The recent pandemic has disrupted lives and businesses around the world. In the midst of uncertainty, CIO's have become invaluable to business continuity. With the IT Function under strain, the CIO needs to emerge as a clear leader and be the champion of the customer experience for both customers and employees.

1. Leading the Digital/IT Function in
Increasingly Uncertain Times
Wednesday 23rd September 2020
By: Nouamane Cherkaoui
Talk
@CIO Institute

2. Leading the Digital/IT Function in Increasingly
Uncertain Times
The recent pandemic has disrupted lives and
businesses around the world. In the midst of
uncertainty, CIO's have become invaluable to
business continuity. With the IT Function under
strain, the CIO needs to emerge as a clear leader
and be the champion of the customer experience
for both customers and employees.
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3. Post COVID-19
World:
Predicting the
Unpredictable
1. It is unexpected
2. It has major consequence
3. It is rationalized a posteriori
An event described as a black swan
meets three criteria:
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4. CIOs facing the
challenges of
COVID-19
Apated from
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5. The Covid crisis and the good
reaction of several companies,
should not hide the overall lack
of preparation of several
sectors !
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6. 6

7. "The Chinese use two brush
strokes to write the word "crisis".
One brush stroke stands for
danger; the other for
opportunity.
In a crisis, be aware of the
danger — but recognize the
opportunity.“
John Fitzgerald Kennedy
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CRISIS = DANGER + OPPORTUNITY.

8. The COVID -19 crisis
is rapidly reshaping
the "what" and
"how" of digital
transformation !

9. CIO and CTO challenges
…
Organization Product
oriented
Data Centric
Microservices
... Technical DebtIntelligent
automation
Compliance Open Architecture
Move to Cloud
Customer
Engagement
Better use of
Data
Work remotely at
scale
API by design
New skills
competencies
Cybersecurity
Operational
Efficiency...
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10. The world
after the
Covid-Crisis
Platforms
Globalization
Society Digitalization
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11. Focus on long-term gains strategy
Remember : The perfect is the enemy of the good
Absorb the crisis over time
Anticipate the reorganization of the
market and seize the opportunities
Adapt your business model and reinvent your organization
Invest in automation to reduce costs and save Capex / Opex
Leading investment in customer experience
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12. Thank You