PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six trends from both internal and external business perspectives, the 28-page report showcases best practices for managing and cultivating consumer relationships with bots. Whether you’re a business diving head-first into bot technologies or already have them in your toolkit, this report will demystify the bot narrative and ensure best-in-class execution. For a copy of this report, please visit: psfk.com/customer-service-debrief

1. Customer Service Debrief
#15 CUSTOMER SERVICE DEBRIEF
BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS
SUMMARY PRESENTATION

2. Customer Service Debrief
Get The Full Report
#15PSFK
CHAT DEBRIEF
EVOLVING CUSTOMER SERVICE THROUGH CONVERSATIONAL AI
#15PSFK
CUSTOMER SERVICE DEBRIEF
BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS
Download the Full Report at: psfk.com/customer-service-debrief
Access all Reports and Debriefs as a PSFK Member: psfk.com/membership
PSFK’s Customer Service Debrief is a how-to guide for
businesses to develop, integrate and optimize their use of
bots in customer service applications. Featuring expert
thought leadership alongside six trends from both internal
and external business perspectives, the 28-page report
showcases best practices for managing and cultivating
consumer relationships with bots. Whether you’re a
business diving head-first into bot technologies or already
have them in your toolkit, this report will demystify the
bot narrative and ensure best-in-class execution.

3. Customer Service Debrief
Examining The New Customer Expectations
From Wait Times
From Open Hours
From Problem Resolution
From Customer Intake
To Immediate Service
To Always-Available
To Proactive Care
To Personalized Recognition

4. Customer Service Debrief
New Strategies To Optimize Business Operations
From Operational Silos
From Static Data
From Local Markets
From High Operational Costs
To Synchronized Processes
To Actionable Insights
To Global Businesses
To Profitable Solutions

5. Customer Service Debrief
Exploring
The Chatbot
Ecosystem
Bot Pioneers
Bot Providers Bot Platforms Bot Analytics
A bot-enabled customer service
journey involves bot providers,
application platforms and
performance analytics—all of
which work together to deliver
unprecedented value to
customers and businesses.

6. Customer Service Debrief
01
Assisted
Self-Service
02
Conversational
Commerce
03
Intuitive
Onboarding
04
Enhanced
Profiling
05
Co-Automated
Workflows
Chat Trends Creating A New Generation
Of Customer Relationships
06
Insight
Mining
Enriching The Customer Experience
Optimizing Internal Operations

7. Customer Service Debrief
About PSFK
BUSINESS INTELLIGENCE
A catalyst since 2004 for better
products, services, communications
and experiences.
A unique research process with
unparalleled access to experts to
identify and develop new business
opportunities.
• Innovation Portal & Newsletters
• Events & Workshops
• Consulting
#13
PSFK
FASHION DEBRIEF
DYNAMIC FASHION THROUGH ADAPTIVE DESIGN
#14
PSFK
TRAVEL DEBRIEF
SUB
#14
PSFK
TRAVEL DEBRIEF
OPTIMIZED EXPERIENCE AT EVERY STAGE OF THE JOURNEY
#15
PSFK
CHAT DEBRIEFEVOLVING CUSTOMER SERVICE THROUGH CONVERSATIONAL AI
#15
PSFK
CUSTOMER SERVICE DEBRIEF
BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS

8. Customer Service Debrief
#15 CUSTOMER SERVICE DEBRIEF
BUILDING LOYALTY THROUGH CONVERSATIONAL AI AND CHATBOTS
SUMMARY PRESENTATION