Learn more about the technological advancements in CRM and how it will help you deliver experiences and give your business an edge over competitors. Stay updated with the Emerging CRM Trends: https://www.officeclip.com/blog/post/2020/10/06/emerging-crm-trends

1. Stay Ahead by Adopting New CRM Trends

2. ARTIFICIAL INTELLIGENCE
Improves customer experience and
boosts the decision making process.

3. OMNICHANNEL MARKETING
• Social Media
• Email
• SMS
Digital
Channels
• Retails Stores
• Newspaper
• Brochures
Traditional
Channels
Higher Customer
retention and
customer
engagement rate.

4. VOICE TECHNOLOGY
 Saves time.
 Improves Customer Service.
 Provides recommendations
to users.
 Simplifies work process.
 Increases productivity.

5. MOBILE CRM
Access Through
Multiple Devices
Greater
Connectivity
Improved
Communication
Accurate
Information
Share
Documents
Helps to achieve
business goals
and targets

6. INTEGRATIONS
• Expands
functionality
• Automates
process
• Streamlines
work

7. AR and VR
• Helps in product
visualization and affects
decision making
process positively.
• Creates an impact and
increases customer
engagement rate.
• Provides businesses
with advanced tool
for Marketing.

8. ADOPTION
EXPERIENCE
TECHNOLOGY

9. •.
Time and workflow will be optimized.
Will deliver more personalized customer
experiences.
Will help to focus more on predictive
analysis and customer behaviour.