Feedback Loops, Change Management, CMDB, Automating Builds & Monitoring. We cover 5 foundations for an RPA team based on our learnings.

1. 5 Ways To Use ITIL & DevOps For RPA
Operational Success
Tighten the RPA Dev & Support
Feedback Loop
Cutthecommunicationoverheadtoimprovethe
qualityofimplementations,minimiseincidents&
reduceresolutiontimes.Obsessovercontinuous
improvementandintegrateDev&Supportasmuchas
possible.EnsurebothDev&Supportareequally
responsibleforincident&problemreduction.
IT Service Management & DevOps in the RPA CoE
Example RPA DevOps Model
Sarah Anley
Streamline RPA Change
Management Admin
Get CMDB Right
Automate Environment Builds
& Deployments
Designafitforpurpose,streamlinedRPAchange
managementprocess.Muchofthegovernanceshould
alreadybeaddressedinyourdeliverylifecycle.Ifit's
takingyoumorethanadaytoobtainapprovals,more
thanacoupleofhourstocompletethechangerecord
&you'rewaitingaweekforCAB,somethingsnotright.
Youwanttoknowwhenchangesareabouttooccuron
applicationsthatyourprocessesinteractwith,sothat
youcanproactivelyretrainprocessestoprevent
unplanneddisruptions.Buildrelationshipsbetweenthe
processesandtargetapplicationsdirectlyinCMDB
andlookatotherwaysyoucanensureyou'reteams
areengagedearly.
Automatebuild&deploymentasmuchaspossible.If
it'stakingyouweekstocompleteVDIbuildsthen
you'redeliverylifecycleisn'tefficientandscalingout
processesstartstobecomedisadvantageous&
costlyforthebusiness.
Failuresmustbeidentifiedandfixedefficientlyto
reduceincidentresolutiontimes&toensurethe
learningcanbefedbackintothedevelopmentprocess
asquicklyaspossible.Thiswillbecomeallthemore
importantasthespeed&volumeofRPA
implementationsincreases.
Build Real-Time End to End Monitoring
of the Fleet & Infrastructure