsttime
 Monitoradherence tosafety,hygieneandcleanlinessstandards.
 To ensure all complaintsandrequestsare promptlyandefficientlydealtby
wayof communicationanddelegation.

3. COMPUTER KNOWLEDGE
Workingonpropertymanagementsystemslike IDS,WINHMSand TYCOON.
WorkingonPOSSystemMicros-9700, Infrasys.
Workingoncomplaintmanagementsystem, Escape.
MS Word, MS PowerPoint,Excel
EXTRA CURRICULAR ACTIVITIES
ListeningtoMusic,PlayingCricketandFootball.
PERSONAL DETAILS
 Age:27 Years (04/01/89)
 Sex:Male
 Marital Status:Single
 Language Known:English, Hindi,Punjabi ,Gujarati ,Arabic(BasicSpeaking)
REFERENCES
1. Mr. Usman Sadekar
FrontOffice Manager
SavoyGroup of Hotel.
Nikhil M.Sondhi.