This document summarizes Zensar's retail solutions for both running existing retail business processes as well as transforming businesses through new technologies. It outlines Zensar's vertical specialization in retail, capabilities in Oracle Retail and other solutions, and services to support standard retail processes like supply chain management and financial planning. It also describes Zensar's solutions for transforming retail through mobility, cloud, analytics, e-commerce and technologies like predictive planning. The document is intended to show how Zensar can help retailers both run their existing business as well as transform it through new technologies.

1. Retail at Zensar

2. Agenda
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 Zensar - A Vertical led Organization
 The Retail Vertical
 Our Philosophy - Run The Business v/s
Transform The Business
 Run The Business
• Implementation, Support & Testing
 Transform The Business
• Mobility, Cloud, Analytics, Ecommerce

3. A Vertical Led Organization
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Industry
Solutions
Technologies
Services
Industry
Specialization
BenefitstoCustomer
 Retail
 Life Sciences
 Healthcare
 Garments &
Textiles
 Healthcare
 Government &
Education
 Food & Beverages
 Dairy
 Banking
 Insurance
 Manufacturing
 Media
 Utilities
Industry Specialization
 Implementation & Roll-Outs
 Application Management
 Infrastructure Management
 Legacy Modernization
 Enterprise Application Services
Mobility
 Upgrades & Migration
 Content Management
 Collaboration
 Testing
 Business Intelligence
and Analytics
Build World Class Services
 Domain led Enterprise
Application Services
 Business based Solutions
 Revenue Recognition
 Vertical Centers of
Excellence (CoEs)
 New Product Development
 Supply Chain Management
 Vertical Specific Service
Offerings
 Product Lifecycle
Management
Strengthen Vertical Capability

4. The Zensar Business Model
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Vertical Focus
Manufacturing Insurance Retail Banking Healthcare Others
Business Enabling Functions
Human
Resources
Information
Services
Finance
Consulting
Services Unit
Marketing Strategy Quality
Strategic Services
Infrastructure
Management
CRM
Business
Process
Outsourcing
Application
Management
Oracle
Business
Intelligence
Testing
Product
Engineering
SAP
GoogleMicrosoft

5. Zensar Retail
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Automation Through Services Experience in Retail
Experience of working with over 50
retailers globally
Experience across various retail
formats- Apparel, Grocery, Pharmacy
Working with 10 of Top Retail brands
across the world
Over 600 technical & functional
consultants serving Retail customers
Dedicated Technology and business
Centers of Excellence
CRM
Financial
Planning
Internal & External Collaboration
CRM
Integratio
n
Merchandise
Planning
Source Move Sell
Analytics
Financial
Management
HR
Management
Real Estate
Management
Scheduler
AMS for
Retail
Infrastructure
BPO for
Retail
EAS &
Platform
Driven Retail
Zensar
based
Solution
SolutionFootprints

6. Oracle & Oracle Retail Capability
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 Oracle Worldwide Platinum Partner with over 12 Years of experience
 Oracle EBS and Oracle Edge services contributes significantly to the enterprise
revenue
 Global Pioneer in Apps R12 Implementation and first in Australia
 First group of Partners to be trained on Oracle Accelerators
 6 end to end implementation
 2 upgrades
 5 currently being supported by Zensar
• 2 transitioned from other vendor
• 3 moved from implementation to support
• 2 in dedicated support mode
• 3 in shared service mode
 Experience across V8, V9 , V10 , V12 & V13
 Swift PO with multi-item and new items (Mobile
Enabled)
 Bulk Complex Promotion Management
 Weekly Sales and Stock Intake (WSSI)
 Retail & Distribution Integration
Innovative Solutions

7. Our Philosophy Behind
Run V/s Transform
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Inflection Point 1 -
Legacy or start up
system to give way to
ERP
Inflection Point 2 -
Insight / Analytics and
optimisation is
important
Inflection Point 3 -
CLOSOMI led
disruptive
transformation
Retail Life Cycle and
Maslow’s
Hierarchical
needs w.r.t IT

8. Buying
Price
Management
Plan
Application
Development
Application
Support
Application
Testing
SI for ERP &
Point Solution
Business
Process O/S
Buy Move
Merchandise
Planning
Supply
Chain
Management
Inventory
Management
Market
Brand
Management
Product
Launch
Financial
Planning
Sell Customer
Footfall &
Conversion
Sales
Tender
Management
Customer
Trends &
Loyalty
US UK Middle East South Africa India Australia
Global sample footprint
Retail Standard Processes -
Run The Business
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9. Packaged Solutions
9
SI for ERP & Point Solution
Implementation &
Rollout
Consulting
Upgrade
Application
Maintenance &
Support
 Oracle Retail
 Oracle - e-business suite
 SAP Industry Solutions
 Microsoft - Enterprise &
Collaboration
 Data Warehousing & Business
Intelligence
 CRM Packages
 IBM - e- Commerce and
middleware
 500+ Projects with Excellent References
 150+ Implementations
 75+ Upgrades
 25+ Global Rollouts
 75+ Global Support Engagements
Highlights
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10. Application Support
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Dedicated Support
Onsite Offshore Dual Shore
On Demand
Support
Shared Services
Batch Support
Dedicated
Onsite
Dedicated
Dual Shore
Shared
Support
Cost
Cost versus Support Type Benefits
 Lower Total Cost of Ownership (TCO)
• Minimum and flat expenses per month, easy to forecast for annual budget
 Robust transition with stage gates to ensure smooth transition to support
 Stable support with flexibility
• Support available for extended hrs
• Consistent support availability during leave periods / vacation
• Leverage Vendor Experience - lessons learnt from other customer installations
• Process standardization, documentation (SOP) and control on repeat issues
 Customer team can focus on business critical rollouts and upgrades

11. Retail - Plug in Testing solutions
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Oracle Retail
Testing suite
Ecommerce
Suite
Performance testing
 Oracle Retail Price Management - Price changes, Promotion,
clearance
 Store Inventory Management - Item ranging, Stock take
upload
Automation
 Automation suite for regression testing of Oracle Retail
modules
 Pre-built test suite for ATG / IBM Websphere ecommerce
platform testing for ecommerce testing

12. Retail New Demands –
Transform The Business
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Plan Buy Move Market Sell Customer
Buying
Price
Management
Merchandise
Planning
Supply Chain
Management
Inventory
Management
Brand
Management
Product
Launch
Financial
Planning
Footfall &
Conversion
Sales
Tender
Management
Customer
Trends &
Loyalty
Mobility Cloud Social Commerce
Business
Analytics
eCommerce

13. Mobility Capability
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14. Integrated Mobile COE
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Optimum Blend of Technology and User Experience Team

15. Plug n Play Mobile Solutions
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POS on Mobile
 Queue busting solution at billing
counter
 A Mobile Point of Sale (POS) system
developed to complement desktop POS
during rush hours
 Interfacing with various POS applications
developed using various technologies
through Web Services
Swift PO Creation
 Mobile solution for buyers to confirm
their purchase orders in ERP system
while on field
 Capability to create new items along
with purchase order
 Pre-built solution on Oracle Retail
available

16. Cloud Capability
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17. Niche Partnerships
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Predictix Planning Solutions
 Pricing & Promotions
 Planning & Assortment
 Forecasting
 Replenishment
Software-as-a-Service
& designed for Cloud
Industry’s only Cloud 2.0 merchandising suite
designed for demanding retail challenges like
 Big Data analytics
 Omni Channel retail
 Rapidly changing forecasting & planning
requirement
Value Proposition
 25 better promotional forecast
 Better decisions by design
 Agile & flexible solution
 Anywhere, Anytime access

18. Mobile Inventory Counting System
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Cloud based item-level traceability as a
managed service
 Pricing & Promotions
 Planning & Assortment
 Forecasting
 Replenishment
Smart Store Intelligence
 Inventory counting by front/back room and
department
 Stock-out replenishment / Misplaced item
alerts
 In-store commissioning / decommissioning
 Returned merchandise tracking
 Missing & shrink merchandise tracking
 Customer behavior analytics by SKU
Value Proposition
 Reduce out of Stocks by 50%
 Increase same store sales by 1-10%
 Reduce Internal Shrinkage by 70%
 Reduce restocking labor by 15-20%
 Reduce total supply chain inventory by up-to 5%

19. Leveraging Cloud –
Supply Chain Commerce
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Supply Chain Commerce (SCC) solution hosted on Cloud to help retailers, supplier
and 3PL’s to transact Supply Chain Transaction suppliers.
3 PL
Contracts
Management
Registration
Shipment Tracking
Registration &
Approval of Suppliers
Master Data
Management
Contracts
Management
Purchase Order
RFQ
 Retailer specific private
 market place
 Open market place
ACN
Invoice
RETAILERS
MOBILEALERTS
SUPPLIERS/VENDERS
DASHBOARDS/MIS
Product Registration
& Management
Contracts Management
Transaction Visibility
RFQ
 Supplires can respond to
specific retailer RFQ
 Open market place
Order Management
Supply Chain
Commerce
(SCC)
nXchange
CPF
R
TF
M
VMI
Credits Management
Segmentation
On-boarding & Data
Management
Transactional
Service
Collaboration
Services
Cloud
Platform

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Integration using nXchange
solution which helps in easy
Extraction, Transformation
& Load for different formats
of file required by different
entities.
Leveraging Cloud –
Supply Chain Commerce

21. Business Intelligence
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22. Data Driven Marketing
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Intelligent Guide for DDM

23. Multichannel Analytics
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Sales Accelerator

24. We Offer Services to
Run and Transform your Business
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Plan Buy Move Market Sell Customer
Buying
Price
Management
Merchandise
Planning
Supply Chain
Management
Inventory
Management
Brand
Management
Product
Launch
Financial
Planning
Footfall &
Conversion
Sales
Tender
Management
Customer
Trends &
Loyalty
Mobility Cloud Social Commerce
Business
Analytics
eCommerce
Application
Development
Application
Support
Application
Testing
SI for ERP &
Point Solution
Business
Process O/S

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Thank You
Niraj Singh
Regional Manager – India Sales
+91 99200 44 693