The View from the Top (Iram Shah at Enterprise Experience 2019)

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Iram Shah: "The View from the Top" Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA http://www.enterpriseexperience.net

Design

Intelligence vs Wisdom
• Intelligence is pursuit of knowledge, it can tire the
seeker, wisdom is pursuit of truth, it inspires the
seeker
• Intelligence leads you, wisdom guides you
• An intelligent person understands what is being said. A
wise person understand what is left

5 Key Roles of a Corporate Board
Culture

5 Key Roles of a Corporate Board
Strategy
Culture

5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management

5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
Succession
Planning

5 Key Roles of a Corporate Board
Governance Strategy
Culture
Risk
Management
Succession
Planning

Three Things CX Professionals Must Do
ENGAGEMENTALIGNMENT INNOVATION
Align customer initiative to
business outcome
Lead CX innovation Build an engaged customer-
focused workforce – from
inside out and outside in

Three Things That Create Trust
CEOIDEA INFORMATION
Companies need to have a big idea
It should be the company’s primary
objective to inform the employees
CEOs need to stand up, speak
up and speak out

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