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How People Learn About
Their Local Community
    in a Digital Age
       Kristen Purcell, Ph.D.
    Associate Director, Research
       Pew Internet Project

Canadian Security Intelligence Service
  Informing (In)Stability Conference
        February 21-22, 2012
          Ottawa, Canada
•   Part of the Pew Research Center, a nonpartisan “fact tank” based in
    Washington, DC that provides high quality, objective data to thought
    leaders and policymakers

•   PRC is funded primarily by the Pew Charitable Trusts

•   Data for this talk is from nationally representative telephone survey of
    2,251 U.S. adults age 18+ (on landlines and cell phones) conducted in
    January 2011

•   The survey was done in partnership with Pew’s Project for Excellence
    in Journalism, and was funded by the Knight Foundation
The Internet in 2000
                                      Slow, stationary connections
46% of US adults used the internet       built around a desktop
                                                computer
     5% had home broadband
          connections
    <20% watched video online
     53% owned a cell phone
0% connected to internet wirelessly
   0% used social network sites
The Internet in 2012
                                         Mobile devices have changed
                                           the relationship between
82% of US adults use the internet, 76%   information, time and space
 of whom are online on any given day

     2/3 have broadband at home

 87% have a cell phone; 19% have a
         tablet computer

    2/3 are wireless internet users

  71% of adult internet users watch         We live in a
                                         networked world,
            video online
                                          information is
                                          embedded and
    65% of online adults use SNS             ambient
What Makes This Study Unique?

Past research tended to ask a single question:
“Where do you go most often to get local news?’”

This survey asked about 16 different local topics and
the sources people relied on most for each topic

Resulting picture is a complex local news ecosystem;
people rely on different platforms for different topics

A few important notes….
       ”Local newspaper” includes print and web version
       “TV news” includes broadcast and website
       “Internet” includes web-only sources such as search
       engines, special topic sites, and social networking sites
Headlines from the Local News Survey

                            Local TV news remains most popular source for local
                            news in the US, yet adults rely on it primarily for just 3
                            subjects—weather, breaking news and traffic

                            American adults turn to local newspapers for a wider
                            range of information than any other source, yet for topics
                            followed by fewer people

                            The internet is now the top source on subjects such as
                            education, local businesses and restaurants/bars/clubs


                            Disruption lies ahead…
For the 79% of online American adults, the internet is the 1st or 2nd most relied-
                  upon source for 15 of 16 local topics
 For adults under 40, the web is first for 11 of the top 16 topics—and a close
                           second on four others
Bottom Line – Local News is a Complex Ecosystem
                       Different people rely on different sources
                                   for different topics

                        Local news consumption habits vary
                       widely by age, as well as race/ethnicity,
                       community type, and other key factors

                       No one platform is outpacing another in
                               delivering all types of
                          community news and information

                       Roughly 2/3 use at least 3 media sources
                           every week to get local news —
                         and 15% rely on at least six weekly

                        45% do not have a favorite local news
                                      source
Popular Local Topics

The most popular of the 16 topics
      asked about are…

          weather (89%)
       breaking news (80%)
        local politics (67%)
           crime (66%)

    The least popular are…

   government activities (42%)
     local job openings (39%)
       social services (35%)
  zoning and development (30%)
Most Frequently
 Used Local News
     Sources

Used at least weekly for
   any local news…

      Local TV
  Word of Mouth
        Radio
    Newspaper
      Internet
  Print Newsletter
Source by Topic:
The Preferred Source for 16 Local News Topics
When Do Newspapers Top the List?

                 If your local newspaper no longer
                  existed, would that have a major
                impact, minor impact, or no impact
                    on your ability to keep up with
                 information and news about your
                          local community?

                   69% say losing the local paper would
                          have no impact (39%)
                      or only a minor impact (30%)

                 Among adults age 18-29, 74% say losing
                  their local paper would not significantly
                 affect their ability to get local information

                 Similarly, 74% of home broadband users
                 say losing their paper would have only a
                            minor impact, if at all
When Does Local TV Top the List?
                    Local TV is a critical source for
                          everyday news and
                     the most popular local topics

                 But, the internet is beginning to creep
                           into these territories
When is the Internet a Top Source for Local News?




                          The internet has surpassed newspapers as a
                          source for national and international news…
                                    and is now emerging as a
                                 significant source for local news

                            Among all adults, the internet is the most
                            relied upon source for 5 of 16 local topics

                          Among online adults, the internet ranks first or
                              second on all but one topic (crime)
The Impact of Mobile Devices and Geolocation

                 Mobile is slowly becoming a local news medium

              47% of US adults use mobile devices to get local news and
              information of some kind, but it’s still largely supplemental
              Yet even now, 5% of US adults rely on a mobile app as their
                         main source for weather information

Percent of US adults who use a mobile device to…
           check local weather (36%)
     find local restaurants/businesses (31%)
 get general news about their community (25%)
    check local sports scores/updates (20%)
    get local traffic/transportation info (19%)
  get discounts/coupons for local stores (16%)
   get local news alerts by text or email (13%)
41% of US Adults are “Local News Participators”

                                                     They do at least one of the following:

                                                        25% share links to local stories/videos
                                                     16% comment on local news stories or blogs
                                                                they read online
                                                       16% post news or info about their local
                                                      community on a social networking site like
                                                                    Facebook
                                                       8% contribute to online discussions or
                                                       message boards about their community
 SNS are not yet a main source for local info
                                                          6% “tag” online local news content
Very small percentages named SNS as the place they
      turn to most for any of the 16 local topics    5% contribute articles, opinion pieces, photos
 Social networks ranked highest as a source for…      or videos about their local community online
              local restaurants (2%)                    2% post news or info about their local
             community events (2%)                             community on Twitter
Into the Future: Apps and Augmented Reality
The Future is Already Here

Age 18-39                           Age 40+
        weather
        politics                       restaurants
         crime                      local businesses
 arts/cultural events       The
   local businesses      internet
        schools
                           is the
 community events
      restaurants          main
         traffic          source
         taxes          for these
        housing
                          topics
  local government
          jobs
    social services
zoning/development
All data available at pewinternet.org

             Kristen Purcell, Ph.D.
            Associate Director, Research
 Pew Research Center’s Internet & American Life Project


  kpurcell@pewinternet.org

                  Twitter:
               @pewinternet
               @kristenpurcell

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How People Learn About Their Local Community in a Digital Age

  • 1. How People Learn About Their Local Community in a Digital Age Kristen Purcell, Ph.D. Associate Director, Research Pew Internet Project Canadian Security Intelligence Service Informing (In)Stability Conference February 21-22, 2012 Ottawa, Canada
  • 2. Part of the Pew Research Center, a nonpartisan “fact tank” based in Washington, DC that provides high quality, objective data to thought leaders and policymakers • PRC is funded primarily by the Pew Charitable Trusts • Data for this talk is from nationally representative telephone survey of 2,251 U.S. adults age 18+ (on landlines and cell phones) conducted in January 2011 • The survey was done in partnership with Pew’s Project for Excellence in Journalism, and was funded by the Knight Foundation
  • 3. The Internet in 2000 Slow, stationary connections 46% of US adults used the internet built around a desktop computer 5% had home broadband connections <20% watched video online 53% owned a cell phone 0% connected to internet wirelessly 0% used social network sites
  • 4. The Internet in 2012 Mobile devices have changed the relationship between 82% of US adults use the internet, 76% information, time and space of whom are online on any given day 2/3 have broadband at home 87% have a cell phone; 19% have a tablet computer 2/3 are wireless internet users 71% of adult internet users watch We live in a networked world, video online information is embedded and 65% of online adults use SNS ambient
  • 5. What Makes This Study Unique? Past research tended to ask a single question: “Where do you go most often to get local news?’” This survey asked about 16 different local topics and the sources people relied on most for each topic Resulting picture is a complex local news ecosystem; people rely on different platforms for different topics A few important notes…. ”Local newspaper” includes print and web version “TV news” includes broadcast and website “Internet” includes web-only sources such as search engines, special topic sites, and social networking sites
  • 6. Headlines from the Local News Survey Local TV news remains most popular source for local news in the US, yet adults rely on it primarily for just 3 subjects—weather, breaking news and traffic American adults turn to local newspapers for a wider range of information than any other source, yet for topics followed by fewer people The internet is now the top source on subjects such as education, local businesses and restaurants/bars/clubs Disruption lies ahead… For the 79% of online American adults, the internet is the 1st or 2nd most relied- upon source for 15 of 16 local topics For adults under 40, the web is first for 11 of the top 16 topics—and a close second on four others
  • 7. Bottom Line – Local News is a Complex Ecosystem Different people rely on different sources for different topics Local news consumption habits vary widely by age, as well as race/ethnicity, community type, and other key factors No one platform is outpacing another in delivering all types of community news and information Roughly 2/3 use at least 3 media sources every week to get local news — and 15% rely on at least six weekly 45% do not have a favorite local news source
  • 8. Popular Local Topics The most popular of the 16 topics asked about are… weather (89%) breaking news (80%) local politics (67%) crime (66%) The least popular are… government activities (42%) local job openings (39%) social services (35%) zoning and development (30%)
  • 9. Most Frequently Used Local News Sources Used at least weekly for any local news… Local TV Word of Mouth Radio Newspaper Internet Print Newsletter
  • 10. Source by Topic: The Preferred Source for 16 Local News Topics
  • 11. When Do Newspapers Top the List? If your local newspaper no longer existed, would that have a major impact, minor impact, or no impact on your ability to keep up with information and news about your local community? 69% say losing the local paper would have no impact (39%) or only a minor impact (30%) Among adults age 18-29, 74% say losing their local paper would not significantly affect their ability to get local information Similarly, 74% of home broadband users say losing their paper would have only a minor impact, if at all
  • 12. When Does Local TV Top the List? Local TV is a critical source for everyday news and the most popular local topics But, the internet is beginning to creep into these territories
  • 13. When is the Internet a Top Source for Local News? The internet has surpassed newspapers as a source for national and international news… and is now emerging as a significant source for local news Among all adults, the internet is the most relied upon source for 5 of 16 local topics Among online adults, the internet ranks first or second on all but one topic (crime)
  • 14. The Impact of Mobile Devices and Geolocation Mobile is slowly becoming a local news medium 47% of US adults use mobile devices to get local news and information of some kind, but it’s still largely supplemental Yet even now, 5% of US adults rely on a mobile app as their main source for weather information Percent of US adults who use a mobile device to… check local weather (36%) find local restaurants/businesses (31%) get general news about their community (25%) check local sports scores/updates (20%) get local traffic/transportation info (19%) get discounts/coupons for local stores (16%) get local news alerts by text or email (13%)
  • 15. 41% of US Adults are “Local News Participators” They do at least one of the following: 25% share links to local stories/videos 16% comment on local news stories or blogs they read online 16% post news or info about their local community on a social networking site like Facebook 8% contribute to online discussions or message boards about their community SNS are not yet a main source for local info 6% “tag” online local news content Very small percentages named SNS as the place they turn to most for any of the 16 local topics 5% contribute articles, opinion pieces, photos Social networks ranked highest as a source for… or videos about their local community online local restaurants (2%) 2% post news or info about their local community events (2%) community on Twitter
  • 16. Into the Future: Apps and Augmented Reality
  • 17. The Future is Already Here Age 18-39 Age 40+ weather politics restaurants crime local businesses arts/cultural events The local businesses internet schools is the community events restaurants main traffic source taxes for these housing topics local government jobs social services zoning/development
  • 18. All data available at pewinternet.org Kristen Purcell, Ph.D. Associate Director, Research Pew Research Center’s Internet & American Life Project kpurcell@pewinternet.org Twitter: @pewinternet @kristenpurcell