These pages contain a broad set of guidelines to help prepare a student for a successful entry into hotel Front Office department.

1. The General Guidelinesfor Students whowouldlike to start their career inFront
Office Operations
The campus interviewprocess wouldtry toensure the following qualities, skills
and knowledge from a candidate:
1. Appearance- wellgroomed and pleasant looking. Not necessarily good
looking, though.
2. Communicationskills in English, a local and, a foreign language.
3. General knowledge, localknowledgeand, ideas about planning a
customer’s itinerary (travelschedule).
4. Airlines- Indian and International, brands and types.
5. Property Management System, theory & application (IDS, Opera etc)
6. FrontOffice Terminologies (Glossary) and definitions.
7. Mathematical formulas fromall three years (e.g. ARR, Rev PAR,
GOPPAR, Forecastformula, Yield %, Hubbart’s Formula etc)
8. General computer application (MS Word, Excel spreadsheet)
9. Situationhandling and Case Studies
10.IndustrialTraining and other relevant experiences
11.GDS and online booking channels
12.Country, capital and currency
13.Places of tourist interest and how to reach them (Bihar and Jharkhand;
or the locality you are working in).
Reference Books: (listedby Author’s name)
1. Michael Kasavana & Richard Brooks
2. Jata Shankar Tewari
3. S.K. Bhatnagar
4. Anutosh Bhakta
5. Sudhir Andrews
6. J L Bardy (pdf copy available on slideshare.net and FO Lab)
Note: The above listed books are all available in the InstituteLibrary.

2. Tips for Preparation
1. Group study is better than studying alone.
2. Speak in English continuously.
3. Revise regularly.
4. Make shortnotes in your own handwriting.
Tips for Interview:
1. Make a shortbut impressive Resume. Do not ignorethe photograph.
2. Read current affairs in newspaper and hospitality magazines to get an idea
about the possible topics for GD.
3. Preparea smart introduction of under one minute, highlighting your
achievements, skills, experience and people friendly nature.
4. Prepareanswers for FAQ in Interviews. FAQ is shortfor frequently asked
questions.
5. Practice, whenever possible. Practiceis the key to improvement.
6. If not, record your own mobilevideo and analyze. Consult you teacher, if in
doubt.
7. Make a video resume.
8. Video tutorialsfor all topics are available on YouTube.
9. Think of checking your psycho-professional profilethrough onlinetests
like MBTI. A link is givebelow.
http://www.humanmetrics.com/cgi-win/jtypes2.asp
PraveenJha
SeniorLecture
IHM Hajipur

3. Next:Reference websites.