Pallavi Chaturvedi has over 13 years of experience in requirements gathering, quality management, agile methodologies, test planning, execution and management. She currently works as a Senior Quality Analyst for Capgemini ensuring quality compliance on projects. Previously, she has worked as a Business Analyst, Program Manager and Test Lead for companies like Capgemini, Dunnhumby and IBM, leading teams and managing projects in the banking and telecom domains. She has expertise in test tools like QC, TFS, frameworks like .NET and is certified in various standards like ISTQB, CSQA and CSTM.

1. Pallavi Chaturvedi
Contact: +91 – 7678037918
E-Mail: chaturvedic.pallavi@gmail.com
PROFILE SNAPSHOT
• A professional with 13+ years of experience in the following areas:
Requirement Gathering Requirement analysis Quality Management
Sprint planning Sprint review Retrospectives
Sprint showcases Test Planning Test strategies
BDD testing Team Management Test Estimation
End to end Test execution Defect management Reporting
Test processes Test Phases Agile methodologies
• Currently working as a Senior Quality Analyst for Testing Projects and checking quality compliance in all projects.
• As a Business analyst, I have expertise in Requirements gathering, understanding Business requirements and requirements
management.
• Expertise in writing user manuals, user guides and wireframes.
• Expertise in running sprint planning, daily scrum meetings, sprint retrospectives and showcases.
• Expertise in system test planning and test estimation to maintain quality standards.
• Demonstrated ability to create, manage, direct and implement customized software test strategies, test plans and test cases
based on leading edge techniques and best practices.
• Experience in working in a high paced and results driven organizations.
• Expertise in Quality-Center and Team Foundation Sever(TFS)
• Experienced in dealing with Key Stakeholders and Senior Management both internally and from other organizations/clients
• An effective communicator with excellent relationship building & interpersonal skills.
• Resourceful problem solver with good leadership, decision making and analytical skills.
• Experience in working within a team environment and ability to leverage cross functional resources to achieve quality goals.
ORGANISATIONAL EXPERIENCE
Capgemini, Mumbai
Since May ‘16 till date
Designation: Senior Consultant
Role: Senior Quality Analyst
Currently working as a Senior Quality analyst for Testing projects in Quality assurance team and my responsibilities are:
• Responsible for monthly reviews to make sure that project is following quality compliance.
• Responsible for monthly Metrics review in terms of effort variance, schedule variance, defect leakage ratio, test case
adequacy, test effectiveness etc.
• Responsible for getting the projects ready for ISO20K
• Responsible for getting the projects ready for external audit.
• Acts as a liaison between delivery and Quality team during internal audits.
• Participates in Detailed walkthrough of project during SOC1 audits (service organization control)
• Review projects PGP and contracts on regular intervals
• Ensures projects are meeting Response/Resolution SLA as per the goal.
• Involved in QMS Awareness Training (RBT's, Induction, process trainings).
• Responsible for consulting project team in effective implementation of Quality Management System and Standards.
• Ensures teams are doing Effective Process Management.
• Guide the projects for process tailoring.

2. Capgemini, Mumbai
Since Feb ‘15 till Nov’15
Designation: Senior Consultant
Role: Business Analyst and Program manager
In Capgemini, I worked on Reliance 4G projects like Jio Money, Jio Net and JIo apps. My responsibilities were:
• As a Business Analyst, I was involved in Requirement analysis for various requests/tasks comes in, Communication on client
side/among various teams, Task assignments/ Follow ups and Support Documentation
• As a business analyst, I was responsible for communicating and collaborating with internal development and external teams
to formalize application requirements, while supporting the delivery of the solution.
• Was responsible for contribution in product testing, planning, setting the priority of tasks, mentoring of test team, planning
and scheduling of test deliverables and release management.
• As a business analyst, I was responsible for writing user manuals, UAT cases and user guides.
• Responsible for running daily scrum meetings.
• Responsible for conducting sprint planning and sprints.
• As a program manager, I was taking care of overall progress of Jio money development.
• Responsible for providing Program updates to the management team on weekly basis.
• Responsible for tracking the overall program progress with the stakeholders on daily basis in scrum meetings.
Dunnhumby Limited, London, UK
Since Jan ‘10 till Nov’14
Designation: Test Manager
Role: Test Lead and Business Analyst
In Dunnhumby, I was working on different products like Shop, Cat stats, Nomination and Shelf review. Scope of these projects
was to test different web portals to do analysis of market data in form of different Flex reports and Dot net applications. These
web based portals generate different Flex and Excel reports on the basis of selected products, time periods, store or geographies
etc. This will allow the business users to effectively and efficiently manage the data about customers like who is buying their
products/brands, how many people are doing repeat purchase, where is their brands sold etc. It helps them to understand their
customer behavior and key measures of Tesco Club card members. My responsibilities were:
• Acted as a liaison between development and operations team to facilitate successful implementation of solution
• Was responsible for technical contribution in product testing, planning, setting the priority of tasks, technical mentoring a
team, planning and scheduling of deliverables by providing technical inputs, release management and depends on the need
as an individual technical contributor to achieve the desired results.
• As a business analyst, I was responsible for writing user manuals, UAT cases and user guides.
• Was responsible for running sprint planning, and daily scrum meetings,
• Was responsible for conducting sprint planning and sprints
• Was responsible for test planning and test strategies creation.
• To provide leadership and guidance to the test team.
• To ensure the development of comprehensive quality assurance testing strategies, policies and standards.
• Was responsible for business requirements documentation.
• Was responsible for test estimation in agile methodology.
• To ensure all Test environments are up to date with latest builds.
• Was responsible for risk management in testing.
• Initiated and implemented BDD testing.
• Involved in defect management for testing team and clients.
• Demonstrated strong planning and organizational skills.
• Was responsible for test scripts maintenance, requirement gathering and defect management in Quality center.
• Was responsible for establish quality process among global test teams.
• Participated in system testing, pre-integration testing, regression testing and User acceptance testing.

3. • Acted as an UAT coordinator who is a liaison between markets/clients and system development Teams.
• Was responsible to prepare test scripts, test execution and defect management.
• Responsible from End to End testing which includes requirement gathering, test case writing, test execution and sign off for
different products.
• Responsible for reviewing test cases and requirements.
• Exposure of TFS (task foundations server) to do test estimation and work management.
• Worked in test driven environment.
• Participated in new joiner training and mentoring.
• Experience in OAT (Operational Acceptance Testing)
• Responsible for managing work between India, US and UK team on daily basis.
• Participated in recruiting test team members.
Accomplishments:
• Completed Agile testing certification
• Received high five and star awards from UK team for the best performance.
IBM India Pvt. Ltd, Gurgaon, India
Jun’08 till Jan’10 Senior System Engineer
Oct’06 till Feb’08 Application Programmer
Role: Business analyst
• During this tenure, I worked in Bharti and Datacom projects of telecom domain as a Test Lead and Business analyst.
• My role in project was analyzing the requirements to understand the scope of project.
• As a Business Analyst, I was responsible for Requirement analysis and preparing User Manuals.
• As a business analyst, I used to work closely with users and program developers to ensure application development meets
with the user expectations.
• As a Test lead, I was responsible for Test estimation, Test Planning, Defect Tracking, resource management, Test Evaluation
report creation and providing sign-off to development team.
• Responsible for testing risk management and Quality of Test Deliverables.
• Responsible for developing test procedures/scripts for functional testing from test specifications. and Test case execution.
• Was responsible for defect verification and peer review of system test cases.
• Participated in UAT test case writing, pre-integration test estimation, pre-integration test planning and Pre-integration
testing.
• As a business analyst, Iworked with business validation groups to review and refine business requirements.
• Was responsible for TRR(Test readiness Review) before starting the testing to make sure that test environment is ready.
Sr. Test engineer
• During this tenure, I acted as a senior tester for Vista project which was a customized application for the group of social
insurance organizations in Switzerland.
• Was acting as a liaison between business groups and system development Teams.
• Was responsible to prepare Test Metrics on monthly basis.
• Performed Functional testing, GUI testing, integration testing, BVT and RVC of the application manually.
• Analyzed Requirements, involved in identification and documentation of required system and functional testing efforts for
all test scenarios (Positive and Negative tests).
• Participated in Testing under test driven environment.
• Developed and executed SQL Queries to Oracle database. It was part of Test data preparation for positive and negative test
scenarios for functional testing.
• Uses Clear Quest Test Manager to track and report system defects and bug fixes. Wrote modification requests for the bugs
in the application and helped developers to track the problems and resolve the technical issues.
• Performed Peer review and Lead Review for Test specifications and maintained APP413 review sheets in clear case.
• Was responsible for creating test and defect newsletter to show the progress of test team.
• Prepared weekly and Monthly reports to management through CQTM.
• Was responsible for preparing Test reports, Test results, application testing status report, defect verification status.

4. • Actively participated in writing test cases to calculate pensions on behalf of Benefits, Contributions, and helplessness
Allowances and bonus. Was taking care of modules for Accounting Period, Decree and Payments.
• Created test cases in Rational Manual Tester for testing the entire application (Navigation, Integration, functionality, and
Regression testing).
• Performed defect tracking, entering of defects and modification requests into Clear Quest.
• Identified User and System Requirements for the application and established links for better trace of requirements using
traceability matrix.
• Created test cases for German testing and performed testing to check German Language attribute files.
Accomplishments:
• Completed CSQA and CSTM certifications
HCL Technologies Ltd, Gurgaon, India
Oct’03 – Oct’06
Designation: Senior Software Engineer
Role: Tester
In HCL technologies, I worked in Banking domain on Image mark ATM and High Speed Capture project. Image mark is used at
banks for over the counter job. This was check processing software. It was divided into two phases: First phase is of
categorization of Checks on behalf of banks and second is for Encoding of amount on checks. Phase – I of the product is
implemented at First Citizen Bank. I was part of testing team at client side in Canada, Waterloo.
• Worked with NCR client and dev team to understand the business requirements.
• Was responsible for Test Case creation and execution of test cases for different iteration.
• Performed Functional testing, Installation Testing GUI testing and integration testing of the application manually.
• Created Test data for all test scenarios (Positive and Negative tests).
• Was responsible for testing in Test Driven environment, defect logging and defect tracking.
TECHNICAL EXPERTISE
• Test tools
o Rational Manual Tester, Rational Functional Tester and Team Foundation Server
• Defect tracking tool
o Quality-Center, Rational Clear Quest, Clear Quest Test Manager, Test director, Star
• Configuration management tool
o Rational Clear Case, Team city, Team Forge, SVN
• Databases
o Oracle, SQL, Ms access
• Framework
o .NET, Flex
• Workflow tool
o Draw.io
CERTIFICATIONS
• Agile Certified Tester
• ISTQB foundation level
• Certified Software Quality Analyst (CSQA)
• Certified Software Test Manager (CSTM)
• ITIL V3 Certified
• Introduction to Oracle 9i SQL
• QTP Certified
• Brain bench software Testing
• Brain bench U.S. Workplace Fundamentals

5. EDUCATION
• MBA in IT (executive curriculum) from Punjab Tech. University
• MSc in IT (correspondence) from Karnataka University
• Diploma in Web centric curriculum(GNIIT-3 Years), NIIT(New Delhi),India
• B.sc from Meerut University
PERSONAL DETAILS
Linguistic Abilities : English and Hindi
DOB : 5th
May 1980

6. EDUCATION
• MBA in IT (executive curriculum) from Punjab Tech. University
• MSc in IT (correspondence) from Karnataka University
• Diploma in Web centric curriculum(GNIIT-3 Years), NIIT(New Delhi),India
• B.sc from Meerut University
PERSONAL DETAILS
Linguistic Abilities : English and Hindi
DOB : 5th
May 1980