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how important is the digital economy?




                                                                   pictures byOrange or Microsoft unless otherwise stated
> conference on cyberspace

     Budapest, October 4th, 2012




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
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some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
some rights reserved - cc 2012 - visionarymarketing.com - Yann A. Gourvennec   3
some rights reserved - cc 2012 - visionarymarketing.com - Yann A. Gourvennec   4
some rights reserved - cc 2012 - visionarymarketing.com - Yann A. Gourvennec   5
30 years after the World Wide Web was invented




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
17 years after e-commerce inception




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
how important is the digital economy?




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
1. of markets and growth




                                                                   pictures byOrange or Microsoft unless otherwise stated
some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
a word of caution


> precise and exact
  numbers
> comparing apples and
  oranges?
> best effort comparison
> fluctuations
> major trends




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
„new‟ Internet vs. traditional communication services markets
Idate – Digiworld 2012




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
2. of regional discrepancies




                                                                   pictures byOrange or Microsoft unless otherwise stated
some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
focus on France
source : l’Usine nouvelle




 online comms + Websites + ecommerce +
 music + VOD+ ehealth
 approx. 3% vs 6% in UK

 (source: France Digitale/E&Y – July 2012)
                                                          Internet + ecommerce approx. 25%
some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
regional differences




                         billion €                              Yr on Yr growth (2012) billion €
                6%
       9%
                                      North America

                          30%                                           8%
                                      Europe                                 7%        6%
                                                                                  1%        3%
        27%                           Asia/Pacific


                      28%             Latin America


                                      Africa/Middle East



source iDate, 2012 DigiWorld

   some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
Internet access of households
key figures on Europe, Eurostat, 2011




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
3. the reality behind the numbers




                                                                   pictures byOrange or Microsoft unless otherwise stated
some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
by 2015, companies will
       generate 50 percent of
       Web sales via their social
       presence and mobile
       applications
                                                            Gene Alvarez, Gartner

some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
not just computers and electronics, not just Web
household appliances
> 15% of sales: pure players +click and mortar
> vs 7% 3 years ago
> could reach 22% by 2015
> … but Italy: 0% Internet sales

source: Whirlpool official and Gfk studies



                                                       m commerce market (USA) - 2010




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
„solomo‟ impact on retail
> from e-commerce to m-commerce s-commerce to u-commerce
      - e.g. shopkick: 3m active users, 5 m visits to shops (3,000 outlets)
        1 billion products browsed, 10 m scans, 20% conversion rates
> pureplayers have plans to open stores (pixmania/amazon, etc.)
source: Orange Badim Summer 2012




Tesco homeplus South Korea 2011                          source: Creditdonkey




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
Carrefour – “virtual” store demo
http://bit.ly/virtualcarrefour




some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
thank you




21
interact with us online




@orange
                                             http://www.facebook.com/orange




http://live.orange.com                         http://slideshare.net/orange

 some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec

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[En] how important is the digital economy

  • 1. how important is the digital economy? pictures byOrange or Microsoft unless otherwise stated > conference on cyberspace Budapest, October 4th, 2012 some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 2. creative commons notice get the final version from http://oran.ge/slides or by scanning the QR code > This work is licensed under the Creative Commons Attribution- Noncommercial-Share Alike 3.0 License. To view a copy of this license, visit http://creativecommons.org/licenses/ by-nc-sa/3.0/ or send a letter to Creative Commons, 543 Howard Street, 5th Floor, San Francisco, California, 94105, USA. > You are allowed to use one or all the slides/images contained within this presentation provided you quote the author and the source of this information (http://orange.com) some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 3. some rights reserved - cc 2012 - visionarymarketing.com - Yann A. Gourvennec 3
  • 4. some rights reserved - cc 2012 - visionarymarketing.com - Yann A. Gourvennec 4
  • 5. some rights reserved - cc 2012 - visionarymarketing.com - Yann A. Gourvennec 5
  • 6. 30 years after the World Wide Web was invented some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 7. 17 years after e-commerce inception some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 8. how important is the digital economy? some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 9. 1. of markets and growth pictures byOrange or Microsoft unless otherwise stated some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 10. a word of caution > precise and exact numbers > comparing apples and oranges? > best effort comparison > fluctuations > major trends some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 11. „new‟ Internet vs. traditional communication services markets Idate – Digiworld 2012 some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 12. 2. of regional discrepancies pictures byOrange or Microsoft unless otherwise stated some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 13. focus on France source : l’Usine nouvelle online comms + Websites + ecommerce + music + VOD+ ehealth approx. 3% vs 6% in UK (source: France Digitale/E&Y – July 2012) Internet + ecommerce approx. 25% some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 14. regional differences billion € Yr on Yr growth (2012) billion € 6% 9% North America 30% 8% Europe 7% 6% 1% 3% 27% Asia/Pacific 28% Latin America Africa/Middle East source iDate, 2012 DigiWorld some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 15. Internet access of households key figures on Europe, Eurostat, 2011 some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 16. 3. the reality behind the numbers pictures byOrange or Microsoft unless otherwise stated some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 17. by 2015, companies will generate 50 percent of Web sales via their social presence and mobile applications Gene Alvarez, Gartner some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 18. not just computers and electronics, not just Web household appliances > 15% of sales: pure players +click and mortar > vs 7% 3 years ago > could reach 22% by 2015 > … but Italy: 0% Internet sales source: Whirlpool official and Gfk studies m commerce market (USA) - 2010 some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 19. „solomo‟ impact on retail > from e-commerce to m-commerce s-commerce to u-commerce - e.g. shopkick: 3m active users, 5 m visits to shops (3,000 outlets) 1 billion products browsed, 10 m scans, 20% conversion rates > pureplayers have plans to open stores (pixmania/amazon, etc.) source: Orange Badim Summer 2012 Tesco homeplus South Korea 2011 source: Creditdonkey some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 20. Carrefour – “virtual” store demo http://bit.ly/virtualcarrefour some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec
  • 22. interact with us online @orange http://www.facebook.com/orange http://live.orange.com http://slideshare.net/orange some rights reserved - cc 2012 - orange.com - Yann A. Gourvennec

Notes de l'éditeur

  1. 7.6 Information societyDuring the last decade, ICT have become widely available tothe general public, both in terms of accessibility as well as cost.A boundary was crossed in 2007, when a majority (54 %) ofhouseholds across the EU-27 had Internet access. This proportionhas continued to increase and in 2009 reached 65 %. Thehighest proportion (90 %) of households with Internet accessin 2009 was recorded in the Netherlands, the lowest (30 %) inBulgaria.Just over one third (37 %) of individuals in the EU-27 orderedgoods or services over the Internet for private use during the yearprior to the 2009 survey, an increase of 5 percentage points comparedwith the year before.Included are households having at least one member in the agegroup 16 to 74 years old. Internet access of households refers tothe percentage of households that have an Internet access, so thatanyone in the household could use the Internet at home, if so desired,even simply to send an e-mail. Internet users are defined asall individuals aged 16-74 who had used the Internet in the threemonths prior to the survey.Figure 7.8:
  2. The consumer becomes ubiquitousThere are mobile applications enabling bricks and mortarsales outlets to f ght back, to attract consumers into storesand make the sale there and then, rather than elsewhereand online.Shopkick, for example, offers users amobile-based geo-positioning applicationthat can be used to earn points andreceive promotional vouchers if theyvisit partner stores. With 3 million activeusers, the application has generatedmore than 5 million bricks and mortar store visitors in anetwork of more than 3,000 sales outlets in the US. Morethan a billion products have been consulted via the application,including 10 million scanned by user’s stores. Theapplication makes it possible for conversion rates of 20%to be reached!Consumers are not taking sides in this battle betweenbricks and mortar shops and e-commerce sites. Theyare not compartmentalising channels in their purchasingbehaviour, becoming instead ubiquitous, using whicheverchannel they like, anywhere and anytime.To join the age of u-commerce (ubiquitous commerce)with their customers, brands and retailers need to f ndcomplementarity between the channels to generate moretraff c then win visitors over so that they buy, anywhere,anytime and using any channel. With u-commer