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White Paper

The New World of Work
White Paper

n

The New World of Work

Regardless of the industry organizations serve, the products
or services they offer, or where in the world they do business,
organizations are witnessing a change in how they compete in
today’s marketplace. The unavoidable influx of mobile devices —
such as laptops, smartphones, and tablets — has given small,
regional organizations the opportunity to compete on a global
scale. Employees no longer need to operate in the confines of
their cubicle at their headquarters during the typical 9-5 workday.
Instead, companies can function competitively around the clock,
from anywhere and on any device. And, it’s the accessibility and
commitment to their company, customers, and partners that have
caused organizations to re-evaluate how they conduct business
and thus, attract a new class of employees.
Knowledge workers
can be found within any
industry sector — from
technology engineers to
auto technicians — and
all are driven by what they
can not only give, but also
by what they can gain
from the company for
which they work.

Today’s knowledge workers
are not motivated by just a
paycheck, but also demand an
environment in which they can
contribute and learn.

Employees want to feel involved and build relationships at work
that stem far beyond “getting the job done.” Employees want a
work environment that not only supports them financially, but also
improves their quality of life. They seek a company that can offer
the opportunity to hone their skills to a high level through training
and personal investment from the management team. Team
members want to feel they can continue to grow and expand
their learning within the organization; they expect a long-standing
commitment to the brand and continue to deliver top-quality work
to support this growth.
In order to address this changing landscape, organizations
must adopt a more people-centric approach to the recruitment,
development, and management of employees. People-centric
organizations are ones
in which employees view
their work as additive to
Work becomes an extension
their personal brand and
of who we are — it’s about
knowledge base.
a work/life blend, rather
than attempting to balance
counter forces.

2

Welcome to the new world of work. It’s an innovative,
unique way of addressing this changing business landscape
and giving organizations the tools needed to build a more
competitive workforce.
Changing Business Landscape
The fundamentals of business have not changed for several
generations. The economic basics — revenue growth, cost
reductions, and increased return on investment — remain pivotal
components to organizations’ success. What has changed,
however, is the rate and environment in which organizations
do business. Many companies today operate on an outdated
basis of a fixed-state model, with one- to three-year business
plans, periodic reorganizations, consecutive steps, and a siloed
work style. Until recently, this approach worked well when a
command-and-control, top-down model based on principles of
operational excellence was a winning formula. It was supported
by transactional business systems well suited to a static world
in which processes were linear and programmatic, and people
worked mainly in single models.
But those days are gone.
The majority of training happens outside the formal learning
process. Nearly 80% of learning occurs in an informal setting
such as through meetings, on-the-fly chats, task forces,
workgroups, brainstorming sessions, cross-functional
collaboration, and input/feedback sessions from peers and
mentors. Only about 20% of the learning process happens within
the confines of a formal learning program.
Moreover, technology advances — from the rise of the
smartphone to the popularity of social networks — have
increased the speed in which information is shared. Modern
employees demand mobile access to their work applications and
data wherever they are, and on whatever device they choose.
Organizations must cater to this environmental shift, ensuring
they give employees the technology toolset — devices and
applications — to successfully accomplish their work.

Today, the global landscape
is volatile and in constant
flux. Globalization, a mobile

This is the shift from
information-centric
business models
to people-centric
operations.

Historically,
organizations focused
heightened public scrutiny are
on information-centric
changing the dynamics of work
business offerings have
and social life. This environment
operated by automating
and reporting on
places a premium on enabling
processes like legacy
individuals and groups to be
talent management
constantly engaged, connected,
applications. However,
and aligned while possessing
new people-centric
the knowledge and expertise
technologies, such as
to tackle changing strategies
Facebook, that enable
people to easily share
and conditions.
ideas and information,
are driving the change in
the business landscape.
This new people-centric model for driving how work gets done
represents a fundamental shift in how business processes must
be designed and the tools will be used.
workforce, social media, and

Many of the most prevalent legacy systems do not support
these people-centric models — as these new technologies
enable many more options for people to communicate and
work together. These technologies make an organization’s most
important asset, its people, far more powerful.
Key trends driving the new world of work include:
ƒƒ Demanding customers: Consumers around the world
have raised their standards. They are accustomed to getting
what they want, whenever they want it. Companies need to

address this increased demand by treating work as more of
a tradable commodity, rather than a job. Companies need
to have more independent contractors and freelancers with
“hyper-specialization,” in addition to regular employees with
the generalized know-how to meet corporate objectives.
Companies increasingly will rely on crowdsourcing to secure
skills and services, allocate tasks, and complete projects.
ƒƒ Speed and pace of business: The pace at which business
operates is accelerating — with new positions, jobs, tasks,
and more brought into the workplace daily. As a result,
careers are becoming more fluid and less linear or laddershaped. Consumers will have more jobs during their careers
— often transitioning between new opportunities quickly. To
meet this new pace, employees require continuous learning,
development, and acquisition of new skills to be available
at any time — whether employees are traveling abroad or
sitting at a desk in the company’s headquarters. Ensuring a
steady pipeline of training sessions and access to materials
is essential to support employees’ growth.
ƒƒ Uncertainty in the workplace: Life does not present us with
a crystal ball that outlines each step we will take; rather, it is
ever-changing and uncertain. Disruption in the workplace is
common and, quite frankly, what each modern professional
should consider the norm. Organizations once differentiated
themselves competitively based on their creativity and
innovation. This, however, is no longer as relevant as it once
was. Innovation in the workplace is no longer a differentiator
for organizations; it becomes part of the DNA of every
surviving business. Smart organizations will embrace the
tools, processes, mobile access, and philosophies that
institutionalize innovation. Organizations that do not will fail.
ƒƒ Social, real-time collaboration and gamification:
These applications will become the fabric and inherent
capabilities of all enterprise offerings. To fully support
its workforce, a company needs to embed social and
collaboration capabilities into existing business processes.
It’s more than real-time access to data on devices, it’s
being able to analyze, collaborate, and engage with that
information. For example, organizations can leverage these
capabilities to better serve their customer base, engage
with employees in similar areas of expertise, or connect with
prospective partners.

3
White Paper

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The New World of Work

ƒƒ Globalization: Globalization and increasing growth in
emerging markets will require companies to look for and
develop international leaders. Likewise, globalization creates
more competitive work environments. Competition can
come from anywhere in the world and can arrive faster
than companies can prepare for. Solutions, products,
and services that were once launched region-by-region,
now are rolled out simultaneously worldwide. To counter
this competitive threat, companies will seek professionals
with global awareness, fluency, corporate acumen, and
cultural understanding to achieve their business success.
Technology is the key to enabling organizations (regardless
of their size) to perform business as a worldwide enterprise.
In response to these new demands, today’s forward-looking
organizations are beginning to operate on a networked model,
where work is concurrent, connected, and fluid, and where they
are easily able to adapt to take advantage of new strategies
and emerging opportunities. The workforce itself is now widely
dispersed, often across continents, and much more broadly
defined to include not only employees, but also customers,
partners, suppliers, and influencers.
Additionally, the way organizations communicate has shifted
dramatically during the past five years. The nature of work
today is increasingly networked — everyone is interconnected,
and work is more adaptive, more social, and less focused on
hierarchical structures and fixed roles. Companies that do not
adjust to this by providing systems to capture and enhance
these interactions will be left behind. Successful organizations
are moving to a performance culture that rewards individuals and
teams for contributions and results, not job title. Employees want
to be rewarded for the value of their work regardless of their level
or project. It’s about showing employees that their work is building
a better brand. At the same time, people will expect their rewards
to reflect their contributions, including both past performance and
potential to create value in the future.
As jobs are constantly redesigned, individuals must be offered
options for continual development to fill skills gaps. Companies
without a program to grow employee know-how and provide
career paths will increasingly find it difficult to retain top talent.
The more informal nature of this type of information-sharing is
seeping into the workplace as well, with employees expecting to
be “in the know” more quickly than in the past. It is imperative for
companies to adopt a people-centric approach to their workforce
in order to attract the best talent, spark innovation, and remain
competitive in their market.

4

Elements of the New World of Work
Building today’s competitive workforce is about engaging
employees and showing them that they represent more to the
organization than a salary in the human resources file system.
It’s about inspiring employees to do enhanced work, deliver
improved results, and collaborate more effectively with their
counterparts — whether internal (co-workers) or external
(customers or partners).
Most applicable to knowledge workers, the new world of work
can be defined by the following elements:
ƒƒ Know–how — This is the currency of the new world of
work. Know-how includes development of both the hard
skills needed to perform a job — such as engineering
or financial knowledge — as well as the soft skills —
communication, leadership, and the like — that are needed
for an organization to be successful against its objectives.
Know-how not only includes this direct knowledge, but also
encompasses the ability to access the organizational and
outside resources that are needed to complete a specific
project or function.
ƒƒ Agility — The rate of change in today’s markets has
accelerated, and organizations find themselves in a
hypercompetitive environment. The always-on, alwaysconnected nature of today’s communications require a
workforce prepared to both act and react in real time.
Employees crave environments in which they can be flexible
in how they do business. They want access to resources,
customers, partners, and co-workers anywhere in the world
they may be. Employees understand that both their personal
growth and business acumen will expand by remaining
competitive with both internal and external contacts.
They understand that asking questions in real time delivers
faster results and keeps them one (or in most cases,
several) steps ahead of the competition. Today’s employees
understand what it means to be flexible.
ƒƒ Trust — With increased communication comes an increased
trust throughout an organization, which also can lead to
increased transparency in activities across the extended
value chain of executives, employees, partners, and
customers. Employees, regardless of their position within the
organization or length of service, expect the same level of
transparency on all business operations. Employees crave
a flat business model — one in which people are selected
for a project based on their expertise, knowledge, and
availability, rather than their job titles or position of authority
within an organization. Employees understand that the
product, service, or solution they deliver will be better, should
their team be appropriately supported. Of course, traditional
corporate titles will remain and junior employees still will
report to senior members of their teams; however, the trust
instilled in the junior staff is heightened. Any idea is a good
idea. Vision, insight, and knowledge can come from anyone
and together, the team will deliver better business results.
ƒƒ Passion — The new world of work is built upon the passions
of its people. An engaged workforce is one that participates
across the network to share their expertise and resources
with the correct people, for the correct project, at the correct
time. The traditional work environment has been pushed
aside; today’s workforce includes employees that want to
make a difference. The modern worker is one that values
how he or she can better help her team, company, partner,
or customer. They carry an integral commitment to delivering
the finest work possible, regardless of when and where
the business occurs. Work today is more than a simple
paycheck; it’s about building a brand through continued
dedication to its success.
The new world of work is very apparent in today’s competitive
landscape — and has no plans of receding. Organizations must
address the changing business climate and ensure employees
understand the value they bring each day. The modern worker
blends home and work. Work happens whenever and wherever
it needs to, and it gets completed because employees are
steadfast in offering whatever they possibly can.
While the new landscape has emerged, legacy Enterprise
Resource Planning (ERP) and talent management systems have
failed to adapt to the way work gets done in organizations —

they remain largely focused on the applications of information
management and business process optimization. As a result,
businesses are plagued with poor user adoption and low
customer satisfaction ratings mainly because legacy systems
are not designed to deliver value to the ultimate end-users of the
software, the front line managers, employees, and their people
networks. This poor user adoption and low customer satisfaction
will get worse as younger generations grow in number in the
workforce. Younger workers have a different idea about how work
gets done — they prefer more social, mobile and collaborative
work environments. Today’s talent management systems
have been designed for top-down control of HR, learning,
and recruiting processes that only really benefit HR, learning,
and recruiting organizations. Solutions were not designed to
empower front line managers and employees to align themselves
to organizational strategies, or connect with the correct people,
information, and ideas to get their job done, and take charge of
their own professional development.
Organizations are witnessing a shift away from the informationcentric and process-centric systems of the past, toward a new
world of work dominated by people-centric systems.
Getting Started Today
To support the new world of work organizations need a peoplecentric organization model that focuses on the continuous
development, engagement, and inspiration of everyone in
the extended network, including employees, partners, and
customers. Saba provides a people development platform that
is built on three key components: 1) people profiles; 2) people
processes; and 3) people engagement. By addressing these
three pillars, organizations will better equip their staff to deliver
more advanced, efficient results.
ƒƒ People profiles — This profile is the heart and soul of a
people-centric platform. The people profile needs to capture
not only formal data such as performance scores, skills,
and talent indicators, but also informal information such as
content, expertise, experience, interests, and contributions
to the people network to help everyone find what they need
to get the job done.
Employers need to integrate people profile data from a
variety of different systems, including human resource
information system (HRIS), learning management, talent
management, social collaboration systems, and other ERP
systems. Organizations will need the ability to model and
track people and structures inside their organization.

5
White Paper

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The New World of Work

They, too, will need the ability to model people, connections,
and structures outside of the organization across the entire
people network of employees, customers, partners, and
suppliers to understand how they work together to get
things done.
ƒƒ People processes — For a company to be successful,
its employees need to implement a set of strategic and
deliberate people processes, to attract, train, develop, retain,
promote, and move employees through the organization.
Business processes enabled by legacy talent management
solutions, however, have been plagued with low user
adoption because they are not designed to empower
employees to get work done or take charge of their own
professional development. Tools and technologies that allow
companies to transform traditional talent management from
a data- and process-driven HR exercise into a people-driven
experience are essential to empowering managers and
employees to produce results.
ƒƒ People engagement — In order to build a better workforce,
organizations need a set of social, real-time communication
and collaboration tools to engage employees to adopt
business processes and unleash their full productivity.
Companies need solutions that cater to today’s unique
employee landscape; one where employees engage with
peers, customers, partners, and others anywhere and
whenever they choose.
Today’s comprehensive workplace offerings are not entirely
about the traditional integration of learning, performance,
and workforce planning solutions. It’s now so much more.
It’s about providing a unified people development platform that
is open, cloud-based, and incorporates the latest social and
mobile technology. Saba’s unique offering gives organizations
— around the world and of any size — the next-generation
talent management platform to engage, develop, and inspire
its people. Quite simply, it’s a new way of working for the new
world of work.
Why Saba
Saba means a variety of things in different languages. For
example, in Spanish “saba” means “knowing” or “knowledge,”
which supports the company’s heritage in learning and talent
management. In Greek and Arabic, “saba” is derived from the
word Sheba, which means “dawn” or “new beginning,” directly
speaking to the company’s continued commitment to continuous
learning. Although Saba’s founding charter might have been
around learning and talent management, its focus always has

6

centered on how people
work and transforming the
ways in which they work.

The company’s mission

statement, of enabling
More than 15 years
ago, Saba created a
organizations to transform the
new category of Human
way they work by providing
Capital Management
a people-centric technology
(HCM) solutions with
platform that focuses on the
its Saba Education
continuous development,
Management System that
engagement, and inspiration
helped companies create
comprehensive learning
of their people, underscores
environments for the
Saba’s drive to build better
extended value chain —
workforces, by putting people
which included customers
first and building organizations
and partners as well as
from the ground up.
traditional employees.
Since then, the company
has continually remained
at the forefront of incorporating the latest technologies into
its learning and talent management offerings. The passion,
understanding, and knowledge of helping organizations
successfully compete on both a local and global scale is at the
core of what Saba is.

Saba’s legacy can be identified through the following
company milestones:
ƒƒ Founding of company: In 1997, CEO and founder
Bobby Yazdani transformed the learning industry with the
introduction of the Saba Learning Management System.
ƒƒ Talent management expansion: Building on its years
of experience, Saba introduced its Talent Management
solution in 2005. This solution included talent management
applications developed to provide integrated workflows
between talent and performance management.
ƒƒ Acquisition of THINQ Learning Solutions: In early 2005,
Saba acquired enterprise learning company, THINQ,
to extend its leadership in the enterprise HCM market.
The partnership between Saba and THINQ offered
HCM solutions that leveraged customers’ existing ERP
investments across the globe.
ƒƒ Acquisition of Centra Software: In 2006, Saba continued
expanding its customer portfolio and market expertise in
enterprise learning through its purchase of Centra Software.
By joining forces, Saba now offered the industry’s first
complete, turnkey enterprise learning solution.
than 850 employees and more than 200 partners across the
globe tirelessly working to transform today’s workforce.
Today, Saba enables organizations of all sizes to transform the
way they work by incorporating social networking capabilities
and harnessing the increasingly always-on, always-connected
mobile lifestyle. By leveraging these elements to empower an
organization’s most mission-critical assets — its people —
Saba helps organizations remain agile, relevant, and ready to
pivot in today’s performance-based economy.
Saba has the pedigree, the knowledge and established
credibility in learning and talent management to be best suited
to shepherd organizations toward the new world of work.

ƒƒ Launch of Saba People Cloud (SPC): To address the
shifting business landscape, Saba introduced its first social
offering, Saba People Cloud, in 2011. Saba saw a need for
organizations to be more social and interactive in order to
remain competitive, and developed a solution designed to
engage, develop, and inspire people at work.
ƒƒ Acquisition of HumanConcepts: HumanConcepts, an
organizational modeling and visualization provider, joined the
Saba family in early 2012. This most recent purchase brings
Saba’s evolution full circle, returning the company to its
HCM roots. In addition to HCM solutions, HumanConcepts
complements Saba’s talent management offering, enabling
customers to gain a greater holistic view into their employees
learning and development.
It is through these corporate landmarks that Saba built its
brand and has proven itself a market leader. The company, its
management team, and its valued employees are qualified to lead
the industry with the new world of work vision through this longstanding legacy.
Today, Saba works with organizations of all sizes — from
small mom-and-pop shops to global enterprises — and with
some of the world’s most innovative brands. The company’s
solutions support more than 2,100 organizations worldwide,
encompassing more than 31 million users and upwards of 10.4
million cloud users. Saba’s customer portfolio extends through a
wide range of industries, including financial services, life sciences,
high technology, automotive and manufacturing, retail and
hospitality, public sector, energy and utilities, and more. These
customers deploy Saba’s solutions in nearly 200 countries and 36
languages around the world. As of January 2013, Saba has more

From pioneering the learning market in the late 1990s to
overhauling how most modern, innovative companies operate,
Saba delivers solutions that implement a healthier, stronger,
and sounder workplace. It also has a long history of continuous
product innovation.
Saba believes that people are the center of an organization’s
competitive strategy, and in the 21st century, winning
companies will be people-driven companies. People will drive
the ideas that define companies; people will drive the services
that create value; and people will drive the insights that allow a
company to adapt to the future of work.
The company pioneered learning management more than 15
years ago, and has expanded into complementary offerings
such as talent management, including virtual classroom,
succession planning, workforce planning, workforce
visualization, and social collaboration. Regardless of the
market that Saba’s customers serve, the company’s charter
and dedication to its solution remains the same. It is through
ongoing investment in the design, development, and innovation
of its product solutions and determination to supply tomorrow’s
next-generation solutions today. Saba knows the importance of
constructing an improved workforce and remains dedicated to
transforming the way people work and enabling the new world
of work, for organizations globally.

7
White Paper

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The New World of Work

Saba enables organizations to build a transformative workplace where they can leverage their people
networks to become more competitive through innovation, speed, agility, and trust.
8

© 2013 Saba Software, Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba
Software, Inc. or its affiliates. All other trademarks are the property of their respective owners.

Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 USA | (+1) 877.SABA.101 or (+1) 650.779.2791 | www.saba.com	

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Discover the New World of Work

  • 1. White Paper The New World of Work
  • 2. White Paper n The New World of Work Regardless of the industry organizations serve, the products or services they offer, or where in the world they do business, organizations are witnessing a change in how they compete in today’s marketplace. The unavoidable influx of mobile devices — such as laptops, smartphones, and tablets — has given small, regional organizations the opportunity to compete on a global scale. Employees no longer need to operate in the confines of their cubicle at their headquarters during the typical 9-5 workday. Instead, companies can function competitively around the clock, from anywhere and on any device. And, it’s the accessibility and commitment to their company, customers, and partners that have caused organizations to re-evaluate how they conduct business and thus, attract a new class of employees. Knowledge workers can be found within any industry sector — from technology engineers to auto technicians — and all are driven by what they can not only give, but also by what they can gain from the company for which they work. Today’s knowledge workers are not motivated by just a paycheck, but also demand an environment in which they can contribute and learn. Employees want to feel involved and build relationships at work that stem far beyond “getting the job done.” Employees want a work environment that not only supports them financially, but also improves their quality of life. They seek a company that can offer the opportunity to hone their skills to a high level through training and personal investment from the management team. Team members want to feel they can continue to grow and expand their learning within the organization; they expect a long-standing commitment to the brand and continue to deliver top-quality work to support this growth. In order to address this changing landscape, organizations must adopt a more people-centric approach to the recruitment, development, and management of employees. People-centric organizations are ones in which employees view their work as additive to Work becomes an extension their personal brand and of who we are — it’s about knowledge base. a work/life blend, rather than attempting to balance counter forces. 2 Welcome to the new world of work. It’s an innovative, unique way of addressing this changing business landscape and giving organizations the tools needed to build a more competitive workforce. Changing Business Landscape The fundamentals of business have not changed for several generations. The economic basics — revenue growth, cost reductions, and increased return on investment — remain pivotal components to organizations’ success. What has changed, however, is the rate and environment in which organizations do business. Many companies today operate on an outdated basis of a fixed-state model, with one- to three-year business plans, periodic reorganizations, consecutive steps, and a siloed work style. Until recently, this approach worked well when a command-and-control, top-down model based on principles of operational excellence was a winning formula. It was supported by transactional business systems well suited to a static world in which processes were linear and programmatic, and people worked mainly in single models. But those days are gone. The majority of training happens outside the formal learning process. Nearly 80% of learning occurs in an informal setting such as through meetings, on-the-fly chats, task forces, workgroups, brainstorming sessions, cross-functional collaboration, and input/feedback sessions from peers and mentors. Only about 20% of the learning process happens within the confines of a formal learning program.
  • 3. Moreover, technology advances — from the rise of the smartphone to the popularity of social networks — have increased the speed in which information is shared. Modern employees demand mobile access to their work applications and data wherever they are, and on whatever device they choose. Organizations must cater to this environmental shift, ensuring they give employees the technology toolset — devices and applications — to successfully accomplish their work. Today, the global landscape is volatile and in constant flux. Globalization, a mobile This is the shift from information-centric business models to people-centric operations. Historically, organizations focused heightened public scrutiny are on information-centric changing the dynamics of work business offerings have and social life. This environment operated by automating and reporting on places a premium on enabling processes like legacy individuals and groups to be talent management constantly engaged, connected, applications. However, and aligned while possessing new people-centric the knowledge and expertise technologies, such as to tackle changing strategies Facebook, that enable people to easily share and conditions. ideas and information, are driving the change in the business landscape. This new people-centric model for driving how work gets done represents a fundamental shift in how business processes must be designed and the tools will be used. workforce, social media, and Many of the most prevalent legacy systems do not support these people-centric models — as these new technologies enable many more options for people to communicate and work together. These technologies make an organization’s most important asset, its people, far more powerful. Key trends driving the new world of work include: ƒƒ Demanding customers: Consumers around the world have raised their standards. They are accustomed to getting what they want, whenever they want it. Companies need to address this increased demand by treating work as more of a tradable commodity, rather than a job. Companies need to have more independent contractors and freelancers with “hyper-specialization,” in addition to regular employees with the generalized know-how to meet corporate objectives. Companies increasingly will rely on crowdsourcing to secure skills and services, allocate tasks, and complete projects. ƒƒ Speed and pace of business: The pace at which business operates is accelerating — with new positions, jobs, tasks, and more brought into the workplace daily. As a result, careers are becoming more fluid and less linear or laddershaped. Consumers will have more jobs during their careers — often transitioning between new opportunities quickly. To meet this new pace, employees require continuous learning, development, and acquisition of new skills to be available at any time — whether employees are traveling abroad or sitting at a desk in the company’s headquarters. Ensuring a steady pipeline of training sessions and access to materials is essential to support employees’ growth. ƒƒ Uncertainty in the workplace: Life does not present us with a crystal ball that outlines each step we will take; rather, it is ever-changing and uncertain. Disruption in the workplace is common and, quite frankly, what each modern professional should consider the norm. Organizations once differentiated themselves competitively based on their creativity and innovation. This, however, is no longer as relevant as it once was. Innovation in the workplace is no longer a differentiator for organizations; it becomes part of the DNA of every surviving business. Smart organizations will embrace the tools, processes, mobile access, and philosophies that institutionalize innovation. Organizations that do not will fail. ƒƒ Social, real-time collaboration and gamification: These applications will become the fabric and inherent capabilities of all enterprise offerings. To fully support its workforce, a company needs to embed social and collaboration capabilities into existing business processes. It’s more than real-time access to data on devices, it’s being able to analyze, collaborate, and engage with that information. For example, organizations can leverage these capabilities to better serve their customer base, engage with employees in similar areas of expertise, or connect with prospective partners. 3
  • 4. White Paper n The New World of Work ƒƒ Globalization: Globalization and increasing growth in emerging markets will require companies to look for and develop international leaders. Likewise, globalization creates more competitive work environments. Competition can come from anywhere in the world and can arrive faster than companies can prepare for. Solutions, products, and services that were once launched region-by-region, now are rolled out simultaneously worldwide. To counter this competitive threat, companies will seek professionals with global awareness, fluency, corporate acumen, and cultural understanding to achieve their business success. Technology is the key to enabling organizations (regardless of their size) to perform business as a worldwide enterprise. In response to these new demands, today’s forward-looking organizations are beginning to operate on a networked model, where work is concurrent, connected, and fluid, and where they are easily able to adapt to take advantage of new strategies and emerging opportunities. The workforce itself is now widely dispersed, often across continents, and much more broadly defined to include not only employees, but also customers, partners, suppliers, and influencers. Additionally, the way organizations communicate has shifted dramatically during the past five years. The nature of work today is increasingly networked — everyone is interconnected, and work is more adaptive, more social, and less focused on hierarchical structures and fixed roles. Companies that do not adjust to this by providing systems to capture and enhance these interactions will be left behind. Successful organizations are moving to a performance culture that rewards individuals and teams for contributions and results, not job title. Employees want to be rewarded for the value of their work regardless of their level or project. It’s about showing employees that their work is building a better brand. At the same time, people will expect their rewards to reflect their contributions, including both past performance and potential to create value in the future. As jobs are constantly redesigned, individuals must be offered options for continual development to fill skills gaps. Companies without a program to grow employee know-how and provide career paths will increasingly find it difficult to retain top talent. The more informal nature of this type of information-sharing is seeping into the workplace as well, with employees expecting to be “in the know” more quickly than in the past. It is imperative for companies to adopt a people-centric approach to their workforce in order to attract the best talent, spark innovation, and remain competitive in their market. 4 Elements of the New World of Work Building today’s competitive workforce is about engaging employees and showing them that they represent more to the organization than a salary in the human resources file system. It’s about inspiring employees to do enhanced work, deliver improved results, and collaborate more effectively with their counterparts — whether internal (co-workers) or external (customers or partners). Most applicable to knowledge workers, the new world of work can be defined by the following elements: ƒƒ Know–how — This is the currency of the new world of work. Know-how includes development of both the hard skills needed to perform a job — such as engineering or financial knowledge — as well as the soft skills — communication, leadership, and the like — that are needed for an organization to be successful against its objectives. Know-how not only includes this direct knowledge, but also encompasses the ability to access the organizational and outside resources that are needed to complete a specific project or function. ƒƒ Agility — The rate of change in today’s markets has accelerated, and organizations find themselves in a hypercompetitive environment. The always-on, alwaysconnected nature of today’s communications require a workforce prepared to both act and react in real time. Employees crave environments in which they can be flexible in how they do business. They want access to resources, customers, partners, and co-workers anywhere in the world they may be. Employees understand that both their personal growth and business acumen will expand by remaining competitive with both internal and external contacts.
  • 5. They understand that asking questions in real time delivers faster results and keeps them one (or in most cases, several) steps ahead of the competition. Today’s employees understand what it means to be flexible. ƒƒ Trust — With increased communication comes an increased trust throughout an organization, which also can lead to increased transparency in activities across the extended value chain of executives, employees, partners, and customers. Employees, regardless of their position within the organization or length of service, expect the same level of transparency on all business operations. Employees crave a flat business model — one in which people are selected for a project based on their expertise, knowledge, and availability, rather than their job titles or position of authority within an organization. Employees understand that the product, service, or solution they deliver will be better, should their team be appropriately supported. Of course, traditional corporate titles will remain and junior employees still will report to senior members of their teams; however, the trust instilled in the junior staff is heightened. Any idea is a good idea. Vision, insight, and knowledge can come from anyone and together, the team will deliver better business results. ƒƒ Passion — The new world of work is built upon the passions of its people. An engaged workforce is one that participates across the network to share their expertise and resources with the correct people, for the correct project, at the correct time. The traditional work environment has been pushed aside; today’s workforce includes employees that want to make a difference. The modern worker is one that values how he or she can better help her team, company, partner, or customer. They carry an integral commitment to delivering the finest work possible, regardless of when and where the business occurs. Work today is more than a simple paycheck; it’s about building a brand through continued dedication to its success. The new world of work is very apparent in today’s competitive landscape — and has no plans of receding. Organizations must address the changing business climate and ensure employees understand the value they bring each day. The modern worker blends home and work. Work happens whenever and wherever it needs to, and it gets completed because employees are steadfast in offering whatever they possibly can. While the new landscape has emerged, legacy Enterprise Resource Planning (ERP) and talent management systems have failed to adapt to the way work gets done in organizations — they remain largely focused on the applications of information management and business process optimization. As a result, businesses are plagued with poor user adoption and low customer satisfaction ratings mainly because legacy systems are not designed to deliver value to the ultimate end-users of the software, the front line managers, employees, and their people networks. This poor user adoption and low customer satisfaction will get worse as younger generations grow in number in the workforce. Younger workers have a different idea about how work gets done — they prefer more social, mobile and collaborative work environments. Today’s talent management systems have been designed for top-down control of HR, learning, and recruiting processes that only really benefit HR, learning, and recruiting organizations. Solutions were not designed to empower front line managers and employees to align themselves to organizational strategies, or connect with the correct people, information, and ideas to get their job done, and take charge of their own professional development. Organizations are witnessing a shift away from the informationcentric and process-centric systems of the past, toward a new world of work dominated by people-centric systems. Getting Started Today To support the new world of work organizations need a peoplecentric organization model that focuses on the continuous development, engagement, and inspiration of everyone in the extended network, including employees, partners, and customers. Saba provides a people development platform that is built on three key components: 1) people profiles; 2) people processes; and 3) people engagement. By addressing these three pillars, organizations will better equip their staff to deliver more advanced, efficient results. ƒƒ People profiles — This profile is the heart and soul of a people-centric platform. The people profile needs to capture not only formal data such as performance scores, skills, and talent indicators, but also informal information such as content, expertise, experience, interests, and contributions to the people network to help everyone find what they need to get the job done. Employers need to integrate people profile data from a variety of different systems, including human resource information system (HRIS), learning management, talent management, social collaboration systems, and other ERP systems. Organizations will need the ability to model and track people and structures inside their organization. 5
  • 6. White Paper n The New World of Work They, too, will need the ability to model people, connections, and structures outside of the organization across the entire people network of employees, customers, partners, and suppliers to understand how they work together to get things done. ƒƒ People processes — For a company to be successful, its employees need to implement a set of strategic and deliberate people processes, to attract, train, develop, retain, promote, and move employees through the organization. Business processes enabled by legacy talent management solutions, however, have been plagued with low user adoption because they are not designed to empower employees to get work done or take charge of their own professional development. Tools and technologies that allow companies to transform traditional talent management from a data- and process-driven HR exercise into a people-driven experience are essential to empowering managers and employees to produce results. ƒƒ People engagement — In order to build a better workforce, organizations need a set of social, real-time communication and collaboration tools to engage employees to adopt business processes and unleash their full productivity. Companies need solutions that cater to today’s unique employee landscape; one where employees engage with peers, customers, partners, and others anywhere and whenever they choose. Today’s comprehensive workplace offerings are not entirely about the traditional integration of learning, performance, and workforce planning solutions. It’s now so much more. It’s about providing a unified people development platform that is open, cloud-based, and incorporates the latest social and mobile technology. Saba’s unique offering gives organizations — around the world and of any size — the next-generation talent management platform to engage, develop, and inspire its people. Quite simply, it’s a new way of working for the new world of work. Why Saba Saba means a variety of things in different languages. For example, in Spanish “saba” means “knowing” or “knowledge,” which supports the company’s heritage in learning and talent management. In Greek and Arabic, “saba” is derived from the word Sheba, which means “dawn” or “new beginning,” directly speaking to the company’s continued commitment to continuous learning. Although Saba’s founding charter might have been around learning and talent management, its focus always has 6 centered on how people work and transforming the ways in which they work. The company’s mission statement, of enabling More than 15 years ago, Saba created a organizations to transform the new category of Human way they work by providing Capital Management a people-centric technology (HCM) solutions with platform that focuses on the its Saba Education continuous development, Management System that engagement, and inspiration helped companies create comprehensive learning of their people, underscores environments for the Saba’s drive to build better extended value chain — workforces, by putting people which included customers first and building organizations and partners as well as from the ground up. traditional employees. Since then, the company has continually remained at the forefront of incorporating the latest technologies into its learning and talent management offerings. The passion, understanding, and knowledge of helping organizations successfully compete on both a local and global scale is at the core of what Saba is. Saba’s legacy can be identified through the following company milestones: ƒƒ Founding of company: In 1997, CEO and founder Bobby Yazdani transformed the learning industry with the introduction of the Saba Learning Management System. ƒƒ Talent management expansion: Building on its years of experience, Saba introduced its Talent Management solution in 2005. This solution included talent management applications developed to provide integrated workflows between talent and performance management. ƒƒ Acquisition of THINQ Learning Solutions: In early 2005, Saba acquired enterprise learning company, THINQ, to extend its leadership in the enterprise HCM market. The partnership between Saba and THINQ offered HCM solutions that leveraged customers’ existing ERP investments across the globe. ƒƒ Acquisition of Centra Software: In 2006, Saba continued expanding its customer portfolio and market expertise in enterprise learning through its purchase of Centra Software. By joining forces, Saba now offered the industry’s first complete, turnkey enterprise learning solution.
  • 7. than 850 employees and more than 200 partners across the globe tirelessly working to transform today’s workforce. Today, Saba enables organizations of all sizes to transform the way they work by incorporating social networking capabilities and harnessing the increasingly always-on, always-connected mobile lifestyle. By leveraging these elements to empower an organization’s most mission-critical assets — its people — Saba helps organizations remain agile, relevant, and ready to pivot in today’s performance-based economy. Saba has the pedigree, the knowledge and established credibility in learning and talent management to be best suited to shepherd organizations toward the new world of work. ƒƒ Launch of Saba People Cloud (SPC): To address the shifting business landscape, Saba introduced its first social offering, Saba People Cloud, in 2011. Saba saw a need for organizations to be more social and interactive in order to remain competitive, and developed a solution designed to engage, develop, and inspire people at work. ƒƒ Acquisition of HumanConcepts: HumanConcepts, an organizational modeling and visualization provider, joined the Saba family in early 2012. This most recent purchase brings Saba’s evolution full circle, returning the company to its HCM roots. In addition to HCM solutions, HumanConcepts complements Saba’s talent management offering, enabling customers to gain a greater holistic view into their employees learning and development. It is through these corporate landmarks that Saba built its brand and has proven itself a market leader. The company, its management team, and its valued employees are qualified to lead the industry with the new world of work vision through this longstanding legacy. Today, Saba works with organizations of all sizes — from small mom-and-pop shops to global enterprises — and with some of the world’s most innovative brands. The company’s solutions support more than 2,100 organizations worldwide, encompassing more than 31 million users and upwards of 10.4 million cloud users. Saba’s customer portfolio extends through a wide range of industries, including financial services, life sciences, high technology, automotive and manufacturing, retail and hospitality, public sector, energy and utilities, and more. These customers deploy Saba’s solutions in nearly 200 countries and 36 languages around the world. As of January 2013, Saba has more From pioneering the learning market in the late 1990s to overhauling how most modern, innovative companies operate, Saba delivers solutions that implement a healthier, stronger, and sounder workplace. It also has a long history of continuous product innovation. Saba believes that people are the center of an organization’s competitive strategy, and in the 21st century, winning companies will be people-driven companies. People will drive the ideas that define companies; people will drive the services that create value; and people will drive the insights that allow a company to adapt to the future of work. The company pioneered learning management more than 15 years ago, and has expanded into complementary offerings such as talent management, including virtual classroom, succession planning, workforce planning, workforce visualization, and social collaboration. Regardless of the market that Saba’s customers serve, the company’s charter and dedication to its solution remains the same. It is through ongoing investment in the design, development, and innovation of its product solutions and determination to supply tomorrow’s next-generation solutions today. Saba knows the importance of constructing an improved workforce and remains dedicated to transforming the way people work and enabling the new world of work, for organizations globally. 7
  • 8. White Paper n The New World of Work Saba enables organizations to build a transformative workplace where they can leverage their people networks to become more competitive through innovation, speed, agility, and trust. 8 © 2013 Saba Software, Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners. Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 USA | (+1) 877.SABA.101 or (+1) 650.779.2791 | www.saba.com wp_3/13