Business Continuity: Get Real, Get Right, Get Results
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In some organizations, Business Continuity is the best-kept secret. Unless you’re program is audited or your CEO sees the value, the common frustrations with BC are that it lacks executive support, it’s seen as a project, there’s minimal career trajectory, the process takes too long to deliver value, the terminology is unclear, there’s not enough money or budget to support it, etc. etc. etc. What is changing in our world that we need to consider? What human factors should we include to “design with our stakeholders and not for our stakeholders”? How do we get the results we need to support our organizations and bring satisfaction to our roles? In this session, we discussed the current landscape of our world and how it is rapidly changing. We will also explore a global retailer case study and how to navigate competing interests and factors in behavioral changes. The webinar covers: • Express the current state of our global environment and assess paths to move forward • Explain the principles of design thinking and how they apply to business continuity • Recognize opportunities to design for behavioral changes Presenter: Our presenter for this webinar, Mrs. Vanessa Mathews, is the President and Chief Resilience Officer of Asfalis Advisors. She has a proven track record in equipping leaders with a strategic response to risks, with international business experience in London, Mexico, China, and Brazil. Vanessa's expertise is working with organizations that make, move, buy or sell products and to help them protect their value. Leveraging elements of design thinking, Vanessa has helped a number of organizations identify risks that are hidden in plain sight and ultimately reduce risk expenses and increase profitability. Matthews’s experience includes performing gap analyses, implementing the infrastructure for global crisis management programs, and achieving sustainable buy-in for programs that are still in existence today. Date: October 24, 2019 Recorded Webinar: https://youtu.be/KScq5RpwtPU
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Business Continuity: Get Real, Get Right, Get Results
- 1. Business Continuity: Get Real. Get Right. Get Results.
- 2. Live Poll http://popin.it/241fhz Join at popin.live and enter code 241fhz
- 4. Asfalis partners with forward-thinking organizations to help them: • Protect lives; • Save money; and • Strengthen their reputations
- 5. Call to Action Express the current state of our global environment and assess paths to move forward Explain the principles of design thinking and how they apply to business continuity Recognize opportunities to design for behavioral changes
- 6. Live Poll http://popin.it/241fhz Join at popin.live and enter code 241fhz
- 7. Get Right Get Results Q & A Get Real
- 8. Get Real
- 9. Frustrations with Business Continuity • Lack of engagement • Lack of executive support • BC is not sitting in the ‘right’ department … it needs its own department • Lack of BC cultural awareness throughout the organization • Seen as a project, not a profession • Viewed as “insurance” • Not easy to quantify what you do • Tough to demonstrate value • Industry terminology is opaque • Not a full-time position • Lack of career trajectory • Not enough money/budget • No recognition of BCM value • People don’t use plans • Auditors require big documents (but we don’t use them in a real situation) • Terms and disciplines are unclear • C-suite initially buys-in, but then it dissipates • We rely so much on vendors & suppliers; how do we know their readiness? • Business units and IT don’t speak the same language • How do we plan for new & emerging threats? • Traditional BC takes too long to deliver value • Tests are staged (you’re trying to pass the test; nothing to do with reality) Lindstedt, PhD, David. “Frustrations with Traditional Business Continuity.” Adaptive Business Continuity.
- 10. HUNGER JOBS CLIMATE CHANGE TRADE POLLUTION EDUCATION VIOLENCEPOLITICS CORRUPTION
- 11. 49% 43% 40% 37% 33% 33% 28% 13% 13% 10% 5% 4% 0% 0% 23% 45% 68% Lost sales due to tariffs implemented by China Shifts in suppliers or sourcing due to uncertainty of continued… Lost sales due to customer uncertaintyof continued supply Lost sales due to concerns about doing business with American… Lost sales due to tariffs implemented by the United States Increased scrutiny from regulators in China Delay or cancellation of investment in the United States or China… Excluded from bids or tenders due to status as American company Increased scrutiny from regulators in the United States Cost increases/profit margin reduction due to increased tariffs in… Delayed approvals of licenses or products in China Other Increased sales or opportunities Impacts of US-China Trade Tensions on Business Jacobson, Adam. “Trade Dispute Worries US Companies in China.” Risk Management Monitor. 19 SEP. 2019.
- 12. Live Poll http://popin.it/241fhz Join at popin.live and enter code 241fhz
- 13. Get Right
- 14. What is design thinking?
- 16. Questions to Strengthen Empathy What are your personal biases that most interfere with finding truth? How do you balance being self-serving and selfless? Who has challenges you to be better than you once were? What role can silence play in a conversation? When negative emotions arise, how do you deal with them?
- 17. Get Results
- 18. Crisis Case Study Fortune 100 Retailer 1500+ locations 200k+ employees 10M+ customers Several exercises = same results Solving for trust
- 19. How does design thinking apply to business continuity? Frame a question Gather inspiration Generate ideas Make ideas tangible Test to learn Share the story
- 20. Live Poll http://popin.it/241fhz Join at popin.live and enter code 241fhz
- 21. Any questions?
- 22. Call to Action Express the current state of our global environment and assess paths to move forward Explain the principles of design thinking and how they apply to business continuity Recognize opportunities to design for behavioral changes
- 24. • ISO 22301 Training Courses • ISO 22301 Introduction 1 Day Course • ISO 22301 Foundation 2 Days Course • ISO 22301 Lead Implementer 5 Days Course • ISO 22301 Lead Auditor 5 Days Course Exam and certification fees are included in the training price. https://pecb.com/iso-22301-training-courses www.pecb.com/events
- 25. Copyright 2015, Logical Management Systems, Corp., all rights reserved THANK YOU ? vmathews@asfalisadvisors.com linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b www.asfalisadvisors.com
Notes de l'éditeur
- Who we are mission/vision
- Do 1st 2 questions
- Climate Change The global temperatures are rising, and are estimated to increase from 2.6 degrees Celsius to 4.8 degrees Celsius by 2100. This would cause more severe weather, crises with food and resources and the spread of diseases. The reduction of greenhouse emissions and the spreading of education on the importance of going green can help make a big difference. Lobbying governments and discussing policies to reduce carbon emissions and encouraging reforestation is an effective way of making progress with climate change. Pollution Pollution is one of the most difficult global issues to combat, as the umbrella term refers to ocean litter, pesticides and fertilizers, air, light and noise pollution. Clean water is essential for humans and animals, but more than one billion people don’t have access to clean water due to pollution from toxic substances, sewage or industrial waste. It is of the utmost importance that people all over the world begin working to minimize the various types of pollution, in order to better the health of the planet and all those living on it. Violence Violence can be found in the social, cultural and economic aspects of the world. Whether it is conflict that has broken out in a city, hatred targeted at a certain group of people or sexual harassment occurring on the street, violence is a preventable problem that has been an issue for longer than necessary. With continued work on behalf of the governments of all nations, as well as the individual citizens, the issue can be addressed and reduced. Security and Well Being The U.N. is a perfect example of preventing the lack of security and well being that is a serious global issue. Through its efforts with regional organizations and representatives that are skilled in security, the U.N. is working toward increasing the well being of people throughout the world. Lack of Education More than 72 million children throughout the globe that are of the age to be in primary education are not enrolled in school. This can be attributed to inequality and marginalization as well as poverty. Fortunately, there are many organizations that work directly with the issue of education in providing the proper tools and resources to aid schools. Unemployment Without the necessary education and skills for employment, many people, particularly 15- to 24-year olds, struggle to find jobs and create a proper living for themselves and their families. This leads to a lack of necessary resources, such as enough food, clothing, transportation and proper living conditions. Fortunately, there are organizations throughout the world teaching people in need the skills for jobs and interviewing, helping to lift people from the vicious cycle of poverty. Government Corruption Corruption is a major cause of poverty considering how it affects the poor the most, eroding political and economic development, democracy and more. Corruption can be detrimental to the safety and well being of citizens living within the corrupted vicinity, and can cause an increase in violence and physical threats without as much regulation in the government. Malnourishment & Hunger Currently there are 795 million people who do not have enough to eat. Long-term success to ending world hunger starts with ending poverty. With fighting poverty through proper training for employment, education and the teaching of cooking and gardening skills, people who are suffering will be more likely to get jobs, earn enough money to buy food and even learn how to make their own food to save money. Substance Abuse The United Nations reports that, by the beginning of the 21st century, an estimated 185 million people over the age of 15 were consuming drugs globally. The drugs most commonly used are marijuana, cocaine, alcohol, amphetamine stimulants, opiates and volatile solvents. Different classes of people, both poor and rich, partake in substance abuse, and it is a persistent issue throughout the world. Petitions and projects are in progress to end the global issue of substance abuse. Terrorism Terrorism is an issue throughout the world that causes fear and insecurity, violence and death. Across the globe, terrorists attack innocent people, often without warning. This makes civilians feel defenseless in their everyday lives. Making national security a higher priority is key in combating terrorism, as well as promoting justice in wrongdoings to illustrate the enforcement of the law and the serious punishments for terror crimes.
- Questions 3-5
- Desirability — Are We Solving for the Right Pain Point? what task am I helping my customer complete? What does successful completion of that task look like for them? Looking at what they are trying to do and why it is important to them puts yourself in their shoes, lets you look at your solution from their eyes. Feasibility — Are We Building on our Core Operational Strengths? Feasibility asks the question, how can we build this solution to make our business healthier and stronger? If a solution requires building completely new capabilities, the investment is riskier because of the amount of resources required and because it may change the market’s perception of the company, not always for the better. Viability — Does Our Solution Contribute to Long-Term Growth? Testing for viability asks, does our business model fit with the way our customers want to use and pay for our solution? Is the way we build our solution and the way we buy from our suppliers profitable? Viability not only looks at profit, it also looks at sustainability to ensure that your business contributes to community and society. Viability may be the hardest test, but it shouldn’t be skipped.
- Share small business owner story/page out of diary …
- Questions 6