PSFK’s Last-Mile Delivery Debrief outlines best-in-class case studies and strategies for any retailer looking to optimize fulfillment and delivery, meeting customer demands for anytime, anywhere product access. This report is a part of our ongoing series of thought leadership, inspiring members of our business intelligence services through retail innovation and customer experience. Download the full report: psfk.com/last-mile-delivery

1. LAST-MILE
DELIVERY DEBRIEF
PSFK #20
OVERVIEW
The Route To Shipping Now

2. Access the full report at: psfk.com/last-mile-delivery
Become A Member To Get The Full Report!
Thanks to the rise of ecommerce players like Amazon, consumers
now expect that all retailers, both online or offline, will meet
baseline levels of speed and service when it comes to last mile
delivery, and retailers are struggling to keep up. PSFK’s Last-Mile
Delivery Debrief explores how innovative brands and retailers are
eliminating time-consuming supply chain hierarchies, consolidating
communication and inventory across channels and leveraging
data-enabled technologies, to not only deliver more quickly, but
also empower consumers with more flexible options and tailored
service.
The 30+ page report includes:
• 6 trends defining the consumer-first supply chain and delivery
models, along with 30+ examples of service-based initiatives
helping to optimize anytime, anywhere shipping
• Strategies that all retailers—on- and offline—can pursue in order to
enable seamless, fast and flexible deliveries
• List of key vendors and partners across fulfillment, delivery and
logistics

3. Customers Want…
Beyond A Need For Speed:
New Delivery Expectations
Immediate Access
More Delivery Options
Shipping From Anywhere
Someone To Handle Returns

4. What’s Slowing Down Delivery
Out-Of-Date Technology Platforms
Lack Of Cross-Channel Communication
Limited Fulfillment Networks
Home Delivery Logistics
Rising Costs

5. Traditional Healthcare Providers Are….
Retailers Are Redefining The
Supply Chain —
From The Floor To The Door

6. Delivering on the ‘Buy Now, Get Now’
Purchase Experience Via 6 Industry Trends
Automated Efficiency
Premium Access
Responsive Inventory Management
Store-As-Hub
Flexible Acquisitions
In-Step Fulfillment
01.
06.
02.
03.
04.
05.

7. Initiatives To Deliver Now
Use data to predict and streamline
Position yourself closer to the consumer
Leverage partnerships to fill in the gaps
Be with the customer even after the
purchase
01.
02.
03.
04.

8. PSFK
TRAVELSUB
PSFK
TRAVELOPTIMIZED EXPERIEN
PSFK
OCCASION-BA
MARKETINGDEBRIEF
P L A YB O O K
C X
ENGAGING THE CONSCIOUS
BRAND TOUCHPOINT
CUSTOMER AT EVERY
PSFK:
RETAIL & CX INNOVATION
Business Intelligence
PSFK provides its members at
brands and agencies:
• Access to a trends report
library with 150+ titles
• On-Demand Research
• Daily & Industry Newsletters
• Monthly Webinars
• Immersive Events & Training
For more information:
jeff.weiner@psfk.com
Bespoke Services
Our researchers also deliver:
Ideations Workshops
Immersion Safaris
Research & Strategy
Concepting & Consumer Journeys
Branded Thought Leadership

9. LAST-MILE
DELIVERY DEBRIEF
PSFK #20
OVERVIEW
The Route To Shipping Now