Hosts Lia Nichole Smith and Carla Alicea announced the epIQ Top 10 Communities Nationwide, Top 10 Companies by Portfolio Size, the Top 3 epIQ Streak Communities, and Most Improved epIQ Hot Streak Communities from the July 2023 epIQ Biannual Report. They also shared Bigos Management success story, a company whose epIQ Grade increased 81% in just 6 months, placing them in the Top 100 companies in their portfolio size.

1. START TIME: 12pm ET / 9am PT
GET READY TO CELEBRATE!

2. CARLA ALICEA
Director of Client Performance
LIA NICHOLE SMITH
SVP of Education & Performance

3. Apartmentalize 2023
GET TO KNOW YOUR
CUSTOMER EXPERIENCE DNA!

4. epIQ Index
The Experience & Performance Intelligent Quotient
The wisdom of the
crowd. The overall
experience rating.
"Social proof". Is
the experience
worth sharing with
others?
Feeds into the
perception of the
management
team's level of
engagement with
its residents.
Response time to
online reviews are
perceived as how
quickly teams
respond to
residents onsite.
40% 30% 20% 10%

6. DISCOVER
78%
“I prefer doing business
with brands that
collect and accept
customer feedback.”
Qualaroo, March 2023

7. NAVIGATE

8. ACT
epIQ Success Story:
Bigos Management
Minneapolis, MN
Month epIQ Index Renter Rating National Rank Portfolio Rank
JAN 2023 46.55 2.71 #479 #168
JUL 2023 83.72 4.23 #177 #51

9. ACT
epIQ Success Story:
Bigos Management
Minneapolis, MN
March 2023
Activated the Verified
Resident Program (VRP)
VRP was a huge success;
implementing it fit
seamlessly into our current
reputation management
strategy. There was little to
no change in workflow for
our site teams allowing us
to very quickly integrate
VRP into our practices.
Tanya Artz, Director of Marketing
Bigos Management

10. epIQ Top Rated Community Award
Are you on track to earn the 2023 Top Rated Badge?
2023 Community
Award Criteria:
A+ epIQ Index (95.00)
and 5 reviews posted
to ApartmentRatings
during the year

11. epIQ Top Rated Company Award
Are you on track to earn the 2023 Top 100 Badge?
2023 Company
Award Criteria:
Rank in the top 100 of
your company’s
portfolio size group at
the end of the year

12. • epIQ Hot Streak Communities
• Top 10 Communities Nationwide
• Top 10 Companies by Portfolio Size
• Company & Community Shout-Outs!
LET'S
REVEAL...

13. epIQ Hot Streak Communities
Celebrating communities ranking in the
Top 250 every month so far this year
250 223 205 177 167 155 140
JAN FEB MAR APR MAY JUN JUL

14. 99.79
99.83 99.07
Copper Chase
Apartments
Sunblossom
Cottages
2001 Clarendon
Boulevard
Apartment Service
Management Company
Stone Mountain
Properties
Legend Management
Group
epIQ Hot Streak - Top 3
#2 #3
#1

15. epIQ Hot Streak
most improved
January 1, 2023 to July 1, 2023
Community Company Jan epIQ July epIQ Variance
The Brittany's Townhomes
and Apartments
The Brittany’s 95.92 98.49 2.57
Laburnum Gardens WRH Realty Services 96.07 98.38 2.31
The Point at Palisades Panco Management 96.15 98.28 2.13
The Elms at Odenton
Legend Management
Group
96.74 98.61 1.87
Diamond Pointe Berger Communities 96.19 98.01 1.82
Walnut Ridge Apartments
Apartment Service
Management Company
96.57 98.37 1.80
The Elms at Oakton
Legend Management
Group
96.73 98.41 1.68
Homestead Gardens
Apartments
Panco Management 96.75 98.29 1.54
Chalfont Apartments McKinney Properties 97.17 98.51 1.34
The Encore At Wheaton
Station
Allen and Rocks 96.27 97.57 1.30

16. Top 10
Communities
Nationwide from Jan - July 2023

17. Top 10 Communities Nationwide
#10 #9 #8
Pines of Palos Verde
98.64 98.67 98.69
ASMC
Empire Run
Burns Management
Meridian at Eagleview
Hankin Apartments

18. Top 10 Communities Nationwide
#7 #6 #5
Woodland Hills
98.73 99.01 99.01
Berger Communities
The Bowline
Greco Properties
The Elms at Arcola
Legend Management Group

19. Top 10 Communities Nationwide
#4 #3 #2
The Elms at Signal
Hill Station
99.05 99.07 99.79
Legend Management Group
2001 Clarendon
Boulevard
Legend Management Group
Sunblossom Cottages
Stone Mountain Properties

20. #1 COMMUNITY NATIONWIDE
99.83
COPPERCHASE
APARTMENTS
ASMC

21. Top 10
Companies
1-9 communities

22. Top 10 Companies: 1-9 Communities
#10 #9 #8
Oculus Realty,
LLC
96.11 96.26 96.46
Thomas Wynne, L.P. The Rachuba
Group

23. Top 10 Companies: 1-9 Communities
#7 #6 #5
Chesterfield Village
Apartments
96.62 96.82 96.98
Allen and Rocks Otis Warren

24. Top 10 Companies: 1-9 Communities
#4 #3 #2
Fidelity Management
Corporation
97.11 97.39 97.89
Liv Communities Regency Windsor

25. 98.60
The
Brittany’s
#1 COMPANY NATIONWIDE
1-9 COMMUNITIES

26. Top 10
Companies
10-24 communities

27. Top 10 Companies: 10-24 Communities
#10 #9 #8
Panther Residential
Management
93.72 93.77 93.80
H.G. Fenton Company Paradigm Management
Company

28. Top 10 Companies: 10-24 Communities
#7 #6 #5
WAK Management
94.67 94.73 95.04
BET Investments Pillar Properties

29. Top 10 Companies: 10-24 Communities
#4 #3 #2
Leinbach Company
96.84 97.05 97.39
Hankin Apartments Stone Mountain
Properties

30. 97.95
LegendManagement
Group
#1 COMPANY NATIONWIDE
10-24 COMMUNITIES

31. Top 10
Companies
25+ communities

32. Top 10 Companies: 25+ Communities
#10 #9 #8
AMP
92.89 93.03 94.29
RW Selby and
Company
WRH Realty Services

33. Top 10 Companies: 25+ Communities
#7 #6 #5
Bonaventure
94.52 94.77 94.99
Griffis Residential Van Metre Companies

34. Top 10 Companies: 25+ Communities
#4 #3 #2
Berger Communities
95.26 95.30 95.51
Apartment Service
Management Company
Burns Management

35. 96.82
Panco
Management
#1 COMPANY NATIONWIDE
25+ COMMUNITIES

36. epIQ Index Biannual Report
DOWNLOAD
TODAY!

37. SEE YOU IN JANUARY!
SEE YOU IN JANUARY!