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PECB Partner Event in Singapore Store
- 1. TeamCert, AppCert, & PECB Store P E C B P A R T N E R E V E N T I N S I N G A P O R E
- 2. 2 Tim Rama MANAGING DIRECTOR, PECB +1-844-426-7322 ext. 10 md@pecb.com www.pecb.com https://www.linkedin.com/in/tim-rama-3699a194/
- 3. 3 Presentation Overview TeamCert What makes a successful Team? What is PECB TeamCert? PECB TeamCert Certification Process Advantages and Benefits of Team Certification – Why TeamCert? AppCert What is PECB AppCert Advantages and Benefits of AppCert AppCert Certification Criteria PECB Store PECB Store Features PEC Store Categories PECB Product PECB eGift Card Become a PECB Affiliate
- 4. 4 TeamCert
- 5. 5 What makes a successful team? A team is a group of people who unite around a particular task, project, or objective. “Teamwork is the fuel that allows common people to attain uncommon results.” A N D R E W C A R N E G I E A team is a group of people who unite around a particular task, project, or objective.
- 6. 6 Recognition of Process Fact: There are already teams in organizations that have a process. Question: Why there is no certification for this?
- 7. 7 What is PECB TeamCert?
- 8. 8 What is TeamCert? General requirements for team certification. Purpose: Define the requirements The requirements contained in this Standard are written, to be considered as general criteria for team certification. This document also describes the main policies and processes related to PECB’s Team Certification Program.
- 9. 9 PECB TeamCert Certification Process 1- Application 2- Application Review 3- Evaluation 4- Certification Decision 5- CERTIFIED TEAM
- 10. 10 Annex A: TeamCert Certification Criteria Annex A A.1 Policies A.2 Leadership A.3 Processes and procedures A.4 Manage the team A.5 Monitoring team performance
- 11. 11 Advantages and Benefits of Team Certification TeamCert • Improvement of process and efficiency • Good governance • Conformity and cost reduction • Marketing • Accredited • First in market • Easy to decide • Business service
- 12. 12 What kind of team? 1. Information Security Team 2. Incident Response Team 3. Crisis Management Team 4. Other teams…
- 13. 13 AppCert
- 14. 14 Software Applications The global market has experienced a tremendous increase in the number of software application users. The importance of software applications in our everyday life and activities is unquestionably increasing
- 15. 15 Number of apps available in leading app stores As of 1st quarter 2018 3 800 000 3 000 000 2 000 000 1 000 000 234 500 0 500000 1000000 1500000 2000000 2500000 3000000 3500000 4000000 Google Play Apple App Store Windows Store Amazon Appstore BlackBerry World Numberofapps
- 16. 16 Usage of Apps Annual app downloads 149.3 197 352.9 0 50 100 150 200 250 300 350 400 2016 2017 2021 Inbillions
- 17. 17 Usage of Apps Number of apps available in leading app stores As of 1st quarter 2018 3 800 000 3 000 000 2 000 000 1 000 000 234 500 0 500000 1000000 1500000 2000000 2500000 3000000 3500000 4000000 Numberofapps 149.3 197 352.9 0 50 100 150 200 250 300 350 400 2016 2017 2021 Inbillions Annual app downloads
- 18. 18 Essential Attributes of a Good Application Software Maintainability Software should be written in such a way so that it can evolve to meet the changing needs of customers. This is a critical attribute because software change is an inevitable requirement of a changing business environment. Dependability & Security Software dependability includes a range of characteristics including reliability, security and safety. Dependable software should not cause physical or economic damage in the event of system failure. Malicious users should not be able to access or damage the system. Efficiency Software should not make wasteful use of system resources such as memory and processor cycles. Efficiency therefore includes responsiveness, processing time, memory utilization, etc. Acceptability Software must be acceptable to the type of users for which it is designed. This means that it must be understandable, usable and compatible with other systems that they use.
- 19. 19 What is PECB AppCert?
- 20. 20 Advantages and Benefits of AppCert AppCert • Confidence • Quality • Recognition • Functionality
- 21. 21 Certification Process The product shall be subject to evaluation and assessment in order to verify the fulfillment of the requirements and criteria set forth in the PECB Software Certification Program and to be considered eligible to obtain a certification. ClientPECB 05101-S1-PECBSoftwareCertificationProgram Start End No Client Agrees? Yes End No No No Nonconformities? Yes Positive? No Yes End No Compliant? Yes End Certificate Continuance Yes Yes 05101-FO3- Quote AppCert Meets Criteria? 05101-FO2- General terms and conditions Corrective Actions Appropriate? 05101-FO1- Quotation Request Form Application Evaluation CertificationAccredited Laboratory Review Quotation Request Send Software & Documentation Sign Quotation and T&C Send Quotation and T&C Inform Client Testing by third- party accredited Laboratory Certification decision Inform Client Issue Certifica te Surveillance Audits Review by assigned Reviewer Send Corrective Actions to PECB Nonconformities? No Yes Send Corrective Actions Audit the organization Yes No Corrective Actions Appropriate ? Submit Quotation Request
- 22. 22 Annex A: TeamCert Certification Criteria Performance efficiency Portability Security Maintainability Characteristics, Attributes and Features of products quality Functional suitability Usability Compatibility Reliability
- 23. 23 Technical Specifications 1 1. GDPR – Requirements for Software 2. Adhere to the PECB Code of Ethics 3. 5 years professional experience 4. 2 years development, supply and Maintenance of software experience 5. 300 hours audit activity 6. Professional references 7. PECB Certified SQuaRE Lead Auditor 2 3 4 5 6 7
- 24. 24 PECB Store
- 25. 25 PECB Store Main Features The opportunity to access different kind of products related to ISO and non ISO industry all through one unique platform. At the PECB Store you can purchase different products: 1. Standards 2. PECB Courses 3. E-learning Courses 4. Conference Tickets 5. Corporate Licenses 6. Products
- 26. 26 PECB Store Main Features PECB Store offers the opportunity to: 1. Become a PECB Vendor 2. Become a PECB Affiliate PECB Vendor- Enables all PECB resellers to advertise and sell their products( training courses, applications, etc.) on PECB store. PECB Affiliate- Presenting a great way for companies to promote the PECB Store products on their own website, and get a commission. Customer Affiliate website PECB Store Commision %
- 27. 27 Standards & PECB Online Courses Through PECB Store you can buy International Standards, guidelines, checklists and online courses in audio format. We are authorized from SCC to sell more than 20.000 standards. A simplified search which allows the buyer to search standards through keywords, based on publisher, etc. The selection of an ISO Standard provides you with a more detailed description of the product’s content.
- 28. 28 PECB Insights Conference Ticket Customers will have the option to purchase PECB Conference Tickets directly from the PECB Store. From a single page they can see all the relevant information such as price, lunch menu options, Gala Night, etc.
- 29. 29 Corporate Licenses PECB Corporate Licensing Program enables any corporate to purchase licenses for PECB courses. Corporates will be able to customize the banner and the portal look to their corporate brand and assign the licenses to their attendees.
- 30. 30 PECB Products PECB store offers different publications designed to help you advance your professional career: 1. Toolkits 2. Tools (ISMS Documentation Software, Auditing software, gap analysis, self-assessment checklist) 3. E-Books 4. Today’s Deals
- 31. www.pecb.com/facebook www.pecb.com/linkedin www.pecb.com/twitter www.pecb.com/youtube Follow us on Social Media Platforms www.instagram.com/pecb.official
Notes de l'éditeur
- The purpose of this standard is to describe the requirements that a team must meet in order to be certified by PECB to the TeamCert scheme. This standard specifies requirements, the observance of which is intended to ensure that PECB operates in a competent, consistent and impartial manner. The requirements contained in this Standard are written, to be considered as general criteria for team certification. This document also describes the main policies and processes related to PECB’s Team Certification Program.
- The figure on the slide depicts the certification process for a team seeking to become certified with PECB TeamCert. Application: The team seeking to be certified with the Team Certification Program must submit the 05102-FO1-Team Certification Application Form for their process to be approved by PECB. Among others, the application form must include the following information: The name of the team and the description of the team’s activities/operations The number of team members Roles and responsibilities of each team member Application review: PECB will review the application and make sure the information provided is sufficient. PECB will respond within a two weeks’ timeframe with a decision as to whether it can proceed with the review of the application. Terms and agreements: Upon receiving the positive confirmation from PECB, the 05102-FO2-General terms and conditions for TeamCert certification services shall be signed between PECB and the team along with the 05102-FO3-Quote_TeamCert. Evaluation: Upon receiving the abovementioned documents, the team will be evaluated as per the requirements set forth in the PECB Team Certification Program document. Review: The results of the evaluation will be reviewed by a designated person who was not involved in the evaluation process, hereby assigned as a “Reviewer.” The Reviewer will make sure to assess the evaluation process and to ensure that all aspects have been taken into consideration. Certification decision: Based on all the information related to evaluation, review, and any other relevant information, PECB shall contact the respective individuals in writing to advise them on whether the team meets the criteria for approval by PECB. Certification documentation: After the successful evaluation of the team, a certificate will be issued for a period of 3 years. List of teams certified with PECB TeamCert: Teams that meet the requirements and are approved by PECB will be placed on the list of teams approved by PECB and maintained by the program manager on the PECB's website. Surveillance: PECB will periodically review the team performance to ensure that the team is complying with the requirements set out in the PECB Team Certification Program document and to ensure that the team is facilitating continual improvement. Changes affecting certification: In case the requirements that are provided in this document are revised and this will affect the team certification, PECB must conduct an audit to review the team processes and operations.
- Improvement of processes and efficiency: General improvement of the effectiveness of the team; Better awareness Mechanisms to measure the effectiveness of your team. Boost productivity and teamwork Enhance team activities and operations Good governance: Awareness and empowerment of personnel; The opportunity to identify weaknesses of the team and to provide corrections; Increase of the accountability of team members. Conformity: To best practices Cost reduction: Decision makers often ask to justify the profitability of projects and demand concrete and measurable return-benefits Marketing: Differentiation provides a competitive advantage for the team; Satisfaction of requirements of customer and/or other stakeholders; Consolidating confidence of customers, suppliers and partners of the organization. Gives confidence to all interested parties that the team meets the specified requirements to function and perform effectively and successfully based on best practices.
- It has become the colossal point of attention for individuals and businesses alike, courtesy of the various incredible features and opportunities that software applications offer. The availability of apps is on the increase such that it has produced a noticeable change in the way individuals and businesses feel and experience computing.
- Source: Statista (https://www.statista.com/statistics/271644/worldwide-free-and-paid-mobile-app-store-downloads/)
- Source: Statista (https://www.statista.com/statistics/271644/worldwide-free-and-paid-mobile-app-store-downloads/)
- Often referred to as "Quality Metrics“, sometimes called "Non-Functional Requirements”
- PECB Software Certification Program aims to define the common, qualitative and quantitative rules, characteristics and minimum conditions applicable for the software products to be used by software development organizations to assess their conformity. PECB Software Certification Program covers all the tasks inherent in the design, development, production, supply and maintenance of the software product, based on the fulfilment of the set of functional, technical and legal requirements to which the supplier must comply.
- Certification of software offers organizations more certainty and confidence about a software. Certification of software helps software sales, acquisition, and can be used to certify legislative compliance or to achieve acceptable deliverables in outsourcing. Gives confidence to all interested parties that a product meets the specified requirements to function and perform effectively. Improves the quality of software products. Provides a formal recognition of the software product quality. Evaluation and assessment from an accredited certification body. Assessment of the software(product) and the management system.
- The figure on the slide shows the certification lifecycle process for a organizations seeking to obtain software product certification. Application: The organization seeking to be certified with the AppCert must submit the 05101-FO1-Quotation Request Form for their education program to be approved by PECB. Application review: PECB will review the quotation request form and make sure the information provided is sufficient. In case PECB does not have the competence to certify the product, PECB will inform the organization accordingly. PECB will respond within a two weeks’ timeframe with a decision as to whether it can proceed with reviewing the application or not. Terms and agreements: Upon receiving the positive confirmation from PECB, the 05101-FO2-General terms and conditions for AppCert certification services shall be signed between PECB and the organization along with the 05101-FO3-Quote_AppCert. Evaluation: Testing by third-party accredited Laboratory: The product will be tested by a third-party accredited laboratory to determine whether the product meets the requirements of the PECB Software Certification Program and technical specifications indicated in its Annexes. The testing process is independent, and results obtained from this process will be communicated to PECB. Part of the evaluation process is the Audit Process: The organization will be audited as per the requirements set forth in the PECB Software Certification Program. PECB shall appoint a designated auditor to make the assessment of the organization’s processes and procedures. The duration of the audit will be determined and communicated by PECB to the organization prior. Review: The results of the evaluation will be reviewed by a designated person who was not involved in the evaluation process, hereby assigned as a “Reviewer.” The Reviewer will make sure to assess the evaluation process and to ensure that all aspects have been taken into consideration. Certification decision: Based on all information related to the evaluation, review, and any other relevant information, PECB shall contact the respective individuals in writing to advise them on whether the product meets the criteria for approval by PECB. If the product meets the criteria, PECB will issue a certificate. If the product does not meet the criteria, PECB will inform them about the reason(s) for rejection. Certification documentation: After the successful evaluation of the product, a certificate will be issued for a period of 3 years. List of products certified with PECB AppCert: Products that meet the requirements of this standard and are approved by PECB will be placed on the list of products obtaining AppCert and maintained by the program manager on the PECB's website. Maintenance - Surveillance: PECB will periodically review the performance of the product to ensure that it’s complying with the requirements set out in this document and to ensure that the organization is facilitating continual improvement. Changes affecting certification: In case the requirements that are provided in this document are revised and this will affect the product certification, PECB must conduct an audit to review the product compliance and organization’s operations.
- Functional Suitability: The product must have attributes showing the existence of the following functions: Functional completeness – Degree to which the set of functions covers all the specified tasks and user objectives. Functional correctness – Degree to which the functions provides the correct results with the needed degree of precision. Functional appropriateness – Degree to which the functions facilitate the accomplishment of specified tasks and objectives. Usability: The product must have features that ensure the use by its recipients, in particular, regarding: Appropriateness recognizability – Degree to which users can recognize whether a product or system is appropriate for their needs; Learnability – Degree to which a product or system enables the user to learn how to use it with effectiveness, efficiency in emergency situations; Operability – Degree to which a product or system is easy to operate, control and appropriate to use. User error protection – Degree to which a product or system protects users against making errors. User interface aesthetics – Degree to which a user interface enables pleasing and satisfying interaction for the user. Accessibility – Degree to which a product or system can be used by people with the widest range of characteristics and capabilities to achieve a specified goal in a specified context of use. Compatibility: The product must have attributes showing the existence of the following functions: Co-existence – Degree to which a product can perform its required functions efficiently while sharing a common environment and resources with other products, without detrimental impact on any other product; Interoperability – Degree to which two or more systems, products or components can exchange information and use the information that has been exchanged. Reliability: The product must have characteristics of reliability to their performance level, under conditions and in time established, including: Maturity – Degree to which a system, product or component meets needs for reliability under normal operation; Fault tolerance – Degree to which a system, product or component operates as intended despite the presence of hardware or software faults; Recoverability – Degree to which, in the event of an interruption or a failure, a product or system can recover the data directly affected and re-establish the desired state of the system; Availability – Degree to which a product or system is operational and accessible when required for use. Performance Efficiency: The product must have characteristics that guarantee the efficiency of the resources necessary to its operationalization, namely, in relation to the behavior in relation to: Time-behavior – Degree to which the response and processing times and throughput rates of a product or system, when performing its functions, meet requirements; Resource Utilization – Degree to which the amounts and types of resources used by a product or system, when performing its functions, meet requirements; Capacity – Degree to which the maximum limits of the product or system, parameter meet requirements. Portability: The product must have characteristics that show the possibility to be transferred from one operating environment to another, especially: Adaptability – Degree to which a product or system can effectively and efficiently be adapted for different or evolving hardware, software or other operational or usage environments; Installability – Degree of effectiveness and efficiency in which a product or system can be successfully installed and/or uninstalled in a specified environment; Replaceability – Degree to which a product can replace another specified software product for the same purpose in the same environment. Security: The product must have security features, especially: Confidentiality – Degree to which the prototype ensures that data are accessible only to those authorized to have access; Integrity – Degree to which a system, product or component prevents unauthorized access to, or modification of, computer programs or data; Non-repudiation – Degree to which actions or events can be proven to have taken place, so that the events or actions cannot be repudiated later; Accountability – Degree to which the actions of an entity can be traced uniquely to the entity; Authenticity – Degree to which the identity of a subject or resource can be proved to be the one claimed. Maintainability: The product must have maintenance features, especially: Modularity – Degree to which a system or computer program is composed of discrete components such that a change to one component has minimal impact on other components; Reusability – Degree to which an asset can be used in more than one system, or in building other assets; Analyzability – Degree of effectiveness and efficiency with which it is possible to assess the impact on a product or system of an intended change to one or more of its parts, or to diagnose a product for deficiencies or causes of failures, or to identify parts to be modified; Modifiability – Degree to which a product or system can be effectively and efficiently modified without introducing defects or degrading existing product quality; Testability – Degree of effectiveness and efficiency with which test criteria can be established for a system, product or component and tests can be performed to determine whether those criteria have been met.
- Functional Suitability: The product must have attributes showing the existence of the following functions: Functional completeness – Degree to which the set of functions covers all the specified tasks and user objectives. Functional correctness – Degree to which the functions provides the correct results with the needed degree of precision. Functional appropriateness – Degree to which the functions facilitate the accomplishment of specified tasks and objectives. Usability: The product must have features that ensure the use by its recipients, in particular, regarding: Appropriateness recognizability – Degree to which users can recognize whether a product or system is appropriate for their needs; Learnability – Degree to which a product or system enables the user to learn how to use it with effectiveness, efficiency in emergency situations; Operability – Degree to which a product or system is easy to operate, control and appropriate to use. User error protection – Degree to which a product or system protects users against making errors. User interface aesthetics – Degree to which a user interface enables pleasing and satisfying interaction for the user. Accessibility – Degree to which a product or system can be used by people with the widest range of characteristics and capabilities to achieve a specified goal in a specified context of use. Compatibility: The product must have attributes showing the existence of the following functions: Co-existence – Degree to which a product can perform its required functions efficiently while sharing a common environment and resources with other products, without detrimental impact on any other product; Interoperability – Degree to which two or more systems, products or components can exchange information and use the information that has been exchanged. Reliability: The product must have characteristics of reliability to their performance level, under conditions and in time established, including: Maturity – Degree to which a system, product or component meets needs for reliability under normal operation; Fault tolerance – Degree to which a system, product or component operates as intended despite the presence of hardware or software faults; Recoverability – Degree to which, in the event of an interruption or a failure, a product or system can recover the data directly affected and re-establish the desired state of the system; Availability – Degree to which a product or system is operational and accessible when required for use. Performance Efficiency: The product must have characteristics that guarantee the efficiency of the resources necessary to its operationalization, namely, in relation to the behavior in relation to: Time-behavior – Degree to which the response and processing times and throughput rates of a product or system, when performing its functions, meet requirements; Resource Utilization – Degree to which the amounts and types of resources used by a product or system, when performing its functions, meet requirements; Capacity – Degree to which the maximum limits of the product or system, parameter meet requirements. Portability: The product must have characteristics that show the possibility to be transferred from one operating environment to another, especially: Adaptability – Degree to which a product or system can effectively and efficiently be adapted for different or evolving hardware, software or other operational or usage environments; Installability – Degree of effectiveness and efficiency in which a product or system can be successfully installed and/or uninstalled in a specified environment; Replaceability – Degree to which a product can replace another specified software product for the same purpose in the same environment. Security: The product must have security features, especially: Confidentiality – Degree to which the prototype ensures that data are accessible only to those authorized to have access; Integrity – Degree to which a system, product or component prevents unauthorized access to, or modification of, computer programs or data; Non-repudiation – Degree to which actions or events can be proven to have taken place, so that the events or actions cannot be repudiated later; Accountability – Degree to which the actions of an entity can be traced uniquely to the entity; Authenticity – Degree to which the identity of a subject or resource can be proved to be the one claimed. Maintainability: The product must have maintenance features, especially: Modularity – Degree to which a system or computer program is composed of discrete components such that a change to one component has minimal impact on other components; Reusability – Degree to which an asset can be used in more than one system, or in building other assets; Analyzability – Degree of effectiveness and efficiency with which it is possible to assess the impact on a product or system of an intended change to one or more of its parts, or to diagnose a product for deficiencies or causes of failures, or to identify parts to be modified; Modifiability – Degree to which a product or system can be effectively and efficiently modified without introducing defects or degrading existing product quality; Testability – Degree of effectiveness and efficiency with which test criteria can be established for a system, product or component and tests can be performed to determine whether those criteria have been met.