SlideShare une entreprise Scribd logo
1  sur  42
Télécharger pour lire hors ligne
REMINDER CALL
APPOINTMENT
The EFFECTIVE
Template & Tips
Everybody hates NO SHOWS
They cost TIME.
They cost MONEY.
They cause FRUSTRATION.
PROBLEM???
FIX This
How Can YOU
Send Automated Reminder Calls
They really help patients show up.
know THIS...
but FIRST,
Not ALL reminder calls
Not ALL reminder calls
are EFFECTIVE.
WAIT… WHAT?
Not ALL reminder calls
are EFFECTIVE.
Reminder Calls?
how do you CREATE
EFFECTIVE
INTRODUCE
YOURSELF
1
The Effective Appointment Reminder Call [Template & Tips]
ADD CORRECT
DATE & TIME
2
by using an automated call service.
Avoid human error
INCLUDE
INSTRUCTIONS
3
For example: “To change your
appointment, call
(888) 858-6673”
Leave a call-back phone number
for answering
machines &
voicemail.
Leave a call-back phone number
USE CUSTOM
KEY PRESSES
3
To confirm appointments,
get transferred to your office,
or repeat the message.
SAMPLE
TEMPLATE
This is a reminder that
Sam has an
appointment with
Dr. Healy
on Jan. 15 at 2 pm.
To make changes,
please call our office at
(888) 858-6673.
Press 1 to confirm, 2 to
be transferred to our
office, or 3 to repeat this
message.
TIPS FROM
OUR EXPERTS
1. Get permission from customers
before sending reminder calls
to CELL PHONES.
1. Get permission from customers
before sending reminder calls
to CELL PHONES.
It’s the Law!
2. Don’t use “Press 2 to Cancel”
instead, have them transfer
to your office:
2. Don’t use “Press 2 to Cancel”
instead, have them transfer
to your office:
to make sure they schedule
another appointment.
3. Give your customers
a way to opt-out from
receiving appointment
reminders.
Maintain a do-not-call
list to avoid calling
customers who have
opted out.
and
PLEASE…
only send calls from 9 am – 9 pm.
 INTRODUCE yourself
 Add CORRECT time & date
 Include INSTRUCTIONS
 Use KEY PRESSES
Remember:
 Get PERMISSION
 DON’T ask them to CANCEL
 LET them OPT OUT
 Send calls from 9 AM – 9 PM
Get the .pdf
NEED MORE?
Download Here
Plus, receive 28 Free
Appointment Reminder
Templates for different
industries. Includes
English, French and
Spanish examples!
GET the Ultimate Guide to Writing
Appointment Reminder Calls,
Text Messages and Emails
The Effective Appointment Reminder Call [Template & Tips]

Contenu connexe

En vedette

Technology Prescription for Smarter Healthcare
Technology Prescription for Smarter Healthcare Technology Prescription for Smarter Healthcare
Technology Prescription for Smarter Healthcare Samsung Business USA
 
Transforming Healthcare: The Promise of Innovation
Transforming Healthcare: The Promise of InnovationTransforming Healthcare: The Promise of Innovation
Transforming Healthcare: The Promise of InnovationHealth Catalyst
 
Best Practices for Pediatric Healthcare Marketing
Best Practices for Pediatric Healthcare MarketingBest Practices for Pediatric Healthcare Marketing
Best Practices for Pediatric Healthcare MarketingAhava Leibtag
 
L'ORGANITZACIÓ POLÍTICA DE LES SOCIETATS
L'ORGANITZACIÓ POLÍTICA DE LES SOCIETATSL'ORGANITZACIÓ POLÍTICA DE LES SOCIETATS
L'ORGANITZACIÓ POLÍTICA DE LES SOCIETATSlocoserrallo
 
How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...
How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...
How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...Health Catalyst
 
Mobile Health at Ochsner: The Apple HealthKit and Epic EMR Integration
Mobile Health at Ochsner: The Apple HealthKit and Epic EMR IntegrationMobile Health at Ochsner: The Apple HealthKit and Epic EMR Integration
Mobile Health at Ochsner: The Apple HealthKit and Epic EMR IntegrationRahlyn Gossen
 
Bringing the Social Media Revolution to Health Care (and Denmark)
Bringing the Social Media Revolution to Health Care (and Denmark)Bringing the Social Media Revolution to Health Care (and Denmark)
Bringing the Social Media Revolution to Health Care (and Denmark)Lee Aase
 
What Your Employees Don't Know About Healthcare [Infographic]
What Your Employees Don't Know About Healthcare [Infographic]What Your Employees Don't Know About Healthcare [Infographic]
What Your Employees Don't Know About Healthcare [Infographic]BambooHR
 
Innovation in Mental Health
Innovation in Mental HealthInnovation in Mental Health
Innovation in Mental HealthBruno Rakotozafy
 

En vedette (9)

Technology Prescription for Smarter Healthcare
Technology Prescription for Smarter Healthcare Technology Prescription for Smarter Healthcare
Technology Prescription for Smarter Healthcare
 
Transforming Healthcare: The Promise of Innovation
Transforming Healthcare: The Promise of InnovationTransforming Healthcare: The Promise of Innovation
Transforming Healthcare: The Promise of Innovation
 
Best Practices for Pediatric Healthcare Marketing
Best Practices for Pediatric Healthcare MarketingBest Practices for Pediatric Healthcare Marketing
Best Practices for Pediatric Healthcare Marketing
 
L'ORGANITZACIÓ POLÍTICA DE LES SOCIETATS
L'ORGANITZACIÓ POLÍTICA DE LES SOCIETATSL'ORGANITZACIÓ POLÍTICA DE LES SOCIETATS
L'ORGANITZACIÓ POLÍTICA DE LES SOCIETATS
 
How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...
How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...
How To Avoid The 3 Most Common Healthcare Analytics Pitfalls And Related Inef...
 
Mobile Health at Ochsner: The Apple HealthKit and Epic EMR Integration
Mobile Health at Ochsner: The Apple HealthKit and Epic EMR IntegrationMobile Health at Ochsner: The Apple HealthKit and Epic EMR Integration
Mobile Health at Ochsner: The Apple HealthKit and Epic EMR Integration
 
Bringing the Social Media Revolution to Health Care (and Denmark)
Bringing the Social Media Revolution to Health Care (and Denmark)Bringing the Social Media Revolution to Health Care (and Denmark)
Bringing the Social Media Revolution to Health Care (and Denmark)
 
What Your Employees Don't Know About Healthcare [Infographic]
What Your Employees Don't Know About Healthcare [Infographic]What Your Employees Don't Know About Healthcare [Infographic]
What Your Employees Don't Know About Healthcare [Infographic]
 
Innovation in Mental Health
Innovation in Mental HealthInnovation in Mental Health
Innovation in Mental Health
 

Dernier

Assisted Living Care Residency - PapayaCare
Assisted Living Care Residency - PapayaCareAssisted Living Care Residency - PapayaCare
Assisted Living Care Residency - PapayaCareratilalthakkar704
 
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHYCECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHYRMC
 
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdfAnatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdfhezamzaki1
 
Pharmacovigilance audits inspections.pptx
Pharmacovigilance audits inspections.pptxPharmacovigilance audits inspections.pptx
Pharmacovigilance audits inspections.pptxCliniminds India
 
person with disability and pwd act ppt.pptx
person with disability and pwd act ppt.pptxperson with disability and pwd act ppt.pptx
person with disability and pwd act ppt.pptxMUKESH PADMANABHAN
 
Artificial Intelligence: Diabetes Management
Artificial Intelligence: Diabetes ManagementArtificial Intelligence: Diabetes Management
Artificial Intelligence: Diabetes ManagementIris Thiele Isip-Tan
 
Diseases of the Respiratory System (J00-J99),.pptx
Diseases of the Respiratory System (J00-J99),.pptxDiseases of the Respiratory System (J00-J99),.pptx
Diseases of the Respiratory System (J00-J99),.pptxEMADABATHINI PRABHU TEJA
 
Lecture (4) Anatomy of Lung & Pleura.pdf
Lecture (4) Anatomy of Lung & Pleura.pdfLecture (4) Anatomy of Lung & Pleura.pdf
Lecture (4) Anatomy of Lung & Pleura.pdfAmanuelIbrahim
 
Artificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, BenefitsArtificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, BenefitsIris Thiele Isip-Tan
 
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....sharyurangari111
 
Physiology of NERVE IMPULSE and action potential
Physiology of NERVE IMPULSE and action potentialPhysiology of NERVE IMPULSE and action potential
Physiology of NERVE IMPULSE and action potentialKeertis1
 
Common ENT Problems and Their Solutions at Miracles Healthcare
Common ENT Problems and Their Solutions at Miracles HealthcareCommon ENT Problems and Their Solutions at Miracles Healthcare
Common ENT Problems and Their Solutions at Miracles HealthcareMiracles Healthcare
 
PeerPreneur Hour from March 14, 2023 recording
PeerPreneur Hour from March 14, 2023 recordingPeerPreneur Hour from March 14, 2023 recording
PeerPreneur Hour from March 14, 2023 recordingmlicam615
 
Empathy Is a Stress Response - Choose Compassion instead
Empathy Is a Stress Response - Choose Compassion insteadEmpathy Is a Stress Response - Choose Compassion instead
Empathy Is a Stress Response - Choose Compassion insteadAlex Clapson
 
INTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptx
INTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptxINTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptx
INTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptxWINCY THIRUMURUGAN
 
Kamada - Q42023 Results Presentation - March 2024
Kamada - Q42023 Results Presentation - March 2024Kamada - Q42023 Results Presentation - March 2024
Kamada - Q42023 Results Presentation - March 2024KAMADA
 
Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)
Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)
Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)bkling
 
Living Well Every Day: Lyons Wellness Practice | Nurtures Your Complete Health
Living Well Every Day: Lyons Wellness Practice | Nurtures Your Complete HealthLiving Well Every Day: Lyons Wellness Practice | Nurtures Your Complete Health
Living Well Every Day: Lyons Wellness Practice | Nurtures Your Complete HealthLyons Health
 
ACCA Version of AI & Healthcare: An Overview for the Curious
ACCA Version of AI & Healthcare: An Overview for the CuriousACCA Version of AI & Healthcare: An Overview for the Curious
ACCA Version of AI & Healthcare: An Overview for the CuriousKR_Barker
 

Dernier (20)

Assisted Living Care Residency - PapayaCare
Assisted Living Care Residency - PapayaCareAssisted Living Care Residency - PapayaCare
Assisted Living Care Residency - PapayaCare
 
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHYCECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
 
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdfAnatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
 
Pharmacovigilance audits inspections.pptx
Pharmacovigilance audits inspections.pptxPharmacovigilance audits inspections.pptx
Pharmacovigilance audits inspections.pptx
 
person with disability and pwd act ppt.pptx
person with disability and pwd act ppt.pptxperson with disability and pwd act ppt.pptx
person with disability and pwd act ppt.pptx
 
Artificial Intelligence: Diabetes Management
Artificial Intelligence: Diabetes ManagementArtificial Intelligence: Diabetes Management
Artificial Intelligence: Diabetes Management
 
Diseases of the Respiratory System (J00-J99),.pptx
Diseases of the Respiratory System (J00-J99),.pptxDiseases of the Respiratory System (J00-J99),.pptx
Diseases of the Respiratory System (J00-J99),.pptx
 
Lecture (4) Anatomy of Lung & Pleura.pdf
Lecture (4) Anatomy of Lung & Pleura.pdfLecture (4) Anatomy of Lung & Pleura.pdf
Lecture (4) Anatomy of Lung & Pleura.pdf
 
Artificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, BenefitsArtificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, Benefits
 
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
 
Physiology of NERVE IMPULSE and action potential
Physiology of NERVE IMPULSE and action potentialPhysiology of NERVE IMPULSE and action potential
Physiology of NERVE IMPULSE and action potential
 
Common ENT Problems and Their Solutions at Miracles Healthcare
Common ENT Problems and Their Solutions at Miracles HealthcareCommon ENT Problems and Their Solutions at Miracles Healthcare
Common ENT Problems and Their Solutions at Miracles Healthcare
 
PeerPreneur Hour from March 14, 2023 recording
PeerPreneur Hour from March 14, 2023 recordingPeerPreneur Hour from March 14, 2023 recording
PeerPreneur Hour from March 14, 2023 recording
 
2024 Compliatric Webinar Series - Protecting LGBTQ Patients.pdf
2024 Compliatric Webinar Series - Protecting LGBTQ Patients.pdf2024 Compliatric Webinar Series - Protecting LGBTQ Patients.pdf
2024 Compliatric Webinar Series - Protecting LGBTQ Patients.pdf
 
Empathy Is a Stress Response - Choose Compassion instead
Empathy Is a Stress Response - Choose Compassion insteadEmpathy Is a Stress Response - Choose Compassion instead
Empathy Is a Stress Response - Choose Compassion instead
 
INTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptx
INTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptxINTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptx
INTRODUCTION AND CLASSIFICATION OF NERVOUS SYSTEM (2).pptx
 
Kamada - Q42023 Results Presentation - March 2024
Kamada - Q42023 Results Presentation - March 2024Kamada - Q42023 Results Presentation - March 2024
Kamada - Q42023 Results Presentation - March 2024
 
Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)
Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)
Understanding and Managing Chemo-Induced Peripheral Neuropathy (CIPN)
 
Living Well Every Day: Lyons Wellness Practice | Nurtures Your Complete Health
Living Well Every Day: Lyons Wellness Practice | Nurtures Your Complete HealthLiving Well Every Day: Lyons Wellness Practice | Nurtures Your Complete Health
Living Well Every Day: Lyons Wellness Practice | Nurtures Your Complete Health
 
ACCA Version of AI & Healthcare: An Overview for the Curious
ACCA Version of AI & Healthcare: An Overview for the CuriousACCA Version of AI & Healthcare: An Overview for the Curious
ACCA Version of AI & Healthcare: An Overview for the Curious
 

The Effective Appointment Reminder Call [Template & Tips]