1. Paul Shetler
Digitising MOJ

2. What people’s expectations of digital usually are

3. Hard to find and understand the claim
forms he needed
Made simple mistakes on the court
submission that cost him six weeks
and £175 because the judge threw the
case out
Long delays waiting for the post
Source: MOJ Digital User Research
Bill, 67
Civil Claimant
Bill’s experience with
MOJ was frustrating and
wasteful

4. We’re improving the way that
people access justice when they
are at their most vulnerable

5. Delivery/iteration beats perfection
Service redesign needs policy
There’s a lot to do - divide the labour
You’re nowhere without in-house
capability
Four things I learnt

6. Products not projects
Users not customers
People not profits
Show don’t tell
Deliver in 20 weeks or less
What’s different in government?

7. What we’re delivering
Serving the needs of users associated with:
16products
Courts
Prisons
Legal Aid
Office of the Public Guardian

8. Government as a Platform
Deeper digital inclusion
User journeys across Justice
Next

9. We are hiring!
bit.ly/MOJDigital