Improving user experience : how operators can transform their portal into customer-centric mobile interfaces
•
0 likes•350 views
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (6)
Similar to Improving user experience : how operators can transform their portal into customer-centric mobile interfaces
Similar to Improving user experience : how operators can transform their portal into customer-centric mobile interfaces (20)
More from Romain Fonnier
More from Romain Fonnier (20)
Recently uploaded
Recently uploaded (20)
Improving user experience : how operators can transform their portal into customer-centric mobile interfaces
- 1. !"#$%&'()**+',#$-'./0123'.-3-.4-5' "%.&1'()** ' ' ' ' ' 6$7.#4/80'9:32#$-.';<7-./-8&-' =#>'#7-.%2#.3'&%8'2.%83?#.$'21-/.'7#.2%@3' /82#'&:32#$-.A&-82./&'$#B/@-'/82-.?%&-3+' ' ' ' ' 9.-%2-5'BC ' ' 1227DEE>>>+$#$%&+8-2' 1227DEE2>/22-.+&#$E$#$%&'
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`--4' 5/37%.%2-' @-0%&C' 3C32-$3' /82#' Y%&2/#8%B@-[' 5%2%+' ,:./I' 9;V' #?' ^,^I' &#$$-82-5' %2' "R9' 21%2' F1-' 99"6' &%8' 5.%>' #8' 21/3' /8?#.$%2/#8' /8' .-%@A a(b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
- 4. /82-.%&2/#83+' 62' &#$B/8-3' ?:8&2/#8%@/2C' 2#' .-4/->' $%8%0-$-82' %85' 3:B3&./B-.' &-82./&' R-82' %85' %85' $%8%0-' 21-' -82/.-' .-@%2/#831/7' B-2>--8' 3-.4/&-3I' 21-' 99"6' .-7#3/2/#83' 21-' #7-.%2#.' 3:B3&./B-.' %85' #7-.%2#.' >/21' %' 1/01@C' 7#.2%@' %2' 21-' 1-%.2' #?' 21-' $#B/@-' 682-.8-2' 7-.3#8%@/3-5' G$C' 682-.8-2H' @%C-.' /8&#.7#.%2/80' -<7-./-8&-I' B-&#$/80' %' 4%@:%B@-' 2##@' ?#.' B#21' 3:B3&./B-.A&-82./&' R-82' %85' 3-.4/&-3+' dC' #7-.%2#.'%85'3:B3&./B-.+' &#$B/8/80' 21-3-' 2>#' N-C' ?-%2:.-3I' %&&#:82' ' ' 9B0<.-1*;10#'$15*%;*0*4'5#%<1$=41"#$)(*>%?)-1*!"#1$;0(1*@44>!A* ' 71-;=40$1** F1-'99"6'7.#4/5-3'%'3/$7@-I'4/3:%@'G5%31B#%.5H'2#' ' %@@#>' 3:B3&./B-.3' 2#' $#8/2#.' 21-/.' :3%0-' /8' .-%@' V4-.' 21-' 7%32' 5-&%5-I' "#$%&' 1%4-' 3&.:2/8/3-5' 2/$-+' 21-' -4-.A/8&.-%3/80' 8:$B-.' #?' 7.#5:&23' %85' ' 3-.4/&-3'%4%/@%B@-'2#'21-'S:$-.'/8'%55/2/#8'2#' e:.21-.I' >1-.-' &.-5/2' &%.5' 5-2%/@3' %.-' %4%/@%B@-' 21-' #?2-8A&#$7@-<' 5%2%' 7@%83' B-/80' %5#72-5' %3' ?#.' 7.-A7%C' :3-.3I' 21-' 3-@?A&%.-' $#5:@-' &%8' %@3#' #7-.%2#.3' .#@@' B%&N' #8' ?@%2' .%2-' 5%2%' 2%./??3I' %85' #??-.'/832%82'%&&#:82'2#7':7+' 1%4-' /5-82/?/-5' 7./&/80' 2.%837%.-8&C' %3' %' &./2/&%@' ' -@-$-82' /8' #4-.%@@' &:32#$-.' -<7-./-8&-+'' ,:B3&./B-.3'#8'%'5%2%'B:85@-'#.'7%CA7-.A"d'2%./??' 8--5' 2#' N8#>' -<%&2@C' 1#>' $:&1' 5%2%' 1%3' B--8' :3-5' %85' 1#>' $:&1' 21-C' 1%4-' @-?2' /8' 21-/.' %@@#&%2/#8' B-?#.-' 2./00-./80' ?:.21-.' &1%.0-3+' e:.21-.' 3:77#.2/80' #:.' ?/85/803I' %' .-&-82' W,' e-5-.%@' 9#$$:8/&%2/#83' 9#$$/33/#8' Pe99Q' 31#>-5' 21%2' *fb' #?' U$-./&%8' 3:B3&./B-.3' 1%5' -<7-./-8&-5' B/@@' 31#&N+' ' F1-' e99' %.-' &:..-82@C' -<7@#./80'@-0/3@%2/#8'2#'?#.&-'$#B/@-'#7-.%2#.3'2#' 7.#4/5-'&@-%.'%85'%&&-33/B@-'/8?#.$%2/#8'#8'21-/.' 5%2%' &1%.0-3+' U2' 21-' 4-.C' @-%32I' @%&N' #?' 2.%837%.-8&C' #?' #7-.%2#.' &1%.0-3' 1%3' %' 8-0%2/4-' /$7%&2'#8'&:32#$-.'-<7-./-8&-+'62'/3'%@3#'@/N-@C'2#' 7.#$#2-'%'>%./8-33'#?':3/80'5%2%'%85'#21-.'4%@:-' %55-5'3-.4/&-3'#8'21-'7%.2'#?'21-'3:B3&./B-.+' ' d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eUg3' ' !"#$%&'()**+',#$-'./0123'.-3-.4-5+' c
- 5. 2%/@#.-5' 2#' 21-' /85/4/5:%@' 3:B3&./B-.I' %3' %8' ! K.#5:&2' d:85@-3D' Gd#@2' #8H' 7%&N%0-3' #?' 7.-A /82-0.%@' 7%.2' #?' 21-' 3-@?A&%.-E$%8%0-$-82' -</32/80' 2-<2' %85' 5%2%' B:85@-3' 5-3/08-5' 2#' 3-&2/#8+' eUg3' &#:@5' B-' .-@%2-5' 2#' 21-' 2C7-' #?' #??-.' 0.-%2-.' 4%@:-I' B%3-5' #8' %8%@C3/3' #?' 3-.4/&-3' :3-5I' 2C7-' #?' 1%853-2I' -4-8' 21-' %0-' #?' /85/4/5:%@':3-.'7.#?/@-3'' 21-'3:B3&./B-.+' ! =%853-2' :70.%5-3D' d%3-5' #8' %' &#$B/8%2/#8' ' #?' 37-85/80' 7.#?/@-I' &:..-82' 1%853-2' %85' +%-)(G*>0"061<1"#* R-82' %85' 3-.4/&-3' :3%0-I' 1%853-2' ' :70.%5-3' &%8' B-' #??-.-5' 2#' 7#32A7%C' F1-' 1:0-' 0.#>21' /8' 5%2%' 2.%??/&' 3--8' %&.#33' 21-' 3:B3&./B-.3' &#$/80' 2#>%.53' 21-' -85' #?' 21-/.' $#B/@-'/85:32.C'1%3'@-5'2#'$%8C'#7-.%2#.3'.#@@/80' R.%&2' B%&N' 21-/.' :8@/$/2-5' 5%2%' 2%./??3+' ,/$:@2%8-#:3@CI' 21-' 5-&@/8-' /8' 4#/&-' U_KW' 1%3' 7:2' 7.-33:.-' #8' 5%2%'.-4-8:-3+'K#@/&C'%85'g:%@/2C'#?',-.4/&-'Pg#,Q' $%8%0-$-82'3#@:2/#83'%.-'B-&#$/80'/8&.-%3/80@C' $#.-' .-@-4%82' ?#.' #7-.%2#.3' @##N/80' 2#' $%8%0-' @#%5'#8'21-/.'8-2>#.N3'%85'B-22-.'$#8-2/3-'1/01' 5-$%85':3-.3+'' ":@2/7@-' #72/#83' %.-' %4%/@%B@-' ?#.' 21-' #7-.%2#.I' 5-7-85/80'#8'21-'%.&1/2-&2:.-'#?'21-/.'8-2>#.ND' ' ! F/-.-5' 5%2%' 7@%83I' >1-.-' 21-' S:$-.' /3' 0/4-8' 21-' &1#/&-' 2#' 7%C' %' $#821@C' 7.-$/:$' ' ?#.'1/01-.'37--5'%&&-33' ' ! 682-.8-2'd##323I'>1-.-'21-':3-.'7:.&1%3-3'%8' ! K.-' 2#' 7#32' 7%C' T-.3/#8D' F%/@#.-5' #??-.3' /$$-5/%2-' GB##32H' /8' 5%2%' %&&-33' B-?#.-' &%8' B-' &.-%2-5' BC' 21-' 99"6I' 5-2%/@/80' :2/@/3/80'5%2%'1-%4C'3-.4/&-3'3:&1'%3'4/5-#E24' /85/4/5:%@/3-5' B-8-?/23' #?' G:70.%5/80H' 2#' %' 32.-%$/80' 7#32' 7%C' #.' $/8/$:$' 2#7' :7' 2%./??+' e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h
- 6. U' $-33%0-' /3' .-&-/4-5' %@-.2/80' 21-' 7%.-82' 21%2' 21-' 3:B3&./B-.' /3' /8' .%80-' #?' %' J:%@/?C/80' R/Ae/' #8-'#?'1/3'&1/@5.-8'/3'.-J:-32/80'%'2#7':7+'9@/&N/80' 1#237#2'P%2'1#$-'#.'>#.NI'?#.'/832%8&-Q+'U'32:5C' #8'21-'@/8N'/8'21-'$-33%0-'#7-83'21-'99"6'>1-.-' &%../-5' #:2' BC' 91-2%8' ,1%.$%' 9#83:@2/80' #8' 21-' 7%.-82' &%8' 3--' %' &#$7@-2-' #4-.4/->' #?' -%&1' B-1%@?' #?' d./50->%2-.' ,C32-$3' 31#>-5' 21%2' #?' 1/3' &1/@5.-8H3' %&&#:823I' %85' &%8' %@@#&%2-' #7-.%2#.3'&#:@5'-<7-&2'#??@#%5'32.%2-0/-3'2#'3%4-' G&.-5/2H'2#'%8C'&1/@5'%&&#:82'/8'.-%@'2/$-+''^#2'#8@C' 21-$'()A(hb'7-.'%88:$+'68'21-'W,'$%.N-2'%@#8-I' &%8'1-'R.#@'21-'%@@#&%2/#8'#?'?:853'B:2'1-'&%8' #7-.%2#.3' >/@@' 3%4-' B-2>--8' kO)' %85' kc)' B/@@/#8' 3-2' :7' R-82' R.#@' #72/#83' PB@#&N' 21-' &1/@5H3' 7-.' %88:$' BC' ()*O' 21.#:01' %5#72/80' %8' #??@#%5' 71#8-' ?.#$' %&&-33/80' 37-&/?/&' 2C7-3' #?' R-82QI' 32.%2-0C+*' 7:.&1%3-'R-82I'3-.4/&-3'#.'%77@/&%2/#83'?#.'21-' ' &1/@5I' %85' -4-8' P3:B`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l@#B%@' d%3/3D' U@@#>ES#8H2' %@@#>' 3-@-&2-5' O.5' H)=E)*%;;-%0&* 7%.2/-3'2#'3--'>1-8'6'%$'#8@/8-' ' ! ,-.4/&-' d%3/3D' U@@#>' l.#:7#8' 2#' :3-' $C' e#.' 21-' $#32' 7%.2I' $#B/@-' #7-.%2#.3' %0.--' 21%2' @#&%2/#8'2#'3-85'$-'37-&/%@'#??-.3' 21-C'8--5'2#'.-5:&-'21-'%$#:82'#?'5%2%'2.%??/&'#8' ! 685/4/5:%@'U54-.2/3-.'d%3/3D'P1%4/80'&@/&N-5'#8' 21-/.'8-2>#.NI'#.'%2'@-%32'B-22-.'$#8-2/3-'/2+'R/A %8' U:5/' B%88-.' %55' #8' 21-' 99"6I' %85' e/'#??@#%5'/3'B-/80'S/5-.-5'BC'$%8C'%3'%'$-%83' 3-@-&2-5' Y0-2' %' B.#&1:.-[Q' U@@#>' U:5/' 2#' #?' #??@#%5/80' 3$%.2A71#8-' 2.%??/&' %85' #7-.%2#.3' .-&-/4-'$C'8%$-'%85'%55.-33' 3:&1'%3'V(I'91/8%'"#B/@-'%85'UFjF'1%4-'.-&-82@C' ' %88#:8&-5' 21%2' 21-C' >/@@' B-' -81%8&/80' 21-/.' ' -</32/80'R/Ae/'8-2>#.N3+'91/8%'"#B/@-'%88#:8&-5' 4%"#1B#'0-*4%"#1"#*K1(%<<1"&0#)%"5* 21%2' /2' >#:@5' B:/@5' %' 8-2>#.N' #?' #8-' $/@@/#8' ' 1#237#23'%&.#33'91/8%'/8&@:5/80'()I)))'/8'd-/`/80+' U' 99"6' &%8' %@3#' 7@%C' %' N-C' .#@-' /8' /8&.-%3/80' 91/8%'"#B/@-H3'9;V'&#$$-82-5'21%2'R/Ae/'/3'21-' R-82' U_KW+' W2/@/3/80' 21-' X-&2/#83' >/21' ?%32-32' >%C' 2#' 1%85@-' 21-' /8&.-%3/80' 2.%??/&' B/@@/80' 3C32-$3' %85' #21-.' &#.-' #7-.%2#.' 5-$%85'BC'71#8-':3-.3+' 5%2%B%3-3I' 21-' 99"6' &%8' -@-4%2-' R-82' ' .-&#$$-85%2/#83' 2#' %' &#$7@-2-@C' 8->' @-4-@+' F1-'99"6'7.#4/5-3'#7-.%2#.3'>/21'%8'#77#.2:8/2C' 9:..-82@CI' .-&#$$-85%2/#83' %.-' B%3-5' #8' 2#'7.-3-82'R/Ae/'#??@#%5'#72/#83'5/.-&2@C'?.#$'21-' 7.-4/#:3' 7:.&1%3-' B-1%4/#:.+' dC' &#$B/8/80' /82-.?%&-+' dC' &#$B/8/80' @#&%2/#8I' 3:B3&./B-.' 7.-4/#:3' 7:.&1%3-' 7%22-.83' >/21' &#.-' 3:B3&./B-.' 7.#?/@-' %85' R/Ae/' 7.-3-8&-I' #7-.%2#.3' &%8' 2%.0-2' 3:B3&./B-.' 2C7-3' >/21' #??A@#%5' 3:00-32/#83' >1-8' ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * d./50->%2-.',C32-$3D'F#>%.53'%'K.#?/2%B@-'"#B/@-'S%2%'d:3/8-33'"#5-@' ' ' !"#$%&'()**+',#$-'./0123'.-3-.4-5+' i
- 7. 5%2%' 3:&1' %3' 3-<I' %0-' %85' @#&%2/#8I' %85' /8' 21-' ! 9%8'3:77#.2'3-.4/&-3'%85'R-82'?#.'%@@'2C7-3' &%3-' #?' 7.-A7%C' 3:B3&./B-.3I' %4%/@%B@-' &.-5/2I' #?' 71#8-3I' ?.#$' 32%85%.5' ?-%2:.-3' 71#8-' 2#' 1/01@C' 7-.3#8%@/3-5' R-82' .-&#$$-85%2/#83' 21-'4-.C'@%2-32'3$%.271#8-3' %.-' 7#33/B@-+' e#.' /832%8&-I' %' ?-$%@-' /8' 1-.' $/5' ! 9.-%2-' -C-A&%2&1/80' @%C#:23I' :3/80' P>/21' c)3' >/21' kc+fh' #?' %4%/@%B@-' &.-5/2' >#:@5' 8#2' B-' $#5-.%2/#8Q' =F"Mh' &%7%B/@/2/-3I' $#B/@-' ?@%00-5' /8' 21-' .-&#$$-85%2/#8' %@0#./21$' %3' `%4%3&./72'%85'9,,O+'99"6'31#:@5'8#2'#8@C'B-' B-/80' %' 2%.0-2' 2#' 7:31' %' kh' 5#@@%.' 3#&&-.' 0%$-I' 7-.3#8%@/3-5'B:2'31#:@5'%@3#'B-'%22.%&2/4-' 5-37/2-' 21-' ?%&2' 21%2' 31-' #8&-' 7:.&1%3-5' %' ! l-2' .-%5C' ?#.' @%.0-.' 5-4/&-3' @/N-' 2%B@-23I' #?' >%@@7%7-.'#?'S%4/5'd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n#:F:B-I' C+*,-.&,#$ 7())$ 4**3$ .&$ 0&2<#$ &4$ ./*$ e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l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m'>1/&1'-82%/@'21-':3-' #?'=F"M'-@-$-823'-$B-55-5'>/21/8'%'8%2/4-' %77@/&%2/#8' m' %.-' 21-' :8J:-32/#8%B@-' >%C' 2#' %&1/-4-' 21/3' 0#%@' #?' @%.0-A3&%@-' 5/32./B:2/#8' >1/@32' $%/82%/8/80' %' 3:/2%B@-' @-4-@' #?' ?@-</B/@/2C'%85'$%/82-8%8&-' ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ' ('"#B/@-'#7-.%2#.3'%.-'>/88/80'21-'B%22@-'%0%/832'&1:.8'm'B:2'&%88#2'%??#.5' 2#'0-2'&#$7@%&-82D'U8%@C3C3'"%3#8I'"%.&1'*)21'()**' ' !"#$%&'()**+',#$-'./0123'.-3-.4-5+' f
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e#.' #7-.%2#.3I' 21-' 99"6' #??-.3' %' 4-1/&@-' 2#' /$7.#4-' &:32#$-.' -<7-./-8&-I' .-5:&-' 9=W_^' >/21' /85/4/5:%@/3-5' :70.%5-' %85' .-2-82/#8' #??-.3I' .-5:&-' VK;' BC' 5-&.-%3/80' &:32#$-.' 3-.4/&-' &%@@3' %85' #72/$/3/80' R/Ae/' #??@#%5I' /8&.-%3-' U_KW' >/21' 3:B3&./B-.A&-82./&' &.#33' %85' :7A3-@@/80' #?' &#.-' 7.#5:&23' %85' 3-.4/&-3' %85' 0-8-.%2-' 8->' .-4-8:-' 32.-%$3' 21#:01' /82-@@/0-82I' 2%.0-2-5' %54-.2/3/80' %85' F-@&#' (+)' $/&.#7%C$-823+' ' ' !"#$%&'()**+',#$-'./0123'.-3-.4-5+' a
- 9. ' 4%"(-'5)%"* ' 6$7.#4/80' &:32#$-.' -<7-./-8&-' /3' .%7/5@C' B-&#$/80' .-/3-5' %3' 21-' 8:$B-.' #8-' 7./#./2C' ?#.' $#B/@-' #7-.%2#.3'>#.@5>/5-I'%85'21-'3:B3&./B-.'/82-.?%&-I'>1-21-.'$#B/@-'682-.8-2'7#.2%@'#.'%77@/&%2/#8I'>/@@'7@%C' %'N-C'.#@-'/8'21-'2.%83?#.$%2/#8'2#'%'3:B3&./B-.A&-82./&'7.#7#3/2/#8+'' ' d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o
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m' $#32' 8#2%B@C'/8'21-'7%32'(c'$#8213'>/21'21-'37-&2%&:@%.'./3-'#?'3$%.2'71#8-3'm'"#$%&'1%3'5-@/4-.-5'R/8:%@@C' -81%8&-5' 3-.4/&-3' %85' 7.#5:&23' 21%2' %33/32' #7-.%2#.3' 2#' 3%2/3?C' &:32#$-.' 5-$%85+' "#$%&' 7%.28-.3' >/21' #7-.%2#.3' 2#' 2.%83?#.$' 21-/.' 7#.2%@3' /82#' $%.N-2/80' %85' 9_"' &1%88-@3I' 5/.-&2@C' /$7%&2/80' U_KW' %85' .-2-82/#8+' ' U3'%8'/82-.8%2/#8%@'&#$7%8CI'"#$%&'1%3'#??/&-3'/8'M#85#8I'_#22-.5%$'%85'K%./3'B:2'&#$$-.&/%@@C'3-.4-3' $#.-'21%8'()'&#:82./-3+'' ' e#@@#>':3'#8'2>/22-.+&#$E$#$%&'#.'B.#>3-'1227DEE>>>+$#$%&+8-2' ' ' ' ' !"#$%&'()**+',#$-'./0123'.-3-.4-5+' *)