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to keep your customers happy
Richard Kimber
a year
Source: Retail Gazette
costs businesses
Time
Money
Reputation
with the service you received
interact with them
Research suggests that for every
negative experience we encounter…
it takes
experiences
to redress the balance
On Average it costs
to acquire a new
customer than it does to
keep an existing one.
more
expectations
Don’t confuse this with ‘selling’
People won’t care about
how much you know, until they
know how much you care.
will increase
Sales
Profit
Lower Cost
Destroyed in 140 characters
say about you?
What’s Most
Important
to the Business
What’s Most
Important
to Customers
Not a Sale
Katherine Barchetti
to the complete satisfaction of the customer concerned.
in person or via social media
and how this impacts future business
of customers
Goods or Services from a
company after experiencing
bad service
Source: Retail Gazette
Your most unhappy
customers are your
greatest source of
learning.
Bill Gates
Customers won’t notice ‘added value’
without the basics
Most
are preventable!
With proper planning
Businesses can…
Pitfalls
caused by poor customer service
and creating
1. Plan it
2. Map it
3. Mend it4. Measure it
5. Anticipate it
6. Manage it
What customers
Feel
Think
And remember
The result of the ‘journey’ they went on to
buy what you had to offer
You’ll never have a product or
price advantage again. They can
be easily duplicated, but a strong
customer service culture...
Don’t make promises you can’t keep
They do expect you to fix things
when they go wrong.
Donald Porter
needs to be deliberately designed,
rather than left to chance
these words!
the longer they run for, the more they cost!
Like Taximeters
https://www.flickr.com/photos/fredrege/5300971822
Author
Has worked with:
Get the book here!
Please join me on
10 Crucial Tips You Need to Learn to Keep Your Customers Happy
10 Crucial Tips You Need to Learn to Keep Your Customers Happy
10 Crucial Tips You Need to Learn to Keep Your Customers Happy
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10 Crucial Tips You Need to Learn to Keep Your Customers Happy

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When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base.

It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters.

Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.

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10 Crucial Tips You Need to Learn to Keep Your Customers Happy

  1. to keep your customers happy Richard Kimber
  2. a year Source: Retail Gazette
  3. costs businesses Time Money Reputation
  4. with the service you received
  5. interact with them
  6. Research suggests that for every negative experience we encounter…
  7. it takes experiences to redress the balance
  8. On Average it costs to acquire a new customer than it does to keep an existing one. more
  9. expectations
  10. Don’t confuse this with ‘selling’
  11. People won’t care about how much you know, until they know how much you care.
  12. will increase Sales Profit Lower Cost
  13. Destroyed in 140 characters
  14. say about you?
  15. What’s Most Important to the Business What’s Most Important to Customers
  16. Not a Sale Katherine Barchetti
  17. to the complete satisfaction of the customer concerned. in person or via social media
  18. and how this impacts future business
  19. of customers Goods or Services from a company after experiencing bad service Source: Retail Gazette
  20. Your most unhappy customers are your greatest source of learning. Bill Gates
  21. Customers won’t notice ‘added value’ without the basics
  22. Most are preventable!
  23. With proper planning Businesses can…
  24. Pitfalls caused by poor customer service
  25. and creating
  26. 1. Plan it 2. Map it 3. Mend it4. Measure it 5. Anticipate it 6. Manage it
  27. What customers Feel Think And remember The result of the ‘journey’ they went on to buy what you had to offer
  28. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz
  29. Don’t make promises you can’t keep
  30. They do expect you to fix things when they go wrong. Donald Porter
  31. needs to be deliberately designed, rather than left to chance
  32. these words!
  33. the longer they run for, the more they cost! Like Taximeters https://www.flickr.com/photos/fredrege/5300971822
  34. Author
  35. Has worked with:
  36. Get the book here!
  37. Please join me on
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When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base. It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters. Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.

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