Richard Veryard

business soa enterprise architecture entarch foundations-of-business service-oriented orgintelligence business architecture lenscraft cbdiforum systemsthinking bizarch systems organization sociology decision multi-channel channel architecture customer retail oglon organizational intelligence unicom business intelligence privacy vpect npri globalization nextpractice change orgint intelligence christmas viability ethics governance agency rationality survival healthcheck accounting finance decision-support information net-centric design context presence iot internet of things trust gdpr data protection omnichannel customer relationship management big data analytics consumer engagement genome insight crm service-oriented architecture platform iasa business-as-a-platform east sense-making complex systems outsourcing viewpoint business analysis procurement acquisition tight coupling coupling loosely coupled tightly coupled loose coupling interface complexity lacan decision-making time cbdi identity vpec-t thinking change management elements management consultancy 2009 newyear email social networking enterprise requirements improvement security data-management dama component-based