Top 5 Ways to Annoy Your Survey Respondents
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Check out the on-demand presentation for this slide deck at: https://success.qualtrics.com/top-5-ways-to-annoy-watch.html Maintaining strong relationships with respondents is critical to doing good research, but your survey audience is inundated by emails every day—so how do you set yourself apart and ensure that you aren’t annoying your respondents every time you contact them? Join us for a live webinar as we discuss five ways you could be annoying your survey audience. We’ll show you how to avoiding these bad habits can increase your response rates, improve your research, and build better brand perception.
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Top 5 Ways to Annoy Your Survey Respondents
- 1. Top 5 Ways to Annoy Your Survey Respondents – and How to Avoid Doing Them – SM
- 2. SM This webinar is being recorded. You will receive a copy of the recording. Chat in your questions and we’ll address them during the Q&A section. When you learn something new, use @Qualtrics on Twitter.
- 5. Hi “Customer?” They’ve gotta know my name somehow. Not taking that survey! Hi “Customer?” Susie Bob
- 6. Screened out again? Don’t they know I’m a male, age 26-34, from Utah, that owns an iPhone? Screened out again? Susie Joe Bob
- 7. I didn’t know it’d take 45 days to get my reward code. Susie Joe John Bob
- 8. Why is this company sending me so many surveys?! Susie Joe John Anne Bob
- 9. SM I thought opted out meant opted out! Susie Joe John Anne Frank Bob
- 10. Top 5 Ways to NOT Annoy Your Survey Respondents 1. 2. 3. 4. 5. Personalize Interactions Target Intelligently Automate Rewards Control Contact Frequency Respect Opt Outs
- 16. Top 5 Ways to NOT Annoy Your Survey Respondents 1. 2. 3. 4. 5. Personalize Interactions Target Intelligently Automate Rewards Control Contact Frequency Respect Opt Outs
- 19. Top 5 Ways to NOT Annoy Your Survey Respondents 1. 2. 3. 4. 5. Personalize Interactions Target Intelligently Automate Rewards Control Contact Frequency Respect Opt Outs
- 22. Top 5 Ways to NOT Annoy Your Survey Respondents 1. 2. 3. 4. 5. Personalize Interactions Target Intelligently Automate Rewards Control Contact Frequency Respect Opt Outs
- 25. Top 5 Ways to NOT Annoy Your Survey Respondents 1. 2. 3. 4. 5. Personalize Interactions Target Intelligently Automate Rewards Control Contact Frequency Respect Opt Outs
- 31. Top 5 Ways to NOT Annoy Your Survey Respondents 1. 2. 3. 4. 5. Personalize Interactions Target Intelligently Automate Rewards Control Contact Frequency Respect Opt Outs
- 32. Target Audience can pull in respondents from the entire org into one location.
- 33. Develop rich profiles for each respondent over time.
- 34. Control opt outs globally.
- 36. Easily search for the right respondents.
- 38. Integrate with other systems.
- 41. “The beauty of this program is we can effectively engage our customers.” -Robin Carew 160 75,000 25-30% SURVEY AUTHORS SURVEY INVITATIONS EACH QUARTER RESPONSE RATE Autodesk has a very complex enterprise need. With so many survey authors, strict contact frequency rules and opt out requirements, they needed a platform to manage all of their surveying needs.
- 42. “Qualtrics tracks the number of times that our respondents have been contacted so I’m able to avoid over-surveying and determine which demographics to target. Biomet3i is now smarter about doing research.” - Leanne Ballard 1 2 to 3 15% PERSON RESEARCH TEAM HOURS SAVED EACH WEEK RESPONSE RATE INCREASE Biomet3i relies on a constant stream of data to train their sales team, comply with FDA requirements, and fuel product development.