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Modernizing Incident Response

Failure is inevitable. But are you incurring more downtime and disruption than necessary? Legacy incident response techniques have difficulty keeping up with the increasing pace of change and skyrocketing complexity of today’s application environments.

During this webinar, you’ll learn about modern incident response techniques that can dramatically shorten incidents and reduce escalations. Join the experts from Rundeck and PagerDuty as they share:

*How a real-time operations platform intelligently manages alerts and on-call mobilization, delivering the right people the right information at the right time
*How runbook automation gives front-line response teams self-service access to run automated workflows – or runbooks – that diagnose and resolve incidents without escalating to an expert.
*How to automatically detect, diagnose, and resolve incidents without human intervention.

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Modernizing Incident Response

  1. 1. Proprietary & Confidential Modernizing Incident Response: Quicker Resolution and Fewer Escalations
  2. 2. Damon Edwards Darren Huggins Hello
  3. 3. Proprietary & Confidential What You’ll Learn Today 1 PagerDuty: Real-Time Operations Platform 2 Rundeck: Runbook Automation 3 PagerDuty + Rundeck: Modernizing Incident Response 4 Live Demos & Discussion
  4. 4. Proprietary & Confidential PagerDuty - The Basics is a platform for real-time operations.
  5. 5. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations
  6. 6. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data
  7. 7. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data + Make sense of data
  8. 8. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data + Make sense of data + Respond & engage teams
  9. 9. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data + Make sense of data + Respond & engage teams
  10. 10. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data + Make sense of data + Respond & engage teams
  11. 11. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data + Make sense of data + Respond & engage teams
  12. 12. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data + Make sense of data + Respond & engage teams
  13. 13. Proprietary & Confidential PagerDuty - The Basics + Proactively manage your real time operations + Harness digital data + Make sense of data + Respond & engage teams + Analyze & learn
  14. 14. Proprietary & Confidential Rundeck - The Basics is runbook automation.
  15. 15. Proprietary & Confidential Rundeck - The Basics is runbook automation. Give anyone in your organization self-service access to operations tasks that previously only your subject matter experts could perform.
  16. 16. Proprietary & Confidential Rundeck - The Basics Dev SRE NOC Security Support Define Automated Workflows Across: SME ● Tools ● Scripts ● APIs ● Manual Commands Cloud, Physical, VMs, Containers, Serverless Anyone Anything Anywhere Enable to do it’s needed
  17. 17. Proprietary & Confidential Rundeck for Incident Response
  18. 18. Proprietary & Confidential Rundeck for Incident Response
  19. 19. Proprietary & Confidential Rundeck for Incident Response
  20. 20. Proprietary & Confidential Rundeck + PagerDuty = Fewer Escalations
  21. 21. Proprietary & Confidential Rundeck + PagerDuty = Fewer Escalations
  22. 22. Proprietary & Confidential Rundeck + PagerDuty Rewrites the Incident Timeline Detect 30 min Mobilize 1 hr Resolve 2 hr Learn 2 days Incident Volume Before Diagnose 1 hr Detect & Prevent 5 min Mobilize < 1 min Resolve 30 min Learn 2 days With PagerDuty Incident Volume Diagnose 30 min Resolve 15 min Learn 1 day PagerDuty and Rundeck Together Incident Volume
  23. 23. Proprietary & Confidential Accelerate Incident Resolution with Automation PagerDuty and Rundeck are used together to prevent and reduce the duration of incidents by incorporating automation seamlessly into the incident response process. Attempting auto-remediation before engaging responder Provide common diagnostic and remediation tasks to responders during the incident Audit trail of automated tasks for more effective post-mortem analysis
  24. 24. Proprietary & Confidential Benefits of Using Rundeck with PagerDuty Use PagerDuty to alert the right individual or team, while using automation to assist them in diagnosis and remediation. Prevent Incidents and Reduce Incident Duration Stop relying on large teams of individuals performing manual actions. Empower individuals and small groups to take the actions necessary to resolve issues. Reduce the Cost of Response Reduce reliance on your heroes’ tribal knowledge, leading to burnout. Keep current operational procedures in a system that is accessible by multiple stakeholders. Share Knowledge and Continuously Improve
  25. 25. Proprietary & Confidential Integration Overview Automatically trigger Rundeck jobs at start of PagerDuty incident. Trigger Rundeck jobs during an incident using PagerDuty custom actions. Have your Rundeck jobs update incident notes in PagerDuty. Rundeck notifications can trigger a PagerDuty incident.
  26. 26. Proprietary & Confidential Demo Time
  27. 27. Proprietary & Confidential https://www.rundeck.com/pagerduty Get Started Today! or contact your PagerDuty/Rundeck rep

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