RetailWeek Buzz conference-programme

Executing tomorrow’s technology today
@retailweek #RWBUZZ
THE INTERCONTINENTAL
LONDON, THE O2
14 & 15 SEPTEMBER 2016
“I‘M AT RETAIL WEEK
BUZZ, GET DOWN
HERE PRONTO!”

@retailweek #RWBUZZ
@retailweek #RWBUZZ
It starts with a common foundation.
A complete customer journey
requires technology that links selling,
service and fulfilment across channels.
Order Management, Point of Sale,
Clienteling—working together.
Connect the dots at
www.manh.co.uk/retail
Some things just
belong together.
My customers crave
seamless bricks
and clicks.
My store associates
need better
technology.
I am thrilled to welcome you to Retail Week
Buzz, our new two-day conference bringing
together leaders in technology, digital,
marketing, operations, supply chain, customer
experience and ecommerce, to reflect the holistic approach retailers must take to
customer relationships and technology.
As you’re all too aware, the customer should be at the heart of all decisions in retail.
In order to deliver an excellent customer experience, many departments have to work
in unison; business structures that have underpinned retail for generations need to be
unpicked and rebuilt if retail is to keep up with the demands of today’s cross-channel
shopper.
Retail Week Buzz will uncover the issues and opportunities that these changes pose,
with a sharply focused programme that covers everything from marrying physical
and digital assets to transforming IT legacy systems; from tech disruptors that
can revolutionise logistics to the power of social media to create unique dialogues with
your customers.
You’ll hear insights from 50+ speakers on how to drive a collaborative internal
environment (rather than get caught up in organisational silos) to deliver a holistic
customer journey and develop a world-class technology strategy that will revolutionise
efficiencies across your business.
As part of the wider event we have the Retail Week Hackathon, now in its second year,
with a fantastic number of retailers and start-ups who will battle it out over a 24 hour
period to come up with their most innovative idea on how retailers can use technology
to drive online shoppers into store locations. A huge thank you to those who have helped
throughout the Hackathon - mentors, facilitators, judges and partners.
I would also like to take this opportunity to thank our fantastic speakers
who have helped bring this programme to life. This is also to be said for those
contributing to our co-locate events, the CFO Summit and Innovations in Payments,
more of which you can find in this event guide. Also, thank you to our Advisory Board
for their tremendous support and assistance with this new launch. Their input is so
important in creating a unique experience that enables delegates to leave with the
knowledge, relationships, and vision to move forward with their future retail strategy.
Finally, I’d like to thank all our sponsors who have made this new launch possible.
I hope you enjoy Retail Week Buzz and I look forward to hearing your feedback.
welcome BADGE Guide
venue info
Wi-fi
Wi-fi network: CONFERENCE | Wi-Fi password: O2Hotel
Lunch and dietary requirements
Refreshment breaks and lunch will be served in the exhibition
area. Please advise a member of the conference team at
your earliest opportunity if you have any special dietary
requirements and we will endeavour to cater for these.
Personal belongings & cloakroom
Please keep your valuables and working materials with you
at all times. We would advise you to put your name on any
conference notes as we may not be able to replace these
if lost. We regret that neither EMAP nor the venue can be
held responsible for any loss or damage to your property. A
cloakroom is situated on the ground floor for you to store any
coats or luggage.
Mobile devices
Please ensure all mobile phones are switched to silent or off
during the conference sessions.
Fire alarm
If the fire alarm goes off during the conference, all guests will be evacuated to the
front of the hotel.
If you require assistance…
The Retail Week events team are onsite to help you if you require assistance or have
any questions. The team will be based at the event registration desk on the ground
floor throughout the duration of the conference. Please do not hesitate to ask if you
require assistance.
We hope you enjoy your time at Retail Week Buzz this year and thank you once
again for joining us.
Leaders’ Lab Access
You are eligible to
access our invite
only Leaders‘ Lab
where you relax, get
refreshments and
network with other
leaders‘
Buzz Access
Full Access to Retail
Week Buzz, day 1 &
2 taking place in the
ballroom
CFO Access
Full Access to the CFO
Summit on 14th Sept
taking place on 2nd
floor riverview suites
IIP Access
Full Access to IIP on
15th Sept taking place
on 2nd floor riverview
suites
VIP breakfast &
lunch
Access to our VIP
breakfast and lunches
on day 1 and 2.
KEY
Chris Brook-Carter,
Managing-Director, Retail Week

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1922 OpenMarket–A4 Advert–V1.indd 1 22/01/2016 10:05am
@retailweek #RWBUZZ
wednesday 14 september
COLLABORATE
During these interactive discussions,
you will get exclusive insight into retail’s
challenges and pitfalls, have more
personalised conversations and ask direct
questions to your peers.
INNOVATE
New ideas, new processes, new thinking
Chaired by Lara Lewington, Technology
Journalist and Broadcaster
CONNECT
Join the dots between your consumers
and technologies of the future
11:10 – 11:40 How can you build your business
around the customer, not the
channel?
* How can you get out of
incrementalism and challenge
yourselves and your infrastructure?
* How can you ensure ecommerce
is successfully aligned with other
functions to drive revenue and
retention?
* What are the technologies to
enable an agile infrastructure?
Richard Hewitt, Head of Digital Stores,
Marks & Spencer
Panel discussion
Where do I sit? Developing an agile
business model for integration
Creating an agile business to cater to the
connected consumer can be a headache.
How can you abolish the silos so that the
likes of digital engineering and product
development are fully integrated in your
ecommerce strategy?
Confirmed panellists:
Emma Mead, Director of Ecommerce,
Holland & Barrett
Annabel Thorburn, Director of Retail
Services, eCommera
Nick Fox, Chief Operating Officer, The
Snugg.com
Connect Stage Keynote
Oliver Bridge, Founder, Cornerstone
Digital disruptions for traditional
industries: Secrets to a better, more
simple way to shop (and shave)
5 MINUTE CHANGEOVER...
08:45 – 09:00 Chair’s welcome
Lara Lewington, Technology Journalist and Broadcaster
09:00 – 09:25 Opening keynote: Creating a fast and agile infrastructure
to spearhead you into the digital era
Why attracting digital talent and internal collaboration are
key to creating a dynamic retail infrastructure that best
meets consumer needs and secures board buy-in.
Mike Bracken, Chief Digital Officer, Co-operative Group
09:25 – 09:50 Keynote: Blending the offline and online consumer experience -
a fresh perspective on loyalty
Patrick Bousquet-Chavanne, Executive Director, Customer, Marketing & M&S.com, M&S
09:50 – 10:00 Retail Week’s Movers and Shakers
Retail Week and the Buzz Advisory Board have selected the best new products and
initiatives from this year’s partners to showcase. In this quick fire session discover the
solutions and disruptors that will give you the competitive edge.
10:00 – 10:25 Keynote: How to create a leading mobile consumer product
Daniel Murray, Co-Founder, Grabble
10:25 – 11:10 Coffee Break
11:10 - 12:50 Streams
“I’m really looking forward to
hearing what Grabble co-founder
Daniel Murray has to say about
using content to connect with
consumers. We’re at a point
where communication and retail
are both in a constant state of
flux and seeing how the two
interact will be fascinating.”
Rebecca Waller-Davies
Fashion Reporter, Retail Week
“I’m really looking forward to
hearing Mike Bracken from the
Co-op. He is a leading light on
all things digital with a highly
impressive track record. That,
combined with his involvement
in a story of transformation
such as the Co-op’s, means his
opening keynote should get the
event off to a great start.”
George MacDonald
Executive Editor, Retail Week
SHOWCASE
Hear from budding tech start-ups as they pitch in less than 5 minutes their unique and innovative solutions set to change your
retail business. Learn from the newest and brightest minds in retail and technology and make investments to drive future revenue
and profit growth. Grab your coffee and head to the Showcase Stage for 30 minutes of non-stop innovation.
Pitching during the morning break are: 10:45 Big Data For Humans | 10:50 Yoobic | 10:55 Mention Me | 11:00 Electio Ltd

@retailweek #RWBUZZ @retailweek #RWBUZZ
SHOWCASE
Pitching during the afternoon: 14:55 FALCO A.T.S. | 15:00 Cognilyze
11:45 – 12:15 Technology strategies to streamline
processes and improve profitability –
what’s the need to know, now?
* How can we ensure technology delivers
measurable commercial return?
* How can data analytics help you
develop deep customer insight and
drive higher levels of engagement?
* How can shared data add value to your
CRM to make you better connected to
your customers, streamline processes
and improve profitability?
James Hammersley, Founding Partner,
Good Growth Limited
Nick Mounteer, former Director of
Marketing and Operations, Sportech PLC
Panel discussion
Personalising technology – how can
we excel at individual interactions
without being “creepy”?
David Walmsley, Chief Customer Officer,
House of Fraser
Gracia Amico, CEO, Pets Pyjamas
Joanne Webb, Former European
Marketing Director, Disney Store
Anthony Gavin, Regional Director,
Monetate
The Social Network
* How can you optimise social media
to learn more about your customers’
wants, needs and challenges?
* How can the likes of Facebook
change your relationship with your
customers?
* How can you leverage social media
to create a unique dialogue between
consumer and brand?
* How can you communicate with
your customers online and identify
point of difference from other online
retailers?
Emma Watkinson, CEO, SilkFred
12:20 – 12:50 An exploration of the new and
innovation ways in which we can
communicate with our customers
Steven Ledgerwood, Managing Director,
Emarsys
Mark Johnson, Head of Digital Marketing,
Andertons
Panel discussion
How can we engage our workforce
to pioneer new technologies?
Chaired by: Kath Roach, Group IT
Director, Selfridges Group
Gareth Rees-John, Global Digital
Director, Topman
Richard Doherty, Senior Director, EMEA
Product Marketing, Workday
12:50 – 13:45 VIP Lunch with Retail Week BT Wifi: Harnessing IoT to drive store portfolio productivity
In this invitation-only* session we’ll discuss whether the future of the high street lies in the ‘connected store’.
Don’t miss this exclusive debate in Riverview 4.
*Confirm your attendance by emailing Naomi Cox on naomi.cox@emap.com
COLLABORATE INNOVATE CONNECT
13:45– 14:15 How can we leverage the power
of shared data to build the best
customer experience?
How can shared data add value to your
CRM to make you better connected to
your customers, streamline processes and
improve profitability?
Simon Post, CEO - Honeybee,
Dixons Carphone
Guy Murphy, Retail API Specialist, MuleSoft
What does it really take to drive
business-model innovation?
Amazon extended its value proposition
as a retailer to the largest global cloud
service provider, whilst Dominos used
social to double its market capital.
What does it take to drive business-
model innovation?
Hear insights and practical examples
from leading organisations, to get you
started with your next business-model
venture.
Mark Collin, Head of Retail Europe
India, Thoughtworks and retailer
Miranda Cresswell, Brand Marketing
Director, OneFineStay
Panel discussion
What’s the next big bet?
Let’s put the gut back into retail! An
exploration of the potential next big
thing(s) that might help you create
that all-important seamless
customer journey.
Chaired by: Grace Bowden,
Technology Reporter, Retail Week
Stephen Langford, E-commerce
Director, Asda
Patrick Gallagher, CEO, on the dot
Petah Marian, Senior Editor, Retail
Intelligence, WGSN
14:20- 14:50 Tech - a value add vs. cost centre –
how can we get boardroom buy-in?
* How can digital, ecommerce and
technology have a legitimate voice in
the boardroom?
* How can you leverage technology as a
core asset of the business rather than
an overhead?
Jack Smith, Group Digital Director,
New Look
Panel discussion
Are the traditional retail KPIs still
relevant in 21st century retailing?
The retail operating model is changing
beyond all recognition. No longer about
anonymous transactions around sales
and stock, the successful retailer
in 2020 will be measuring rates of
customer engagement and loyalty, and
how customers engage with their brand
across multiple channels. We discuss
some of these new KPIs and what they
mean for the new retail model.
Chaired by: Dan Murphy, Partner - U.K.
Retail and Consumer Group, Kurt Salmon
Mark Felix, Director of Online Trade,
John Lewis
Richard Hewitt, Head of Digital Stores,
Marks Spencer
Claire Higgins, Head of Digital Marketing,
Selfridges Group
Strategies and success stories for
growing brands globally online
Join The Hut Group as they share insight
into how they expand their brands on a
global ecommerce platform, exploring
the 3 pillars of success that have proven
integral to their strategy:
* Digital marketing
* Customer science
* Data platform
Schalk Vd Merwe, Chief Technology
Officer with Darren Rajanah, Chief
Commercial Officer, The Hut Group
14:50 – 15:20 Coffee Break
15:20 – 15:50 Panel discussion - The wonderful world of me
How can we create retail solutions for the tech obsessed, always “on” consumer?
Chaired by: Ruth Harrison, Director of Retail Strategy Europe, Thoughtworks
Toby Horry, Digital Marketing Director, Tesco
Dan Moross, Director of Customer Experience, MOO
Simon Post, CEO - Honeybee, Dixons Carphone
15:50 – 16:00 Retail Week’s Movers and Shakers
Retail Week and the Buzz Advisory Board have selected the best new products and initiatives from this year’s partners to showcase.
In this quick fire session discover the solutions and disruptors that will give you the competitive edge.
16:00 – 16:25 Closing Keynote with George Goley, Chief Technology Officer, Home Retail Group
Digital transformation 101: Ensuring that the modern needs of the retailer and consumer bolt on seamlessly to legacy IT systems to
drive technological change
16:25 – 16:30 Chair’s closing remarks
16:30 – 17:30 Happy Hour Drinks in the Exhibition area
Join us for a well-deserved drink and continue the networking over a glass of fizz. Cheers to that!
18.30 RETAIL WEEK TECH ECOMM AWARDS
After an intense day of learning and networking, The Retail Week Tech and Ecomm Awards are a must attend to relax and celebrate
with your team. These awards are the definitive accolade for retailers who are setting the digital agenda and they shine a spotlight
on the smartest, most creative digital ideas, the most forward-thinking technology initiatives and the teams that are driving these
innovations.
The Social Network
* How can you optimise social media
to learn more about your customers’
wants, needs and challenges?
* How can the likes of Facebook change
your relationship with your customers?
* How can you leverage social media
to create a unique dialogue between
consumer and brand?
* How can you communicate with your
customers online and identify point of
difference from other online retailers?
Emma Watkinson, CEO, SilkFred
James Wilmore
News Editor,
Retail Week
David Walmsley – HoF
“Fresh from five years of leading
MS’s digital business, it will be
fascinating to see how David is
now approaching the task of
ensuring House of Fraser keeps up
with its rivals. He has big boots to
fill after Andy Harding’s departure
from the department store chain
earlier this year, but I’m sure he
will rise to the challenge.”
Connect session – The Social Network, SilkFred
“This Connect session piqued my interest in particular because SilkFred chief executive
Emma Watkinson and I have two - sorry three - things in common. Firstly, she’s a woman,
and as our Be Inspired campaign thunders, there are not enough women in top jobs in
retail. Watkinson is an inspiring example of what is possible in an open-minded industry.
Secondly, Watkinson is – like me - 29 years of age. For her to achieve all that she has in
such a short period of time is, frankly, preposterous and I want to be present to learn how
she’s done it. Thirdly, Watkinson is not naïve about the power of social media. Unlike me,
however, what she doesn’t know about The Social Network isn’t worth knowing. Most
retailers do an OK job, but if you want to know how to nail it, this is the session for you.”
Emily Hardy
Reporter, Retail Week
SHOWCASE
Pitching during lunch: 12:55 Engage-em | 13:00 Mallzee | 13:05 Yocuda | 13:10 Netwave SA |
13:15 No Place Like Holm | 13:20 Vibes | 13:25 Aspectiva
Join us from 4:30pm - 5:30pm
for cocktails and wind down with
your piers with out our happy
hour drinks.
HAPPY hour

thursday 15 september
09:15 – 09:45 The Hangover Club
Play a little too hard at the awards last night? Well, there’s good news and there’s bad news. The bad news is, there‘s
no such thing as a hangover cure. The good news? We have BYO butties (build, not bring) and super strong espressos to
power you through the day of learning.
09:45 – 09:55 Chair’s welcome
Morning Keynote discussions
To re-energise after the Retail Week Tech Ecomm Awards we have challenged our morning keynotes to share their
initiatives and ideas in 15 minutes before coming together for an extended QA panel discussion.
09:55 – 10:10 Keynote: How can you leverage social media to build brand loyalty and better engage consumers?
Dara Nasr, Managing Director, Twitter UK
10:10 – 10:25 Keynote: Breaking down the walls of traditional retailing
Savannah Sachs, UK Managing Director, Birchbox
10:25 – 11:00 Keynote panel discussion
Where are we going and how do we get there?
Chaired by: Simon Calver, Chairman, moo.com and ex-CEO, LOVEFiLM
Savannah Sachs, UK Managing Director, Birchbox
Dara Nasr, Managing Director, Twitter UK
Hugh Fahy, CTO, notonthehighstreet.com
Steven Ledgerwood, Managing Director, Emarsys
11:00 – 11:40 The power of location based marketing
A location-based game featuring characters created over 20 years ago gained worldwide attention in a matter of days.
What does this mean for location based marketing platforms and consumers? This panel will explore how to engage
audiences in a real-world to digital-world and the opportunities this offers retailers.
Chaired by: Chris Brook-Carter, Managing Director, Retail Week
George Pallis, Director of Marketing, Deliveroo
Howard Lerman, Co-Founder and CEO, Yext
Peter Biven, Head of Global Digital Marketing, Land Rover
11:40 – 12:00 Coffee break
SHOWCASE
Pitching during the morning break are: 11:45 RetailMe Ltd | 11:50 Hexa
12:00 – 12:30 The latest in-store technology to
enhance the customer experience
What tools in-store can help you build a
better relationship with your customer and
add value to the transaction? We assess
this from four perspectives:
* The store
* The consumer
* Head office
* Fulfilment
Henri Seroux, Senior Vice President for
EMEA, Manhattan Associates
Innovate Stage Keynote
Sarah Curran, Managing Director,
Very Exclusive
Bridging the divide between luxury
and high street through a carefully
executed customer strategy
Sarah Curran shares exclusive insight
into VeryExclusive.co.uk, including their
exciting expansion into menswear and
how they are able to get the most out of
customer data to create a personalised
shopping experience.
Panel discussion
Engaging the connected consumer
* How can you streamline efficiencies
and boost sales by investing and
deploying the correct technologies to
cater to the omni-channel consumer?
* How can tech help you to better
leverage your store base of
customers?
* How much emphasis should you be
putting on your own website?
Chaired by:
Jon Lord, Commercial Director, Criteo
Jonathan Wall, Group eCommerce
Director, Shop Direct
Glyn Williams, Chief Marketing Digital
Officer, Post Office
Jamie Ovenden, Digital and Retail IT
Director, Arcadia
12:35 – 13:05 Approaches and strategies for
internationalisation
* What are the strategies that will
enable you to manage relationships and
interactions offshore?
* What will help you streamline
processes and improve your
profitability in new territories?
Charles Igbon-Woods, Director, Head of
Transactional FX, EMEA, HSBC
Panel discussion
Embracing innovation in-store for
2017 and beyond
* How can retailers use mobile
innovation to encourage brand
engagement and drive sales?
* As visibility on customer data
increases, what insights can we
use to improve the shopper journey
across channels?
* How can you leverage your current
software/technology to provide
a cutting edge in-store customer
experience?
Myles Dawson, Country Manager – UK,
Adyen
Henry Holme, Pavegineer, Pavegen
Stephen Bloch, Advisor Mentor,
Innovation Warehouse
Charlotte Ellis, Customer Director,
Karen Millen
What are the technologies that can
aid marketers in reaching new and
existing customers?
* What’s going to create successful
engagement, retention and
conversion with today’s millennials?
* How much do you invest in mobile
marketing?
* Have you considered the five mobile
communications channels (phone,
email, SMS, social media, apps) to
reach your consumers?
Rob Feldmann, CEO, BrandAlley
David Senior, Sector Director -
Retail, EMEA, OpenMarket
COLLABORATE
During these interactive discussions,
you will get exclusive insight into retail’s
challenges and pitfalls, have more
personalised conversations and ask direct
questions to your peers.
INNOVATE
New ideas, new processes, new thinking
Chaired by Lara Lewington, Technology
Journalist and Broadcaster
CONNECT
Join the dots between your consumers
and technologies of the future
12:00 – 13:40 Streams
“In a multichannel world of value-hungry,
promiscuous shoppers, creating brand loyalty and
promoting interaction via social media can prove an
important sales driver. While the likes of Iceland,
Aldi and DFS latched onto sporting events to do
this brilliantly during the summer, it’s something
numerous retailers are grappling to do effectively.
Who better to gain tips and insight from than
Thursday’s opening keynote speaker, Twitter’s UK
managing director, Dara Nasr. One not to be missed.”
“Luxury retailers are often the most
adventurous when it comes to trialling
innovative new technologies. Combine that with
Shop Direct’s hard-won reputation for using big
data to drive sales and Sarah Curran’s talk will
give a fascinating insight into Very Exclusive’s
plans to marry luxury with personalisation.”
Grace Bowden,
Technology Reporter, Retail Week
Luke Tugby,
Deputy News Editor, Retail Week

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@retailweek #RWBUZZ
13:40 – 14:40 Lunch
14:40 – 15:00 Keynote with Paul Sulyok, CEO, Green Man Gaming
Harnessing the power of technology to deliver heavy-duty change and truly get to the heart of your customers.
Paul Sulyok, CEO at Green Man Gaming, will discuss the digital innovations he has spearheaded to bring them closer to their
consumers and the wider gaming community, maximising sales and customer retention.
15:00 – 15:20 Afternoon keynote with Tim Price, Chief Technology Officer, JD Williams
Creating the common onmi-channel customer and colleague experience – by Transformation or Innovation
15:20 – 15:40 Hackathon Winner! Join us as we announce the winner of the Hackathon, in partnership with Yext
15:40 – 16:00 Closing Keynote with Julian Burnett, Chief Information Officer, House of Fraser
Lessons learnt – reaping the rewards of a truly digital transformation
Having made enormous leaps to marry digital processes to physical assets, Julian will uncover the important role of
technology in House of Fraser’s radical retail transformation. Looking at how House of Fraser is re-organising around the
customer to create a seamless channel agnostic experience, he will share insights into the story so far, the story yet to
come and the steps they’re taking in anticipation of the next phase of growth.
16:00 Chairman’s closing remarks
”Perhaps not as widely known to non-gamers as its larger
bricks-and-mortar rival Game, Green Man Gaming has
disrupted the way games – both new and pre-owned - are
distributed. It will be interesting to hear how founder and
CEO Paul Sulyok has driven the growth of the company by
not only focusing on ecommerce, but also by launching its own
social network, Playfire, where gamers discuss games and
track their progress. Despite its relatively small size, Green Man
Gaming has been remarkably successful internationally and I
would be keen to hear how the business adapts to different
markets – as gaming preferences vary widely by country.”
13:10 – 13:40 Panel discussion
The future of the mobile-armed shopper
* What advantages and disadvantages
do the increasing trends in mobile
shopping pose for retailers and how
can you use these to your advantage?
* What new technologies are changing
the way payments are managed?
Craig Smith, Brand Communication
Director, Ted Baker
James Mitton, Customer Experience
Oyvind Henriksen, CEO and Co-Founder,
Poq
Showcase: Winner Takes All
Our Advisory Board and Editorial staff will
chose 3 of the most exciting start-ups
from Showcase to battle it out. We’ll then
invite the audience to pick the overall
Retail Week Buzz Showcase winner.
Chaired by:
Alex Hamilton, Head of Partnerships,
Retail Week
Judges:
David Walmsley, Chief Customer Officer,
House of Fraser
Jonathan Wall, Group eCommerce
Jack Smith, Group Digital Director,
New Look
Stephen Langford, E-commerce Director,
Asda
”It’ll be interesting to hear how Julian continues to
maintain the pace of transformation that’s been seen at
House of Fraser, as they refocus on the customer. This
is a huge transformational programme that so many
retailers are currently grappling with, so being able to
hear about the challenges and opportunities this has
posed for HoF will be hugely valuable.”

Chris Brook-Carter,
Managing Director, Retail Week
Philip Wiggenraad
Head of Prospect, Retail Week

@retailweek #RWBUZZ
@retailweek #RWBUZZ
Mark Madden
Former Digital Director
House of Fraser
Jonathan Wall
Group ecommerce Director
Shop Direct
our advisory board...
our speakers...
Lee Faetz
Ecommerce Director
Wickes
Andy Haywood
Group CIO
N Brown
Stephen Langford
Ecommerce director
Asda
Simon Pritchard
Group Digital Director
Arcadia
Jack Smith
Group Digital Director
New Look
David Walmsley
Former Digital Director
Marks Spencer
John Allen
Chief Technology Officer
Missguided
Gracia Amico
CEO
Pets Pyjamas
Peter Biven
Head of Global Digital Marketing
Land Rover
Stephen Bloch
Advisor Mentor
Innovation Warehouse
Charlotte Briscall
Head of Digital
Sainsbury‘s
Chris Brook-Carter
Managing Director
Retail Week
Julian Burnett
CIO
House of Fraser
Jon Buss
MD EMEA
Yext
Patrick Bousquet-Chavanne
Executive Director, Customer,
Marketing MS.com
MS
Grace Bowden
Tecnology Reporter
Retail Week
Mike Bracken
Chief Digital Officer
The Co-operative
Oliver Bridge
Founder
Cornerstone
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@retailweek #RWBUZZ
Richard Hewitt
Head of Digital Stores
Marks Spencer
James Hammersley
Founding Partner
Good Growth Limited
Ruth Harrison
Director of Retail Strategy
Europe
Thoughtworks
Oyvind Henriksen
CEO and Co-Founder
Poq
Simon Calver
Chairman moo.com and
ex-CEO, LOVEFiLM
MOO
Mark Collin
Head of Retail
Europe India
Thoughtworks
Alison Conway
VP, Client
Belstaff
Miranda Cresswell
Brand Marketing Director
OneFineStay
Sarah Curran
MD
Very exclusive
Myles Dawson
Country Manager – UK
Adyen
Richard Doherty
Senior Director, EMEA
Product Marketing
Workday
Hugh Fahy
CTO
notonthehighstreet.com
Charlotte Ellis
Customer Director
Karen Millen
Rob Feldmann
CEO
BrandAlley
Mark Felix
Director of Online Trade
John Lewis
our speakers...
Nick Fox
Chief Operating Officer
The Snugg.com
Patrick Gallagher
CEO
On the dot
Anthony Gavin
Regional Director
Monetate
George Goley
Home Retail Group
Claire Higgins
Head of Digital Marketing
Selfridges Group

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www.monetate.com/retailessentialguide
If you want to get to grips with personalisation
but don’t know where to start, you need the
Essential Guide to Personalisation. It’s chock
full of useful tips and practical suggestions to
help you take your online marketing strategy
to the next level.
Don’t know where to start with Personalisation?
Start here.
Dara Nasr
UK MD
Twitter
Daniel Murray
Co-founder
Grabble
Dan Murphy
Partner - U.K. Retail and
Consumer Group
Kurt Salmon
Guy Murphy
Retail API Specialist
MuleSoft
Jon Lord
Commercial Director
Criteo
Petah Marian
Senior Editor,
Retail Intelligence
WGSN
Sean McKee
Head of Ecommerce and
Customer Service
Schuh
Emma Mead
Director of Ecommerce
Holland Barrett
Madeleine Melson
Director of Customer Insight
House of Fraser
James Mitton
Customer Experience
Director
Shop Direct
Dan Moross
Director of Customer
Experience
MOO
Nick Mounteer
former Director of
Marketing and Operations
Sportech PLC
our speakers...
Howard Lerman
Co-Founder and CEO
Yext
Steven Ledgerwood
MD
Emarsys
Nick Lansley
Innovation insider and
consultant
Innovation Lab
Henry Holme
Pavegineer
Pavegen
Chair:
Lara Lewington
Technology Journalist and
Broadcaster
Toby Horry
Digital Marketing Director
Tesco
Charles Igbon-Woods
Director, Head of
Transactional FX, EMEA
HSBC
Mark Johnson
Head of Digital Marketing
Andertons

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our speakers
Glyn Williams
Director of Digital
Post Office
Schalk Vd Merwe
The Hut Group
Emma Watkinson
CEO
SilkFred
Joanne Webb
Former European Marketing
Director
Disney Store
Tim Price
Chief Technology
Officer
JD Williams
George Pallis
Director of Marketing
Deliveroo
Darren Rajanah
Chief Commercial
Officer
The Hut Group
Simon Post
CEO - Honeybee,
Dixons
Carphone
Gareth Rees-John
Global Digital Director
Topman
Kath Roach
Group IT Director
Selfridges Group
David Senior
Sector Director - Retail,
EMEA
OpenMarket
Henri Seroux
Senior Vice President
for EMEA
Manhattan Associates
Savannah Sachs
UK MD
Birchbox
Craig Smith
Brand Communication
Director
Ted Baker
Paul Sulyok
CEO
Green Man Gaming
Iain Thompson
Head of Product, Customer
Engagement
Tesco
Annabel Thorburn
Director of Retail Services
eCommera
Jamie Ovenden
Digital and Retail
IT Director
Arcadia

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DELIVER ON
THE PROMISE
OF MARKETING
Truly Personalized Consumer Interactions.
Emarsys UK Ltd | Phone: +44 207 3880888 | Email: uk@emarsys.com | www.emarsys.com
facebook.com/emarsys | twitter.com/emarsys | linkedin.com/company/emarsys
Powered by:
At the Showcase Hub we’re giving you the opportunity to get in front of the
industry’s youngest and most disruptive start-ups, all of whom will exhibit
and pitch their game changing innovations to help you streamline your activity
across all channels.
During the networking breaks, the Showcase stage will come alive and you will
hear what the newest and brightest minds disrupting the retail sector have to
say. If you don’t find them first, your competitors will!
Across the 2 days, our esteemed Advisory Board and the Retail Week editorial
team will choose 3 of the most exciting start-ups from Showcase to battle
it out at the end of day 2. We’ll then invite the audience to pick the overall
Retail Week Buzz Showcase winner. It’s the perfect destination for innovative
retailers, established tech companies and unseen start-ups wanting to make
their mark, exchange ideas and meet new contacts.
The UK Israel Tech Hub was launched at the
British Embassy in October 2011 to drive economic
growth in both countries through international
collaboration, following an agreement between
Prime Ministers Cameron and Netanyahu to build
a partnership in technology.
The Hub’s goal is to create partnerships in which
British companies gain a global competitive edge
via Israeli innovation, and Israeli innovation goes
global via the UK. Israel, dubbed the ‘Start-Up
Nation’, has more start-ups per capita than
anywhere besides Silicon Valley, and a unique tech
ecosystem.
The Hub takes a proactive market approach,
focusing on sectors identified as having unique
synergies between the UK and Israel including:
Digital Solutions (retail), Creative Industries,
Biomed, Cleantech, and Digital Government.
Innovation Warehouse started in 2010 as
a coworking and incubation community for
digital high-growth startup businesses in
London. The idea was brought to life by a
group of entrepreneurs and angel investors, in
collaboration with the City of London Corporation.
Visit our website:
www.innovationwarehouse.org/
exhibitors

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@retailweek #RWBUZZ
our partners...
HACKATHON
Yext is the global location data
management leader whose mission is to
help people Go Places™. The award-
winning Yext Location Cloud enables companies of all sizes
to manage location data across their websites, mobile apps,
internal systems, and the industry’s largest ecosystem of
maps, apps, social networks, directories, and search engines
including Google, Apple, Facebook, and Bing. Our solutions
enable the world‘s 50 million businesses to drive face-to-face
and digital interactions that boost brand awareness, drive foot
traffic, and increase sales.
Yext is based in the heart of New York City with over 500
employees worldwide operating in Chicago, Dallas, Washington
D.C., Germany, and the UK. Yext has been recognized as one
of America’s fastest growing companies by the Inc. 500 (#212
in 2015), one of Forbes’ Most Promising Companies (2014
2015) and one of Fortune‘s Best Places to Work (2014 2015).
Learn more about how we help people go places at yext.com
CO-SPONSOR
A modern retailer has to be adaptive and responsive rather
than predictive, which means moving away from buying
technology that takes a long time to implement and change.
At ThoughtWorks, we help our clients become modern
retailers, enabled by technology striving for uniqueness, not
parity. We use design-thinking, lean and agile approaches to
put your customers at the centre by creating a responsive
platform around them.
www.thoughtworks.com
ASSOCIATE
Criteo (NASDAQ: CRTO) delivers
personalized performance marketing
at an extensive scale. Measuring return on post-click sales, Criteo
makes ROI transparent and easy to measure. Criteo has 2,000
employees in 31 offices across the Americas, EMEA and Asia-
Pacific, serving 11,000 advertisers worldwide and with direct
relationships with 16,000 publishers.
For more information, please visit www.criteo.com
VIP LUNCH
A third of the UK couldn’t go 24 hours
without the internet; it’s essential to modern
life. Having your own wi-fi service not only
gets more people through your door, it keeps
them coming back. But, it isn’t about simply having wi-fi, it’s
about having the best wi-fi possible that adds value to your
brand. And that’s where we come in.
Providing your customers with super-fast wi-fi that connects
automatically will not only result in happier customers, it will
also assist their shopping experience. Customers are now
researching products online and reading reviews in-store,
making it easier for them to make buying decisions.
But delivering great wi-fi experiences is just the start. We
know that understanding your customers is the lifeblood of
any organisation. That’s why we’ve introduced an exciting new
tool to give you insight on who’s coming through your doors,
and their behaviour in-store. BT Wi-fi Insight provides answers
and insights to bricks and mortar locations in the same way
web analytics services do for e-commerce. It does this all by
using your existing wi-fi network, in order to detect the volume
of traffic passing by your store each day, what proportion
come in, how long they stay and where they go. By applying
sophisticated algorithms it transforms your data to give
retailers insight into how well they are attracting, engaging and
retaining their customers across their store portfolio.
www.btwifi.co.uk
differentiatewithdelivery
thispeakseason
Deliveries when you want them
onthedot.com
Today’s generation of shoppers are the most
demanding yet and will expect nothing but
the best. A seamless and personalised customer
experience is crucial to be competitive this peak.
Despite being the only physical touch point in the
ecommerce journey, delivery is often overlooked
– leading to abandoned baskets and dissatisfied
customers.
On the dot is a service that puts your customers back
in control, by offering a convenient 1-hour delivery
timeslot of their choice. With no integration
necessary, you can offer the ultimate delivery
convenience and lead the pack this peak.
To find out what innovations you can
expect in 2017…
joinourpanelsession
at13.45-14.45onthe
connectstage!
“The revenue run-rate of the Missguided shopping
app went from zero to £30 million within just four
months of the app launch. The app now makes
up 13% of our online revenue.”
- Nitin Passi, Founder and CEO, Missguided
Visit us at stand 15
Compared to the mobile site, Poq-powered apps achieve:
The app commerce company
poqcommerce.com
2x conversion rate 5xrevenue per user3xsessions per user
CO-SPONSOR
Emarsys is a leading global
provider of cloud marketing
software for B2C companies,
and the first B2C Marketing Cloud. The company provides
actionable intelligence to enterprises targeting their customers,
combining machine learning and data science with true
personalization and multichannel delivery to reach customers
most effectively, maximizing engagement and results. With
more than 500 employees in 16 global office locations,
Emarsys serves more than 1,500 clients in 140 countries. Every
month, Emarsys sends over seven billion messages — helping
customers increase revenues and ROI.
To learn more about Emarsys’ innovative solutions, visit
www.emarsys.com/en-uk
ASSOCIATE
Strategic, technology and
operational support to deliver
rapid growth for global brands and retailers.
We are passionate about retail and that permeates everything
that we do - whether we are helping clients like Jimmy Choo
develop an international strategy, working with Clarins to launch
sites in over 25 markets, or putting our heads together with the
team at Asda-Walmart to realise their next innovation.
We have over nine years of experience, during which we’ve
launched more than 170 sites for 25 brands across 30+
markets, logged over 2 million hours of development experience,
and chalked up over 50,000 hours of analysis.
We provide system integration services, retail consultancy
and in-life technology management. We have the expertise,
the experience and the drive to help you take your commerce
operation to the next level.
Part of Dentsu Aegis Network, eCommera is at the forefront of
Brand Commerce – creating effortless, borderless consumer
journeys from the point of engagement to the point of purchase.
Find out more at www.ecommera.com

@retailweek #RWBUZZ
@retailweek #RWBUZZ
our partners...
ASSOCIATE
Kurt Salmon is a global
management consulting firm
dedicated to building the market leaders of tomorrow. More
than just partnering with our clients, we ally with them,
integrating ourselves seamlessly into their organisations in
order to develop innovative, customised solutions for their
business issues.
Succeeding in today’s increasingly complex, consumer-driven
environment is an enormous challenge.
But companies need to look beyond today; they need to
position themselves for continued success in the even more
uncertain future. That’s where Kurt Salmon comes in.
We call it delivering “success for what’s next.” The results are
transformative.
www.kurtsalmon.com/en-gb
ASSOCIATE
HSBC Global Markets offer
sophisticated 24-hour coverage
across our main trading and sales platforms in London, New
York and Hong Kong. Our global teams deliver a wide range of
solution-driven products for our Corporate and Institutional
clients. We offer our clients access to Equities, Fixed Income
including Credit and Rates, Foreign Exchange, Commodities
and Prime Services, in addition to Research, across both
developed and emerging markets.
As a global investor, you’ll benefit from HSBC’s local knowledge
in over 70 countries, balanced by our understanding of global
economics. Use HSBC’s Global Markets expertise to invest in:
* Rates - Gain access to global liquidity and streamline
transactions.
* Credit - Maximise opportunities with the HSBC Global
Credit group to unlock liquidity globally.
* Foreign Exchange – Benefit from the expertise of a leading
global market maker.
* Equities - Take advantage of HSBC’s global connections and
rigorous research.
www.gbm.hsbc.com/solutions/markets
ASSOCIATE
In-store, online, across your
supply network and in your
warehouse Manhattan Associates provides technology to keep
you closely connected to your customer. We provide order
management and inventory solutions that bring you a real-time
view of your inventory and a single view of your customer
transactions served up to all channels from all points in your
network.
Our omni-channel solutions ensure that:
* your store associates can SEE and therefore SELL
* your webstore/call centre can confidently make that
PROMISE
* you can fulfil those orders PROFITABLY every which way the
customer wants
For more information, please visit www.manh.co.uk/science
IN A CROWDED MARKET WE STAND OUT:WE DELIVER RESULTS
AND ARE HAPPY TO BE PAID ON SUCCESS
We build digital and organisation capacity. From one-off assignments through to long-term
programmes that revolutionise performance, we deliver financial and organisational transformation.
It’s why brands such as The Economist. O2, The Financial Times, BHS, Jaguar Land Rover and Bupa engage us for our original
thinking and focus on delivering results.
14TH SEPTEMBER – 12.20 – 12.50PM – COLLABORATE SESSION
You can catch our CEO James Hammersley speaking on technology strategies to streamline processes
and improve profitability – what’s the need to know, now?
• How can we ensure technology delivers measurable commercial return?
• How can data analytics help you develop deep customer insight and drive higher levels of engagement?
• How can shared data add value to your CRM to make you better connected to your customers, streamline processes and
improve profitability?
For further information, please contact us on:
Telephone: 020 7183 0964
Email: enquiries@goodgrowth.co.uk
our clients sell more
TM
Hosting exclusive and unique
videos from our live events.
Discover it today on Retail-Week.com/Talks
*Available to our corporate subscribers only. Not yet a corporate subscriber?
Contact us via corporate.enquiries@emap.com for more information on how to upgrade your access.
OUR NEW VIDEO PLATFORM
INTRODUCING
RW_SUB125_TALK_ADVERT_BUZZ_04.indd 1 24/08/2016 12:13
ASSOCIATE
our clients sell more
TM
In a crowded market we stand out:
we deliver results and are happy to be
paid on success. We build digital and
organisation capacity. From one-off assignments through
to long-term programmes that revolutionise performance,
we deliver financial and organisational transformation. It’s
why brands such as The Economist. O2, The Financial Times,
BHS, Jaguar Land Rover and Bupa engage us for our original
thinking and focus on delivering results.
www.goodgrowth.co.uk
ASSOCIATE
MuleSoft makes it easy to
connect the world‘s applications,
data, and devices. With the market-leading Anypoint
Platform™, companies are building application networks to
fundamentally change the pace of innovation. MuleSoft’s
API-led approach to connectivity gives companies new
ways to reach their customers, employees, and partners.
Organizations in more than 60 countries, from emerging
companies to Global 500 corporations and retailers, use
MuleSoft to transform their businesses.
www.mulesoft.com
ASSOCIATE
Monetate powers multi-
channel personalisation
for the world’s best retail brands. The Monetate Platform
empowers marketers to create, deliver and measure
personalised marketing campaigns across touchpoints—at scale.
Founded in 2008, Monetate influences billions of dollars in
revenue every year for the world’s leading brands. Hundreds
of world-class companies like QVC, Office Depot, Celebrity
Cruises, Radley andJack Wills use Monetate to grow revenue
by boosting their conversion rates through multi-channel
personalisation
On the web, mobile, and email. www.monetate.com

@retailweek #RWBUZZRetail Week advert_V2.indd 2 23/08/2016 10:58
@retailweek #RWBUZZ
ASSOCIATE
Poq - the app commerce company
Poq is a Software-as-a-Service platform
that empowers retailers to create highly effective and fully
customised native apps in record time. Apps that allow
them to build stronger brands, sell more of their products,
deepen customer loyalty and deliver highly relevant content,
communications and rewards.
Our platform is the result of years of focus on retail apps
and is proven to increase conversion rates and revenue. New
code is rolled out every week and major releases delivered
every quarter. Clients include the UK’s largest brands and
department store retailers, such as boohoo, Radley, House of
Fraser and Liberty.
poqcommerce.com
ASSOCIATE
OpenMarket, a division of
Amdocs, helps enterprises
use mobile to transform their business. OpenMarket
provides mobile engagement solutions for organizations to
optimize their operations and enhance relationships with
their customers and employees. Major enterprises choose
OpenMarket for our domain expertise, service flexibility,
demonstrated performance and reliability, global scale, and
corporate maturity. We provide smart, interactive connectivity
to more than 200 countries, enabling businesses to engage
with nearly every mobile user around the world. Our clients
trust us to power their mobile business.
For more information, visit www.openmarket.com
* Company Twitter handle @OpenMarket
* Company LinkedIn profile URL
www.linkedin.com/company/openmarket
* Company website address URL www.openmarket.com
ASSOCIATE
Workday is a leading provider of
enterprise cloud applications for
finance and human resources. Founded
in 2005, Workday delivers financial
management, human capital management, and analytics
applications designed for the world’s largest companies,
educational institutions, and government agencies. More than
1,000 organisations, ranging from medium-sized businesses to
Fortune 50 enterprises, have selected Workday.
www.workday.com
EXPERIENTIAL
Tealium powers the new
era of real-time customer
engagement and marketing, enabling global businesses to
unlock their customer data and create more meaningful,
relevant customer experiences. The company’s industry-
leading customer data platform, comprised of an enterprise
tag management solution, omnichannel customer
segmentation and action engine, and suite of rich data
services, creates a vendor-neutral data foundation that spans
web, mobile, offline and IoT. More than 600 organisations
worldwide trust Tealium to eliminate data silos and build a
unified, actionable customer profile.
For more information, visit www.tealium.com
our partners...
ASSOCIATE
On the dot, a brand of CitySprint, is
a revolutionary service that finally
provides customers with deliveries
that are either immediate, or within a 1-hour timeslot of their
choice, whether that’s today, tomorrow or next week.
On the dot offer a range of delivery solutions that can help your
business drive loyalty and create a better customer experience:
* Integration: our RESTful technology makes integration into
e-commerce, EPOS systems and apps easy, with simple
API calls allowing retailers to deliver the ultimate in delivery
convenience to their customers.
* Alternatively, On the dot can be offered via our Retailer
Portal. Retailers can create an account via Onthedot.com
allowing customers to use the service in-store or over the
phone.
* On the dot returns – our reverse On the dot logistics
allow us to collect return items from customers in a 1-hour
timeslot of their choice and return them to a retailer’s local
store or DC.
* Clicked and not collected – we offer convenient home
deliveries for customers who do not come to collect their
purchases.
For more information please contact us at hello@onthedot.com
or visit our website onthedot.com/retailer
BREAKFAST
BRIEFING
Sailthru, the leading provider of email
and personalisation software for the world’s top eCommerce
and media companies, is driving a major shift in how
companies engage with their individual customers and
optimise their revenue opportunities. Sailthru-powered 1:1
relationships with consumers drive higher revenue and reduce
churn for the world’s fastest growing eCommerce companies,
including JustFab, matchesfashion.com and Chemist Direct
and the most innovative publishers, including The Economist,
Business Insider, and ESI Media.
www.sailthru.com

@retailweek #RWBUZZ
@retailweek #RWBUZZ
Kurt Salmon delivers results worldwide
through unparalleled expertise in the
retail and consumer goods sectors.
Our industry specialisation coupled with our proprietary
analytical tools, innovative approach and implementation
focus means we can help our clients identify and unlock
hidden value.
Over our venerable 80-year history, this approach has
earned us the privilege of working with 30 of the world’s
top 50 – and all of the top five – retailers, as well as top-tier
global and specialty brands, suppliers and manufacturers.
www.kurtsalmon.com | 020 7710 5200
Join our panel discussion on Day 1, 14:20–14:50, Innovate Stream
Are the traditional retail KPIs still relevant in 21st century retailing?
We discuss some new KPIs and what they mean for the new retail model.
Chaired by: Dan Murphy, Partner – U.K. Retail and Consumer Group, Kurt Salmon
Confirmed Panellists:
Mark Felix, Director of Online Trade, John Lewis
Richard Hewitt, Head of Digital Stores, Marks Spencer
Claire Higgins, Head of Digital Marketing, Selfridges Group
our partners... SUPPORTER
Brother UK is an information,
communication and technology
services provider that has years of experience working with
the sector providing secure, efficient and cost-effective
print, scan and labelling solutions.
Whether it’s reducing print costs across dispersed retail
locations, improving the efficiency of scan at head office or
empowering staff to print on the shop floor, Brother will work
with your business to understand your challenges and provide
a tailored technology solution to help you overcome them.
Brother is already working with some of the UK’s biggest
retailers to help them improve efficiencies and decrease
costs through secure and reliable print and scan solutions.
For more information on Brother’s retail solutions please
visit www.brother.co.uk/business-solutions/retail or contact
us on retail@brother-uk.com
CHARGEBOX
SPONSOR
Founded in 2005 by Imperial College graduate and current
CEO, Ian Hobson, ChargeBox‘s mission is to keep the mobile
world powered by bringing free charging to everyone who is
on the go. They are now doing so in 12 countries worldwide,
counting clients such as Westfield, Hammerson, HM and
John Lewis.
In 2006, ChargeBox manufactured and delivered 100 charging
stations across the UK. By 2015, they manufactured 2000,
half of which are exported to their international partners‘
network. ChargeBox ensures an optimal security and charging
experience with products designed in the UK, built within a EU
supply chain and maintained by ChargeBox and its partners.
In 2015 the company completed a successful crowdfunding
campaign and raised £500K from private investors to fund
further national and international growth.
www.chargebox.com
EXHIBITOR
Marketers are laser-focused
on delivering the best
customer experience in email.
With endless amounts of data and limited time, they rely on
Movable Ink to deliver hyper-personalised and engaging email
content that’s updated at the moment of open. Innovative
brands use Movable Ink to drive customer engagement and
marketing ROI.
www.movableink.com
SUPPORTER
Retail Week Prospect is a live
in-depth resource with exclusive
knowledge on UK’s top retailers.
It delves into each retailer’s customer facing capabilities, tech,
e-commerce and supply chain strategies and has over 800
key decision maker profiles. Technology suppliers using Retail
Week Prospect can unlock growth and convert faster by
targeting the right retailers and pitching the right ideas, using
insight found nowhere else.
Book a demo to find out more today, call +44 (0)20 3033 2842
or e-mail enquiries@retailweekprospect.com
www.RetailWeekProspect.com
SUPPORTER
Retail Week Talks is a
new service for corporate customers which showcases the
best and most inspirational videos from all of our live events.
Whether you want to hear what Mike Logue has to say on
company culture or where Facebook feels the future lies for
the connected consumer we have a video for you. Covering
14 topics across nine sectors Retail Week Talks is regularly
updated and has been carefully designed to make it simple to
discover leading speakers from retail and beyond.
For more information visit retail-week.com/talks or to become
a corporate member visit retail-week.com/membership

@retailweek #RWBUZZ
We are a digital engineering and transformation partner. We help retailers challenge the
status quo and create enduring customer loyalty with technology and service design.
To start your retail transformation join ThoughtWorks’ European Head of Retail,
Mark Collin at 13.40pm on Wednesday 14th September at Retail Week Buzz.
Or email Bill Mckimm at: bmckimm@thoughtworks.com.
INNOVATION
DOESN’T COME
OFF THE RAIL
thoughtworks.com/retail
IN ASSOCIATION WITH
24 HOURS TO DRIVE ONLINE SHOPPERS
INTO STORE LOCATIONS
The Retail Week Hackathon in association with Yext
will bring together some of the brightest minds in retail
and technology to generate new innovative ideas. Held
during Retail Week Buzz on September 14 – 15, the
teams will battle it out over a 24 hour period to come up
with the best ideas.
The challenge: How can retailers use technology to drive
online shoppers into store locations and create a truly
seamless customer experience in the process?
The teams will pitch to our expert judging panel
throughout the course of the 24 hours and the winner
will be announced on the main stage receiving a trophy
and coverage in Retail Week. Anyone can get involved in
the Retail Week Hackathon, sign up here for your entry
to be considered.
hackathon
LEADERS LAB
Leaders Lab is a VIP lounge for senior retailers
to easily meet their peers. By invitation only,
this is the perfect opportunity to discuss recent
developments and challenges with your peers in
an off the record environment.
A taste of what’s in store at Buzz
SHOWCASE
An area for budding tech
start-ups to exhibit and pitch
to the wider retail community.
This is your opportunity to hear
from those who can give you that
competitive edge.
For those all-important personalised
conversations, we’ve created even
more networking time and a dedicated
content stream – “Collaborate”.
Personalised and wholly interactive,
these sessions are designed to gain
exclusive insight into retail’s challenges
and pitfalls.
COLLABORATION
RETAIL WEEK MOVERS
AND SHAKERS
Our Advisory Board will put
A Spotlight on the top two
products from the Buzz
partners that they feel are
going to revolutionise the
retail landscape.
We are teaming up with Retail Week Tech Ecomm Awards
to celebrate the most creative digital ideas and
forward-thinking technology initiatives. The awards
will take place on the evening of 14 September
Visit our Buzz zone to turn
yourself digital with our IPAD
caricaturist sponsored by Tealium
Chill out in our Buzz Inn and grab yourself
a massage
Take a snap by our #RWBUZZ sign for
your chance to win a prize
THE RETAIL WEEK TECH ECOMM AWARDS
Co-located with Retail Week
Buzz on 15 September,
Innovation in Payments will
address how retailers are
making payments faster,
easier and more secure.
LEARN HOW to deliver
the ultimate customer
experience, remain current
and ensure no customers are
lost at the payment stage.
INNOVATION IN
PAYMENTS

8 - 9 March 2017
InterContinental London, The O2, London
The marriage of Sainsbury’s and Argos is by far the
biggest retail story of 2016. Mike Coupe opens Retail
Week Live 2017 by discussing the rationale for the
deal, the opportunity the combined business creates
and an insight into how customers will benefit.
Join Mike Coupe and 150+ industry heavyweights at Retail Week Live.
live.retail-week.com Booking +44 (0)203 033 4247
Mike Coupe, chief executive, Sainsbury’s
Tier 2 Sponsor Tier 3 Sponsors Supporters
RWL_CONF90_RWL17_FPAD_03.indd 1 06/09/2016 16:43
Issued by HSBC Holdings plc.
SHAPINGTHE
DEALINGROOM
OFTOMORROW.W..W
FORYOYOOY U.
TODAYAYYAY..Y
At HSBC we understand that ﬁnancial markets
are constantly evolving, and that the key to
success tomorrow is preparation today.
Looking ahead to upcoming changes in trading
and regulations, we have crafted advanced
solutions in Execution and developed innovative
tools in Risk Management. Along with solid
Financing capabilities, we could help our clients
make the most of future opportunities, now.
See how we can help your business at
www.gbm.hsbc.com/markets

Sailthru powers
customer retention
for the world’s
leading retailers
The fastest-growing ecommerce brands trust Sailthru
Connect with us.
sailthru.com | sales@sailthru.com | 020.3745.3564

RetailWeek Buzz conference-programme

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