Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)
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Kim Fellman Cohen: “Measuring the Designer Experience” DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA http://www.designopssummit.com
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Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)
- 2. problems.
- 8. whatif?
- 19. problems.
- 20. 10050 53% I can do my best work every day 43% There are good career opportunities for me at Pinterest 55% I see myself working at Pinterest in 12 months 59% I feel like I belong at Pinterest
- 30. define problems ideate prototype +testlisten report designthinking.
- 38. “MymanagerandItalkabout myperformance,butIcould usemorehelpfiguringouthowI shouldgrowinthenextyear.”
- 42. definedproblems.
- 43. BestWork How might we create more collaboration within the team? Career How might we make career paths and skills more clear? How might we help managers and reports think about long-term aspirations together? Value How might we recognize good work on the team regardless of it’s scope? problems.
- 44. ideatetogether.
- 49. greenlitideas.
- 50. BestWork Hold a weekly, two- hour block for design collaboration in one location. Career Define the hard and soft skills that make team members impactful. Create a career conversation template that managers and reports use to set goals together. Value Set up a slack channel for peer-to- peer recognition. Write a monthly “user feedback love letter” that shows value of iterative work. ideas.
- 53. Objective Improve role comprehension by defining skills that make team members impactful. SuccessMetric 5% increase in career opportunity question of company survey >60% of reports say they understand what is expected of them Support Working group nominees from design leadership H218
- 56. don’tbuildalone.
- 58. failure.
- 59. failinglearning.
- 62. 10050 53% I can do my best work every day 43% There are good career opportunities for me at Pinterest 55% I see myself working at Pinterest in 12 months 59% I feel like I belong at Pinterest
- 63. 10050 64% I can do my best work every day 56% There are good career opportunities for me at Pinterest 67% I see myself working at Pinterest in 12 months 70% I feel like I belong at Pinterest
- 65. “whatwas”and goals Career Problem Supporting Projects H22018Goal There is no clear path to develop skills and progress in your career on the team Skills mapping Skills inventory exercise 1:1 resources Career conversation guide 5% increase in career opportunity question of company survey >60% of reports say they understand what is expected of them
- 66. clearlystateresults Career Problem Supporting Projects Result There is no clear path to develop skills and progress in your career on the team Skills mapping Skills inventory exercise 1:1 resources Career conversation guide 43% → 56% 13% increase
- 67. what’snext? BestWork Idea Supporting Projects Support Support mastery of craft by using our skills mapping as a guide for learning & development New manager training Skill building team offsite Monthly “design school” classes $10k for team offsite $150 supply stipend for monthly classes $10k for external course facilitators
- 68. sharesomedetails. 18 Quote Love notes to team members from users and cross-functional partners “Love letters are great. They continually highlight work that improves the product, and make me feel more connected to Pinners. Excited to see how these expand to other work that might be underrepresented!”
- 71. 10050 64% → 80% I can do my best work every day 56% → 90% There are good career opportunities for me at Pinterest 67% → 80% I see myself working at Pinterest in 12 months 70% → 90% I feel like I belong at Pinterest
- 72. thatwasalot.