SlideShare a Scribd company logo
1 of 54
China Gorman
Advisor, Speaker
2
©2015QUALTRICSLLC.
The recording for today’s presentation will be available on-demand at talentweek.com.
Along with other content and webinars from Talentweek.
Join the conversation on twitter by tweeting @qualtrics using #Talentweek and #HumanCapital.
It’s not too late to register! Make sure your team and network register for Talentweek.
Housekeeping
China Gorman
ADVISOR, SPEAKER
China Gorman is a successful global business executive in the
competitive Human Capital Management (HCM) sector. She is a
sought-after advisor and speaker bringing the CEO perspective
to the challenges of building cultures of humanity for top
performance and innovation. Well known for her tenure as CEO
of the Great Place to Work® Institute, COO and interim CEO of
the Society for Human Resource Management (SHRM) and
President of Lee Hecht Harrison, China works with HCM
organizations all over the world to enhance their brands and
their go-to-market strategies. She sits on the corporate boards of
Universum, Motivis Learning and PeopleStrong, and chairs the
Universum North America board. Additionally, she serves on the
Executive Committee of the Board of Jobs for America’s
Graduates as well as the Advisory Boards of Elevated Careers,
the Workforce Institute at Kronos, and WorldBlu. China is the
author of the popular blog Data Point Tuesday, and is published
and frequently quoted in media properties like Fortune, TLNT,
Huffington Post, Inc., Fast Company, U.S. News & World Report,
HR Magazine and many others.
History
Humanity vs. Engagement
What’s for breakfast?
What’s selling?
History of Workplace
Humanity
Engagement
Gallup
Engagement
Gallup
Engaged and Committed
“For the first time
since the industrial
revolution you cannot
build a company that’s
fit for the future
without building one
that’s fit for human
beings.”
Gary Hamel
“Happiness fuels
success, not the other
way around. When we
are positive, our brains
become more engaged,
creative, motivated,
energetic, resilient, and
productive at work.”
Shawn Achor
Benefits of Well-Being
return on investment
for comprehensive, well-run
employee wellness programs
reduction in
healthcare costs for employees
taking mindfulness/meditation
classes
of employees report
a positive impact on
productivity from flexible life-
work balance
of companies report
an extremely positive effect on
productivity from integrated
well-being programs
of companies report
an extremely positive effect on
engagement from integrated
well-being programs
lower voluntary
turnover for companies who
have highly effective wellness
programs
6:1 40% 28%
87% 79% 88%
1975
83% 17%
Corporate value creation is changing
Source: Ocean Tomo, LLC
*January 1, 2015
Intangible
assets
Tangible assets
1985
68% 32%
Corporate value creation is changing
Source: Ocean Tomo, LLC
*January 1, 2015
Intangible
assets
Tangible assets
1995
32% 68%
Corporate value creation is changing
Source: Ocean Tomo, LLC
*January 1, 2015
Intangible
assets
Tangible assets
2005
20% 80%
Corporate value creation is changing
Source: Ocean Tomo, LLC
*January 1, 2015
Intangible
assets
Tangible assets
Source: Ocean Tomo, LLC
*January 1, 2015
Intangible
assets
Tangible assets
2015*
16% 84%
Corporate value creation is changing
Source: Ocean Tomo, LLC
*January 1, 2015
Intangible
assets
Tangible assets
2015*
16% 84%
Corporate value creation is changing
That boards and
CEOs are paying
attention to talent
means they’re
ready to start
paying attention
to culture.
Engagement
Gallup
NOT
Josh
Bersin
Josh
Bersin
Thank you!
China Gorman
@ChinaGorman
china@chinagorman.com
www.ChinaGorman.com
THANK YOU!

More Related Content

What's hot

6 ways to simplify work and be more productive
6 ways to simplify work and be more productive6 ways to simplify work and be more productive
6 ways to simplify work and be more productiveTED Talks
 
7 Key Insights From HR Tech 2016
7 Key Insights From HR Tech 20167 Key Insights From HR Tech 2016
7 Key Insights From HR Tech 2016O.C. Tanner
 
Employee Engagement Pp 29 Jul2012
Employee Engagement Pp 29 Jul2012Employee Engagement Pp 29 Jul2012
Employee Engagement Pp 29 Jul2012bricerjohnson
 
ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart
ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart
ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart Dogs Trust
 
Happiness At Work - Hppy white paper
Happiness At Work  - Hppy white paperHappiness At Work  - Hppy white paper
Happiness At Work - Hppy white paperHppy
 
Purposeful Apprection Guide from O.C. Tanner
Purposeful Apprection Guide from O.C. TannerPurposeful Apprection Guide from O.C. Tanner
Purposeful Apprection Guide from O.C. TannerO.C. Tanner
 
Positivity 101: How to Lead in Times of Change
Positivity 101: How to Lead in Times of ChangePositivity 101: How to Lead in Times of Change
Positivity 101: How to Lead in Times of ChangeGloboforce
 
Engagement and Retention Guide
Engagement and Retention GuideEngagement and Retention Guide
Engagement and Retention Guidemctenzyk
 
A Call to Greatness: Why Chasing Employee Engagement is Thinking Too Small
A Call to Greatness: Why Chasing Employee Engagement is Thinking Too SmallA Call to Greatness: Why Chasing Employee Engagement is Thinking Too Small
A Call to Greatness: Why Chasing Employee Engagement is Thinking Too SmallO.C. Tanner
 
How to Keep Employees Motivated at Work?
How to Keep Employees Motivated at Work?How to Keep Employees Motivated at Work?
How to Keep Employees Motivated at Work?Socialcast
 
The Roadmap to Great Work
The Roadmap to Great WorkThe Roadmap to Great Work
The Roadmap to Great WorkO.C. Tanner
 
15 powerful workplace ideas
15 powerful workplace ideas15 powerful workplace ideas
15 powerful workplace ideasCPA Australia
 
How to Build the Perfect Team
 How to Build the Perfect Team How to Build the Perfect Team
How to Build the Perfect TeamWrike
 
Why Millennials Are Leaving the Church and How to Win Them Back
Why Millennials Are Leaving the Church and How to Win Them BackWhy Millennials Are Leaving the Church and How to Win Them Back
Why Millennials Are Leaving the Church and How to Win Them BackPaul Sohn
 
Millennials: Understanding the Generation
Millennials: Understanding the GenerationMillennials: Understanding the Generation
Millennials: Understanding the GenerationUrbanBound
 
What is Employee Engagement?
What is Employee Engagement?What is Employee Engagement?
What is Employee Engagement?HRZoneHR
 
Do you really want to be the boss?
Do you really want to be the boss?Do you really want to be the boss?
Do you really want to be the boss?MartinD1
 
The Importance of National Hospital Week
The Importance of National Hospital WeekThe Importance of National Hospital Week
The Importance of National Hospital WeekO.C. Tanner
 
What Will the Performance Review Look Like in 2016?
What Will the Performance Review Look Like in 2016?What Will the Performance Review Look Like in 2016?
What Will the Performance Review Look Like in 2016?O.C. Tanner
 

What's hot (20)

6 ways to simplify work and be more productive
6 ways to simplify work and be more productive6 ways to simplify work and be more productive
6 ways to simplify work and be more productive
 
7 Key Insights From HR Tech 2016
7 Key Insights From HR Tech 20167 Key Insights From HR Tech 2016
7 Key Insights From HR Tech 2016
 
Employee Engagement Pp 29 Jul2012
Employee Engagement Pp 29 Jul2012Employee Engagement Pp 29 Jul2012
Employee Engagement Pp 29 Jul2012
 
ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart
ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart
ICAWC 2013 - Creating a Happy & Productive Workplace - Henry Stewart
 
Happiness At Work - Hppy white paper
Happiness At Work  - Hppy white paperHappiness At Work  - Hppy white paper
Happiness At Work - Hppy white paper
 
Purposeful Apprection Guide from O.C. Tanner
Purposeful Apprection Guide from O.C. TannerPurposeful Apprection Guide from O.C. Tanner
Purposeful Apprection Guide from O.C. Tanner
 
Positivity 101: How to Lead in Times of Change
Positivity 101: How to Lead in Times of ChangePositivity 101: How to Lead in Times of Change
Positivity 101: How to Lead in Times of Change
 
Engagement and Retention Guide
Engagement and Retention GuideEngagement and Retention Guide
Engagement and Retention Guide
 
A Call to Greatness: Why Chasing Employee Engagement is Thinking Too Small
A Call to Greatness: Why Chasing Employee Engagement is Thinking Too SmallA Call to Greatness: Why Chasing Employee Engagement is Thinking Too Small
A Call to Greatness: Why Chasing Employee Engagement is Thinking Too Small
 
How to Keep Employees Motivated at Work?
How to Keep Employees Motivated at Work?How to Keep Employees Motivated at Work?
How to Keep Employees Motivated at Work?
 
The Roadmap to Great Work
The Roadmap to Great WorkThe Roadmap to Great Work
The Roadmap to Great Work
 
15 powerful workplace ideas
15 powerful workplace ideas15 powerful workplace ideas
15 powerful workplace ideas
 
How to Build the Perfect Team
 How to Build the Perfect Team How to Build the Perfect Team
How to Build the Perfect Team
 
Inside BCG's Smart Simplicity Approach
Inside BCG's Smart Simplicity ApproachInside BCG's Smart Simplicity Approach
Inside BCG's Smart Simplicity Approach
 
Why Millennials Are Leaving the Church and How to Win Them Back
Why Millennials Are Leaving the Church and How to Win Them BackWhy Millennials Are Leaving the Church and How to Win Them Back
Why Millennials Are Leaving the Church and How to Win Them Back
 
Millennials: Understanding the Generation
Millennials: Understanding the GenerationMillennials: Understanding the Generation
Millennials: Understanding the Generation
 
What is Employee Engagement?
What is Employee Engagement?What is Employee Engagement?
What is Employee Engagement?
 
Do you really want to be the boss?
Do you really want to be the boss?Do you really want to be the boss?
Do you really want to be the boss?
 
The Importance of National Hospital Week
The Importance of National Hospital WeekThe Importance of National Hospital Week
The Importance of National Hospital Week
 
What Will the Performance Review Look Like in 2016?
What Will the Performance Review Look Like in 2016?What Will the Performance Review Look Like in 2016?
What Will the Performance Review Look Like in 2016?
 

Viewers also liked

How to Execute Your CX Vision
How to Execute Your CX VisionHow to Execute Your CX Vision
How to Execute Your CX VisionQualtrics
 
Work is a Relationship, Act Accordingly
Work is a Relationship, Act AccordinglyWork is a Relationship, Act Accordingly
Work is a Relationship, Act AccordinglyQualtrics
 
How Volkswagen Australia Fuses Customer and Employee Experiences
How Volkswagen Australia Fuses Customer and Employee ExperiencesHow Volkswagen Australia Fuses Customer and Employee Experiences
How Volkswagen Australia Fuses Customer and Employee ExperiencesQualtrics
 
Creating an Engagement Eco-system: Transforming engagement measurement and em...
Creating an Engagement Eco-system: Transforming engagement measurement and em...Creating an Engagement Eco-system: Transforming engagement measurement and em...
Creating an Engagement Eco-system: Transforming engagement measurement and em...Qualtrics
 
Designing a CX Program for Business Results
Designing a CX Program for Business ResultsDesigning a CX Program for Business Results
Designing a CX Program for Business ResultsQualtrics
 
Measure and act across the employee lifecycle
Measure and act across the employee lifecycleMeasure and act across the employee lifecycle
Measure and act across the employee lifecycleQualtrics
 
5 Steps for Building an Ideal Company culture (and what to watch out for!)
5 Steps for Building an Ideal Company culture (and what to watch out for!)5 Steps for Building an Ideal Company culture (and what to watch out for!)
5 Steps for Building an Ideal Company culture (and what to watch out for!)Qualtrics
 
How to Standardize Organization-Wide Data Collection
How to Standardize Organization-Wide Data CollectionHow to Standardize Organization-Wide Data Collection
How to Standardize Organization-Wide Data CollectionQualtrics
 
Webinar voice of the customer best practices 100814 final
Webinar   voice of the customer best practices 100814 finalWebinar   voice of the customer best practices 100814 final
Webinar voice of the customer best practices 100814 finalQualtrics
 
Employee Inspiration: How to Create Energy That Drives Better Customer Outcomes
Employee Inspiration: How to Create Energy That Drives Better Customer OutcomesEmployee Inspiration: How to Create Energy That Drives Better Customer Outcomes
Employee Inspiration: How to Create Energy That Drives Better Customer OutcomesQualtrics
 
A sampling of our bank creative work
A sampling of our bank creative workA sampling of our bank creative work
A sampling of our bank creative workGrowthFactorX
 
DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014
DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014
DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014Stephanie De Lima
 
Selecting, Developing, and Engaging Leaders at All Levels
Selecting, Developing, and Engaging Leaders at All LevelsSelecting, Developing, and Engaging Leaders at All Levels
Selecting, Developing, and Engaging Leaders at All LevelsQualtrics
 
10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)
10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)
10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)PeopleMetrics
 
Voice of the Parent: How Schools can Engage with Parents
Voice of the Parent: How Schools can Engage with ParentsVoice of the Parent: How Schools can Engage with Parents
Voice of the Parent: How Schools can Engage with ParentsQualtrics
 
Inside the Mind of the Modern Job Seeker
Inside the Mind of the Modern Job SeekerInside the Mind of the Modern Job Seeker
Inside the Mind of the Modern Job SeekerQualtrics
 
Best Practices in Building a Successful VoC Program
Best Practices in Building a Successful VoC ProgramBest Practices in Building a Successful VoC Program
Best Practices in Building a Successful VoC ProgramDelvinia
 
Qualtrics Panel Management Product Tour: The Future of Market Research
Qualtrics Panel Management Product Tour: The Future of Market ResearchQualtrics Panel Management Product Tour: The Future of Market Research
Qualtrics Panel Management Product Tour: The Future of Market ResearchQualtrics
 
From Data to Insight: Uncovering the 'Aha' Moments That Matter
From Data to Insight: Uncovering the 'Aha' Moments That MatterFrom Data to Insight: Uncovering the 'Aha' Moments That Matter
From Data to Insight: Uncovering the 'Aha' Moments That MatterQualtrics
 

Viewers also liked (20)

How to Execute Your CX Vision
How to Execute Your CX VisionHow to Execute Your CX Vision
How to Execute Your CX Vision
 
Work is a Relationship, Act Accordingly
Work is a Relationship, Act AccordinglyWork is a Relationship, Act Accordingly
Work is a Relationship, Act Accordingly
 
How Volkswagen Australia Fuses Customer and Employee Experiences
How Volkswagen Australia Fuses Customer and Employee ExperiencesHow Volkswagen Australia Fuses Customer and Employee Experiences
How Volkswagen Australia Fuses Customer and Employee Experiences
 
Creating an Engagement Eco-system: Transforming engagement measurement and em...
Creating an Engagement Eco-system: Transforming engagement measurement and em...Creating an Engagement Eco-system: Transforming engagement measurement and em...
Creating an Engagement Eco-system: Transforming engagement measurement and em...
 
Designing a CX Program for Business Results
Designing a CX Program for Business ResultsDesigning a CX Program for Business Results
Designing a CX Program for Business Results
 
Measure and act across the employee lifecycle
Measure and act across the employee lifecycleMeasure and act across the employee lifecycle
Measure and act across the employee lifecycle
 
5 Steps for Building an Ideal Company culture (and what to watch out for!)
5 Steps for Building an Ideal Company culture (and what to watch out for!)5 Steps for Building an Ideal Company culture (and what to watch out for!)
5 Steps for Building an Ideal Company culture (and what to watch out for!)
 
How to Standardize Organization-Wide Data Collection
How to Standardize Organization-Wide Data CollectionHow to Standardize Organization-Wide Data Collection
How to Standardize Organization-Wide Data Collection
 
Webinar voice of the customer best practices 100814 final
Webinar   voice of the customer best practices 100814 finalWebinar   voice of the customer best practices 100814 final
Webinar voice of the customer best practices 100814 final
 
Employee Inspiration: How to Create Energy That Drives Better Customer Outcomes
Employee Inspiration: How to Create Energy That Drives Better Customer OutcomesEmployee Inspiration: How to Create Energy That Drives Better Customer Outcomes
Employee Inspiration: How to Create Energy That Drives Better Customer Outcomes
 
McKinsey presentation
McKinsey presentationMcKinsey presentation
McKinsey presentation
 
A sampling of our bank creative work
A sampling of our bank creative workA sampling of our bank creative work
A sampling of our bank creative work
 
DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014
DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014
DLS Strategies - Criaçao da Plataforma de Marketing Intelligence - 2014
 
Selecting, Developing, and Engaging Leaders at All Levels
Selecting, Developing, and Engaging Leaders at All LevelsSelecting, Developing, and Engaging Leaders at All Levels
Selecting, Developing, and Engaging Leaders at All Levels
 
10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)
10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)
10 Best Practices to Becoming a Feedback Ninja (by @peoplemetrics @smcdade)
 
Voice of the Parent: How Schools can Engage with Parents
Voice of the Parent: How Schools can Engage with ParentsVoice of the Parent: How Schools can Engage with Parents
Voice of the Parent: How Schools can Engage with Parents
 
Inside the Mind of the Modern Job Seeker
Inside the Mind of the Modern Job SeekerInside the Mind of the Modern Job Seeker
Inside the Mind of the Modern Job Seeker
 
Best Practices in Building a Successful VoC Program
Best Practices in Building a Successful VoC ProgramBest Practices in Building a Successful VoC Program
Best Practices in Building a Successful VoC Program
 
Qualtrics Panel Management Product Tour: The Future of Market Research
Qualtrics Panel Management Product Tour: The Future of Market ResearchQualtrics Panel Management Product Tour: The Future of Market Research
Qualtrics Panel Management Product Tour: The Future of Market Research
 
From Data to Insight: Uncovering the 'Aha' Moments That Matter
From Data to Insight: Uncovering the 'Aha' Moments That MatterFrom Data to Insight: Uncovering the 'Aha' Moments That Matter
From Data to Insight: Uncovering the 'Aha' Moments That Matter
 

Similar to Humanity Means Business: Why Culture Eats Strategy for Breakfast

Top 10 HR Influencers to Follow in 2024.pdf
Top 10 HR Influencers to Follow in 2024.pdfTop 10 HR Influencers to Follow in 2024.pdf
Top 10 HR Influencers to Follow in 2024.pdfInsightsSuccess4
 
Modern hr for dummies
Modern hr for dummiesModern hr for dummies
Modern hr for dummiesmshabrawi
 
Creating Engagement in a Diverse Workforce - Technology tools to help you eng...
Creating Engagement in a Diverse Workforce - Technology tools to help you eng...Creating Engagement in a Diverse Workforce - Technology tools to help you eng...
Creating Engagement in a Diverse Workforce - Technology tools to help you eng...HeyEmbedMe
 
Unlocking millennial-talent-c-2015-the-center-for-generational-kinetics
Unlocking millennial-talent-c-2015-the-center-for-generational-kineticsUnlocking millennial-talent-c-2015-the-center-for-generational-kinetics
Unlocking millennial-talent-c-2015-the-center-for-generational-kineticsJeffrey Conrad
 
Inside The Minds Creativity And Questioning Solving Hr…
Inside The Minds  Creativity And Questioning    Solving Hr…Inside The Minds  Creativity And Questioning    Solving Hr…
Inside The Minds Creativity And Questioning Solving Hr…janieminkin
 
Employee Retention, Engagement and Careers
Employee Retention, Engagement and CareersEmployee Retention, Engagement and Careers
Employee Retention, Engagement and CareersCihan Baksi, MBA
 
Empower your employees to become social champions
Empower your employees to become social championsEmpower your employees to become social champions
Empower your employees to become social championsLinkedIn Europe
 
Empower your employees to become social champions
Empower your employees to become social championsEmpower your employees to become social champions
Empower your employees to become social championsSiobhan Ward
 
Discussion 1QuestionWhy is it important for HR management to.docx
Discussion 1QuestionWhy is it important for HR management to.docxDiscussion 1QuestionWhy is it important for HR management to.docx
Discussion 1QuestionWhy is it important for HR management to.docxmadlynplamondon
 
Hr leadership questionnaire
Hr leadership questionnaireHr leadership questionnaire
Hr leadership questionnaireBilcareltd
 
FOW_eBook_(09-16-15)
FOW_eBook_(09-16-15)FOW_eBook_(09-16-15)
FOW_eBook_(09-16-15)Connie Chan
 
The Rise of HR
The Rise of HRThe Rise of HR
The Rise of HRSage HR
 
Whitepaper Why Hr Asset Management Is Critical
Whitepaper Why Hr Asset Management Is CriticalWhitepaper Why Hr Asset Management Is Critical
Whitepaper Why Hr Asset Management Is Critical Detroit
 
Conference brochure01(04 17-15)
Conference brochure01(04 17-15)Conference brochure01(04 17-15)
Conference brochure01(04 17-15)gerardallenM
 
Conference brochure02(04 20-15)
Conference brochure02(04 20-15)Conference brochure02(04 20-15)
Conference brochure02(04 20-15)gerardallenM
 
Conference brochure01(04 20-15)
Conference brochure01(04 20-15)Conference brochure01(04 20-15)
Conference brochure01(04 20-15)gerardallenM
 
Strategic Talent Management.pdf
Strategic Talent Management.pdfStrategic Talent Management.pdf
Strategic Talent Management.pdfVANDANANARWAL1
 
Hr Organisation Heartbeat
Hr   Organisation HeartbeatHr   Organisation Heartbeat
Hr Organisation HeartbeatUlhas Wadivkar
 

Similar to Humanity Means Business: Why Culture Eats Strategy for Breakfast (20)

Top 10 HR Influencers to Follow in 2024.pdf
Top 10 HR Influencers to Follow in 2024.pdfTop 10 HR Influencers to Follow in 2024.pdf
Top 10 HR Influencers to Follow in 2024.pdf
 
Modern hr for dummies
Modern hr for dummiesModern hr for dummies
Modern hr for dummies
 
Creating Engagement in a Diverse Workforce - Technology tools to help you eng...
Creating Engagement in a Diverse Workforce - Technology tools to help you eng...Creating Engagement in a Diverse Workforce - Technology tools to help you eng...
Creating Engagement in a Diverse Workforce - Technology tools to help you eng...
 
Unlocking millennial-talent-c-2015-the-center-for-generational-kinetics
Unlocking millennial-talent-c-2015-the-center-for-generational-kineticsUnlocking millennial-talent-c-2015-the-center-for-generational-kinetics
Unlocking millennial-talent-c-2015-the-center-for-generational-kinetics
 
Inside The Minds Creativity And Questioning Solving Hr…
Inside The Minds  Creativity And Questioning    Solving Hr…Inside The Minds  Creativity And Questioning    Solving Hr…
Inside The Minds Creativity And Questioning Solving Hr…
 
Employee Retention, Engagement and Careers
Employee Retention, Engagement and CareersEmployee Retention, Engagement and Careers
Employee Retention, Engagement and Careers
 
Empower your employees to become social champions
Empower your employees to become social championsEmpower your employees to become social champions
Empower your employees to become social champions
 
Empower your employees to become social champions
Empower your employees to become social championsEmpower your employees to become social champions
Empower your employees to become social champions
 
Discussion 1QuestionWhy is it important for HR management to.docx
Discussion 1QuestionWhy is it important for HR management to.docxDiscussion 1QuestionWhy is it important for HR management to.docx
Discussion 1QuestionWhy is it important for HR management to.docx
 
LHH corporate brochure 2020
LHH corporate brochure 2020LHH corporate brochure 2020
LHH corporate brochure 2020
 
Hr leadership questionnaire
Hr leadership questionnaireHr leadership questionnaire
Hr leadership questionnaire
 
Employee Relations
Employee RelationsEmployee Relations
Employee Relations
 
FOW_eBook_(09-16-15)
FOW_eBook_(09-16-15)FOW_eBook_(09-16-15)
FOW_eBook_(09-16-15)
 
The Rise of HR
The Rise of HRThe Rise of HR
The Rise of HR
 
Whitepaper Why Hr Asset Management Is Critical
Whitepaper Why Hr Asset Management Is CriticalWhitepaper Why Hr Asset Management Is Critical
Whitepaper Why Hr Asset Management Is Critical
 
Conference brochure01(04 17-15)
Conference brochure01(04 17-15)Conference brochure01(04 17-15)
Conference brochure01(04 17-15)
 
Conference brochure02(04 20-15)
Conference brochure02(04 20-15)Conference brochure02(04 20-15)
Conference brochure02(04 20-15)
 
Conference brochure01(04 20-15)
Conference brochure01(04 20-15)Conference brochure01(04 20-15)
Conference brochure01(04 20-15)
 
Strategic Talent Management.pdf
Strategic Talent Management.pdfStrategic Talent Management.pdf
Strategic Talent Management.pdf
 
Hr Organisation Heartbeat
Hr   Organisation HeartbeatHr   Organisation Heartbeat
Hr Organisation Heartbeat
 

More from Qualtrics

WEBINAR: K12 - How to shape student experiences
WEBINAR: K12 - How to shape student experiencesWEBINAR: K12 - How to shape student experiences
WEBINAR: K12 - How to shape student experiencesQualtrics
 
3 CX Myths That Can Kill Your Brand
3 CX Myths That Can Kill Your Brand3 CX Myths That Can Kill Your Brand
3 CX Myths That Can Kill Your BrandQualtrics
 
Closing the Experience Gap with Qualtrics XM
Closing the Experience Gap with Qualtrics XMClosing the Experience Gap with Qualtrics XM
Closing the Experience Gap with Qualtrics XMQualtrics
 
Qualtrics CX Masterclass
Qualtrics CX MasterclassQualtrics CX Masterclass
Qualtrics CX MasterclassQualtrics
 
The 5 Competencies for Customer Journey Mapping
The 5 Competencies for Customer Journey MappingThe 5 Competencies for Customer Journey Mapping
The 5 Competencies for Customer Journey MappingQualtrics
 
Stop The Fighting, Find Consensus: How To Manage Your Citizen Experience
Stop The Fighting, Find Consensus: How To Manage Your Citizen ExperienceStop The Fighting, Find Consensus: How To Manage Your Citizen Experience
Stop The Fighting, Find Consensus: How To Manage Your Citizen ExperienceQualtrics
 
The Changing CX Environment
The Changing CX EnvironmentThe Changing CX Environment
The Changing CX EnvironmentQualtrics
 
Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...
Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...
Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...Qualtrics
 
Creating an employee value proposition that recruits and engages today's top ...
Creating an employee value proposition that recruits and engages today's top ...Creating an employee value proposition that recruits and engages today's top ...
Creating an employee value proposition that recruits and engages today's top ...Qualtrics
 
Qualtrics CX Live Auckland
Qualtrics CX Live AucklandQualtrics CX Live Auckland
Qualtrics CX Live AucklandQualtrics
 
Employee engagement in a high-pressure environment
Employee engagement in a high-pressure environmentEmployee engagement in a high-pressure environment
Employee engagement in a high-pressure environmentQualtrics
 
Development and evaluation of digital solutions for weight loss maintenance
Development and evaluation of digital solutions for weight loss maintenanceDevelopment and evaluation of digital solutions for weight loss maintenance
Development and evaluation of digital solutions for weight loss maintenanceQualtrics
 
The Global Shapers Annual Surveys
The Global Shapers Annual SurveysThe Global Shapers Annual Surveys
The Global Shapers Annual SurveysQualtrics
 
What paradata can tell you about the quality of web surveys?
What paradata can tell you about the quality of web surveys?What paradata can tell you about the quality of web surveys?
What paradata can tell you about the quality of web surveys?Qualtrics
 
Digital Research in Low-Resource Countries
Digital Research in Low-Resource CountriesDigital Research in Low-Resource Countries
Digital Research in Low-Resource CountriesQualtrics
 
Best Practices for Survey Design
Best Practices for Survey DesignBest Practices for Survey Design
Best Practices for Survey DesignQualtrics
 
Recipe for success: balancing the art & science of employee feedback
Recipe for success: balancing the art & science of employee feedbackRecipe for success: balancing the art & science of employee feedback
Recipe for success: balancing the art & science of employee feedbackQualtrics
 
A journey to customer centricity
A journey to customer centricityA journey to customer centricity
A journey to customer centricityQualtrics
 
The Challenges of implementing a CX programme across the Belron International...
The Challenges of implementing a CX programme across the Belron International...The Challenges of implementing a CX programme across the Belron International...
The Challenges of implementing a CX programme across the Belron International...Qualtrics
 
The Age of Customer Empowerment and its Impact on Brand Experience
The Age of Customer Empowerment and its Impact on Brand ExperienceThe Age of Customer Empowerment and its Impact on Brand Experience
The Age of Customer Empowerment and its Impact on Brand ExperienceQualtrics
 

More from Qualtrics (20)

WEBINAR: K12 - How to shape student experiences
WEBINAR: K12 - How to shape student experiencesWEBINAR: K12 - How to shape student experiences
WEBINAR: K12 - How to shape student experiences
 
3 CX Myths That Can Kill Your Brand
3 CX Myths That Can Kill Your Brand3 CX Myths That Can Kill Your Brand
3 CX Myths That Can Kill Your Brand
 
Closing the Experience Gap with Qualtrics XM
Closing the Experience Gap with Qualtrics XMClosing the Experience Gap with Qualtrics XM
Closing the Experience Gap with Qualtrics XM
 
Qualtrics CX Masterclass
Qualtrics CX MasterclassQualtrics CX Masterclass
Qualtrics CX Masterclass
 
The 5 Competencies for Customer Journey Mapping
The 5 Competencies for Customer Journey MappingThe 5 Competencies for Customer Journey Mapping
The 5 Competencies for Customer Journey Mapping
 
Stop The Fighting, Find Consensus: How To Manage Your Citizen Experience
Stop The Fighting, Find Consensus: How To Manage Your Citizen ExperienceStop The Fighting, Find Consensus: How To Manage Your Citizen Experience
Stop The Fighting, Find Consensus: How To Manage Your Citizen Experience
 
The Changing CX Environment
The Changing CX EnvironmentThe Changing CX Environment
The Changing CX Environment
 
Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...
Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...
Increasing your Value-Based Purchasing Score through 5 Patient Rounding Best ...
 
Creating an employee value proposition that recruits and engages today's top ...
Creating an employee value proposition that recruits and engages today's top ...Creating an employee value proposition that recruits and engages today's top ...
Creating an employee value proposition that recruits and engages today's top ...
 
Qualtrics CX Live Auckland
Qualtrics CX Live AucklandQualtrics CX Live Auckland
Qualtrics CX Live Auckland
 
Employee engagement in a high-pressure environment
Employee engagement in a high-pressure environmentEmployee engagement in a high-pressure environment
Employee engagement in a high-pressure environment
 
Development and evaluation of digital solutions for weight loss maintenance
Development and evaluation of digital solutions for weight loss maintenanceDevelopment and evaluation of digital solutions for weight loss maintenance
Development and evaluation of digital solutions for weight loss maintenance
 
The Global Shapers Annual Surveys
The Global Shapers Annual SurveysThe Global Shapers Annual Surveys
The Global Shapers Annual Surveys
 
What paradata can tell you about the quality of web surveys?
What paradata can tell you about the quality of web surveys?What paradata can tell you about the quality of web surveys?
What paradata can tell you about the quality of web surveys?
 
Digital Research in Low-Resource Countries
Digital Research in Low-Resource CountriesDigital Research in Low-Resource Countries
Digital Research in Low-Resource Countries
 
Best Practices for Survey Design
Best Practices for Survey DesignBest Practices for Survey Design
Best Practices for Survey Design
 
Recipe for success: balancing the art & science of employee feedback
Recipe for success: balancing the art & science of employee feedbackRecipe for success: balancing the art & science of employee feedback
Recipe for success: balancing the art & science of employee feedback
 
A journey to customer centricity
A journey to customer centricityA journey to customer centricity
A journey to customer centricity
 
The Challenges of implementing a CX programme across the Belron International...
The Challenges of implementing a CX programme across the Belron International...The Challenges of implementing a CX programme across the Belron International...
The Challenges of implementing a CX programme across the Belron International...
 
The Age of Customer Empowerment and its Impact on Brand Experience
The Age of Customer Empowerment and its Impact on Brand ExperienceThe Age of Customer Empowerment and its Impact on Brand Experience
The Age of Customer Empowerment and its Impact on Brand Experience
 

Recently uploaded

Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSendBig4
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersPeter Horsten
 
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...Associazione Digital Days
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdfMintel Group
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxRakhi Bazaar
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingrajputmeenakshi733
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationAnamaria Contreras
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxappkodes
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Peter Ward
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfJamesConcepcion7
 
WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfJamesConcepcion7
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...ssuserf63bd7
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreNZSG
 
Driving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerDriving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerAggregage
 

Recently uploaded (20)

Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.com
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exporters
 
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
Lucia Ferretti, Lead Business Designer; Matteo Meschini, Business Designer @T...
 
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptxThe Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deck
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketing
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptx
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...
 
WSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdfWSMM Technology February.March Newsletter_vF.pdf
WSMM Technology February.March Newsletter_vF.pdf
 
WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdf
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource Centre
 
Driving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerDriving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon Harmer
 

Humanity Means Business: Why Culture Eats Strategy for Breakfast

  • 2. 2 ©2015QUALTRICSLLC. The recording for today’s presentation will be available on-demand at talentweek.com. Along with other content and webinars from Talentweek. Join the conversation on twitter by tweeting @qualtrics using #Talentweek and #HumanCapital. It’s not too late to register! Make sure your team and network register for Talentweek. Housekeeping
  • 3. China Gorman ADVISOR, SPEAKER China Gorman is a successful global business executive in the competitive Human Capital Management (HCM) sector. She is a sought-after advisor and speaker bringing the CEO perspective to the challenges of building cultures of humanity for top performance and innovation. Well known for her tenure as CEO of the Great Place to Work® Institute, COO and interim CEO of the Society for Human Resource Management (SHRM) and President of Lee Hecht Harrison, China works with HCM organizations all over the world to enhance their brands and their go-to-market strategies. She sits on the corporate boards of Universum, Motivis Learning and PeopleStrong, and chairs the Universum North America board. Additionally, she serves on the Executive Committee of the Board of Jobs for America’s Graduates as well as the Advisory Boards of Elevated Careers, the Workforce Institute at Kronos, and WorldBlu. China is the author of the popular blog Data Point Tuesday, and is published and frequently quoted in media properties like Fortune, TLNT, Huffington Post, Inc., Fast Company, U.S. News & World Report, HR Magazine and many others.
  • 4. History Humanity vs. Engagement What’s for breakfast? What’s selling?
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. “For the first time since the industrial revolution you cannot build a company that’s fit for the future without building one that’s fit for human beings.” Gary Hamel
  • 23. “Happiness fuels success, not the other way around. When we are positive, our brains become more engaged, creative, motivated, energetic, resilient, and productive at work.” Shawn Achor
  • 24. Benefits of Well-Being return on investment for comprehensive, well-run employee wellness programs reduction in healthcare costs for employees taking mindfulness/meditation classes of employees report a positive impact on productivity from flexible life- work balance of companies report an extremely positive effect on productivity from integrated well-being programs of companies report an extremely positive effect on engagement from integrated well-being programs lower voluntary turnover for companies who have highly effective wellness programs 6:1 40% 28% 87% 79% 88%
  • 25.
  • 26.
  • 27. 1975 83% 17% Corporate value creation is changing Source: Ocean Tomo, LLC *January 1, 2015 Intangible assets Tangible assets
  • 28. 1985 68% 32% Corporate value creation is changing Source: Ocean Tomo, LLC *January 1, 2015 Intangible assets Tangible assets
  • 29. 1995 32% 68% Corporate value creation is changing Source: Ocean Tomo, LLC *January 1, 2015 Intangible assets Tangible assets
  • 30. 2005 20% 80% Corporate value creation is changing Source: Ocean Tomo, LLC *January 1, 2015 Intangible assets Tangible assets
  • 31. Source: Ocean Tomo, LLC *January 1, 2015 Intangible assets Tangible assets 2015* 16% 84% Corporate value creation is changing
  • 32. Source: Ocean Tomo, LLC *January 1, 2015 Intangible assets Tangible assets 2015* 16% 84% Corporate value creation is changing
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46. That boards and CEOs are paying attention to talent means they’re ready to start paying attention to culture.
  • 48. NOT
  • 51.
  • 52.