10. Noise in Communication flow
1. Context: Mine_____ Yours___
Meaning is carried in context, not the words
Power and Privilege levels are at play.
2. Data: What I see… What I hear…
3. My personal cultral screen:
Norms, beliefs, values, assumptions
4. The Story: In my head is…..
5. My atitudes & feelings: What I feel…
Sensations in my body are a clue to feelings
6. My Intention: What I do/don’t want is ….
8. Impact: The effect of what I did is …..
9. What I will check out with you is ….
11. Noise in Communication flow
1. Frame of reference: Receiver accustomed to acclaim and
appreciative crowds.
2. Language skills: Maine accent makes water and Walter sound
similar.
3. Listening skills: Receiver more accustomed to speaking than to
listening.
4. Emotional interference: Ego prompted receiver to believe crowd
was responding to his celebrity status.
5. Physical barriers: Noise from boat, distance between senders and
receivers
12. Forms of Communication
Non-Verbal
Audience awareness, Personal Presentation, Body Language
Oral
Audience awareness, Personal Presentation, Body Language,
Critical Listening
Written
Writing skills, Editing skills, Critical Reading, Presentation of Data.
Majority of problems/misunderstandings in life/business are caused
by ineffective communication in one form or another
13. The 6 Cs of Communication
Clear
Concise
Correct
Complete
Courteous
Concrete
14. Modes of Communication
• Formal Communication
• Informal Communication
• Meetings
• Telephone
• Emails
• And in some cases SMSs & Watsapp too…
The objective of the communication needs to be considered carefully
to judge the best method of delivery and to judge the effectiveness
of the feedback as to whether the message has been successful.
Effective communication is not only your business tool;
it’s a meaningful part of your service..
19. Formal or Business Communication - Meetings
Meetings
Meetings form a very important part of the framework of any
organisation.
•Collective decision-making
•Planning and follow-up
•Accountability
•Democracy
Meetings are to be used as a tool for getting work done
20. Formal or Business Communication - Meetings
Types of Meetings
• Status Meetings
• Planning Team meetings
• Staff Meetings
• Review Meetings
• Informational Meetings
• Meetings about Meetings
21. Formal or Business Communication - Meetings
Reasons for a Meeting:
Information: To make the participants of a meeting understand
Discussion: Taking into consideration eventual alternatives or the
different opinions of the participants.
Decision: After having gone through the phases of information
and discussion, a decision on a certain subject can be taken.
22. Formal or Business Communication - Meetings
Tasks before the Meeting.
•Decide on the Subject/Agenda of the meeting.
•Decide on the date of the meeting.
•Reserve the meeting place.
•Formulate invitation.
•Summarize incoming mail.
•Send invitation, agenda and annexes.
•Prepare for reactions of participants and how to handle
these reactions.
23. Formal or Business Communication - Meetings
Tasks During The Meeting.
• Clear and complete introduction of each agenda point.
• Make notes for the minutes of the meeting
• Stimulate discussion and participation by participants.
• At regular intervals summarize the discussion for clarification.
• Defend subjects/avoid straying.
• Keep track of time.
• Check the list of action points
• Summarize what has been decided and how it will be implemented.
24. Formal or Business Communication - Meetings
Tasks after the meeting
•Prepare the minutes.
•Prepare action - point list.
•Send minutes and action-point list to all participants.
•Keep track of implementation of action points.
•Note signal signs of unrest after a meeting and react properly
upon them.
25. Modes of Communication
• Formal Communication
• Meetings
• Telephone
• Emails
• And in some cases SMSs & Watsapp too…
27. Formal or Business Communication - Emails
What is my purpose for sending this e-mail?
•Will the message seem important to the receiver, or will it be seen
as an annoyance and a waste of time?
•Is this message suitable for e-mail, or could I better communicate
the information with a phone call or face-to-face meeting?
29. Formal or Business Communication - Emails
Rules of Email Engagement:
•Always try to KISS.
•Be correct in grammar, spelling, and style.
•Use white space to visually separate paragraphs into separate blocks
of text.
•End every email on a courteous, encouraging note.
•The specific is terrific(Due dates, list action-Items, follow-ups).
•Be businesslike and courteous. State the desired outcome at the end
of your message.
•Use “reply to sender” or to “reply all” & BCC rather than CC
appropriately.
Why Communication Skills? What is the role of Communication in our Lives? Next Slide – Leadership Qualities.
All of us here aspire to be leaders in our field of work. To be leaders we require these skills. We will be covering all of these in later topics during our discussions in this Iuniversity Initiative, but for today we will be sticking around with Comunication.
But then is it that Simple? ………Did you know that the way we begin our message often determines the outcome of the communication?
Are you aware that the way the message is delivered always effects the way the message is received?
Your steps to communication starts by thoughts first. Listening, observing and reading are the inputs that feed you thoughts.
Oral/Verbal/Non-verbal communication is the output that comes out from the churning of the inputs.
A Classic Case of Miscommunication
In Center Harbor, Maine, local legend recalls the day when “Walter Cronkite” (CBS Evening News for 19 years) steered his boat into port. ”Hello Walter”
Communication Flow: Formal: down, up, horizontal Informal: grapevine
While considering the above modes of Communication, one also has to be aware of some more factors. Now, what are they?
While considering the above modes of Communication, one also has to be aware of some more factors. Now, what are they?
This is not to put off people from conducting meetings. This is the outcome of an unplanned meeting.
How do you plan for a Meeting?
Meetings about Meetiings are done on a higher level to decided and identify causes that needs discussion and inclusion of lower level parties.
The process from a sales pitch to a Contract goes through these three phases. Every account manager goes through these phases for every decision that they take on a daily basis on phone emails and face-to-face meetings.
1. Use the opportunity to exchange and discuss your thoughts on the points raised in the agenda of the meeting.
2. Remember you have been invited to the meeting due to your expertise. If you do not participate, you expertise will be questioned and you might not be considered for further meetings.
3 Remember, every meeting cost the management an X amount of money and Time. It has to be utilized constructively.
While considering the above modes of Communication, one also has to be aware of some more factors. Now, what are they?
Understand the problem – causes and its effects.
List them down
Tackle them One by One