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Super-Charge Your Site Reliability Practices with Runbook Automation

On Demand Viewing: https://www.rundeck.com/super-charge-reliability

To win in today’s digital age, organizations need to balance product reliability and feature delivery with dynamic business needs and legacy and multi-cloud environments. Automation, as a main SRE practice, scales product reliability practices by reducing tedious tasks related to production operations, freeing up engineers to work on innovation.

Whether you are in a traditional operations organization or a “you build it, you run it” team, this webinar will explore strategies for increasing automation to improve your Operations so you can continue to create excellent experiences for your customers.

-How you can reduce MTTR and eliminate toil with Self-Service Operations
-Common workflow challenges and opportunities
-How you can use Runbook Automation to enable Self-Service Operations
-Ways to leverage existing assets and workflows by integrating Rundeck with existing toolsets
-See a demo of real world cases

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Super-Charge Your Site Reliability Practices with Runbook Automation

  1. 1. Shape Up Skills Builder - September 4th, 2020 Confidential Automate your Site Reliability Request with Rundeck Feb 25, 2021
  2. 2. Speaker: Craig Hobbs Craig is a Solution Consultant, SyFy Super Fan, and Do-gooder at Rundeck. He has 10 years of experience in system integrations, environment monitoring, and application performance. At Rundeck, he helps DevOps and IT teams leverage Runbook Automation and Orchestration to solve complex automation challenges. #BlackLivesMatter #FightsForTheUser Twitter: @chobbs
  3. 3. Agenda 1 SRE’s and The Case for Self-Service Automation 2 Common workflow challenges and opportunities 3 How you can use Runbook Automation to enable Self-Service Operations 4 Demo 5 Q/A
  4. 4. 2021 Prediction for IT Automation: “Organizations will lower operational costs by 30% by combining hyper-automation technologies with redesigned operational processes” - Gartner’s IT Automation Predictions for 2021
  5. 5. Just Automate Everything? ● For SREs, eliminating manual tasks is a guiding principle. ● However, the application and effectiveness of the automation can change based on how the team chooses to fulfill this operation. ● Thoughtless automation can create as many problems as it solves.
  6. 6. Just Automate Everything? ● The management of production servers is a job with a varying responsibility and requires strict security constraints. ● There needs to be a designated team to manage this environment and define the standards for its usage.
  7. 7. SRE Teams in the Customer Experience Status Quo: 1. Customer care teams are an integral part of any organization. 2. SRE teams are often inundated with manual requests from the customer service team to assist with resources to resolve trivial issues. 3. Customer care teams then diagnose and resolve the issue. Customer Care SRE Team
  8. 8. SRE Automation Options There’s no “one-size fits all” toolset for automation. The tools the SREs use at any given time will depend on where an organization is at in their SRE journey. Consider the following challenges: ● Manual and repetitive activities ● Support across organizations ● Security-first approach ● Works with legacy tooling
  9. 9. Case for Self-Service Automation How can we reduce the burden on SRE teams and empower customer care? Make this information available at the click of a button! This is where power of self-service automation comes into picture. ● Self-service automation: Equip customer care teams with the ability to resolve issue quickly and allow the SRE team to maintain a set of standards and practices for accessing secure internal operations.
  10. 10. Self-Service Runbook Automation Rundeck is runbook automation software that enables anyone in your organization to have self-service automation access to operation tasks that previously were only available to your subject matter experts. Does not displace your existing automation. Rundeck makes it more secure, auditable, and easier to run. Dev Customer Success IT Request Define Standard Procedures SREs Agnostic Clouds OnPrem Infrastructure Microservices VMs
  11. 11. Rundeck helps navigate customers increasingly complex environments Rundeck fits alongside what you already have and makes Ops tasks easier for non-experts.
  12. 12. Rundeck Supports Self-Automation Practices Reducing TOIL activities Implementing gradual change Reducing organizational silos Leverage current tooling for automation
  13. 13. Thank You!
  14. 14. What Rundeck Enterprise Provides Capabilities Distributed execution Orchestration workflows Error handling Healthchecks Webhooks Scheduling Guided tours Secure key storage Role-based access SSO support History and audit trail Ticket integration Clustering HA and failover Plugin repositories Use your existing tools and scripts (Any language or automation tools) Infrastructure aware Made for DevOps and Cloud Native ways of working Security and compliance friendly Infrastructure details and state Collect and Process Output Authentication and Roles Tickets, Work Status, Approvals Workflow and Scheduling