1. .::* CURRICULUM VITAE *::.
Name : Samuel Botros Zakher Makar
Mobile : + 974 66 15 77 62
Email : samuelbotros87@gmail.com
Skype ID : Tour Guide Samuel
.::* PERSONAL INFORMATION *::.
Date of Birth : 22nd
September 1987
Nationality : Egyptian.
Address : Compound Ezdan 31 Al Wakrah Doha - Qatar
Marital Status : Single
Military Status : Exempted
.::* EDUCATION *::.
King Marriott Academy
For Tourism & Hotels Alexandria – Egypt
Major : Tourist Guidance
Year of Graduation : May 2010
Grade : Good.

2. .::* EXPERIENCE *::.
 Acting As Supervisor Reporting To At Your Service Manager at
Doha Marriott International Hotel & Resort – Qatar
** Current Job **
● Handling Incoming, Outgoing and Internal Calls
● Handling Guest Needs ( Request – Defect - Work Orders )
● Handling In-Room Dining and Restaurant Reservations
● Handling And Following Up Guest Complaints
● Handling Business Center Services
● Handling Daily Reports And Morning Briefing
● Handling Team Schedule And On-Job Trainings
● Handling MICROS And Oasis Systems Data Entry
● Handling Priority Management System PMS Opera 5
 Reference : mhrs.dohmc.asst.fdm@marriotthotels.com
 Senior Acting As Team Leader & Department Trainer Guest
Service Center At Sheraton Dubai Creek Hotel & Towers –
Starwood International Chain - Dubai “ 2013 – 2014 ”
Re-Opening Sheraton Dubai Creek Hotel & Towers
Starwood International Chain
 Reference : khalid.syed@sheraton.com
 Acting As Shift Leader Guest Service Centre At Savoy Group
International Resorts Sharm El-Sheikh ” 2012 – 2013 ”
 Reference : salib.aziz@savoy-sharm.com

3.  Tour Guide At Egyptians Tour Guides Syndicate “ 2011 ”
 Tour Leader at Marvelous Egypt Travel Agency “ 2010 ”
 Tour Operator at Marvelous Egypt Travel Agency “ 2009 ”
 Guest Service Agent at Paradise Resort Ras Sedr “ 2008 ”
 Sales Agent at Lagona Vista Resort Sharm El-Sheikh “ 2007 ”
.::* LANGUAGES & COMPUTER SKILLS *::.
Languages :
● Native : Arabic “ Mother Tongue ”
● Others : English “ Excellent ”
( Reading – Writing – Speaking )
: Russian “ Good In Hotel Language ”
( Reading – Writing – Speaking )
Computer Skills :
● Microsoft Office & Windows Software

4. .::* COURSES *::.
● Front Office Skills American Hotels Lodging Association“AHLA”
● Supervisor Skills
● Attitude And Behavior
● Ethical Standards
● Telephone Manners
● Interacting With People
● Planning And Developing
Additional :
● Have the ability to build and train a new team properly with
high performance in a short period
● Creative, Organized, Excellent Communicator & Proven Leader
● Outgoing personality with good interpersonal skills & ability to
work with a multinational team and capable to do multi task.
● Hard worker and Fast Learner
Thanks & Best Regards,